Jeff Haas Mazda

THIS STEALERSHIP IS A JOKE. MUST COMPLETE PRE-PURCHASE AGREEMENT BEFORE TEST DRIVE! GUESS WHAT? SINCE YOU DO NOT NEED MY MONEY, I GAVE IT TO SOMEONE ELSE WHO DESERVED MY BUSINESS! MAZDA IS NOT A LUXURY CAR BRAND. ITS A BUDGET ECONOMY BRAND LIKE HYUNDAI TOYOTA HONDA AND NISSAN, SO THE SAME CRAP xxxx SALES BUSINESS TACTICS TO MILK THE POORS!

I had a terrific experience buying a new/used car from Mohamad Rahal recently at Jeff Haas Mazda, 16711 Katy Freeway, Houston TX 77094. I had just been burned by two other dealerships that did not hold the car for me until I got to their dealerships to negotiate a purchase of the car I wanted to buy - the 1st dealership I called I said I would be there in +/- 3 hours and the 2nd dealership I called I said I will be there in +/- 20 minutes. When I arrived at both dealerships they both told me they have "bad news and good news". The bad news is they just sold the car I asked them to hold me and the good news is they can sell me another car - at both of these dealerships they were young inexperienced salesman. Mohomad is an experienced professional and has been in the car industry for decades and does business "the old fashioned way". Mohamed held the car for me I wanted to buy until I got all my financing in order to pay cash for the car. Mohamed clearly explained each line item on the "Vehicle Buyer's Order" and also the additional lifetime engine warranty I purchased. The finance department also made doing business efficient and simple. I recommend buying a vehicle from this dealership. Richard B 12.30.2024

Called before I went in to look at a used car. Dealership is big and bright but they have a $1595 reconditioning fee (or something like that) which is not mentioned till you see the paperwork. Basically, it is like going to the supermarket and being charged an extra fee for the packaging and air conditioning. Yes, its a cost but it normally is included in the price. Very misleading, and just a junk fee. Waste of time, because with the cost of used cars, thats still a big extra !

I had a great time in the dealership. All the staff are very friendly and helpful. Joseph did everything to help me get my CX5 as quick and as convenient as possible. Very happy.

The worst experience I have ever had absolutely horrible the lady yunghe doesn’t know anything about what she is doing or selling wasted two full weekends of my time just trying to get a remote start installed that she said will take an hour and a half two full weekends later and all her lies and never once did a management personal come or call to solve the situation long story short they installed the wrong remote start and messed up our car had to take it else we’re to get it fixed I would strongly recommend car shopping somewhere else don’t waste your time at Jeff haas Mazda in Katy

Was looking at purchasing a 2020ram, the listed price on the website was $34,700 as well as the listed price on cargurus. I contacted them 4/21/22. In discussion over the vehicle they said it was factory no modifications. I had to ask 4 times what was the final price for a cash buy, finally Jeff Galeas responded with the final price. The final price went up $2,200 and added a $1,700 "aftermarket" package. Why am I paying for aftermarket package when the dealer said it was completely factory no modifications? So I go back to the website and car gurus and they changed the price. It went from $34,700 to $37,000 while we were discussing the final sale price. This is illegal in Texas under false advertising laws. Also when dealing with these people it kept jumping between 3 employees. Jeff Galeas, Reyna Montoya, Yaneise Rebolledo. I would email one and the other would email back. This dealership is a scam, they will alter the price with no integrity. I will contact BBB and my the Texas state attorneys office. This dealership wants you to finance in house. DONT. Dealers like this try to bleed every vehicle they have to maximize profits at your expense, it is easy to assume that their loans are pure predatory, if they will alter the price on a cash buyer imagine what they will do to a customer that has little money to start with and "ok" credit. BUYERS BEWARE. UPDATE: 4/22/22 - Was contacted by a Nick Acevedo. He claims it was a "pricing error" and apologized for it saying "Jeff Haas Mazda makes a great effort to have information accurate on vehicles, errors do occur, check with the salesman". WHO GETS THEIR OWN PRICES WRONG? You make the price, so how can you get it wrong? Also, do you think your sales team should go over all info with a customer first then? How do you get the price wrong on cargurus and your own website, then someone shows interest and you jack the price up $4,000? Is Jeff Haas Mazda that unprofessional or are you just making excuses for unethical business practices? If you have done nothing wrong, the state attorney general will tell me so, not someone trying to do damage control after trying to do shady business with a serious buyer.

Car dealerships have a bad rap of trying to screw you over or getting one past you. I experienced this just recently at this dealership. When I went and test drove the Mazda CX-9, I was asking the sales guy (Chris) if there were any dealer markups or anything the dealer was doing because of low inventory. The answer was a resounding "No." We are not doing anything at this point, even with the low inventory. The bad news is that you might have to wait to get the vehicle you want. Today, I found out that they have the vehicle in-transit, so I reached out again to them. If the vehicle is available, I would buy at MSRP. I'll send in a deposit to hold. So, I get an e-mail with the drive out price and it was roughly $2,000 higher than what I was expecting. I asked for a breakdown so I can see what's happening. The dealership is adding on a $1,600 protection package. The car is not even in their hands yet, so they don't have to add it. However, I was told that this was mandatory. Long story short, they are adding a markup, but disguising it as a mandatory add on. I told them they were dishonest. Another dealership at least told me they were adding $500 worth of add-ons and $500 dealer markup. I have more respect for them for being honest.

Five stars to Joseph Sanchez and Co. Made it very easy to buy a car, e.g. spend more money than I wanted lol. Expensive times folks. Danielle, Younghi, and Julie were great too. Dealership sparkles, there is some inventory. Want an easy car buying experience these are the guys for you. Highly recommend. new CX-5 owner

There are reasons this dealer as a 1.5 star. I am a former customer, with a new CX5-2016. This review is about their customer service and car quality. * Car quality: it was good. Until I got a bad refill for my tank at a dishonest Shell gas station. I always do Premium btw. Engine light came on and even though I bought their premium warranty, it won't cover this incident. A diagnosis at the deal costs you $160 no matter what. 3 places gave out 3 different reasons for the engine light. This is hard to debate which one is correct. I decided to get rid of my Mazda around Aug, Sep 2021 mainly because of how the customer service dealt with me. * Customer service: I am not discouraging you away from this dealership. I am informing you about how they are dealing with things, so you know who you are dealing with. 5 years ago, I was sold a premium vehicle protection package with a promise that I will get a 50% back if no claim were filed during the first 5 years. I signed everything, went home, reviewed everything and didn’t know how I could get this money in case I’m eligible. I shoot an email to one of the financing advisor who helped me at the time (Aaron Fuller) about everything in the deals to confirm with one question on how to get that 50% back. He replied simply the same day: “Looks good. No worries”. I moved on. WHO IN THE WORLD KNOW between the 20 minutes when they informed the deals until you signed it, you MUST inquire for a physical certificate? I didn’t know. But I asked. Fast forward to 6/1/2021. I went back to Mazda to claim the 50% back but 3 other financing advisors (which no need to be named since they were just trying to help) told me it was a no go, I don’t have a certificate. The issue is, they said they helped, but they don’t tell you anything. I followed up with them since Jun, to Aug, to Sep, to Oct. And ONLY when I asked, they said it was a no go. They didn’t even bother to inform you. JEFF HAAS. Listen to this carefully, apply ONLY common sense. I have provided the proof that I did NOT know about the certificate. I was not provided one in my package. Who in the world know? Your financing advisor. Which he did refused to answer my question. I had the proof. This is the issue on your end. You are using your mistake against me. This was not my mistake that I don’t have the certificate. You can easily look into my folder, look at my proof but you decided it would be easier to just ignore it. You have the power. Of course you do. Go ahead and keep that $750. I understand that for now, I can’t claim it back. I’m letting that money go. It was very unfortunate that I referred 3 families there with at least 4 cars from your dealership. I can promise I will try my best to explain to any one that I know about your dealership with details. NEW BUYERS. They don’t do this deal any more, BUT, this is not about the deals, this is about how they are handling the relationship with customers. Be honest, after you signed, you’re done. They would move on to the next sheep. It’s kinda pointless to keep hanging on to you. One customer is not important. If you don’t like them, they don’t care. Go ahead and go. You should arm yourself with proper knowledge on how they dealing with things. Require absolute proof, don’t sign earlier. May be go home and think about it. I’m not telling you to get far from them. I’m telling you to know EXACTLY what you’re getting yourself into.

This was the first time I purchased a vehicle on my own and it was a very quick and smooth experience for me. I spoke with Mohamad and he made sure the vehicle I wanted was available, even staying late and coming in on his day off so I could sign all the paperwork. The trade in process went just as smooth! Thank you!