Fred Haas Toyota World

My wife was recommended to go to “J***y, good, nice and honest salesman.” He was great from the beginning. She has such good faith to put down the deposit with repeated assurances from him that we will not pay anything more than MSRP, plus TT&L. Mistake #1, we didn’t get that in writing. I, too, unfortunately fell into the same wagon, thinking “what could go wrong? We’re paying full price for the car!” Mistake #2, trusting a car salesman or a finance guy. We had good communication with J***y who sent us a copy of the options which came with the car and the price for the car. We trusted him and moved forward with the purchase. A few days after receiving out car, we accidently discovered the window sticker in our glove compartment which we failed to exam. It shows $1590 less than what we paid. That means the dealer charged us $1590 more than the MSPR. Where does this money go? We quickly look into the USB drive which the M****n, our financial person at dealer provided for us. Within the USB are supposedly contains all the signed documents and paper work for the car. Well, it was empty. Now we’re really curious and have no idea the extra $1590 go. A phone call later, we realized there is another document hidden in the compartment box, $695 for the scratch protection package and $895 for window tint. We are unaware of the two charges which we did not requested nor they listed on the sale quote and purchase items J***y provided us. The car came with the rear privacy glasses. So it seems the only tint completed were the fronts. Further, the sticker price tag indicated that we already paid for the vehicle protection package for $399. Still not sure what is the “scratch protection package” is. What a scam! Thinking back on our meeting with the M****n, I was curious on one piece of paper which was the MSPR and questioned him where the price was lower than our sale buyer order, he said “don’t look at that, this is your purchase price,” pointing at the sale order. All makes sense now. We got scammed.

First off Hector Gutierrez I want to say thank you for always calling me when ever new trucks came into the lot. I appreciate the fact that you made sure that I got to see what trucks you had available before letting someone else get to it before me (haha). Fred Haas Toyota is the place to go!

Excellent in all , I have 10 years in Houston always trust in her , good job

I didn’t expect to buy a car we thought we would reserve one for future delivery. I guess we got lucky when someone backed out and we did purchase that one rather than wait for a shipment. hector was a great help on pressure . Thanks

They listen to what you ask for and are also honest with you about alot.

Always very attentive! Great staff! Will be a Fred Haas member for life. Treat you like family!

I am writing this review with a very dissatisfied experience due to unethical and irresponsible commitment by sales team of Fred Haas Toyota World, Spring Houston. These guys are making all wrong commitments just to meet there month end targets. I gave my deposit to these guys well in advance for Toyota Sienna, after that they said it will not be available in near future and offered if i was ok for Highlander. Without looking at the car and without having any limitations to the options and colors i agreed to take this. I told them about all my documentation work and cross checked multiple times that if you can close this only lets move ahead otherwise we can call it off right now without wasting time. They are confident and went ahead as they wanted to meet there targets. After few days they called me said please come down everything is ready, i check 3 times that if things are ready as we agreed only then i will come otherwise i dont want to waste my trip, but the sales person (Mr. Carter) was extremely confident saying yes please come over and we will manage. I reach and they directed me to finance department who without giving me details about my finance straight jumped to different value added options i can get. After insisting on that what the APR they are offering me they shared the details and to my surprise it was 3 times what we had agreed for and they thought i will sign and close on things without checking this. I clearly understood the intentions that they thought lets calls the customer here as we have month end to meet and he will agree and whatever terms we offer. I was annoying and i felt cheated as i wasted half working day of mine and took leave for half day and wasted $100 on the uber to reach there (when before starting i asked them 4 times that are the things agreed as we discussed). The most frustrating part was the sales director (Mr Billy) who just rushed in and said we are sorry we cannot go back in time and undo what we communicated to you, do you want to close the deal or not we have 5 customers waiting. Is this the way they treat there customers. I checked on other models and this guys Billy has absolutely no idea about the differences. I really feel cheated that because of their over commitments and unethical practice to meet the month end target they wasted half of my working day and $100 for my to and fro trip. I hope the management will look into this and give me a resolution on this.

Made our new car buying experience for our son super easy and got us just what we wanted. Definitely would recommend and will be buying from him in the future. He went above and beyond for us. Very grateful.

I have a great experience with this Dealership and will recommend to my friends and family

The short version: 10/10, would recommend. Mike was awesome. He was straightforward, honest, and quick to get to the point. No headaches, no sales pressure, no beating around the bush. Plus he kind of looks like iron man, and buying a car from iron man just sounds like a cool story to tell your kids. The long version: My wife and I had been praying to find a good, used family vehicle within our price range. In this market, that's something that proved very hard to come by. Having been looking for months, we were just waiting for the used car market to move in our favor, so at the suggestion of my wife one night, I did a quick search to see if a RAV4 within our price range was available anywhere in the country. I had 4 results - one of those results was here in Texas, at Fred Haas Toyota World. Living in Dallas, it was the closest option, so I called the dealership. I spoke to Mike Hogan, who then texted me his business card and took some fresh pictures of the car for me, and voluntarily provided information about minor damages. I knew right away he wasn't the type to BS me, and after my experiences with local dealerships and a hellish nightmare at Autonation, I was impressed with Mike's professional yet friendly service and I felt like this was a good opportunity. My wife and I decided to make the drive down a couple days later, so I put a deposit on the car to hold it until then. I texted Mike our ETA when we left, and when we got to Fred Haas Toyota World, Mike had already detailed the car and was awaiting our arrival. He had us take it out for a test drive, and my wife and I decided we liked it, and the price was already so low. We told Mike we wanted the car, and we were able to get the paperwork signed and walk out the door keys in hand, all within an hour from arriving at the dealership. I can't praise this whole experience enough. If you know what you want, just tell Mike, and he will do all he can to get you out the door in a ride you will be truly content with. We bought this car last month and we are loving it. Our plates just came in last week. There's really no downside or 'cons' to our experience, and I'm confident you'll have an experience close to ours if you ask for Mike Hogan.