Hendrick BMW Northlake

Believe it or not, I flew to Charlotte from Delaware yesterday to pick up an immaculate certified 2013 328i convertible in like new condition and drove it 8 hours home. Hunter McCreery was my sales associate and he could not have been more helpful in the process. I had identified the car on cars.com, called right away and put a deposit down, but didn't actually see the car myself until I picked it up. I had faith in the dealership and Hunter based on good reviews, and I wasn't disappointed. After many emails and text messages and Hunter picking me up at the airport, it was the best car buying experience ever. They treat you like a prince there, with an awesome gift bag loaded with BMW goodies when you drive away. Highest recommendations for honesty, integrity, and fantastic service from Hunter and Hendrick Northlake.

I came to look at a BMW i3. MS. Johnson found a sales person to assist me. Mr. Colin Klein showed me an i3. I am interested, but not from the Charlotte, NC area, but will return next year. Both Hendrick BMW Northlake team members were professional, helpful, friendly, and courteous.

Frank King and Jhoda were awesome. They let us drive cars without pressure, made sure everything was perfect with the vehicle and went out of their way to ensure something was fixed that they did not have to fix.

I have just purchased a 2011 BMW M3 from BMW Hendrick through sales assistant Dane Hagy and I must say I was very impressed with the whole process. Having just moved here from England I certainly wasn't their easiest customer as I had delays/issues with my SSN, funding, insurance, etc. however even though this process took a couple of weeks, they were very patient and understanding. Dane was very personable and honest, which I feel is highly desirable in an auto sales assistant. The rest of the staff and managers were friendly and courteous too. The facility was modern and had all the amenities. All in all, I will be coming back to Hendrick Northlake for future vehicles and services. Thanks.

They responded quickly to my inquiry on a vehicle and answered all my questions. Too bad the car was sold that day!

I would like to first state that Chris Cave had initially helped me through the whole process of getting a trade in value for my vehicle over in the internet, understanding that I was 3 hours away from their facility, and didn't hesitate to give me what I felt was a very reasonable offer. Kristy up front, as well as Chris were very prompt to respond and were very cordial. Overall the staff is very friendly and seems willing to help in both the present and future. I would recommend Hendrick to anyone in the future, and I hope they continue to provide the excellent customer service that I had received.

I had an awesome experience with excellent customer service. Very happy with my service and my car! Thanks to Zak Karason for taking care of me!

I was very happy I feel they went over and beyond to make me happy and zaxx took great care of me and I could not ask for more.

This is my second purchase in as manay months and I couldn't be happier with the dealership. As was my purchase last month, the entire experience was excellent. There are other dealerships closer to me geographically but I will definitely be one of Hendrick's repeat customers. The experience rivals the performance of the car, and that says a lot...a whole lot!

Thanks to Dane, Jim and Tim for all the help. I'm a returning buyer and will continue to shop at Hendrick BMW