Reviews
Brad Beard
We have been taking our cars to Brad Beard at Northlake BMW since 2016. Brad has always provided excellent service. Brad takes the time to listen to us and understand our needs. He has always done his best to work around our schedules to get our cars in and back to us when we need them. The quality of the service and the repairs has been outstanding. We have never had an issue with repairs done at BMW Northlake
Ed, Many thanks for your 5 star recommendation of your Service Advisor, Brad Beard. Brad truly strives to provide premium service every time and we're glad you always have an amazing experience with us. We appreciate you taking the time to give us your positive feedback and thank you, Ed, for doing business with Hendrick BMW Northlake!
My review
It was a very good experience. Eric (service advisor) was very helpful.
William, Thank you so much for your kind feedback and we're so glad we were able to meet your Service needs and expectations. Thank you for doing business with Hendrick BMW Northlake, William, and we hope to work with you again soon!
My first BMW
Great experience ! The process was painless. Carl was a amazing sales associate and Cameron made the financing a breeze.
Tanjrla, We're thrilled to hear about your wonderful purchasing experience with our team and with your Client Advisor, Carl Busby. Carl works hard to ensure you have a premium visit across the board. We're so glad that you felt the process was seamless and that you were comfortable giving us your business. We appreciate the endorsement, Tanjrla, and welcome to the Hendrick BMW Northlake family!
johnhedley@bellsouth.net
Car, 2017 X5, in for oil change, inspection and just an overall check.
John, We really appreciate the five star recommendation and thank you for your business. Thanks for being part of the Hendrick BMW Northlake family and we look forward to having you as our guest again soon!
Great service
Vincent was great to deal with ?....................
Scott, We're glad you enjoyed working with Service Advisor, Vincent Carrieri. Thank you for the five stars, Scott, and we appreciate you and your endorsement. Thank you for doing business with Hendrick BMW Northlake!
2021 BMW X3 30i
Chris Cave was a great salesman to work work, knowledgeable, not pushy and vey helpful overall
Karen, Thank you for your kind recommendation of Client Advisor, Chris Cave. Chris is a professional who has dedicated his career to the BMW brand. We're so glad you enjoyed working with him and that you felt comfortable trusting us with your business. We appreciate the review, Karen, and thank you for being part of the Hendrick BMW Northlake family.
GREAT Custo.er Service
Only thing I would suggest is better car detailing after a service. I paid $1300 for repairs. The wash and detailing very subpar.
Kimberly, Thank you for your feedback. We really appreciate it as it allows us to continue to improve our processes. We're glad you otherwise enjoyed your experience with the team at Hendrick BMW Northlake and thank you for doing business with us!
Happy Hendrick Customer
As always Hendrick came through with excellent service! I didn't think I would be at the dealership very long but it turned out that I needed a new battery. Everything fell into place perfectly even though I had not reserved a loaner. Although there was a rush to get things settled within a short period of time not only did they provide a loaner car for the afternoon but my vehicle had been washed when I returned to the dealership for pickup! They never disappoint!
Vicki, We appreciate your loyalty and we're glad you were happy with your service! We strive to under promise and over deliver, so we're thrilled with your wonderful feedback. Thank you, Vicki, for being part of the Hendrick BMW Northlake family and we hope to see you here as our guest again soon!
Jeff Day best customer service experience!
Jeff Day has been working with me off and on since 2015 and always goes above and beyond to give me the best customer service experience possible, thanks Jeff!
Jeff and Makayla, Thank you for your loyalty to both Hendrick BMW Northlake and to your Service Advisor, Jeff Day! We're so glad you connected with Jeff such a long time ago and have enjoyed working with him so much. We really appreciate the accolades and thank you for your continued business.
Surprisingly great service
I was reluctant to take my BMW to the dealership for out-of-warranty work, fearing the cost. Their prices equal or beat other mechanic?s estimates. And the service is top notch. Very pleased with my service advisor Eric Oram at Northlake BMW.
Timothy, Thank you for stepping outside your comfort zone to take the chance on working with us and we are so glad you decided to trust us with your business. We're glad to hear that Service Advisor, Eric Oram, was a good match for you as Eric is a true professional who strives to provide a premium experience for his customers. We really appreciate the accolades, Timothy, and we welcome you to the Hendrick BMW Northlake family!