Jeff Haas Mazda

4.0
(1,022 reviews)
Visit Jeff Haas Mazda
Sales hours: 9:00am to 9:00pm
Service hours: 7:00am to 7:00pm
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Sales Service
Monday 9:00am–9:00pm 7:00am–7:00pm
Tuesday 9:00am–9:00pm 7:00am–7:00pm
Wednesday 9:00am–9:00pm 7:00am–7:00pm
Thursday 9:00am–9:00pm 7:00am–7:00pm
Friday 9:00am–9:00pm 7:00am–7:00pm
Saturday 9:00am–8:00pm 8:00am–4:00pm
Sunday Closed Closed
2015 consumer dealer award View 1 awards
2015 consumer dealer award

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New (713) 234-1984 (713) 234-1984
Used (713) 999-3358 (713) 999-3358
Service (888) 375-6974 (888) 375-6974

Inventory

See all 449 vehicles from this dealership.

About our dealership

This seller has been on Cars.com since March 2005.
Jeff Haas Mazda has been family owned and operated at its present location since 1991.Jeff Haas Mazda is hands down the most recognized Mazda dealership
Our "Market Based Pricing" can save you thousands. Our "Hassle Free Prices" are updated after an extensive daily market analysis. Our entire inventory goes thru a rigorous reconditioning process by our Mazda Certified Technicians. All vehicles include 2 keys receive a thorough detail professional touch up & paint less dent removal when needed. We are proud to have achieved the highest level of customer satisfaction award by Mazda & That's why we sell the most pre-owned Mazda's in Houston!.
We Are Mazda!!!

Service center

Phone number (888) 375-6974

Service hours

Monday
7:00am–7:00pm
Tuesday
7:00am–7:00pm
Wednesday
7:00am–7:00pm
Thursday
7:00am–7:00pm
Friday
7:00am–7:00pm
Saturday
8:00am–4:00pm
Sunday
Closed

Meet our employees

View all 20 employees View less employees

Reviews

4.0
(1,022 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Jeff Haas Mazda from DealerRater.

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5.0

We had a great experience at Jeff Haas Mazda.

We had a great experience at Jeff Haas Mazda. Our sales agent Kenneth Page was very accommodating and he explained to our best options to be able to get the CX-50 that we like. Highly recommended dealership.

5.0

We had a great experience at Jeff Haas Mazda.

We had a great experience at Jeff Haas Mazda. Our sales agent Kenneth Page was very accommodating and he explained to our best options to be able to get the CX-50 that we like. Highly recommended dealership.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
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5.0

I was extremely pleased with the informative, yet

I was extremely pleased with the informative, yet welcoming environment from the Jeff Haas Mazda.

5.0

I was extremely pleased with the informative, yet

I was extremely pleased with the informative, yet welcoming environment from the Jeff Haas Mazda.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
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5.0

Kenneth our salesman was fantastic he got us in and out

Kenneth our salesman was fantastic he got us in and out in a very quick and courteous manner.

5.0

Kenneth our salesman was fantastic he got us in and out

Kenneth our salesman was fantastic he got us in and out in a very quick and courteous manner.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
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1.0

My recent experience at Jeff Haas Mazda's service

My recent experience at Jeff Haas Mazda's service department was nothing short of a nightmare. Here's why: I was left to languish in their waiting room for a whopping FOUR HOURS for what should have been a routine oil change and cabin air filter replacement. It's clear that Jeff Haas Mazda has zero respect for its customers' time. I came in at 1PM and left just after 5PM, which meant competing with the afternoon rush-hour traffic. They eventually comped the service and apologized for the wait, but time is money and I would have gladly paid for a reasonable amount of time. If you cherish your time, steer clear of Jeff Haas Mazda's service department. Their combination of ineptitude and lack of communication is an insult to their customers.

1.0

My recent experience at Jeff Haas Mazda's service

My recent experience at Jeff Haas Mazda's service department was nothing short of a nightmare. Here's why: I was left to languish in their waiting room for a whopping FOUR HOURS for what should have been a routine oil change and cabin air filter replacement. It's clear that Jeff Haas Mazda has zero respect for its customers' time. I came in at 1PM and left just after 5PM, which meant competing with the afternoon rush-hour traffic. They eventually comped the service and apologized for the wait, but time is money and I would have gladly paid for a reasonable amount of time. If you cherish your time, steer clear of Jeff Haas Mazda's service department. Their combination of ineptitude and lack of communication is an insult to their customers.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
1 person out of 1 found this review helpful.
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5.0

They have excellent customer service and knowledgeable

They have excellent customer service and knowledgeable about their product, will definitely recommend my family.

5.0

They have excellent customer service and knowledgeable

They have excellent customer service and knowledgeable about their product, will definitely recommend my family.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
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5.0

02/01/2024, I went in to purchase a new vehicle.

02/01/2024, I went in to purchase a new vehicle. I can honestly say, that I have all ways been treated with the best of best customer service with this dealership. In the past I have bought 5 cars from Jeff Haas and today this will be my 6th one. Memphis Jiron was my salesman and my finance manager was Kortney Malito, what can I say “Awesome”! They were very friendly, knowledgeable, experienced, and professional, which made the purchase process very successful. I can say that I left the dealership extremely happy with the new purchase of my car. G. Williams

5.0

02/01/2024, I went in to purchase a new vehicle.

02/01/2024, I went in to purchase a new vehicle. I can honestly say, that I have all ways been treated with the best of best customer service with this dealership. In the past I have bought 5 cars from Jeff Haas and today this will be my 6th one. Memphis Jiron was my salesman and my finance manager was Kortney Malito, what can I say “Awesome”! They were very friendly, knowledgeable, experienced, and professional, which made the purchase process very successful. I can say that I left the dealership extremely happy with the new purchase of my car. G. Williams

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
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5.0

My sales rep.

My sales rep. Britton was absolutely fantastic. He went out of his way to get us the best deal possible and was wonderful to work with. I highly recommend him when we come back to buy another Mazda. We’re definitely going to ask for him.

5.0

My sales rep.

My sales rep. Britton was absolutely fantastic. He went out of his way to get us the best deal possible and was wonderful to work with. I highly recommend him when we come back to buy another Mazda. We’re definitely going to ask for him.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
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1.0

My spouse and I were in the market for our 16-year-old

My spouse and I were in the market for our 16-year-old daughter's first car, and after extensive online research, we identified a potential vehicle at Jeff Haas Mazda - a used 2020 Ford Escape SE with 39,512 miles. Excited, I filled out an online form to gather more information. On the morning of 1/8/2024, a dealership representative contacted me via phone to confirm my interest, placing me on hold briefly to check the vehicle's availability on the lot. Once confirmed, I was scheduled for a same-day 6 pm appointment (1/8/2024) with a Used Car Sales Consultant named Brooklynn McGlothin, who promptly reached out via email and text to confirm our meeting. However, on the appointed evening, battling terrible weather and traffic, my wife and I made the 1.5-hour journey to Jeff Haas Mazda, arriving shortly after 6 pm. To our surprise, Cuong Nguyen welcomed us, explaining that Brooklynn had just left and he would be assisting us. Seated at his desk, he swiftly requested my ID but was momentarily called away by another staff member. After a brief wait, Cuong returned with my ID and delivered unfortunate news – the car we came to see had a "click click" noise when opening and closing the door. In an attempt to remedy the situation, Cuong showcased "similar" vehicles on the lot, all priced $6,000 higher. Despite expressing our specific interest in the initially identified car, Cuong went to get the keys. Upon his return, he shared additional disappointing news - the car was no longer available. Allegedly, it had been sent to Ford earlier that day for servicing, but they deemed it irreparable, sending it to auction. Questioning the authenticity of these claims, especially given the challenging storm conditions, we confronted the dealership about what appeared to be inappropriate business practices and an attempted bait-and-switch. Frustrated and disappointed, we left. The overall experience at Jeff Haas Mazda left us with an unsettling vibe from the beginning. As cash buyers seeking our child's first car, I was dismayed by the entire encounter. Upon reaching home, I discovered that Brooklynn McGlothin was not listed in the employee directory on the dealer's website, raising further concerns about the transparency of their operations.

1.0

My spouse and I were in the market for our 16-year-old

My spouse and I were in the market for our 16-year-old daughter's first car, and after extensive online research, we identified a potential vehicle at Jeff Haas Mazda - a used 2020 Ford Escape SE with 39,512 miles. Excited, I filled out an online form to gather more information. On the morning of 1/8/2024, a dealership representative contacted me via phone to confirm my interest, placing me on hold briefly to check the vehicle's availability on the lot. Once confirmed, I was scheduled for a same-day 6 pm appointment (1/8/2024) with a Used Car Sales Consultant named Brooklynn McGlothin, who promptly reached out via email and text to confirm our meeting. However, on the appointed evening, battling terrible weather and traffic, my wife and I made the 1.5-hour journey to Jeff Haas Mazda, arriving shortly after 6 pm. To our surprise, Cuong Nguyen welcomed us, explaining that Brooklynn had just left and he would be assisting us. Seated at his desk, he swiftly requested my ID but was momentarily called away by another staff member. After a brief wait, Cuong returned with my ID and delivered unfortunate news – the car we came to see had a "click click" noise when opening and closing the door. In an attempt to remedy the situation, Cuong showcased "similar" vehicles on the lot, all priced $6,000 higher. Despite expressing our specific interest in the initially identified car, Cuong went to get the keys. Upon his return, he shared additional disappointing news - the car was no longer available. Allegedly, it had been sent to Ford earlier that day for servicing, but they deemed it irreparable, sending it to auction. Questioning the authenticity of these claims, especially given the challenging storm conditions, we confronted the dealership about what appeared to be inappropriate business practices and an attempted bait-and-switch. Frustrated and disappointed, we left. The overall experience at Jeff Haas Mazda left us with an unsettling vibe from the beginning. As cash buyers seeking our child's first car, I was dismayed by the entire encounter. Upon reaching home, I discovered that Brooklynn McGlothin was not listed in the employee directory on the dealer's website, raising further concerns about the transparency of their operations.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
Worked with:
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1.0

I bought my Mazda CX-30 from Jeff Haas in Katy, TX .

I bought my Mazda CX-30 from Jeff Haas in Katy, TX . I have paid my car in full on 9/25/23 (No Finance Needed)..On 10/25/2023 I received a letter from Mazda Financial Services saying that my balance is 15k with a payment due date of 10/25/23. I Ask for the Store Manager and operator gave me nobody, Finally, after 3 tries ask for the Finance person that wrote my deal and explain the situation. The Financing person Memphis did not even apologize for his mistake. Seems dealership cares very little about customers!

1.0

I bought my Mazda CX-30 from Jeff Haas in Katy, TX .

I bought my Mazda CX-30 from Jeff Haas in Katy, TX . I have paid my car in full on 9/25/23 (No Finance Needed)..On 10/25/2023 I received a letter from Mazda Financial Services saying that my balance is 15k with a payment due date of 10/25/23. I Ask for the Store Manager and operator gave me nobody, Finally, after 3 tries ask for the Finance person that wrote my deal and explain the situation. The Financing person Memphis did not even apologize for his mistake. Seems dealership cares very little about customers!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a new car
1 person out of 1 found this review helpful.
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2.0

Go Elsewhere!

Called before I went in to look at a used car. Dealership is big and bright but they have a $1595 reconditioning fee (or something like that) which is not mentioned till you see the paperwork. Basically, it is like going to the supermarket and being charged an extra fee for the packaging and air conditioning. Yes, its a cost but it normally is included in the price. Very misleading, and just a junk fee. Waste of time, because with the cost of used cars, thats still a big extra !

2.0

Go Elsewhere!

Called before I went in to look at a used car. Dealership is big and bright but they have a $1595 reconditioning fee (or something like that) which is not mentioned till you see the paperwork. Basically, it is like going to the supermarket and being charged an extra fee for the packaging and air conditioning. Yes, its a cost but it normally is included in the price. Very misleading, and just a junk fee. Waste of time, because with the cost of used cars, thats still a big extra !

Rating breakdown (out of 5):
  • Customer service 3.0
  • Buying process 1.0
  • Quality of repair
  • Overall facilities 4.0
  • Overall experience 2.0
  • Does not recommend this dealer
  • Shopped for a used car
  • Did not make a purchase
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Dealer response

We’d like to thank you for sharing details of your recent experience at our dealership. Above and beyond customer service is what we strive for daily with our customers. Please contact us at your earliest convenience so we can discuss your experience and learn more. We look forward to hearing from you. Sincerely, The Jeff Haas Mazda Team

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