Hendrick BMW Northlake

(3.5) 18 reviews

Dealer on Cars.com since August 2015

Currently in stock!

Call This Dealer

New Used Service

Today's Hours

Sales 9:00 AM - 7:00 PM
Service 7:30 AM - 6:00 PM
Mon 9:00 AM - 7:00 PM
Tue 9:00 AM - 7:00 PM
Wed 9:00 AM - 7:00 PM
Thu 9:00 AM - 7:00 PM
Fri 9:00 AM - 7:00 PM
Sat 9:00 AM - 5:00 PM
Sun Closed
Mon 7:30 AM - 6:00 PM
Tue 7:30 AM - 6:00 PM
Wed 7:30 AM - 6:00 PM
Thu 7:30 AM - 6:00 PM
Fri 7:30 AM - 6:00 PM
Sat 9:00 AM - 5:00 PM
Sun Closed

Reviews

3.5
18 lifetime reviews.
  • Excellent Long Distance Experience

    Believe it or not, I flew to Charlotte from Delaware yesterday to pick up an immaculate certified 2013 328i convertible in like new condition and drov...e it 8 hours home. Hunter McCreery was my sales associate and he could not have been more helpful in the process. I had identified the car on cars.com, called right away and put a deposit down, but didn't actually see the car myself until I picked it up. I had faith in the dealership and Hunter based on good reviews, and I wasn't disappointed. After many emails and text messages and Hunter picking me up at the airport, it was the best car buying experience ever. They treat you like a prince there, with an awesome gift bag loaded with BMW goodies when you drive away. Highest recommendations for honesty, integrity, and fantastic service from Hunter and Hendrick Northlake.

    Customer Service
    Not Applicable
    Quality of Repair
    Overall Facilities
    Buying Process
    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?

  • Who Damaged My Vehicle

    Disapointment and anxiety are just a couple of emotions felt today while checking on my service. My vehicle bumper was hanging off and I seemed to be... the only being with concern! When I requested that my "service advisor" (Evan) come out to the parking area to view, I was told to "come to him" inside. He never once went outside to inspect the damage! Just sat at his desk, without any regard typing away. Though it may not be a late model, expensive car it is mine and a recent purchase for a 21 year old. Perhaps a little more interest and value for "any " client might be acceptable protocal! Arrogance is certainly not a trait that coveys value to a paying consumer. Perhaps I may be privileged to find out more details about me vehicle on tomorrow.

    Customer Service
    Not Applicable
    Quality of Repair
    Not Applicable
    Overall Facilities
    Not Applicable
    Buying Process
    Does not recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Ms. Morrison, Thank you for your feedback and we apologize for your recent experience here. We appreciate you taking the time to talk with both Evan, ...and our Service Manager, Joey, and for helping us to better grasp what happened. After speaking with you, we completely understand why you felt upset and are doing everything we can to learn from this and improve our interaction with you in the future.


  • Dealership Experience

    I came to look at a BMW i3. MS. Johnson found a sales person to assist me. Mr. Colin Klein showed me an i3. I am interested, but not from the Charlott...e, NC area, but will return next year. Both Hendrick BMW Northlake team members were professional, helpful, friendly, and courteous.

    Customer Service
    Not Applicable
    Quality of Repair
    Overall Facilities
    Buying Process
    Does recommend this dealer
    Shopped for a new car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?

Read all reviews

See All In-Stock Inventory


Service & Repair

Service Reviews

3.5

1 lifetime reviews of the Service Department.

  • Who Damaged My Vehicle

    Disapointment and anxiety are just a couple of emotions felt today while checking on my service. My vehicle bumper was hanging off and I seemed to be... the only being with concern! When I requested that my "service advisor" (Evan) come out to the parking area to view, I was told to "come to him" inside. He never once went outside to inspect the damage! Just sat at his desk, without any regard typing away. Though it may not be a late model, expensive car it is mine and a recent purchase for a 21 year old. Perhaps a little more interest and value for "any " client might be acceptable protocal! Arrogance is certainly not a trait that coveys value to a paying consumer. Perhaps I may be privileged to find out more details about me vehicle on tomorrow.

    Customer Service
    Not Applicable
    Quality of Repair
    Not Applicable
    Overall Facilities
    Not Applicable
    Buying Process
    Does not recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Ms. Morrison, Thank you for your feedback and we apologize for your recent experience here. We appreciate you taking the time to talk with both Evan, ...and our Service Manager, Joey, and for helping us to better grasp what happened. After speaking with you, we completely understand why you felt upset and are doing everything we can to learn from this and improve our interaction with you in the future.


Read all Service & Repair reviews
Service Pricing

    Oil, Filter Change

    $89.95

    Wheel Balance

    $45 and up*

    Battery Service

    $200

See All Service & Price Information

RepairPal Certification

  • Warranty - At least a 12,000-mile / 12-month warranty on parts and labor.
  • Price - Fair prices, measured by comparing them to the RepairPal Price Estimator.
  • Technician Quality - Technicians and advisors are properly trained, retained, and certified for quality.
  • Customer Satisfaction - A verified collection of valid online dealer reviews to demonstrate exceptional service quality.

About Our Dealership

Dealer on Cars.com since August 2015

Hendrick BMW Northlake has something to offer everyone. BMW enthusiasts love our huge selection of new BMW models, certified pre-owned BMW models and other pre-owned luxury cars. We encourage you to schedule a test drive, apply for credit, and consider BMW lease options.Our team has a long history with BMW and a tremendous knowledge of the BMW experience.
Hendrick BMW Northlake
10720 Northlake Auto Plaza Blvd. Charlotte, NC 28269
New (888) 239-5663
Used (888) 233-6988
Service (888) 249-3169
Map data ©2015 Google. Map and directions are informational only. No representation is made or warranty given as to their content, road conditions, route usability or expeditiousness. User assumes all risk of use. Classified Ventures and their suppliers assume no responsibility for any loss resulting from such use.