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Very professional, caring and honest business people. The process was very easy and I never had this much ease with a car buying process. He goes above... and beyond to make sure you get the car you need. I will come back again to this place if I need to buy another car.
Was very pleased with the dealership. Jim was very helpful and I feel very fair. I would definetly recommend this dealership to friends. Very good experience.
We had a wonderful buying experience with Jimal and Simo. Lovettsville Auto is a small, family owned dealership, which puts you at ease from the get go.... The owners are very friendly and inviting. You actually forget that you are possibly about to make a major purchase. We didn't feel like we needed to be on our guard at all, which was refreshing after dealing with a slew of pushy salesmen (by this time our car search was about 2 months old). We found a vehicle we were interested in and I decided to make the 90 minute trek to tiny Lovettsville, leaving my wife and toddler at home. The car turned out to be exactly what we were looking for. I asked the owners if they might hang onto long enough for my wife to come down, but instead they allowed me to actually take the vehicle back to my home! I not only had the opportunity to let the wife check it out, but our trusted mechanic as well. Upon learning that the vehicle needed some minor maintenance, the owners lowered their price to compensate us (on a vehicle which was already priced below market value). We also traded a vehicle in. The owners matched the best offer we had on it, which is saying a lot because as I mentioned, this is a small lot with a limited inventory. They don't have the luxury of letting a vehicle sit on the lot forever, waiting for the most profitable deal to come along unlike a Carmax or Darcars. It seems that they matched our best offer simply because they were trying to save us the hassle of driving the old car back to MD. I even tried to talk the owner out of it. I was willing to take the old gal back to MD if I had to. He wouldn't hear of it. Once we got the new car back home, we learned we were one document short in terms of the registering process (which was our fault). The owner was kind enough to meet us halfway, saving us about 90 minutes roundtrip. They also mailed us the license plates on the old car back to us because we didn't realize we had to turn them back into the state. You would be hard-pressed to find another car dealer who would go out of their way so much to help a customer. Bottom line: great people, competitive prices, limited, but quality inventory, out of the way, but worth the trip for the right car. We would certainly go back. Hint: make sure you check with your dmv if you purchase out of state. Make sure you have all of the necessary documents!
Thank you for give us excellent review. I hope see you for the next time you and your family & friend need it a car. Jamal Bassam
Excellent honest salesperson. Ran the Carfax with me and we both read it together. Jim was very patient and there was no pressure. He stressed serval... times and stated, "You need to be happy with car, if not I will not pressure you into purchasing the vehicle." Easiest and most gentle salesperson, I have encountered purchasing a car! I feel you can trust Jim.
Jim is a very honest man, and the best car dealer I have ever bought from. He gave me an amazing deal, and was so kind and helpful. Jim is definitely a... "Costumer-First" type of sales man. I have been so lucky to meet him, and to be able to buy from him. The next time I buy a car, this will be the first place I will come to, 10/10.
VERY PROFESSIONAL SERVICE, VERY KNOWLEDGEABLE, AND EXPERIENCED. GREAT TO WORK WITH! WE WILL DEFINITELY BE BACK! THANK YOU FOR ALL OF YOUR HELP AGAIN SAID!
Very respectful, willing to help out the deal. Jim honestly looks out for his customers to putting you in the right car for you. had some questions and... concerns and was able to inform me and help.
Awesome working with Jim. Would recommend Lovettesville auto in a second. Trustworthy...reputable. Looking for something that was older but reliable,... Jim came through and really helped out.
Mr. Jamal was very friendly and honest. He went out of his way to help me in the buying process, the best car buying experience of my life
I came shopping for my son's first vehicle and Jim was very kind, and took the time to allow us to test drive as many vehicles as we wanted. The vehicle... we were interested was a vehicle that someone else had expressed an interest in. He allowed me to have up to 7 days to pick up the vehicle after we provided a deposit. He also made a repair to the vehicle and at the time of pick up this repair was made and he showed me the broken part, and the repair to the new part. This experience was very good.