Big Star Honda

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3.6
(586 reviews)
Visit Big Star Honda
Sales hours: 9:00am to 9:00pm
Service hours: 8:00am to 5:00pm
View all hours
Service Sales
Monday 7:00am–6:00pm 9:00am–9:00pm
Tuesday 7:00am–6:00pm 9:00am–9:00pm
Wednesday 7:00am–6:00pm 9:00am–9:00pm
Thursday 7:00am–6:00pm 9:00am–9:00pm
Friday 7:00am–6:00pm 9:00am–9:00pm
Saturday 8:00am–5:00pm 9:00am–9:00pm
Sunday Closed Closed
New (888) 363-1674 (888) 363-1674
Used (888) 354-5006 (888) 354-5006
Service (888) 355-1451 (888) 355-1451

Inventory

See all 149 vehicles from this dealership.

About our dealership

This seller has been on Cars.com since February 2022.
Big Star Honda in Houston TX also serving Pasadena TX and Pearland TX is proud to be an automotive leader in our area. Since opening our doors Big Star Honda has kept a firm commitment to our customers. We offer a wide selection of vehicles and hope to make the car buying process as quick and hassle free as possible.
Big Star Honda... You drive. We listen.

Service center

Phone number (888) 355-1451

Service hours

Monday
7:00am–6:00pm
Tuesday
7:00am–6:00pm
Wednesday
7:00am–6:00pm
Thursday
7:00am–6:00pm
Friday
7:00am–6:00pm
Saturday
8:00am–5:00pm
Sunday
Closed

Reviews

3.6
(586 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews.

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5.0

This dealer ship really good service and so friendly.

This dealer ship really good service and so friendly. Good experience with Michale and Denny

Dealer response

Thank you for sharing your experience! We value your feedback and your business. We hope to see you again in our store in the future! Thank you.

1.0

The price online was less than the price I was offered

The price online was less than the price I was offered when I went in person. The ask was for 10,000 above MSRP. The salesman promised a free programmed remote control and then I was asked to pay for it. This is my first time buying a Honda and think is my last time buying a Honda.

Dealer response

Hello, Thank you for the review. We always want our customers to be 100% happy with their time spent in our service department, and we are sorry to hear that we were not able to provide you with a 5-star experience. We are currently reviewing the circumstances regarding your review. If you’d like to share more about this experience, please reach out to our team directly using the contact information below. Thanks. Derek Cooper, General Manager dcooper@kengarff.com

1.0

Very bad customer treatment & Bad services.

Very bad customer treatment & Bad services. I was a customer since last 3+ years. Last oil change at this place damaged my car oil pan and this was found when I did the next change at a different place. Took the car today to ask for help to verify the problem ; Instead of showing any assistance to verify the problem, they were quick to defend and trying to dismiss me from there . The desk staff was extremely rude and angry and approaching the manager , he behaved the same with and treated me very bad and completely unhelpful . At the end I figured, they were so afraid about their mistake done. This is not kind of customer experience I will expect from such a reputed CAR company. Please take my word, save your car and do not go to this to place for any service. For me this was the last time I will ever step into this horrible place with rude staff.

Dealer response

Hello Joly, Thank you for your review. We are sorry to hear that you had a frustrating experience, and we appreciate that you brought this to our attention. Our team is reviewing the circumstances regarding your review. If you’d like to share more about this experience or reach our team directly, please reach out using the contact information listed below. Thank you! Derek Cooper, General Manager dcooper@kengarff.com

5.0

Great service, everyone was very nice and helpful!

Great service, everyone was very nice and helpful! I was very happy with my purchase.

Dealer response

Thank you for sharing your experience! We value your feedback and your business. We hope to see you again in our store in the future! Thank you.

5.0

Professional, knowledgeable, kind, interested in customer

Professional, knowledgeable, kind, interested in customer service and customer satisfaction. I am extremely happy with Big Star Honda.

Consumer response

I would like to personally thank Mario Mendez, Nnamdi Ogamba, and Derek Cooper for the outstanding customer service each of you gave me. I am without a doubt a happy customer. Thanks Again Gale Breaux

5.0

Extra mile

Got a very good offer (end of the month promotion) MSRP plus TTL on a CR-V Hybrid. Got also a promotional APR of 2.9% for 48 months under Honda Financial. Jesus and Gadiel are knowledgeable about the car, smooth to negotiate with, and even went the extra mile to deliver the new car to my house. Honest and trustworthy dealers.

1.0

Terrible.

Terrible. Called trying to get final price. Said come in. So I made appt with Alberto. . Called to let know Ill be early.. His voicemail not working. Arrived and he was out. Understandably. Waited few days for a call back. Nothing.Called and tried speaking with another. Jake answered I explained situation. He gave me sales price and I asked fir total price. He hung up. Go elsewhere!

Dealer response

Hello, Thank you for taking the time to leave a review for our dealership. We are sorry that you had a frustrating experience with our dealership, and we appreciate that you brought this to our attention. Your feedback is important to us, and we’re reviewing it as a team. In the meantime, please feel free to reach out to our team directly at the contact information listed below. Thank you! Derek Cooper, General Manager dcooper@kengarff.com

1.0

Beware of Big Star Honda!

Beware of Big Star Honda! Classic bait and switch deceptive advertising practices here at this dealership. I do not recommend this dealership at all. My experience is evident that their deceptive practices are not an accidental isolated instance and one of many deceptive instances according to reviews. Big Star Honda’s deception wasted hours of my time. I called yesterday to finalize the purchase of a 2022 Civic (ads pictured) and discussed financing, and discount incentives. After having trouble getting back in touch with my first salesman, Jacob Sadler, I was passed to another sales lady. She said I would actually need to pay an additional $6,000 over MSRP to get the Civic even though the ad on Cars.com and their own site were consistent in $100 below MSRP “special offer” (see pictures). I was totally blown away with this change in terms. I then spoke to Manager Danny Tran who said the new price is not $6k but $5,000 over MSRP. I told him I felt their advertising and them changing my deal was deceptive and potentially illegal. Mr. Tran felt there was nothing wrong or misleading about increasing the price on my 2022 Civic deal and just business as usual. He went as far to say something along the lines of this is America and he can do and say what he wants. Stay away from these unethical people.

Dealer response

Hello Jerry, Thank you for your feedback. We strive to provide every customer that visits us with a 5-star experience, and we are sorry to see that we did not meet your expectations when you visited our location. Our team is reviewing your experience to look for opportunities to make things right and improve for next time. In the meantime, please feel free to reach out to us directly using the contact information below. Thank you. Derek Cooper, General Manager dcooper@kengarff.com

1.0

Big Star Honda Deceptive Advertising

Beware of Big Star Honda! Classic bait and switch deceptive advertising practices here at this dealership. I do not recommend this dealership at all. My experience is evident that their deceptive practices are not an accidental isolated instance and one of many deceptive instances according to reviews. Big Star Honda’s deception wasted hours of my time. I called yesterday to finalize the purchase of a 2022 Civic (ads pictured) and discussed financing, and discount incentives. After having trouble getting back in touch with my first salesman, Jacob Sadler, I was passed to another sales lady. She said I would actually need to pay an additional $6,000 over MSRP to get the Civic even though the ad on Cars.com and their own site were consistent in $100 below MSRP “special offer” (see pictures). I was totally blown away with this change in terms. I then spoke to Manager Danny Tran who said the new price is not $6k but $5,000 over MSRP. I told him I felt their advertising and them changing my deal was deceptive and potentially illegal. Mr. Tran felt there was nothing wrong or misleading about increasing the price on my 2022 Civic deal and just business as usual. He went as far to say something along the lines of this is America and he can do and say what he wants. Stay away from these unethical people.

Dealer response

Hello Jerry, Thank you for your feedback. We strive to provide every customer that visits us with a 5-star experience, and we are sorry to see that we did not meet your expectations when you visited our location. Our team is reviewing your experience to look for opportunities to make things right and improve for next time. In the meantime, please feel free to reach out to us directly using the contact information below. Thank you. Derek Cooper, General Manager dcooper@kengarff.com

5.0

My salesperson, Cinthia, was awesome.

My salesperson, Cinthia, was awesome. The whole process was stress free. I would highly recommend them.

Dealer response

Thank you for the review! We are so glad to hear you had such a great experience with our store. It was a pleasure serving you. Thanks again!

See all 586 reviews