Hendrick BMW Northlake

4.6 out of 5 4.6

Reviews

4.6 out of 5 4.6
45 lifetime reviews. A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.
  • 5.0 out of 5
    May 29, 2020

    The dealership was immaculate. The customer service representative was helpful and very personable. Overall great experience.

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    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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  • 5.0 out of 5
    May 28, 2020

    Friendly, professional service. A lot of focus on health and safety during this time. I had no concerns. Great team effort.

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    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
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  • June 5, 2018

    Wow. I've never worked with a dealership this responsive, and never had an easier car buying experience. Terrance worked really hard to make the deal happen.... Great service, great price, great car. I'll definitely recommend him and Hendrick to everyone I know.

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    Amy, Thank you so much for your great review of both Hendrick BMW Northlake and your Client Advisor, Terrance Clark. We're thrilled that you were able... to enjoy the process and come away with an incredible vehicle. Welcome to the Northlake family!

  • 5.0 out of 5
    May 13, 2020

    I needed vehicle inspection for the registration renewal and schedules inspection. Everything worked right on time. My car was turned back to me washed,... in the time promised. The service was excellent.

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    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
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    Dealer Response

    Natalia, We really appreciate your five star review of Hendrick BMW Northlake and our Service department. We love to exceed expectations and we're thr...illed you had an excellent experience! Thank you so much for your business and welcome to the Northlake family!

  • 5.0 out of 5
    May 8, 2020

    Steve Spero was really great. I liked working with him

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    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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    Dealer Response

    Eric, Thank you so much for the great feedback regarding your Service Advisor, Steve Spero. Steve works hard to ensure that your Service needs are met... and that your time with us is productive and pleasant. We appreciate the 5 stars, Eric, and look forward to having you as our guest again soon at Hendrick BMW Northlake!

  • 5.0 out of 5
    May 8, 2020

    Good service experience. In quickly. Out in a decent amount of time to do other things.

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    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
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    Dealer Response

    Milton, We're glad to hear that you had a positive visit with us! Thank you so much for the five star recommendation, Milton, and thanks for being a v...aluable member of the Hendrick BMW Northlake family!

  • 5.0 out of 5
    May 4, 2020

    Called in the service request. They worked me in despite it having reduced staffing on Saturday. Steve greeted me, asked great questions about my request,... gave me a tour of the wait area, and set expectations about the time frame for the oil change and diagnostic. He also gave me a price estimate. He and the technician/mechanic gave me a diagnosis and a several potential solutions.

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    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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    Dealer Response

    BimmerPilot, Many thanks for your amazing review of Hendrick BMW Northlake and your Service Advisor, Steve Spero. Steve enjoys providing his customers... with the best possible Service experience and we're thrilled that you had a great visit with us. We appreciate the positive feedback, BimmerPilot, and thank you for trusting us with the service of your vehicle!

  • 5.0 out of 5
    April 30, 2020

    Excellent job. Sales and Finance was ready when I got to the dealership and the overall process was smooth

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    Kumar, We're so glad that you had a smooth experience with our team at Hendrick BMW Northlake! We really appreciate your 5 star recommendation, Kumar,... and thank you for your business. Welcome to the family!

  • 5.0 out of 5
    April 21, 2020

    Service always great. And timely. I brought both vehicles in Thanks Eric

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    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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    Dealer Response

    Charles, It's always wonderful to hear such positive feedback from our loyal customers. Many thanks for being an important member of the Hendrick BMW ...Northlake family. Thank you, Charles, and we certainly appreciate the 5 stars regarding Service Advisor, Eric Oram. Have a wonderful day and we look forward to continuing to work together in the future!

  • 5.0 out of 5
    April 20, 2020

    My last 6 cars have been with Hendrick's BMW; most recent 2020 X1. They are wonderful.

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    Cindy, We really appreciate your wonderful review of Hendrick BMW Northlake and our team! We make every effort to ensure you have a smooth and pleasan...t experience with us so we're thrilled to hear that you were comfortable enough to give us your repeat business. We really value your loyalty and appreciate your personal recommendation. Thank you, Cindy, for being a vital part of the Northlake family. Enjoy your latest Ultimate Driving Machine!

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