Reviews
Review
My Ford specialist was Great, helped me with the issues I had and gave good recommendations. Thanks again
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hi Ruston, we appreciate your recommendation of our dealership! Our team is dedicated to providing top-quality service, and we're so happy to hear that your experience reflected this.
What do you mean by title?
My experience was fine, getting my vehicle serviced at this location was one of my first choices. I could have took my vehicle to another place for service but I made the choice to go here.
- Customer service 4.0
- Buying process 4.0
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hello Terrance, we appreciate you taking the time to leave us this feedback. We are always more than happy to assist you if anything else comes up. Take care!
Service
My time there was good the service was ok and I have no problems with my car so for
- Customer service 3.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hi Markus, your comments keep us motivated and working hard for all our guests! If there is anything else we can do to assist you, please let us know! Take care!
B. Bailey Service
Brandon Bailey never lets me down. He delivered phenomenal service again as always. My number one go guy.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hi, thank you for taking the time to leave us your response to our Staff's outstanding customer service! We hope to be of service to you again! Take care!
New 2022 Bronco Reservation/Order/Purchase
I was a day-one reservation holder for the new Ford Bronco. 18 months later, my order finally got built and delivered. The folks at R&S were good to work with throughout this entire process. I would recommend this dealership to others.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Hi Todd, we appreciate your recommendation of our dealership! We hope to be of service to you again! Take care!
glengd115@gmail.com
I was not informed that I had swollen lug nuts...I made it home and went over the paperwork, noticed it was noted on the service sheet...no one informed...didn't offer the opportunity to get it corrected...
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 2.0
- Does not recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hello Glenda, thanks for taking the time to express your honest concerns. We are disappointed to hear you left our dealership feeling this way and we would appreciate the chance to discuss this matter further. Please reach out to our Service Director, Kamron McNulty, at kmcnulty@russellsmith.com or 713-663-4230 and we will do our best to make this better. We hope to hear from you soon. Take care!
oletha208@yahoo.com
Taylor was very professional and very knowledgeable. Normally when I check out they would let me know about upcoming work I might need or suggestions. They did not this time.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
2015 Super Crew
Team (BJ) at RSF is on top of it. They keep you updated and are very clear on what is need and why
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
2015 FORD ESCAPE
I had to take my 2015 Ford Escape in a second time for the same malfunction and was told it was air being trapped in a valve. On this second time, I was told it was a sensor. I was told that the best mechanic was placed on the job. Thank you RUSSEL-SMITH for putting this teacher back on the road again.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hello, we are happy we could make your experience a positive one! Please let us know if there is ever anything else we can do for you! Safe travels!
Disappointed
Did not disclose issues with the car before driving 3.5 hours there. Didn?t realize the windshield was cracked until after signing papers (it was late and the car was covered in rain so it wasn?t noticeable at first). The salesman advised me that it was my fault for not noticing and that they weren?t going to replace it. Sales was awful, trapped me into a set payment and didn?t get the ?deals? they quoted me over the phone. Refused to give me a price break down over the phone. Unethical practices.
- Customer service 1.0
- Buying process 1.0
- Quality of repair 1.0
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did make a purchase
Hi Amy, we are so disappointed to learn of this situation you have described. Please reach out to our General Manager, Brian Kelledy, at bkelledy@russellsmith.com or 713-663-4704 when you have a chance so we can discuss your concerns in hopes of resolving this matter to your satisfaction. We hope to hear from you soon.