Reviews
Give Hugh McGuire a BONUS!
Give Hugh McGuire a BONUS!!!!!!!!!!!!!!!! OK, GIVE HIM TWO (2) BONUSES!!!!!!!!! GIVE HIM THREE BONUSES!!!!!!!!!!!!!!!
Give Hugh McGuire a BONUS!
Give Hugh McGuire a BONUS!!!!!!!!!!!!!!!! OK, GIVE HIM TWO (2) BONUSES!!!!!!!!! GIVE HIM THREE BONUSES!!!!!!!!!!!!!!!
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- Quality of repair —
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you so much for the kind words! We're all smiles after reading your review. It's always a pleasure to hear about our guests’ experiences, and we truly appreciate you choosing to service your Mercedes with us. I’ll be sure to share your feedback with Hugh and our Service Management team—they’ll be thrilled to hear it. Thanks again for taking the time to share your experience, and we look forward to assisting you again down the road. Mike Fisher Business Development Center Manager 703-284-2575
The service advisor and the department are top notch
The service advisor and the department are top notch professionals. However, dealership needs to make its invoicing more transparent itemizing parts and labor provided. I was charged $622.00 labor to replace q voltage dip limiter (cost $210.93) How many labor hours took to change the voltage dip limiter?
The service advisor and the department are top notch
The service advisor and the department are top notch professionals. However, dealership needs to make its invoicing more transparent itemizing parts and labor provided. I was charged $622.00 labor to replace q voltage dip limiter (cost $210.93) How many labor hours took to change the voltage dip limiter?
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thanks for taking the time to provide feedback about your experience with our service department, and thank you for servicing your vehicle here. While we appreciate the 5 star rating, you raise a good part regarding the clarity and transparency of the invoice. I'll be sure to discuss this with the service managers. Fell free to reach out with any additional information, and we'll be happy to answer any questions you have. Best regards, Mike Fisher Business Development Center Manager 703-284-2575
Great customer service!
Great customer service! We have leased our MB GLA250 from this dealer and they provide great customer service
Great customer service!
Great customer service! We have leased our MB GLA250 from this dealer and they provide great customer service
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
We are all smiles after reading your review! We love hearing about our guests’ experiences, so thank you for sharing yours. I’ll be sure to share your comments with our Managers. Thanks for taking the time to tell everyone about your experience, and we look forward to assisting you again down the road. Mike Fisher, Business Development Center Manager, 703-284-2575
Was a routine service performed efficiently and with
Was a routine service performed efficiently and with pleasant attitude by each employee who was involved
Was a routine service performed efficiently and with
Was a routine service performed efficiently and with pleasant attitude by each employee who was involved
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- Buying process —
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi Paul. Thank you so much for your review and five-star rating! We're thrilled to hear that you had a positive experience at Mercedes-Benz of Arlington. Providing exceptional customer service is always our top priority, and it’s great to know we delivered that for you. We truly appreciate your support and look forward to welcoming you back in the future. Warm regards, Mike Fisher Business Development Center Manager 703-284-2575
As always, the dealership does top quality work and I am
As always, the dealership does top quality work and I am very pleased with the job they did for my 2021 S585 sedan. I was especially impressed by the video of the proposed repairs and maintenance work - a new service that worked out very well. One aspect of this visit however could stand to be improved. It took 2.5 days to return my car to me, largely due to the unavailability of a check out driver to validate that the car was ready to go - at least that's what I was told.
As always, the dealership does top quality work and I am
As always, the dealership does top quality work and I am very pleased with the job they did for my 2021 S585 sedan. I was especially impressed by the video of the proposed repairs and maintenance work - a new service that worked out very well. One aspect of this visit however could stand to be improved. It took 2.5 days to return my car to me, largely due to the unavailability of a check out driver to validate that the car was ready to go - at least that's what I was told.
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- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hello Frank. Thank you for the wonderful feedback and 4-star rating! We’re committed to putting our customers first, so I’m glad to hear that Juan and his team delivered the level of service you deserve. Your satisfaction means a great deal to us. We truly value your business and look forward to assisting you again whenever your vehicle needs maintenance. Please don’t hesitate to reach out with any questions or concerns. Thanks again for choosing us. Mike Fisher Business Development Center Manager 703-284-2575
Everything was good.
Everything was good. Got a good loaner. Work done well and on time. Advisor was knowledgeable and friendly
Everything was good.
Everything was good. Got a good loaner. Work done well and on time. Advisor was knowledgeable and friendly
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
We appreciate you taking the time to give us a review and a five-star rating. We’ve been in business for over 85 years and the main reason for that is our commitment to providing a great experience for our customers. I’m happy to hear that your visit to our dealership and your time with my colleague Hugh was so positive. We’re thankful for the opportunity to work with you and we look forward to continuing that relationship in the future. Please feel free to reach out if you have any questions or need assistance. Thanks again for your kind words. Mike Fisher, Business Development Center Manager, 703-284-2575
Service department consistently meets my expectations.
Service department consistently meets my expectations. The work has always been done correctly. There has never been an issue with unnecessary repairs or recommendations for service not yet due. This level of honesty is greatly appreciated.
Service department consistently meets my expectations.
Service department consistently meets my expectations. The work has always been done correctly. There has never been an issue with unnecessary repairs or recommendations for service not yet due. This level of honesty is greatly appreciated.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
We appreciate you taking the time to give us a review and a five-star rating. We’ve been in business for over 85 years and the main reason for that is our commitment to providing a great experience for our customers. I’m happy to hear that Hugh and his team have consistently provided the kind of experience you've come to expect. We’re thankful for the opportunity to work with you and we look forward to continuing that relationship in the future. Please feel free to reach out if you have any questions or need assistance. Thanks again for your kind words. Mike Fisher, Business Development Center Manager, 703-284-2575
I really enjoy my experience every time I am there.
I really enjoy my experience every time I am there. True professionals. I will be back.
I really enjoy my experience every time I am there.
I really enjoy my experience every time I am there. True professionals. I will be back.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Dr. Fuller, thank you for once again choosing Mercedes-Benz of Arlington for your vehicle service needs. We appreciate your five star review and are delighted to hear that things went well. It's our mission to provide every guest with a great experience and we're glad to hear that we were able to meet your expectations. You are the reason that we are here and we look forward to serving you again. Thank you again, Mike Fisher, Business Development Center Manager, 703-284-2575
Good location and ease of scheduling appointments.
Good location and ease of scheduling appointments. Friendly staff and good explanations. Thank you very much
Good location and ease of scheduling appointments.
Good location and ease of scheduling appointments. Friendly staff and good explanations. Thank you very much
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
We really appreciate your positive feedback and 5-star rating. Putting the needs of our customers first is our main priority so I'm pleased to hear that Gary and hi team provided the outstanding treatment you deserve. We value your business and hope to work with you again in the future when your car needs a little TLC. Don’t hesitate to contact us with questions or concerns. Once again, thanks very much. Mike Fisher, Business Development Center manager, 703-284-2575.
Great service with my new car purchase.
Great service with my new car purchase. This is my 2nd car purchase from this dealership and both times everything was smooth.
Great service with my new car purchase.
Great service with my new car purchase. This is my 2nd car purchase from this dealership and both times everything was smooth.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for choosing Mercedes-Benz of Arlington for your vehicle purchase. We appreciate your five star review and are delighted to hear that things went well. It's our mission to provide every guest with a great experience and we're glad to hear that Paul once again provided that for you. You are the reason that we are here and we look forward to serving you again. Thank you again, Mike Fisher, Business Development Center Manager, 703-284-2575