Russell & Smith Ford

4.4 out of 5 4.4

Reviews

4.4 out of 5 4.4
179 lifetime reviews. A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.

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  • 4.0 out of 5
    December 9, 2019

    All in All the team at the service center did a great job getting me in and out in a timely manner during the Thanksgiving holiday week. I will defiantly... use the service again the next time im in town! I only have one minor suggestion, I know the car wash is complementary and no I do not know if it is an automated system.... But My car was mostly clean when I brought it in but after you washed it I got it back it full of water spots and looked worse than when I drooped it off (Not sure if the car wash has a drier built in or maybe you need a spot free rinse????). When I got back to my Houston Home I went over it again and cleaned up all the water spots ( I like my car to look as clean as the ones on your lot) it didn't take me that long but you guys keep wanting feed back so here you go; here is one item you can improve on.

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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  • 4.0 out of 5
    December 9, 2019

    I got my truck serviced and had to go back for them to make a correction.

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    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
  • January 25, 2016

    My over all experience was Amazing , They worked with me to get me the car I wanted ... Joe Rodriguez Was a Great Salesman Very good customer service .... Trey The General Manager Made Me feel welcomed and even made the time to come congratulatate me on My New Purchase , communication is Key and they were very well on point with their Business . I would recommend them to anyone !!!

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    2 people out of 2 found this review helpful. Did you?
    Dealer Response

    Thank you for your recommendation, Taryn! We're so happy to hear that Joe, Trey, and the rest of our team could make you feel so comfortable with us w...hile you were looking for your next ride. If there's ever anything else you need, please don't hesitate to stop in to see us once more. Thanks again!

  • 5.0 out of 5
    November 29, 2019

    The customer service was very nice ms Lady kept me up-to-date of the problem I was having with my truck I give her ?????????

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    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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  • 5.0 out of 5
    November 2, 2019

    I always have a peasant experience at Russell and Smith ford

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    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 5.0 out of 5
    October 21, 2019

    Service person stayed on top of repair. He answered all questions asked.

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    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 5.0 out of 5
    October 14, 2019

    Timely and good service overall. Was kept well informed by service rep, Doug, about what was done and the cost of service.

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    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Peter, we're so pleased to hear that everything was completed so quickly and to your satisfaction! Please let us know if there is ever anything else w...e can do for you! Safe travels!

  • 3.0 out of 5
    October 4, 2019

    Disappointing to experience what everyone says about Dealerships jacking up prices on replacement parts. Dealership says what's needed is a replacement... negative battery cable and that that part costs 150. it's ~65 online. insult to injury, the total charge for replacement is 450. That means they think their mechanics are worth about 300$/hour. it's ridiculous, and i hope never to return to this or any other Ford dealership

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    Does not recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 5.0 out of 5
    October 3, 2019

    Great service and Great service writer. My F250 was completed in under four hours.

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    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    We are happy we could make your experience a positive one! We hope to be of service to you again! Take care!

  • 5.0 out of 5
    September 30, 2019

    The experience was wonderful and customer service always beat my expectations

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    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you for sharing your experience, Jay! Customer service is one of our top priorities, so we really appreciate your positive comments. If there?s ...anything else we can do to assist you, please don?t hesitate to reach out!

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