Big Star Honda

Great communication and the service advisor was so sweet and helped me with all my issues

I had a very troubling experience with Big Star Honda regarding a 2021 Lexus ES 350 I purchased in June 2024. Within about two weeks of purchase, the vehicle broke down on the highway, which put me in a very dangerous situation. After that, the vehicle spent about four months in connection with repair efforts, yet I was not given what I considered a fair resolution. I made it clear that I did not want to take the vehicle back in that condition, and I also disputed the financing terms after realizing the loan structure was not what I believed I had agreed to. I paid $5,000 cash and also gave up my 2016 Nissan Altima as part of the deal. On top of that, I spent over $3,500 shortly after getting the Lexus, before later coming to believe there were serious prior damage concerns, including frame-related issues, after Lexus declined to handle the repair under the extended warranty following the breakdown. I also contend that personal belongings worth more than $6,000 were left in the vehicle and have not been returned to me. To make matters worse, a repossession-related entry for more than $8,000 was later placed on my credit, which I believe has seriously harmed my financial standing. In my opinion, this transaction was handled unfairly and in a way I believe was misleading, and I am pursuing all remedies available to me, including legal action. I strongly encourage anyone considering doing business here to review all paperwork carefully, independently verify the vehicle’s history, and fully understand the financing terms before signing anything.

Very pleased with their service and respect. Annytime anything is needed doesn’t take long at all.

This is for the service/parts department. Staff is not helpful at all. Especially the white guy with beard and glasses. He avoids helping people out. Only John was helpful. You literally have to tell them “is anyone going to help me out?” They are always busy, look annoyed, and miserable. They don’t even call you if you’re next in line, you basically have to help yourself out.”

I like that they have muffins in the waiting room. The waiting room is comfortable

El sr. Gerson hizo un buen trabajo, rápido, honesto y comunicativo. Solo pediría que tomarán menos tiempo en hacer los servicios de cambio de aceite y demás.

I found service to be accurate, timely, and organized. They identified the issue, completed work in good time, and organized my commute home and back.

The service was great as usual, time was good, very nice waiting area Professional and friendly.

I had an appointment and was delayed by three hours. For the next one, don't tell me to make an appointment.

Communication was amazing his communication was amazing. He kept me up-to-date on everything that I needed. and also any recommendations he had.