Sulphur Springs Chrysler Jeep Dodge RAM

DO NOT BUY FROM THIS CAR LOT! THEY WILL SCAM YOU! THEY SALE DAMAGED CARS! Would you believe the car I bought was another General manager that works... for Jeep wife’s car! Disgusting! The worlds most unprofessional experience I have ever had. I purchased a Jeep Cherokee 2015 from this dealership and was promised the car would be delivered to me free of charge. I live 1hr 30 mins away, I was told two days later the car couldn’t be delivered. How did I find that out you may ask? I had to call and ask multiple times and was advise it would be $120 delivery fee. But wait theres more. I had to wait a week to get my car, within 1 and a half days of me getting the car the antenna had a major leak and drenched my interior roof and back car seat. They told me to bring the car in. I turned it in and at this point they took the car and advised they would fix it for free ( let’s pray to God they aren’t using my warranty) in which I appreciate that to the fullest. BUT, From that date I have not had my car for two full weeks. So now I have not had my car for 3 weeks and am having to pay for it... I want out. I called today and respectfully requested out of the contract because I returned the car within the 48 hour mark of me having the car and Jeff Shelton the general manager refused “sweet heart it doesn’t work like that” 1. Sweet heart - belittling, I don’t know you. 2. The ultimate discrimination because I am a woman and apparently we are easy to run all over. 3. I turned the car in within the two day mark and still have not received it. The car has not been in my possession. 4. Jeff Shelton is now refusing to abide by the 48 hour rule. 5. Your reputable company is willing to sell damaged cars. The branch gives Jeep a bad name and a even worse taste in my mouth. I am extremely unsatisfied with the whole ordeal, they are not compromising, reliable, trust worthy and pure snakes if you ask me. Please beware

I talk with them for about a week before we went up there. When we got there they had the car I was asking about pulled up and ready to go. We didn't like... that car so Bonner helped us find another one. They had given me a quote of what my trade in was worth over the phone and they did really good at meeting my price. Their finance department found me a loan 2% lower than my credit union what can I say the are the greatest place to get a car, call Bonner he will do what you need to get in to a car.

I was really upset about my other car being broken down...but Duane Stailey went above and beyond to make me very happy. I liked how he put me into a brand... new car with a broken down trade in. Thanks again Duane ..You Rock.

We traded in a 2005 Dodge Ram Pickup for a 2013 Dodge Grand Caravan. We worked with Tammy Bain, and the Manager, Jeff Shelton. Both Tammy and Jeff,... and all of the other staff we came into contact with, were courteous, knowledgeable, and professional. We received a fair trade value for our vehicle, and the asking price for the minivan was very reasonable. The paperwork process went smoothly. We have already driven our new minivan over 1000 miles for our ministry work, and we are very pleased with it so far. Given our experience with Sulphur Springs Chrysler Jeep Dodge RAM so far, we can definitely recommend them.

I live in Shreveport and the two hour drive to Sulpher Springs was worth every second of the amazing experience I had working with Bonner Lovern! I saw... my now truck on auto trader and called the dealership and got all the details and got an amazing deal on an even more amazing truck. Most of my experience was over the phone and I was never left in the dark on anything that was going on. Arriving at the dealership to sign all the paper work was by far the best part pulling in and seeing my future truck front and center sitting pretty and clearly freshly detailed. I've never seen a truck shine so bright. Bonner Lovern was such a great guy to work with and someone I would recommend to any and every car buyer out there!! The best car buying experience I've ever had no doubt about it!

Our sales person, Tammy Bain, was very helpful in our shopping for a jeep. Process of buying didn't take all day like most dealerships. Would highly recommend!

It's a dealership always listen and read when dealing with them, extra charges that they can't explain doesn't make any sense to your pocket, never again.

This dealership goes out of their way ti help you out. I asked for more photos of a truck and they sent them, helped me quote my trade in with out even... going there and answered every question i could possibly ask, askfor Bonner Lovern, this guy is amazing!

We received three recall notices, we called about 2 of them, and were told by Sulphur Springs Chrysler Dodge Jeep Ram that they found nothing in their... computer. Imagine our surprise when we took our car in for service and found that ALL three recalls did, in fact, apply. Do these people fob off callers and only take action when the vehicle is actually IN their shop? Plus our vehicle was in the place for 9 days for repairs as parts were delayed, so I was stranded without transport. Chris in Service was pleasant and professional, and so far the car seems to be running fine, but it's hard to trust Sulphur Springs Chrysler Dodge Jeep Ram after this.

Good costumer service. On the spot with any questions. Would recommend to anyone to come in for good friendly people.