Reviews
Blaire Smith was exceptional, as always.
Blaire Smith was exceptional, as always. Blaire is always timely, courteous, efficient and informative. Blaire Smith was exceptional, as always. Blaire is always timely, courteous, efficient and informative.
Blaire Smith was exceptional, as always.
Blaire Smith was exceptional, as always. Blaire is always timely, courteous, efficient and informative. Blaire Smith was exceptional, as always. Blaire is always timely, courteous, efficient and informative.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Mike M, we're glad you had such a wonderful experience with us!
Loving our new X5.
Loving our new X5. Cole was a great salesperson to deal with during our vehicle search. His experience with BMW was ultimately led us to BMW over Audi. Well done and a tip of the cap to Cole.
Loving our new X5.
Loving our new X5. Cole was a great salesperson to deal with during our vehicle search. His experience with BMW was ultimately led us to BMW over Audi. Well done and a tip of the cap to Cole.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
T-techguy, we are so pleased you enjoyed your visit to Hendrick BMW Northlake!
JR always provided outstanding customer service.
JR always provided outstanding customer service. Very respectful. Knows me by name and is very honest and trustworthy.
JR always provided outstanding customer service.
JR always provided outstanding customer service. Very respectful. Knows me by name and is very honest and trustworthy.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Donalddebouse123, we're glad to hear you enjoyed your visit.
My advisor Andrew is great!
My advisor Andrew is great! He is always politely responsive to my questions and concerns when I take my SUV in for service. Working with Hendricks BMW Northlake has been a pleasure.
My advisor Andrew is great!
My advisor Andrew is great! He is always politely responsive to my questions and concerns when I take my SUV in for service. Working with Hendricks BMW Northlake has been a pleasure.
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
S-creswell, we are so pleased you enjoyed your visit to Hendrick BMW Northlake!
Though customer service does its job as it should I keep
Though customer service does its job as it should I keep having serious issues with my car. I have to take it back to be fixed several times a year, to be precise the first time it happened was 2 months after I bought it. I don't like to see it happening with such an expensive car and they are not ashamed of it.
Though customer service does its job as it should I keep
Though customer service does its job as it should I keep having serious issues with my car. I have to take it back to be fixed several times a year, to be precise the first time it happened was 2 months after I bought it. I don't like to see it happening with such an expensive car and they are not ashamed of it.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
Hi Me, we appreciate your feedback, as we are always looking for ways to improve. We don't have a contact number in our system for the name listed. Please give us a call at 704-379-3177. So we can resolve the listed concerns.
Excellent Sales Person and service, extremely
Excellent Sales Person and service, extremely knowledgeable and helpful, energetic salesman. Very helpful and I received nice F.U. phone call.
Excellent Sales Person and service, extremely
Excellent Sales Person and service, extremely knowledgeable and helpful, energetic salesman. Very helpful and I received nice F.U. phone call.
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
I was looking at several other luxury brands, Mercedes
I was looking at several other luxury brands, Mercedes and Audi, but after working with Cole at BMW Northlake, the choice was clear. His knowledge, honesty, and attention to detail made me confident the BMW X3 was the right fit. Couldn’t be happier!
I was looking at several other luxury brands, Mercedes
I was looking at several other luxury brands, Mercedes and Audi, but after working with Cole at BMW Northlake, the choice was clear. His knowledge, honesty, and attention to detail made me confident the BMW X3 was the right fit. Couldn’t be happier!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Deven was amazing!
Deven was amazing! he kept in communication on the things that I wanted in the vehicle. Cameron, made sure everything else went smoothly. I love my vehicle. I’ll be back.
Deven was amazing!
Deven was amazing! he kept in communication on the things that I wanted in the vehicle. Cameron, made sure everything else went smoothly. I love my vehicle. I’ll be back.
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Outstanding experience each time I go in for service.
Outstanding experience each time I go in for service. I am glad renovations are done. Much easier to get in and out
Outstanding experience each time I go in for service.
Outstanding experience each time I go in for service. I am glad renovations are done. Much easier to get in and out
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Diane Debouse, thank you for sharing your positive experience!
Employees were very helpful with locating the perfect
Employees were very helpful with locating the perfect vehicle for my wife, made buying very easy and seamless.. 10/10 would recommend
Employees were very helpful with locating the perfect
Employees were very helpful with locating the perfect vehicle for my wife, made buying very easy and seamless.. 10/10 would recommend
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car