Reviews
Louis was exceptional and provided me with a smooth and
Louis was exceptional and provided me with a smooth and stress-free purchasing experience! We will be back in soon to work with Louis with our X5 lease!
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Hello, we are very happy we could provide you with a positive experience! If you have any further questions, please give us a call. We're always happy to help!
Josh was very thorough.
Josh was very thorough. I really enjoyed working with him. I will be back for additional services.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi Eric, we're happy you found our staff to be so supportive during your experience here at Advantage BMW Midtown. If you have any further questions, please give us a call. We're always happy to help!
Easy negotiations on my trade and efficient processing of
Easy negotiations on my trade and efficient processing of the entire transaction. Albie was very helpful in programming some of the technology and giving me a tutorial.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Hi Heather, thank you for your kind review; we are happy to pass your comments to Albie here at Advantage BMW Midtown! Feel free to reach out to us if you need anything. Have a wonderful day.
Customer service was great.
Customer service was great. Darwin was great to work with. I am pleased with my purchase.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Hi, we're happy you found our staff to be so supportive during your experience here at Advantage BMW Midtown. Please don't hesitate to reach out if there's anything additional we can do for you.
My service rep was amazing.
My service rep was amazing. Would recommend the service department in a heartbeat! Great location
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi, thank you for taking the time to share your feedback with us. Don't hesitate to call us if you ever need anything. Be safe on the road!
Steven is a great service manager.
Steven is a great service manager. Honest. Straight forward. Fair. He is everything you want to deal with when taking your car in.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi, thank you for taking the time to share your feedback with us. Don't hesitate to call us if you ever need anything. Be safe on the road!
I'm happy to say that my recent vehicle repair experience
I'm happy to say that my recent vehicle repair experience went really well. I was very impressed with my service rep Elaine, she was professional and handled everything very efficiently. She was very knowledgeable and answered all my questions quickly. The repairs were completed to my satisfaction.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi, thank you for taking the time to share your feedback with us. Don't hesitate to call us if you ever need anything. Be safe on the road!
Easy negotiations on my trade and efficient processing of
Easy negotiations on my trade and efficient processing of the entire transaction. Albie was very helpful in programming some of the technology and giving me a tutorial.
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- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Hi, we're happy to hear you had such a positive experience with Albie! Feel free to reach out to us if you need anything. Have a wonderful day.
I'm happy to say that my recent vehicle repair experience
I'm happy to say that my recent vehicle repair experience went really well. I was very impressed with my service rep Elaine, she was professional and handle everything very efficiently. She was very knowledgeable and answered all my questions quickly. The repairs were completed to my satisfaction.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did not make a purchase
Hi, we are very happy we could provide you with a positive experience! Feel free to reach out to us if you need anything. Have a wonderful day.
I purchased a used non-BMW.
I purchased a used non-BMW. They originally said they fixed the front bumper clip but they just pushed it into place. By the time I got home, it had popped back out. I called the salesman and he said ?we fixed it?I watched them?. Told him couldn?t have because it popped out. He said to bring it back the next day. On ge way home after I purchased it?maybe 15 min away from the dealership, the tire light comes on. 20 min away from the dealer, the windshield washer fluid light comes on. Get home and find out the tail light is out. I get home and test the tires 2 have 40+lbs in it and the others are fine. I fixed the 40+ tires. Tire light still on. Fill the windshield washer container. Light still on. I go back the next morning with the lights on to have them fix the bumper. When they bring the car back to me, the warning lights are gone. Hmmmmmmm. 10 min away from dealership they both come back on. Pretty sure they are just clearing all the warning lights anytime they take it back to service. Find out the tire sensor is out and have to replace. Windshield washer sensor is out. Alignment was off so took it to shop and the struts and shocks needed to be replaced and missing an engine guard underneath that they never told me about. They don?t let you give a zero star?.or I would have.
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- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did make a purchase
Dear Kelli, Thank you for bringing this to our attention. We’re truly sorry to hear about your experience and understand how frustrating this must have been. We strive to provide quality service and vehicles, and it’s clear we fell short in your case. We’d appreciate the opportunity to discuss your concerns in more detail and work toward a resolution. Please contact our Pre-Owned Manager Moe at 713-289-1200 so we can address this directly and make things right. Your feedback is valuable and helps us improve our processes to ensure this doesn’t happen again. Sebastian Olszewski General Manager