Big Star Honda

4.4
(184 reviews)
Sales hours: 9:00am to 9:00pm
Service hours: 7:00am to 6:00pm
View all hours
Sales Service
Monday 9:00am–9:00pm 7:00am–6:00pm
Tuesday 9:00am–9:00pm 7:00am–6:00pm
Wednesday 9:00am–9:00pm 7:00am–6:00pm
Thursday 9:00am–9:00pm 7:00am–6:00pm
Friday 9:00am–9:00pm 7:00am–6:00pm
Saturday 9:00am–9:00pm 8:00am–5:00pm
Sunday Closed Closed
(713) 948-1901 (713) 948-1901

Inventory

See all 32 vehicles from this dealership.

About our dealership

This seller has been on Cars.com since June 2009.
Big Star Honda in Houston TX also serving Pasadena TX and Pearland TX is proud to be an automotive leader in our area. Since opening our doors Big Star Honda has kept a firm commitment to our customers. We offer a wide selection of vehicles and hope to make the car buying process as quick and hassle free as possible.
Big Star Honda... You drive. We listen.

Service center

Phone number (713) 948-1901

Service hours

Monday
7:00am–6:00pm
Tuesday
7:00am–6:00pm
Wednesday
7:00am–6:00pm
Thursday
7:00am–6:00pm
Friday
7:00am–6:00pm
Saturday
8:00am–5:00pm
Sunday
Closed

Reviews

4.4
(184 reviews)

A dealership’s rating is calculated by averaging its lifetime reviews.

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1.0

SCAM ARTISTS

If I could rate this place 0 stars I would. Aside from trying to illegally add "dealership prep fees" totaling $1700 to my car cost, the staff is completely unprofessional and just looking to squeeze as many bucks out of you as possible. I drove from Louisiana to Houston(3hrs) to get my vehicle after confirming with a rep AND the manager that I'd be able to. 10 minutes prior to my arrival, they called and claimed they'd sold my car. Of course this is because I wasn't going to pay the fees and they wanted to sell it to some other sucker who'd be willing. I had a friend call and ask to see the car and they told her it was still available. I literally had to go UNDERCOVER as her personal mechanic to confirm the car was still there. When I arrived, another rep told me an auctioneer was trying to buy the car and I'd have to offer a better price if my friend wanted it. I told him to let me see the car first and of course, he does. I then call the manager and tell him I know his rep lied. At which point, the manager tries to convince me he told everyone he sold the car so that I'd be able to come get it. The car the other dealer just tried to sell me at a higher price. After a test drive with yet ANOTHER sales rep, we finally get the paperwork started. At this point it's 2:30pm and I've given them all my documentation. In a last-effort attempt to get me to back out, the dealership reps hold my paperwork for 3.5 hours. Take in mind the place isn't nearly busy enough for this kind of delay. By the time they start my paperwork, it's 6:00 and the banks are closed. Being that I can't get a cashiers check at this point and the dealership only accepts $3000 per cash/debit card transaction, the salesman tries to haggle me into a worse deal or different car. One even goes so far as to offer to book me a trashy hotel across the street for the night so I could finish the transaction the next day. Of course, I decline both and request to speak with the management above all of them. She works it out but not until 8:00pm. I waited to leave that godforsaken place for 6 hours. So why would my car’s interior be dirty and the tires low??? I would NEVER recommend ANYONE to buy a car here. In fact, I'm almost tempted to report the whole operation to the police.

1.0

BEWARE OF PAYING FOR THINGS YOU DID NOT REQUESTED

Be ready to pay for things you did not authorized or wanted, they charged 499.00 for window tinted i did not order, requested or wanted, i asked them to remove the charge and they said they could not, they charged me 1299.00 for aftermarket products that i did not requested or wanted, they charged me 800.00 for theft protection i did not wanted, I asked them to remove it and would not remove. The worst part is that they dont tell you about those charges untill after you apply for credit, and after they tell you about the charges and you ask to remove them they just told me that those charges come with the car. Its so sad that for a couple thousand dollars they loose a customer and some more that you could have recommended.

Dealer response

Hello Jacob MG, Thank you for your feedback. We strive to provide every customer that visits us with a 5-star experience, and we are sorry to see that we did not meet your expectations when you visited our location. Our team is reviewing your experience to look for opportunities to make things right and improve for next time. In the meantime, please feel free to reach out to us directly using the contact information below. Thank you. General Manager Martin Carcano mcarcano@bigstarhonda.com

1.5

A Scam

Do not give this place any of your business. A big scam in every way.. I had to replace my fuel injectors on a 2018 Honda Ridgeline with 38,000 miles. They wouldn't do anything to help and said I would need to contact Honda America afterwards. After three calls Nadine at Honda America also said they couldn't do anything.. I will do all I can to ensure that all contacts personal and through social networking (FB, etc.) never use this place.- unless assistance is provided.

Dealer response

Hello, Thank you for your feedback. We strive to provide every customer that visits us with a 5-star experience, and we are sorry to see that we did not meet your expectations when you visited our location. Our team is reviewing your experience to look for opportunities to make things right and improve for next time. In the meantime, please feel free to reach out to us directly using the contact information below. Thank you. General Manager Martin Carcano mcarcano@bigstarhonda.com

5.0

Good deal

Juan helped me out with purchasing my vehicle. Very friendly and helpful. I recommend him if your looking for a quick purchase and a reliable vehicle

1.0

BIG STAR HONDA WILL RIP YOU OFF>>

THIS PLACE IS SHADY , THEY DON'T DO THE WORK THEY SAY THEY ARE DOING, AND WHEN CONFRONTED THE SERVICE DIRECTOR ROBERT QUINTERO LOOKED LIKE A DEER IN THE HEADLIGHTS> HE ACTUALLY HAD THE AUDACITY TO SAY HE DIDN"T KNOW WHAT HIS SERVICE GUYS DO>SO WHY DO THEY PAY YOU TO BE A SUPERVISOR??? i brought my pilot here for a 75k service because its close to my office. i explained to the service writer JOHN GIRALDO what i needed, right then and there i should have know better, but the 75k service was just an oil change $54.95 and tire rotation $24.95 (this doesn't include balancing). i give him my keys. he said it would not take more than an hour, so i waited. (1:15 turnaround). JOHN comes and gets me, i pay for the service and before I head out, he says make sure to comment excellent on his survey and takes out this stamp and stamps I Strive for EXCELLENT JOHN GIRALDO on my receipt.(WHAT A JOKE) As i'm leaving i turn on to the service road and i start thumbing through the display screen to clear it all out . thats when i notice the tire pressure screen wasn't different then when i left it. so i turn around head back and let JOHN GIRALDO know that I paid for a rotation but they didn't perform the task. I asked to speak to a manger/supervisor, confronted him regarding and the rest is history... this is a dishonest auto mechanic shop/service center. BUT WHAT DO YOU EXPECT WHEN THE GENERAL MANAGER MARTIN CARCANO DOESNT HAVE THE xxxxx TO CALL YOU BACK TO DISCUSS>>>>>

Dealer response

Hello, Thank you for your feedback. We strive to provide every customer that visits us with a 5-star experience, and we are sorry to see that we did not meet your expectations when you visited our location. Our team is reviewing your experience to look for opportunities to make things right and improve for next time. In the meantime, please feel free to reach out to us directly using the contact information below. Thank you. General Manager Martin Carcano mcarcano@bigstarhonda.com

5.0

New car purchase

We worked with Daniel at Big Star Honda and he was extremely helpful and worked with us to find the best car for me and the best deal possible. I am very happy with my purchase and my experience there.

5.0

2020 HondaPilot

Special Thanks to Freddy De La Rosa the wonderful sales consultant who helped us. I would definitely come back if I need another vehicle, and I would recommend it to friends.

5.0

My Visir at Big Star Honda

Very easy to access them at Big Star Honda. Mike Nguyen assisted me and the buying made happen. I got the car I love and affordable payment plan.

4.3

Good Experience

Daniel did a great job helping us find two vehicles, one new and one used. Mario also was very helpful. Both seemed honest and straightforward. I will recommend each to my family!!

1.0

Unethical and outright liars

Went to buy a used vehicle... Lied about repairs that were needed and done. Sold us a car with rust damage (didn't disclose this to us) and refused to repair it. Disgusting cheats. Would not recommend this dealership to anyone.

Dealer response

Hi Stacie - Thanks for sharing your experience with us. We always want to be transparent in everything we do - especially when it comes to selling you a car. We do not want to come off as liars or cheats. If there is any confusion I can clear up please let me know. I would be happy to chat and see what I can do to make your experience better with us. You can reach me at mcarcano@bigstarhonda.com. Thank you!

Read all 184 reviews