Sulphur Springs Chrysler Jeep Dodge RAM

1.0 out of 5 1.0
Rectangle 48
Sales 8:30 AM - 7:00 PM
Service 7:30 AM - 5:30 PM

Sulphur Springs Chrysler Jeep Dodge RAM Hours

Sales

Monday

8:30 AM - 7:00 PM

Tuesday

8:30 AM - 7:00 PM

Wednesday

8:30 AM - 7:00 PM

Thursday

8:30 AM - 7:00 PM

Friday

8:30 AM - 7:00 PM

Saturday

9:00 AM - 6:00 PM

Sunday

Closed

Service

Monday

7:30 AM - 5:30 PM

Tuesday

7:30 AM - 5:30 PM

Wednesday

7:30 AM - 5:30 PM

Thursday

7:30 AM - 5:30 PM

Friday

7:30 AM - 5:30 PM

Saturday

8:00 AM - 4:00 PM

Sunday

Closed

About Our Dealership

Dealer on Cars.com since February 2014

Family owned and operated.

...



Our Customers have told us they dislike the hassle and haggle of traditional dealerships. They have said make it easy, stress free, and give all the information up front. So we listened, whether you shop online, over the phone or at the dealership you will receive a unique fully transparent experience.
Our process is designed to save our customers time and frustration that accompany most traditional dealerships.
This includes the appraisal process as well as obtaining financing options. We take the mystery out of the appraisal process, give a value and show how we arrived at it. This our customers favorite part

"Chrysler, Dodge, Jeep, RAMs For Everyone!"

Service

RepairPal Certification

  • Warranty - At least a 12,000-mile / 12-month warranty on parts and labor.
  • Price - Fair prices, measured by comparing them to the RepairPal Price Estimator.
  • Technician Quality - Technicians and advisors are properly trained, retained, and certified for quality.
  • Customer Satisfaction - A verified collection of valid online dealer reviews to demonstrate exceptional service quality.

Reviews

1.0 out of 5 1.0
107 lifetime reviews. A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.

Read reviews that mention:

  • 1.0 out of 5
    December 26, 2018

    DO NOT BUY FROM THIS CAR LOT! THEY WILL SCAM YOU! THEY SALE DAMAGED CARS! Would you believe the car I bought was another General manager that works... for Jeep wife’s car! Disgusting! The worlds most unprofessional experience I have ever had. I purchased a Jeep Cherokee 2015 from this dealership and was promised the car would be delivered to me free of charge. I live 1hr 30 mins away, I was told two days later the car couldn’t be delivered. How did I find that out you may ask? I had to call and ask multiple times and was advise it would be $120 delivery fee. But wait theres more. I had to wait a week to get my car, within 1 and a half days of me getting the car the antenna had a major leak and drenched my interior roof and back car seat. They told me to bring the car in. I turned it in and at this point they took the car and advised they would fix it for free ( let’s pray to God they aren’t using my warranty) in which I appreciate that to the fullest. BUT, From that date I have not had my car for two full weeks. So now I have not had my car for 3 weeks and am having to pay for it... I want out. I called today and respectfully requested out of the contract because I returned the car within the 48 hour mark of me having the car and Jeff Shelton the general manager refused “sweet heart it doesn’t work like that” 1. Sweet heart - belittling, I don’t know you. 2. The ultimate discrimination because I am a woman and apparently we are easy to run all over. 3. I turned the car in within the two day mark and still have not received it. The car has not been in my possession. 4. Jeff Shelton is now refusing to abide by the 48 hour rule. 5. Your reputable company is willing to sell damaged cars. The branch gives Jeep a bad name and a even worse taste in my mouth. I am extremely unsatisfied with the whole ordeal, they are not compromising, reliable, trust worthy and pure snakes if you ask me. Please beware

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    Does not recommend this dealer
    Shopped for a used car
    Did not make a purchase
    3 people out of 3 found this review helpful. Did you?
  • 5.0 out of 5
    June 20, 2017

    I talk with them for about a week before we went up there. When we got there they had the car I was asking about pulled up and ready to go. We didn't like... that car so Bonner helped us find another one. They had given me a quote of what my trade in was worth over the phone and they did really good at meeting my price. Their finance department found me a loan 2% lower than my credit union what can I say the are the greatest place to get a car, call Bonner he will do what you need to get in to a car.

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    2 people out of 2 found this review helpful. Did you?
  • March 24, 2014

    I was really upset about my other car being broken down...but Duane Stailey went above and beyond to make me very happy. I liked how he put me into a brand... new car with a broken down trade in. Thanks again Duane ..You Rock.

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    2 people out of 2 found this review helpful. Did you?
    Dealer Response

    Betty, Thank you so much for the great review. I am so happy Duane was able to help you in a time of need. We're sure your Brand new Dodge Avenger won...'t let you down like your previous vehicle. I'll also let him know you think he rocks. Chris Embry, Internet Director, Sulphur Springs Dodge.

  • 5.0 out of 5
    May 4, 2017

    We traded in a 2005 Dodge Ram Pickup for a 2013 Dodge Grand Caravan. We worked with Tammy Bain, and the Manager, Jeff Shelton. Both Tammy and Jeff,... and all of the other staff we came into contact with, were courteous, knowledgeable, and professional. We received a fair trade value for our vehicle, and the asking price for the minivan was very reasonable. The paperwork process went smoothly. We have already driven our new minivan over 1000 miles for our ministry work, and we are very pleased with it so far. Given our experience with Sulphur Springs Chrysler Jeep Dodge RAM so far, we can definitely recommend them.

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    1 people out of 1 found this review helpful. Did you?
    Dealer Response

    Thank you so much for choosing us as your dealer for your purchase. It was really great to meet you all. We are very happy you had a good experience... and thank you so much for taking the time to give us a great review..

  • 5.0 out of 5
    May 3, 2017

    I live in Shreveport and the two hour drive to Sulpher Springs was worth every second of the amazing experience I had working with Bonner Lovern! I saw... my now truck on auto trader and called the dealership and got all the details and got an amazing deal on an even more amazing truck. Most of my experience was over the phone and I was never left in the dark on anything that was going on. Arriving at the dealership to sign all the paper work was by far the best part pulling in and seeing my future truck front and center sitting pretty and clearly freshly detailed. I've never seen a truck shine so bright. Bonner Lovern was such a great guy to work with and someone I would recommend to any and every car buyer out there!! The best car buying experience I've ever had no doubt about it!

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    2 people out of 2 found this review helpful. Did you?
    Dealer Response

    Thank you so much for taking the time to give us a great review. We learn and grow every day and cant thank you enough for choosing us and driving th...e distance you did.

  • 5.0 out of 5
    April 11, 2017

    Our sales person, Tammy Bain, was very helpful in our shopping for a jeep. Process of buying didn't take all day like most dealerships. Would highly recommend!

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    2 people out of 2 found this review helpful. Did you?
  • 2.0 out of 5
    November 26, 2016

    It's a dealership always listen and read when dealing with them, extra charges that they can't explain doesn't make any sense to your pocket, never again.

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    Does not recommend this dealer
    Shopped for a used car
    Did make a purchase
    2 people out of 2 found this review helpful. Did you?
  • 5.0 out of 5
    September 18, 2016

    This dealership goes out of their way ti help you out. I asked for more photos of a truck and they sent them, helped me quote my trade in with out even... going there and answered every question i could possibly ask, askfor Bonner Lovern, this guy is amazing!

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    Does recommend this dealer
    Shopped for a used car
    Did not make a purchase
    1 people out of 1 found this review helpful. Did you?
  • 1.0 out of 5
    January 26, 2016

    We received three recall notices, we called about 2 of them, and were told by Sulphur Springs Chrysler Dodge Jeep Ram that they found nothing in their... computer. Imagine our surprise when we took our car in for service and found that ALL three recalls did, in fact, apply. Do these people fob off callers and only take action when the vehicle is actually IN their shop? Plus our vehicle was in the place for 9 days for repairs as parts were delayed, so I was stranded without transport. Chris in Service was pleasant and professional, and so far the car seems to be running fine, but it's hard to trust Sulphur Springs Chrysler Dodge Jeep Ram after this.

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    Does not recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 5.0 out of 5
    September 9, 2014

    Good costumer service. On the spot with any questions. Would recommend to anyone to come in for good friendly people.

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    1 people out of 1 found this review helpful. Did you?
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