Reviews
We found the vehicle that we had been looking for over a
We found the vehicle that we had been looking for over a year at Russell & Smith Ford. 2023, White, Platinum, Expedition with super low miles and a CPO. Bart Callier our sales representative was GREAT! None of the hated "haggling" back and forth. Bart gave us some options and we agreed on a price and the truck was ours. Mr. Brad Crow, finance Manager was very knowledgeable and helpful. Very easy to work with, Highly RECOMMEND. Ask for Bart! Chris & Maggie
We found the vehicle that we had been looking for over a
We found the vehicle that we had been looking for over a year at Russell & Smith Ford. 2023, White, Platinum, Expedition with super low miles and a CPO. Bart Callier our sales representative was GREAT! None of the hated "haggling" back and forth. Bart gave us some options and we agreed on a price and the truck was ours. Mr. Brad Crow, finance Manager was very knowledgeable and helpful. Very easy to work with, Highly RECOMMEND. Ask for Bart! Chris & Maggie
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
They lied about price and ripped me off.
They lied about price and ripped me off. They refused to sell new van to me at MSRP after they had agreed to do so. Would not sell to me unless I paid another 3,000 for Market Value. Van was advertised priced at MSRP and they agreed on that price. After I paid searched Google and found this was illegal so reported them to DMV. They refused to refund the me. No addendum was no posted on window for any Market Adjustment. General Manager didn't care and played games about looking into it but from other reviews I see they do this quite often.
They lied about price and ripped me off.
They lied about price and ripped me off. They refused to sell new van to me at MSRP after they had agreed to do so. Would not sell to me unless I paid another 3,000 for Market Value. Van was advertised priced at MSRP and they agreed on that price. After I paid searched Google and found this was illegal so reported them to DMV. They refused to refund the me. No addendum was no posted on window for any Market Adjustment. General Manager didn't care and played games about looking into it but from other reviews I see they do this quite often.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a new car
- Did make a purchase
I saw a Bronco online and after providing my info, this
I saw a Bronco online and after providing my info, this store took the time to answer all my questions and help me feel comfortable the entire way. I've been burned by other stores in the past, but the new management team at this store is doing an AWESOME job and it really shows! love my bronco!!!
I saw a Bronco online and after providing my info, this
I saw a Bronco online and after providing my info, this store took the time to answer all my questions and help me feel comfortable the entire way. I've been burned by other stores in the past, but the new management team at this store is doing an AWESOME job and it really shows! love my bronco!!!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! We hope to be of service to you again! Take care!
Great and knowledgeable staff!
Great and knowledgeable staff!! I had a wonderful experience at this dealership would definitely recommend!
Great and knowledgeable staff!
Great and knowledgeable staff!! I had a wonderful experience at this dealership would definitely recommend!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Hi Brianna, thank you for taking the time to leave us your response to our Staff's outstanding customer service! Please let us know if there is ever anything else we can do for you! Safe travels!
Great service!
Great service! Honestly I was hesitant because I know dealerships can tell you whatever you want to hear to get you in the door but this store made everything smooth and easy for me from the get go. I wanted to make sure the expedition was there before coming in and they sent me a video confirming it was on the lot. Manager came out and thanked me for my business. He felt sincere and genuine. Wife loves the ride too! Will recommend my friends and family!!
Great service!
Great service! Honestly I was hesitant because I know dealerships can tell you whatever you want to hear to get you in the door but this store made everything smooth and easy for me from the get go. I wanted to make sure the expedition was there before coming in and they sent me a video confirming it was on the lot. Manager came out and thanked me for my business. He felt sincere and genuine. Wife loves the ride too! Will recommend my friends and family!!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Hi, thank you for taking the time to leave us your response to our Staff's outstanding customer service! At Russell & Smith Ford, Inc., we value our customers and we look forward to seeing you on your next visit. Take care!
Great Experience!
Great Experience! The new GM Mike has really helped push to make great changes and it helped to make the very best experience. I feel the team really took the time to listen to my unique situation and helped me from beginning to end. Thanks Russell & Smith Ford!!
Great Experience!
Great Experience! The new GM Mike has really helped push to make great changes and it helped to make the very best experience. I feel the team really took the time to listen to my unique situation and helped me from beginning to end. Thanks Russell & Smith Ford!!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
LC, thank you for your wonderful response to the quality of service our Staff provides! We try to provide all of our guests with a great atmosphere and world-class service that you can trust. We look forward to helping you again. Take care.
Overall great experience
Everything was pretty smooth and easy. The way they helped me understand everything was so good. If I would buy a next car I would definitely go to Russell and smith.
Overall great experience
Everything was pretty smooth and easy. The way they helped me understand everything was so good. If I would buy a next car I would definitely go to Russell and smith.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you for your recent review Ashish. We look forward to helping you again. Have a great day!
Buyer Beware!
I certainly wish I could have shared a positive 5 star review, but I can't and need to let any potential buyer beware. I live outside of Houston, but was there for a follow up procedure at MD Anderson for my cancer treatments. I came across a nice looking Toyota 4Runner and since this dealership was close, I stopped by after my appointment. Met the sales guy, test drove it and we had a gentlemen's verbal agreement along with a hand shake that I would return the following Monday, Aug. 15th to purchase and pick up. Much to my shock, the sales guy texted me on Saturday that the sales manager just sold it! No phone call, no opportunity to put a deposit down or anything. If you deal with this dealership, get everything in writing and put down a deposit because a hand shake and making a promise doesn't mean anything to this dealership!
Buyer Beware!
I certainly wish I could have shared a positive 5 star review, but I can't and need to let any potential buyer beware. I live outside of Houston, but was there for a follow up procedure at MD Anderson for my cancer treatments. I came across a nice looking Toyota 4Runner and since this dealership was close, I stopped by after my appointment. Met the sales guy, test drove it and we had a gentlemen's verbal agreement along with a hand shake that I would return the following Monday, Aug. 15th to purchase and pick up. Much to my shock, the sales guy texted me on Saturday that the sales manager just sold it! No phone call, no opportunity to put a deposit down or anything. If you deal with this dealership, get everything in writing and put down a deposit because a hand shake and making a promise doesn't mean anything to this dealership!
- Customer service 1.0
- Buying process 1.0
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did not make a purchase
Hello Jeff, thanks for taking the time to express your honest concerns. We are disappointed to hear you left our dealership feeling this way and we would appreciate the chance to discuss this matter further. Please reach out to our General Manager, Brian Kelledy, at bkelledy@russellsmith.com or 713-663-4704 and we will do our best to make this better. We hope to hear from you soon.
E450 van
Great service, fast and convent. Because the van is a dually, they would not rotate tires, but they did in the past... not sure what changed
E450 van
Great service, fast and convent. Because the van is a dually, they would not rotate tires, but they did in the past... not sure what changed
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Service with a Smile!
We feel that the service we received was above & beyond! The service team knew we were in a bind for time and were in a RV so we were appreciative of their service.
Service with a Smile!
We feel that the service we received was above & beyond! The service team knew we were in a bind for time and were in a RV so we were appreciative of their service.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hi John, thank you for your wonderful response to the quality of service our Staff provides! Please let us know if there is ever anything else we can do for you! Safe travels!