Hendrick BMW Northlake

I’ve brought my vehicle to this location twice and have had the pleasure of working with Ty Cowan on both occasions. She is very personable, attentive and makes sure that all my needs are met. Waiting area is quiet and clean. Staff is always pleasant. A+ rating!

Michael , our salesperson was so great and helpful. Carl helped immensely as well. Jason, the sales manager worked with us on the car too. Such a great experience with Hendrick BMW Northlake, can't say how much me and my daughter appreciate these guys. It's even better because we bought a used vehicle for her and it was in incredible shape. So happy with the purchase and the help these guys gave to me and my daughter. I highly recommend them.

Service and Service Advisor JR are wonderful to work with. Above and Beyond experience shows through in his work!

I purchased an X3 in Jan for my wife and a 330i in Feb for myself. The sales experience was tremendous- knowledgeable, straightforward and fair. A special thanks and kudos to my salesman. Ligon Washington. The service department is also outstanding. My service manager, Jeff Day, is the best. He has helped me with a couple of minor recalls, has explained some vehicle operational questions that I was not familiar with and has sourced some repairs on minor damage to interior trim that I caused. This has been my first experience with Hendrick and definitely will not be my last.

I’ve been working with Amanda Bradshaw at Hendrick BMW Northlake for almost four years, and she continues to deliver outstanding service every time. I just picked up my car from service yesterday, and as always, everything was handled flawlessly. Amanda is professional, communicative, and truly goes above and beyond to ensure a smooth experience. She keeps me informed every step of the way and takes the stress out of car maintenance. It’s rare to find someone so consistent, knowledgeable, and genuinely caring. If you’re looking for a service advisor you can trust, Amanda is the one to see!

JR in my experience at dealerships is unparalleled. My concerns were his concerns and my needs were his needs. He found solutions and ways to keep my car in top shape. His above and beyond demeanor shows through in his work! You have an excellent Service Advisor in JR! Please let him know I said so!

My service advisor was Ty Cowen and she went out of her way to help me when I brought in my 2022 BMW X5. Would definitely recommend her. Very friendly and kind.

Shoutout to Northlake BMW and my service rep Ty Cowan. Had a great experience with their customer service team today. From start to finish, everyone was professional, attentive, and made the entire process smooth and stress-free. It’s rare to find a team that truly goes the extra mile, thank you for making it easy! Stop by and check them out. They never disappoint..

I purchased my BMW from Hendrick and the Experience was wonderful, and the customer service has always been superb !!!

We are second time BMW buyers from Hendrick BMW Northlake. This is the first time my wife has ever purchased the same car for her next vehicle. Part of that is she absolutely loves the BMW X5, the other part is we receive incredible service from Carl Busby the salesman and Jordan the finance rep. These two guys are excellent at what they do and make the process simple and personable.