Reviews
Ken has always been a great salesman and very helpful
Ken has always been a great salesman and very helpful when we need anything. He is a great asset to the Jeff Hass Mazda sealership
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
I just got back from your dealership where I was told
I just got back from your dealership where I was told that the oil change and tire rotation I scheduled for today was made for yesterday. It took me 15 minutes to get ahold of a person so that there were no mistakes because of a computer error. I saw the company sent a confirmation email, but I didn't think to check it because I was very specific and I thought they were confirming my wishes. I have already had problems in the past, telling me that water on a headlight would not allow me to renew my license, (not true) and that such repairs were not covered by my bumper to bumper warranty(they wanted 1000 dollars to drain the water). I could tell the young man was used to complaints because he just stared into space when I complained. I have always gone to the dealer and now I can't. Shame on you!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
We've bought and serviced 7 cars at Jeff Haas Mazda since
We've bought and serviced 7 cars at Jeff Haas Mazda since 1997. We can't imagine going anywhere else for a new car or servicing.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Our favorite dealership
This is one of the best Associates you have working in...
This is one of the best Associates you have working in the service! I've been coming to Jeff Haas Mazda since I bought my 1st Mazda over 25 years ago! Alan was my Service Advisor than and has kept me coming back!! Thank you Alan for using the Golden Rule!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
repeat customer
We have purchased 3 cars from this dealership. Good experiences each time. No high pressure and good prices. Will definitely return for another car in the future.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you so much for your feedback as well as your loyalty. We appreciate building long-term customer relationships and we truly value your business. Best, Jeff Haas Mazda Team.
Charming and well spoken, but stingy and money-oriented
I had my car serviced by Allan a couple times and he is well spoken and friendly, but don't be fooled! He has recommended unnecessary services and expensive tires and is quite stingy about allowing coupons directly advertised on the Jeff Haas website. Reminds of the typical salesperson who is charming but deceiving :(.
- Customer service 2.0
- Buying process —
- Quality of repair 3.0
- Overall facilities —
- Overall experience 3.0
- Does not recommend this dealer
- Came in for service or repair
Employer
I been coming there to Allan Hempel since 2009 and I think the world of him because he really care about his customers.And is very helpful too.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hello and thank you for your kind words! Allan is a great asset and we appreciate him for giving you that comfort during your experience! We thank you again and we look forward to servicing you again in the future! Best, Todd Crabtree, GM, toddc@jeffhaasmazda.com
Excelent!
I've had several Mazda's from Jeff Haas Mazda and my service Technician of choice has always been Allan Hempel. I've found him to be honest and always looking out for my best interest!!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thanks for your outstanding review! I'm very happy to hear that Allan has always been of such help to you. We strive to provide excellent customer service, and we're glad that this was the case for you! Please let us know if there's anything else we can do for you. Best, Todd Crabtree, GM, toddc@jeffhaasmazda.com
Service
Allan Hempel has been servicing my car for 12 years. Very good about explaining the service my car needs..I have recommended Allan Hempel to others.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Came to the rescue!
My wife ran over a piece of rebar that totally blew her rear tire. Allan Hempel was right there for us, carving time in the service schedule on the next day for replacing the tire. Allan and Keith and the whole service team go way beyond the extra mile to keep all my Mazdas rolling on the road!
- Customer service —
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair