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Reviews

Average Ratings

3.7
18 lifetime reviews.
  • Excellent Long Distance Experience

    Believe it or not, I flew to Charlotte from Delaware yesterday to pick up an immaculate certified 2013 328i convertible in like new condition and ...


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    Believe it or not, I flew to Charlotte from Delaware yesterday to pick up an immaculate certified 2013 328i convertible in like new condition and drove it 8 hours home. Hunter McCreery was my sales associate and he could not have been more helpful in the process. I had identified the car on cars.com, called right away and put a deposit down, but didn't actually see the car myself until I picked it up. I had faith in the dealership and Hunter based on good reviews, and I wasn't disappointed. After many emails and text messages and Hunter picking me up at the airport, it was the best car buying experience ever. They treat you like a prince there, with an awesome gift bag loaded with BMW goodies when you drive away. Highest recommendations for honesty, integrity, and fantastic service from Hunter and Hendrick Northlake.

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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  • Dealership Experience

    I came to look at a BMW i3. MS. Johnson found a sales person to assist me. Mr. Colin Klein showed me an i3. I am interested, but not from the Char...


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    I came to look at a BMW i3. MS. Johnson found a sales person to assist me. Mr. Colin Klein showed me an i3. I am interested, but not from the Charlotte, NC area, but will return next year. Both Hendrick BMW Northlake team members were professional, helpful, friendly, and courteous.

    Does recommend this dealer
    Shopped for a new car
    Did not make a purchase
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  • Must of just been a bad day(s)?

    After reading the good reviews maybe the dealership just had a serires of bad days. My experience with BMW Northlake was not pleasant. - An initia...


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    After reading the good reviews maybe the dealership just had a serires of bad days. My experience with BMW Northlake was not pleasant. - An initial client advisor who didn't understand the car's operation, a facility that failed to call me back when the client advisor quit to let me know. Eventually a communication department that called me constantly (daily) but failed to seem to remember the car and Options I was looking for. (Maybe start a file????) After about 4 weeks and about 20 calls, in total frustration I thought I'd try Independence BMW even though it's owned by Hendrick. I found Hendrick BMW Indpendence to be the exact opposite and excelled in every conversation. Maybe it was a bad day(s) but my advice is to go to the established BMW dealership on Independence. It only took one day to accomplish a purchase which couldn't be done in 4 weeks at Northlake.

    Does not recommend this dealer
    Shopped for a new car
    Did not make a purchase
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  • Great customer service on buying experience!

    Frank King and Jhoda were awesome. They let us drive cars without pressure, made sure everything was perfect with the vehicle and went out of thei...


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    Frank King and Jhoda were awesome. They let us drive cars without pressure, made sure everything was perfect with the vehicle and went out of their way to ensure something was fixed that they did not have to fix.

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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  • Sales review

    I have just purchased a 2011 BMW M3 from BMW Hendrick through sales assistant Dane Hagy and I must say I was very impressed with the whole process...

    Dealer Response

    Thanks for letting us know about your visit! Dane is one of the very best Client Advisors here at Hendrick BMW Northlake and takes pride is provid...


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    I have just purchased a 2011 BMW M3 from BMW Hendrick through sales assistant Dane Hagy and I must say I was very impressed with the whole process. Having just moved here from England I certainly wasn't their easiest customer as I had delays/issues with my SSN, funding, insurance, etc. however even though this process took a couple of weeks, they were very patient and understanding. Dane was very personable and honest, which I feel is highly desirable in an auto sales assistant. The rest of the staff and managers were friendly and courteous too. The facility was modern and had all the amenities. All in all, I will be coming back to Hendrick Northlake for future vehicles and services. Thanks.

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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    Dealer Response

    Thanks for letting us know about your visit! Dane is one of the very best Client Advisors here at Hendrick BMW Northlake and takes pride is providing top notch customer care. We appreciate that you came all the way down from Winston Salem and promise to provide the same level of service you are accustomed to in each of your future visits. Thanks again!


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  • Quick Response

    They responded quickly to my inquiry on a vehicle and answered all my questions. Too bad the car was sold that day!

    Dealer Response

    Richard, thank you for the feedback on your inquiry. We have a dedicated staff that would love to help you find the perfect vehicle for you! Hendr...


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    They responded quickly to my inquiry on a vehicle and answered all my questions. Too bad the car was sold that day!

    Does recommend this dealer
    Did not make a purchase
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    Dealer Response

    Richard, thank you for the feedback on your inquiry. We have a dedicated staff that would love to help you find the perfect vehicle for you! Hendrick BMW Northlake has access to over 25,000 vehicles so let us know exactly what you are looking for and we will find it for you!


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  • Great customer service, and a very friendly staff

    I would like to first state that Chris Cave had initially helped me through the whole process of getting a trade in value for my vehicle over in t...

    Dealer Response

    First off Will, thank you so much for your recommendation. Chris and Kristy are veteran members of our team that take pride in outstanding custome...


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    I would like to first state that Chris Cave had initially helped me through the whole process of getting a trade in value for my vehicle over in the internet, understanding that I was 3 hours away from their facility, and didn't hesitate to give me what I felt was a very reasonable offer. Kristy up front, as well as Chris were very prompt to respond and were very cordial. Overall the staff is very friendly and seems willing to help in both the present and future. I would recommend Hendrick to anyone in the future, and I hope they continue to provide the excellent customer service that I had received.

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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    Dealer Response

    First off Will, thank you so much for your recommendation. Chris and Kristy are veteran members of our team that take pride in outstanding customer service. Hendrick BMW Northlake will continue to provide the world-class experience you expect for your future automotive needs, as well as the needs of anyone you might send our way. Thank you for giving us the opportunity to earn your business!


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  • Awesome!

    I had an awesome experience with excellent customer service. Very happy with my service and my car! Thanks to Zak Karason for taking care of me!

    Dealer Response

    Regina, thank you so much for coming to Hendrick BMW Northlake for your vehicle purchase! We appreciate you giving us the chance to earn your busi...


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    I had an awesome experience with excellent customer service. Very happy with my service and my car! Thanks to Zak Karason for taking care of me!

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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    Dealer Response

    Regina, thank you so much for coming to Hendrick BMW Northlake for your vehicle purchase! We appreciate you giving us the chance to earn your business and your taking the time to leave us some feedback. Zak Karason's professionalism exemplifies the kind of customer service that we strive for and he is a valued member of our team. Thanks again, we hope you will choose us again in the future!


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  • new car Ryan setzer and i bought from zaxx.

    I was very happy I feel they went over and beyond to make me happy and zaxx took great care of me and I could not ask for more.

    Dealer Response

    Taking the time to give us feedback means a lot to us, thank you for your recommendation of Hendrick BMW Northlake and your recognition of Zak Kar...


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    I was very happy I feel they went over and beyond to make me happy and zaxx took great care of me and I could not ask for more.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    Taking the time to give us feedback means a lot to us, thank you for your recommendation of Hendrick BMW Northlake and your recognition of Zak Karason! He is an excellent member of our dealership and a team leader. It was our pleasure to serve you and thank you for giving us the opportunity to earn your business.


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  • Excellent

    This is my second purchase in as manay months and I couldn't be happier with the dealership. As was my purchase last month, the entire experience ...

    Dealer Response

    Thank you for choosing Hendrick BMW Northlake! Hearing about your experience means a lot to us so we appreciate you taking the time to leave us a ...


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    This is my second purchase in as manay months and I couldn't be happier with the dealership. As was my purchase last month, the entire experience was excellent. There are other dealerships closer to me geographically but I will definitely be one of Hendrick's repeat customers. The experience rivals the performance of the car, and that says a lot...a whole lot!

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    Thank you for choosing Hendrick BMW Northlake! Hearing about your experience means a lot to us so we appreciate you taking the time to leave us a review. Knowing that you come down from Winston to see us and that you have already purchased two vehicles with us makes us very proud! Thank you for giving us the opportunity to earn your business.


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