Reviews
My salesman was very patient with me and worked really...
My salesman was very patient with me and worked really hard to get what I asked for. I would recommend him to others for their next vehicle purchase
- Customer service 4.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Great experience, I would recommend friends and family...
Great experience, I would recommend friends and family for sure!The inviting atmosphere and friendly welcome was great.Mr Rene and Mr Blake are amazing at what they do!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
The purchase was a smooth and fast transaction. Gerardo...
The purchase was a smooth and fast transaction. Gerardo Piedra was our salesman and he did a great job. It was a pleasure doing business with them.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
BEWARE OF PAYING FOR THINGS YOU DID NOT REQUESTED
Be ready to pay for things you did not authorized or wanted, they charged 499.00 for window tinted i did not order, requested or wanted, i asked them to remove the charge and they said they could not, they charged me 1299.00 for aftermarket products that i did not requested or wanted, they charged me 800.00 for theft protection i did not wanted, I asked them to remove it and would not remove. The worst part is that they dont tell you about those charges untill after you apply for credit, and after they tell you about the charges and you ask to remove them they just told me that those charges come with the car. Its so sad that for a couple thousand dollars they loose a customer and some more that you could have recommended.
- Customer service —
- Buying process 1.0
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did make a purchase
Hello Jacob MG, Thank you for your feedback. We strive to provide every customer that visits us with a 5-star experience, and we are sorry to see that we did not meet your expectations when you visited our location. Our team is reviewing your experience to look for opportunities to make things right and improve for next time. In the meantime, please feel free to reach out to us directly using the contact information below. Thank you. General Manager Martin Carcano mcarcano@bigstarhonda.com
Be ready to pay for things you did not authorized or...
Be ready to pay for things you did not authorized or wanted, they charged 499.00 for window tinted i did not order, requested or wanted, i asked them to remove the charge and they said they could not, they charged me 1299.00 for aftermarket products that i did not requested or wanted, they charged me 800.00 for theft protection i did not wanted, I asked them to remove it and would not remove. The worst part is that they dont tell you about those charges untill after you apply for credit, and after they tell you about the charges and you ask to remove them they just told me that those charges come with the car. Its so sad that for a couple thousand dollars they loose a customer and some more that you could have recommended.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
Hello Jacob MG, Thank you for your feedback. We strive to provide every customer that visits us with a 5-star experience, and we are sorry to see that we did not meet your expectations when you visited our location. Our team is reviewing your experience to look for opportunities to make things right and improve for next time. In the meantime, please feel free to reach out to us directly using the contact information below. Thank you. General Manager Martin Carcano mcarcano@bigstarhonda.com
bought a Honda Pilot SE and Mr. MJ was very professional...
bought a Honda Pilot SE and Mr. MJ was very professional and treated us family. I will recommend him to my family and friends. 5 ⭐️
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Never do business with this dealer" -...
Never do business with this dealer" - Unsatisfied_Customer Saturday, I made appointment for Honda -CRV touring 2017. Before coming, I called to make sure it is still there. Sales (known name Andy Garcia confirmed that it is in stock and ready to see, send me car fax report then we drove for one hour to dealer.. Sales who was on phone did show up and said she is busy hand over to another sales guy Naroon khan ? He act like lay me check and back in 5 min and informed that car was sold on today morning just 15 min before-SATURDAY !! Andy’s Manager cam up and say I am sorry.. no customer respect or value , I will never take a look to this dealer website. Not recommended Trap you in by showings lower price and actually you go to see , cheated and said , just few minutes before sold out, but we have another, try to sale higher price. Be ware of fancy talking of Sales person ANDY GarCia and his Manager who try to cover it up particularly
- Customer service 1.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
Hi Jay Patel, Thank you for your review. We are sorry to hear that you had a frustrating experience, and we appreciate that you brought this to our attention. Our team is reviewing the circumstances regarding your review. If you’d like to share more about this experience or reach our team directly, please reach out using the contact information listed below. Thank you! General Manager Martin Carcano mcarcano@bigstarhonda.com
Great customer service and the prices are reasonable.I...
Great customer service and the prices are reasonable.I saw a car online call them to ask that price will be negotiable and they say yes and they did so I was really happy.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
A Scam
Do not give this place any of your business. A big scam in every way.. I had to replace my fuel injectors on a 2018 Honda Ridgeline with 38,000 miles. They wouldn't do anything to help and said I would need to contact Honda America afterwards. After three calls Nadine at Honda America also said they couldn't do anything.. I will do all I can to ensure that all contacts personal and through social networking (FB, etc.) never use this place.- unless assistance is provided.
- Customer service 1.0
- Buying process 3.0
- Quality of repair 1.0
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
- Did make a purchase
Hello, Thank you for your feedback. We strive to provide every customer that visits us with a 5-star experience, and we are sorry to see that we did not meet your expectations when you visited our location. Our team is reviewing your experience to look for opportunities to make things right and improve for next time. In the meantime, please feel free to reach out to us directly using the contact information below. Thank you. General Manager Martin Carcano mcarcano@bigstarhonda.com
Do not use this dealership for any reason. My service...
Do not use this dealership for any reason. My service was just a scam to ensure they get money from me. I bought my Honda Ridgeline there 3 almost 3 years ago.. My Ridgeline was at 38,000 miles when my check engine light ( fuel injector issue) came on.. If you look online Honda Ridgelines have a fuel injector problem and Honda refuses to acknowledge this... I took the vehicle into the service dept for regular maintenance and to have them see what the issue was. They indicated the fuel injectors needed to be replaced.. I asked about the mileage and warranty and if they would do anything to cover it. They said to contact Honda America afterwards. I paid for the fuel injectors and asked again before I paid if they would do anything The agent gave me the number of Honda America and said the dealership couldn't do anything. It took 3 calls to finally get a response and Nadine at Honda America only said they couldn't do anything and that if I had contacted them prior to ok"ing the work they might have been able to do something...Honda America was even worse than the dealer... no more Hondas or Honda service for me and I will inform all I know and thru social networking as well unless something is done..
- Customer service 1.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair