Russell & Smith Ford

My over all experience was Amazing , They worked with me to get me the car I wanted ... Joe Rodriguez Was a Great Salesman Very good customer service . Trey The General Manager Made Me feel welcomed and even made the time to come congratulatate me on My New Purchase , communication is Key and they were very well on point with their Business . I would recommend them to anyone !!!

I was buying a used Ford I found online in Houston. I have a great relationship with my local Ford Dealership and my service advisor advised me to go to a nearby Ford Dealership and have a used car inspection done before I purchase the car. So before flying to Houston from Nashville I made an appointment to do just that. When I arrived they did not have my appointment and the Service advisor said he didn't even know what a used car inspection was. It went downhill from there. When they made a report on it, no one came and told me my car was ready, no one read over the report with me until I brought it to a managers attention and even then he missed half of the really important information on the sheet and I had to go back and ask for things as I read thru it. It was like pulling teeth to get anyone to assist me there. There was one really nice young advisor that helped me sync up my bluetooth with the car before I drove off otherwise it was a horrible experience and I would advise if you need a Ford service department never go to Russell and Smith at 3440 South Loop West. The advisor that helped me - Tyrone Perry was new so I would give him a break but he rolled his eyes, made big sighs like I was wasting his time, not helpful, no service customer communication and no assistance unless I pulled it out of him. I don't know how he is going to last with no skills or talent to help his customers. Maybe that is a failure of his manager and dealership for not training him appropriately before placing him in that position

Great car buying experience. No haggle or running back and forth. Quick and easy. Got to the point. Made everything make sense. Wish my last few car experience were like this. Honest service. Ford F-150 best truck hands down