THIS BUYING PROCESS WAS EASY DEALER WAS VERY PLEASENT AND HONEST WITH SALE I WOULD RETURN IF I SEE ANOTHER CAR I AM INTERESTED IN
I NEEDED A CAR AND THIS DEALERSHIP HELPED ME FIND THE RIGHT ONE FOR ME AND THEY HAVE GREAT PRICES UNLIKE OTHERS. IM SO HAPPY WITH MY NEW CAR.
We had a wonderful buying experience with Jimal and Simo. Lovettsville Auto is a small, family owned dealership, which puts you at ease from the get go.... The owners are very friendly and inviting. You actually forget that you are possibly about to make a major purchase. We didn't feel like we needed to be on our guard at all, which was refreshing after dealing with a slew of pushy salesmen (by this time our car search was about 2 months old). We found a vehicle we were interested in and I decided to make the 90 minute trek to tiny Lovettsville, leaving my wife and toddler at home. The car turned out to be exactly what we were looking for. I asked the owners if they might hang onto long enough for my wife to come down, but instead they allowed me to actually take the vehicle back to my home! I not only had the opportunity to let the wife check it out, but our trusted mechanic as well. Upon learning that the vehicle needed some minor maintenance, the owners lowered their price to compensate us (on a vehicle which was already priced below market value). We also traded a vehicle in. The owners matched the best offer we had on it, which is saying a lot because as I mentioned, this is a small lot with a limited inventory. They don't have the luxury of letting a vehicle sit on the lot forever, waiting for the most profitable deal to come along unlike a Carmax or Darcars. It seems that they matched our best offer simply because they were trying to save us the hassle of driving the old car back to MD. I even tried to talk the owner out of it. I was willing to take the old gal back to MD if I had to. He wouldn't hear of it. Once we got the new car back home, we learned we were one document short in terms of the registering process (which was our fault). The owner was kind enough to meet us halfway, saving us about 90 minutes roundtrip. They also mailed us the license plates on the old car back to us because we didn't realize we had to turn them back into the state. You would be hard-pressed to find another car dealer who would go out of their way so much to help a customer. Bottom line: great people, competitive prices, limited, but quality inventory, out of the way, but worth the trip for the right car. We would certainly go back. Hint: make sure you check with your dmv if you purchase out of state. Make sure you have all of the necessary documents!
Thank you for give us excellent review. I hope see you for the next time you and your family & friend need it a car. Jamal Bassam
Owner was Knowledgeable, kind , and very helpful... We purchased a great car with no mechanical issue for under market valve.... Truthful, honest and very... helpful... Would highly recommend this place to people in the future….. THANK YOU!!!!!!!!!!
Jim goes above and beyond to make sure that his customers are valued and that everything is fully explained. He values his customers and it is a pleasure... to do business with.
Jim was great. He followed up and answered question. He sent photos and was prompt. He made this a very easy process. I will be back for any future car... needs.
Very professional, caring and honest business people. The process was very easy and I never had this much ease with a car buying process. He goes above... and beyond to make sure you get the car you need. I will come back again to this place if I need to buy another car.
Was very pleased with the dealership. Jim was very helpful and I feel very fair. I would definetly recommend this dealership to friends. Very good experience.
Excellent honest salesperson. Ran the Carfax with me and we both read it together. Jim was very patient and there was no pressure. He stressed serval... times and stated, "You need to be happy with car, if not I will not pressure you into purchasing the vehicle." Easiest and most gentle salesperson, I have encountered purchasing a car! I feel you can trust Jim.
Jim is a very honest man, and the best car dealer I have ever bought from. He gave me an amazing deal, and was so kind and helpful. Jim is definitely a... "Costumer-First" type of sales man. I have been so lucky to meet him, and to be able to buy from him. The next time I buy a car, this will be the first place I will come to, 10/10.