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Sales 9:00 AM - 9:00 PM
Service 7:00 AM - 7:00 PM
Mon 9:00 AM - 9:00 PM
Tue 9:00 AM - 9:00 PM
Wed 9:00 AM - 9:00 PM
Thu 9:00 AM - 9:00 PM
Fri 9:00 AM - 9:00 PM
Sat 9:00 AM - 9:00 PM
Sun Closed
Mon 7:00 AM - 7:00 PM
Tue 7:00 AM - 7:00 PM
Wed 7:00 AM - 7:00 PM
Thu 7:00 AM - 7:00 PM
Fri 7:00 AM - 7:00 PM
Sat 7:00 AM - 5:00 PM
Sun Closed

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Reviews

4.3
574 lifetime reviews. Includes reviews of Russell & Smith Ford from DealerRater.com
  • Good Customer Service

    My over all experience was Amazing , They worked with me to get me the car I wanted ... Joe Rodriguez Was a Great Salesman Very good customer serv...

    Dealer Response

    Thank you for your recommendation, Taryn! We're so happy to hear that Joe, Trey, and the rest of our team could make you feel so comfortable with ...


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    My over all experience was Amazing , They worked with me to get me the car I wanted ... Joe Rodriguez Was a Great Salesman Very good customer service . Trey The General Manager Made Me feel welcomed and even made the time to come congratulatate me on My New Purchase , communication is Key and they were very well on point with their Business . I would recommend them to anyone !!!

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    2 people out of 2 found this review helpful. Did you?
    Dealer Response

    Thank you for your recommendation, Taryn! We're so happy to hear that Joe, Trey, and the rest of our team could make you feel so comfortable with us while you were looking for your next ride. If there's ever anything else you need, please don't hesitate to stop in to see us once more. Thanks again!


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  • Horrible day at this dealership service department
    June 17, 2017

    I was buying a used Ford I found online in Houston. I have a great relationship with my local Ford Dealership and my service advisor advised me t...


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    I was buying a used Ford I found online in Houston. I have a great relationship with my local Ford Dealership and my service advisor advised me to go to a nearby Ford Dealership and have a used car inspection done before I purchase the car. So before flying to Houston from Nashville I made an appointment to do just that. When I arrived they did not have my appointment and the Service advisor said he didn't even know what a used car inspection was. It went downhill from there. When they made a report on it, no one came and told me my car was ready, no one read over the report with me until I brought it to a managers attention and even then he missed half of the really important information on the sheet and I had to go back and ask for things as I read thru it. It was like pulling teeth to get anyone to assist me there. There was one really nice young advisor that helped me sync up my bluetooth with the car before I drove off otherwise it was a horrible experience and I would advise if you need a Ford service department never go to Russell and Smith at 3440 South Loop West. The advisor that helped me - Tyrone Perry was new so I would give him a break but he rolled his eyes, made big sighs like I was wasting his time, not helpful, no service customer communication and no assistance unless I pulled it out of him. I don't know how he is going to last with no skills or talent to help his customers. Maybe that is a failure of his manager and dealership for not training him appropriately before placing him in that position

    Does not recommend this dealer
    Came in for service or repair

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  • Stephen with a pH
    June 10, 2017

    Great car buying experience. No haggle or running back and forth. Quick and easy. Got to the point. Made everything make sense. Wish my last few c...

    Russell & Smith Ford

    David, we truly appreciate you taking the time to leave us such a great rating and feedback! We know you¿¿¿ll love your new Ford. Thank you for yo...


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    Great car buying experience. No haggle or running back and forth. Quick and easy. Got to the point. Made everything make sense. Wish my last few car experience were like this. Honest service. Ford F-150 best truck hands down

    Does recommend this dealer
    Russell & Smith Ford

    David, we truly appreciate you taking the time to leave us such a great rating and feedback! We know you¿¿¿ll love your new Ford. Thank you for your business and we hope to take care of any of your future car needs!


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About Our Dealership

Dealer on Cars.com since August 2016

At Russell & Smith Ford we are proud to provide top-notch Ford service from our showroom to our Ford Factory Approved service center; So, whether you are looking for a new Ford F-150, C-MAX Hybrid, Escape, Edge, Focus or Fusion, you can count on a great experience from our knowledgeable and friendly staff.

"Russell & Smith Ford. Reliable Service Since 1917."