Reviews
The service team was very professional and didn’t try to
The service team was very professional and didn’t try to upsell me on repairs/maintenance that was not needed. I had Richard from the team help me out and he provide excellent communication with me at all times before moving forward on service items.
The service team was very professional and didn’t try to
The service team was very professional and didn’t try to upsell me on repairs/maintenance that was not needed. I had Richard from the team help me out and he provide excellent communication with me at all times before moving forward on service items.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hello Mike, thank you for your kind review; we are happy to pass along your comments to the team here at AutoNation Acura Gulf Freeway! If you ever need help, just give us a call. Happy motoring!
Excellent dealer and service center.
Excellent dealer and service center. Thorough and honest assessment. Completed service in an expeditious manner. Definitely recommend dealership.
Excellent dealer and service center.
Excellent dealer and service center. Thorough and honest assessment. Completed service in an expeditious manner. Definitely recommend dealership.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hello, thank you for your positive review. We're happy to have been of service to you. Don't hesitate to call us if you ever need anything. Be safe on the road!
Fredrick helped me and my mother when looking for a
Fredrick helped me and my mother when looking for a vehicle. Our initial interaction was over the phone that resulting in us meeting face to face later that day. Fredrick was very professional, approachable and courteous! He took the time to explain very detailed information on the vehicle my mother inquired about. I appreciated that. Let me state that I was very impressed. Knowledgeable and understanding to my mothers questions and concerns. It was a pleasant experience. I highly recommend Fredrick Brown for your car shopping needs!
Fredrick helped me and my mother when looking for a
Fredrick helped me and my mother when looking for a vehicle. Our initial interaction was over the phone that resulting in us meeting face to face later that day. Fredrick was very professional, approachable and courteous! He took the time to explain very detailed information on the vehicle my mother inquired about. I appreciated that. Let me state that I was very impressed. Knowledgeable and understanding to my mothers questions and concerns. It was a pleasant experience. I highly recommend Fredrick Brown for your car shopping needs!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. Don't hesitate to call us if you ever need anything. Be safe on the road!
Hi, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. Don't hesitate to call us if you ever need anything. Be safe on the road!
Candice was amazing from the beginning.
Candice was amazing from the beginning. She made sure everything went well and has been in contact with me after the purchase. The whole team is very helpful and they will help you to get to a payment you feel comfortable.
Candice was amazing from the beginning.
Candice was amazing from the beginning. She made sure everything went well and has been in contact with me after the purchase. The whole team is very helpful and they will help you to get to a payment you feel comfortable.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Hello, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Don't hesitate to call us if you ever need anything. Be safe on the road!
If you are considering an Acura, II highly recommend
If you are considering an Acura, II highly recommend Dustin Daughenbaugh for your salesman. No pressure. Excellent customer service. Overall, an excellent dealership.
If you are considering an Acura, II highly recommend
If you are considering an Acura, II highly recommend Dustin Daughenbaugh for your salesman. No pressure. Excellent customer service. Overall, an excellent dealership.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Hi, we're happy you found our staff to be so supportive during your experience here at AutoNation Acura Gulf Freeway. We appreciate your recommendation of AutoNation Acura Gulf Freeway and we hope to be of service again in the future.
The process of buying car here is good.
The process of buying car here is good. The salesman did try to find me the good deal on a car that gave the features I wanted.
The process of buying car here is good.
The process of buying car here is good. The salesman did try to find me the good deal on a car that gave the features I wanted.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Hi, thank you for your positive review. We're happy to have been of service to you. If you ever need help, just give us a call. Happy motoring!
Good deal on Acura MDX technology package.
Good deal on Acura MDX technology package. Great weekend buy. Friendly employees helpful. This is 15 words
Good deal on Acura MDX technology package.
Good deal on Acura MDX technology package. Great weekend buy. Friendly employees helpful. This is 15 words
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Hi David, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. Don't hesitate to call us if you ever need anything. Be safe on the road!
Dealership is a major joke I brought my vehicle in for
Dealership is a major joke I brought my vehicle in for service only because of a recall that was mailed to me so I figured I'll get the oil change while I scheduled the recall, the service advisor explained that they are a little behind schedule so it would be a few weeks before they would be able to take me in. I told no worries I work service in a dealership I understand so he scheduled me for 2 weeks later cool fast forward to the day before Im supposed to bring my vehicle in he sends a text message saying they need to reschedule....sir I do work and do have others things to do so I plan my days accordingly. So we go back and forward he ends up rescheduling me to two more weeks out which ends up being middle of August. The day of I bring my car in for the recall he explains the process which I'm already aware of and the time frame I understand that so two days later he sends another text saying the tech got the car broke down and did the mpi (multi point inspection) and also had some factory recommendations from Acura and also they noticed one of my tires had a leak...so I asked him did that patch tires because I was aware of the leak I marked it with tire chalk so I could get it took care of later he said "per Acura policy they are not allowed to patch tires". I said don't worry about I'll get it did later I also had tires coming and I'll let him know about the factory recommendations later...I guess I was to slow on thinking he text with a hurry up state of mindset from him and the tech I had to tell him don't worry about it because at this point your rushing me I understand your tech isn't getting the pay as if I was regular customer but since it's a recall (warranty work) it don't pay as much and his bay stall is blocked they wanted to get it in and out to just finish the job. So a day or so later another advisor text me late Friday evening stating that my advisor has to leave due to emergency and my vehicle was ready I'm like ok so Saturday I go to pick up my car I check the tires on the dash no low pressure light so I'm guessing they added air to it cool I'll go get it patch else were. I get to discount tire and explain to them what's going on and I was dropping it off I leave not even two minutes later discount calls me and says they cant fix the tire because the dealership put a temporary plug in it. I called I text I did everything no response from the dealer till days later and no help what so ever when I finally did get a response the advisor states that he asked the tech what happen with the tire the tech said he had to do an alignment on the vehicle so he had to plug it! Ok my thing is where was the communication at this point? Also if your company policy is you can't patch a tire why would you be able to plug? I contacted the advisor days later telling him how they going go about this situation because the plug is only temporary he says on the tech says the plug should hold till your tires come in....news flash my tires were on order a back order at that and my tire that was leaking was still in repairable condition before you guys plugged it so how is the dealership going to fix this he didn't respond days later the plug is starting to leak from me driving back and forward to work on it and they did a terrible job installing the plug I end up adding air every day to the tire sometimes two and three times a day that's two dollars for air every time I would never come back to this place nor recommend any of my peers come here they sell trash vehicles thats a whole other story I will definitely leave a review on later so people please stay away from here if possible
Dealership is a major joke I brought my vehicle in for
Dealership is a major joke I brought my vehicle in for service only because of a recall that was mailed to me so I figured I'll get the oil change while I scheduled the recall, the service advisor explained that they are a little behind schedule so it would be a few weeks before they would be able to take me in. I told no worries I work service in a dealership I understand so he scheduled me for 2 weeks later cool fast forward to the day before Im supposed to bring my vehicle in he sends a text message saying they need to reschedule....sir I do work and do have others things to do so I plan my days accordingly. So we go back and forward he ends up rescheduling me to two more weeks out which ends up being middle of August. The day of I bring my car in for the recall he explains the process which I'm already aware of and the time frame I understand that so two days later he sends another text saying the tech got the car broke down and did the mpi (multi point inspection) and also had some factory recommendations from Acura and also they noticed one of my tires had a leak...so I asked him did that patch tires because I was aware of the leak I marked it with tire chalk so I could get it took care of later he said "per Acura policy they are not allowed to patch tires". I said don't worry about I'll get it did later I also had tires coming and I'll let him know about the factory recommendations later...I guess I was to slow on thinking he text with a hurry up state of mindset from him and the tech I had to tell him don't worry about it because at this point your rushing me I understand your tech isn't getting the pay as if I was regular customer but since it's a recall (warranty work) it don't pay as much and his bay stall is blocked they wanted to get it in and out to just finish the job. So a day or so later another advisor text me late Friday evening stating that my advisor has to leave due to emergency and my vehicle was ready I'm like ok so Saturday I go to pick up my car I check the tires on the dash no low pressure light so I'm guessing they added air to it cool I'll go get it patch else were. I get to discount tire and explain to them what's going on and I was dropping it off I leave not even two minutes later discount calls me and says they cant fix the tire because the dealership put a temporary plug in it. I called I text I did everything no response from the dealer till days later and no help what so ever when I finally did get a response the advisor states that he asked the tech what happen with the tire the tech said he had to do an alignment on the vehicle so he had to plug it! Ok my thing is where was the communication at this point? Also if your company policy is you can't patch a tire why would you be able to plug? I contacted the advisor days later telling him how they going go about this situation because the plug is only temporary he says on the tech says the plug should hold till your tires come in....news flash my tires were on order a back order at that and my tire that was leaking was still in repairable condition before you guys plugged it so how is the dealership going to fix this he didn't respond days later the plug is starting to leak from me driving back and forward to work on it and they did a terrible job installing the plug I end up adding air every day to the tire sometimes two and three times a day that's two dollars for air every time I would never come back to this place nor recommend any of my peers come here they sell trash vehicles thats a whole other story I will definitely leave a review on later so people please stay away from here if possible
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
Hi, we regret your experience with us here, but are glad you brought this to our attention. We care about all our customers and wish to restore your good faith in our dealership. If you'd be willing, our General Manager would like to speak with you at (713) 489-2050 to discuss ways to improve your experience with our dealership moving forward. Thank you for your input, and we hope to hear from you soon.
Treat customers well, clean waiting room and nice car
Treat customers well, clean waiting room and nice car wash complimentary. Provides loaner cars for services taking long time to finish
Treat customers well, clean waiting room and nice car
Treat customers well, clean waiting room and nice car wash complimentary. Provides loaner cars for services taking long time to finish
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hello, we really appreciate your feedback! If you ever need help, just give us a call. Happy motoring!
Even without history they help to resolve the issue.
Even without history they help to resolve the issue. They were welcomeing even at a short notice.
Even without history they help to resolve the issue.
Even without history they help to resolve the issue. They were welcomeing even at a short notice.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi, thank you for taking the time to share your feedback with us. Don't hesitate to call us if you ever need anything. Be safe on the road!