Mercedes-Benz of Arlington

Rectangle 48
Sales 9:00 AM - 8:00 PM
Service 7:00 AM - 7:00 PM

Mercedes-Benz of Arlington Hours

Sales

Monday

9:00 AM - 8:00 PM

Tuesday

9:00 AM - 8:00 PM

Wednesday

9:00 AM - 8:00 PM

Thursday

9:00 AM - 8:00 PM

Friday

9:00 AM - 7:00 PM

Saturday

9:00 AM - 6:00 PM

Sunday

Closed

Service

Monday

7:00 AM - 7:00 PM

Tuesday

7:00 AM - 7:00 PM

Wednesday

7:00 AM - 7:00 PM

Thursday

7:00 AM - 7:00 PM

Friday

7:00 AM - 7:00 PM

Saturday

8:00 AM - 2:00 PM

Sunday

Closed

About Our Dealership

Dealer on Cars.com since December 1998

As one of the nation's oldest and largest Mercedes-Benz dealers, American Service Center has built its reputation around

...

delivering the finest service to these exquisite vehicles and the people who drive them. Our passion for Mercedes is echoed by our staff - many of whom are second and third generation ASC employees or have accumulated decades of devotion to ASC. We are committed to providing exceptional service to our valued customers. As our founder, Saul Brooks, said, "take care of the customer first, that's the main thing"

"Mercedes-Benz AMG Arlington Virginia Maryland Washington DC - Home of Largest Certified Pre-Owned Inventory!"

Service

Detailing

$225 and up*

Check Engine Light Diagnosis

$149.9 and up*

Multi-Point Inspection

Complimentary

Brake Inspection

Complimentary

RepairPal Certification

  • Warranty - At least a 12,000-mile / 12-month warranty on parts and labor.
  • Price - Fair prices, measured by comparing them to the RepairPal Price Estimator.
  • Technician Quality - Technicians and advisors are properly trained, retained, and certified for quality.
  • Customer Satisfaction - A verified collection of valid online dealer reviews to demonstrate exceptional service quality.

Reviews

4.9 out of 5 4.9
1164 lifetime reviews. A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.

Read reviews that mention:

  • 5.0 out of 5
    October 16, 2018

    Servuce manager rep did a great job satisfying my needs

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    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thanks for your review. At Mercedes-Benz of Arlington we always take care of our customers first and I'm glad to hear that you received the excep...tional service that you deserve. We appreciate your business and if you have any questions, please feel free to contact us. Thanks again, Brian Ackman Business Development Center, Manager (703) 284.2553.

  • 4.0 out of 5
    October 13, 2018

    Overall a good experience. Quality vehicles, tough negotiators. You get what you pay for though. Service and repairs could be explained a bit more thoroughly,... but done to high standards. Work can be slow at times.

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Hi Kurt- Thanks for your review. At Mercedes-Benz of Arlington we always take care of our customers first and I'm glad to hear that you received ...the exceptional service that you deserve. We appreciate your business and if you have any questions, please feel free to contact us. Thanks again, Brian Ackman Business Development Center, Manager (703) 284.2553.

  • June 5, 2018

    My parents have been clients since I was a little girl, they have always commented on the service that they receive during their buying process and the... service department. Showroom is always beautiful when I come in to get our vehicle serviced. The staff that I come into contact with from the porters, the service agents and showroom associates are always attentive and polite. This dealership knows how to service and treat anyone who comes into those doors. If you need a loaner, enterprise is in the showroom which is very convenient for long repairs. Compared to the one in Chantilly, this is the most experienced and knowledgeable service and sales associates.

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    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thanks for your review and kind words toward our dealership. At Mercedes-Benz of Arlington we always take care of our customers first and I'm gla...d to hear that you continue to receive the exceptional service that you deserve. We appreciate your business and if you have any questions, please feel free to contact us. Thanks again, Brian Ackman Business Development Center, Manager (703) 284.2553.

  • 5.0 out of 5
    October 11, 2018

    Customer service and body shop representative was awesome.

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    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Hi Thomas- Thanks for your review and kind words toward our dealership. At Mercedes-Benz of Arlington we always take care of our customers first and I...'m glad to hear that you received the exceptional service that you deserve. We appreciate your business and if you have any questions, please feel free to contact us. Thanks again, Brian Ackman Business Development Center, Manager (703) 284.2553.

  • 5.0 out of 5
    October 5, 2018

    Good service. Kit Cross is great. Tires were too expensive.

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    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thanks for your review. At Mercedes-Benz of Arlington we always take care of our customers first and I'm glad to hear that you received the excep...tional service that you deserve. We appreciate your business and if you have any questions, please feel free to contact us. Thanks again, Brian Ackman Business Development Center, Manager (703) 284.2553.

  • 5.0 out of 5
    October 2, 2018

    It took them a hour to provide me with my car after they told me it was ready.

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    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Hi Mr. Mundell - Thanks for your 5 star rating. At Mercedes-Benz of Arlington we always take care of our customers first and I do apologize for the le...ngth of time it took to provide you with your vehicle. We appreciate your business and if you have any questions, please feel free to contact us. Thanks again, Brian Ackman Business Development Center, Manager (703) 284.2553

  • 5.0 out of 5
    September 21, 2018

    I received excellent service from adviser Kitt Cross.

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    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Hi Mattie-Thanks for your review and kind words toward Kit Cross in our service department. At Mercedes-Benz of Arlington we always take care of our c...ustomers first and I'm glad to hear that you received the exceptional service that you deserve. We appreciate your business and if you have any questions, please feel free to contact us. Thanks again, Brian Ackman Business Development Center, Manager (703) 284.2553.

  • 5.0 out of 5
    September 10, 2018

    A worry free service stop. I was given a great loaner vehicle. The backup camera was replaced while under warranty.

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    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Hi Mr. Lehman-Thanks for your review and kind words toward our service department. At Mercedes-Benz of Arlington we always take care of our customers ...first and I'm glad to hear that you received the exceptional service that you deserve. We appreciate your business and if you have any questions, please feel free to contact us. Thanks again, Brian Ackman Business Development Center, Manager (703) 284.2553

  • 5.0 out of 5
    September 4, 2018

    The level of service was outstanding!! My service technician Kit was very professional and addressed every concern I had. Very pleased with the level... of service.

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    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Hi Mr. Henry-Thanks for your review and kind words toward Kit Cross in our service department. At Mercedes-Benz of Arlington we always take care of ou...r customers first and I'm glad to hear that you received the exceptional service that you deserve. We appreciate your business and if you have any questions, please feel free to contact us. Thanks again, Brian Ackman Business Development Center, Manager (703) 284.2553.

  • 5.0 out of 5
    September 4, 2018

    Very honest people who honor their commitments to customer satisfaction. Many thanks JT and pre-owned sales management team.

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thanks for your review and kind words toward Jerome Tillery (JT) as well as our Pre-Owned department. At Mercedes-Benz of Arlington we always take car...e of our customers first and I'm glad to hear that you received the exceptional service that you deserve. We appreciate your business and if you have any questions, please feel free to contact us. Thanks again, Brian Ackman Business Development Center, Manager (703) 284.2553.

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