Mike Calvert Toyota

Why do I have to resort to bad reviews in order to do proper business with a company? First, let me just say the salesman kept claiming the 2021 highlander was mint when in fact it had deep scratches in the paint, cracked windshield with several other bullseye marks, one mismatched tire but they had the audacity to claim a $3000 reconditioning fee on top of the price which was not advertised on the website. Then he wanted to justify to me that the fee was for tint and "various" other things....but it was a used car! Someone else had already paid for the tint as shown in the car fax. They are currently running a promotion for $50 gift card for a test drive. Never got it, even after several days. Lack of communication and blatant disregard for our emails or texts. I'm also missing some important documents which was not included in my usb drive nor in my hands. We waited an hour just to even get through the financing line. The car was purchased Monday and now it is the end of Thursday. What's the word?!

Had a very easy, quick, and wonderful experience. Ayo was very helpful and answered all my questions well. He was very hospitable and knowledgable.

Is the best to buy a vehicle good service I have a good experience with them

This was the second service i got charged wrong amounts by the advisor. The quoted price when I drove in was different with the final one. On my last visit, i was charged for the windshield wipers that i was not asked for. They took it off after i caught it. This time i was charged for $399 before discount and taxes, which i was quoted only $339. I have to remind and got a little argue with the advisor before he came back to the original quoted price. Since it happened twice in a row, made me think this was the dealer’s strategy to treat their customers rather than a mistake by the advisors.

Ayo is the man. Put me in a new ride. Exceptional employee. Thanks Ayo you the man

Gran servicio resolvieron mis problemas muy profesionales, muy amable guiselle la atención personalizada muy satisfecho

Ayo was very helpful during the sales process. I had good interactions with the management and finance. But it’s important to have tough skin when buying a car, you can always get them to go lower!

After spending a significant amount of time researching trucks, I found what appeared to be the perfect vehicle at Mike Calvert Toyota. I worked with Ryan Claffey through the normal online negotiation process, and we eventually agreed on what I felt was a really fair purchase price. Because we were flying in to purchase the truck and drive it home, I spent considerable time communicating with Ryan beforehand. My goal was to eliminate surprises and fully understand the truck’s condition before making such a long trip. Ryan told me he had inspected the truck multiple times and identified only one cosmetic issue: a minor scratch on the plastic tailgate trim. He repeatedly indicated that there were no other noteworthy defects or damage. When we arrived at the dealership, the truck had been parked with the passenger side backed tightly against a hedge, making that side difficult to inspect. I didn't think much of it at the time but I now realize that was intentionally done. After the test drive, I was finally able to walk fully around the passenger side and immediately noticed obvious damage, including paint damage and a fairly significant scratch that was impossible to miss during a normal inspection. Ryan stated he had never noticed it, although the damage is visible in the walk-around video he had previously sent me but only if you know where to look and frame by frame the video. We relied on the dealerships' integrity before investing the time and expense of traveling across the country. Had this damage been disclosed in advance, likely would have continued our search elsewhere. They knew this. After further negotiations, the dealership reduced the purchase price by $750, and we decided to proceed because we believed the damage was only cosmetic/superficial. Unfortunately, while driving home, we also discovered a chipped and cracked windshield that had never been disclosed. The following Monday, I obtained estimates from two independent collision repair facilities. Both informed me that the aluminum bedside had a small crack or tear near the wheel opening in addition to the visible damage. Both also believed adjacent trim had been manipulated in a way that hid the aluminum crack. Their repair estimates ranged from approximately $1,800 to $3,500 because aluminum bedside repairs can be significantly more involved than they initially appear. Left unchanged, the tear would spread. I also learned that the windshield chip had already been "professionally repaired" in the past. Since these repairs can only be performed once, the only remaining option is a complete windshield replacement. The dealership was the sole owner of the truck so had it repaired on their watch. When I contacted the dealership, I was referred to Gwen Leigh, who requested a detailed explanation and copies of the repair estimates. I promptly provided everything requested, believing the dealership intended to work toward a reasonable resolution. She initially reached out to me, not the other way around. Ultimately, however, Mike Calvert Toyota declined to provide any additional assistance. We were not asking them to cover the full repair costs, not even close. We simply asked management to reconsider and contribute even $500 toward the repairs as a goodwill gesture, but that request was also denied. Throughout the initial sales process, Ryan was courteous and responsive, but he also provided incorrect information about several basic Tundra features, including the lane-centering system and the operation of the 360-degree camera system. Ryan was uneducated on the Tundras, on top of being a liar in my opinion. My disappointment is not that I purchased a used truck with imperfections. Used vehicles often have flaws. I believe the defects were consciously withheld. Based on our experience, I cannot recommend Mike Calvert Toyota, quite the opposite. Horrible people that should be avoided at all costs.

I am unsure how to format this review; therefore, I will write an extemporaneous stream of consciousness in the hope that my words will be of use to the dealership, the car dealers, or future patrons. I came into Mike Calvert Toyota with preexisting miscommunications. I had scheduled a viewing, and a family member also scheduled with a different dealer; therefore, I had two dealers helping me. Mr Pradish Thomas and Mr Chris Ike. Both provided excellent service and showed me options I had not previously considered for financing, which allowed me to get the SUV I desired. Both men are knowledgeable, and they did everything needed to allow me to trade in my old car without hassle. I was in and out in under 4 hours when I expected at least two days of forms and paperwork. Would definitely recommend.

9:541 • 5Gw 69 < Mike CalvertT..山 Info Reviews More like this WHEW where do l begin - I will take you to MAY and today is August! I have been in this dealership with what started as 4 error codes across my dash! Drive Start Control Malfunction Visit your Dealer-Secondary Collison Brake System Malfunction-System Malfunction-Parking Brake Malfunction Visit your Dealer-I was told I needed a new Battery the Battery will fix the car-take me to June same error codes appear-now I need a fuel injector-Take me to July I need a fuel injection line-Take me to July again-same issue-l need a second fuel injection line again and the part is on back order-Take me To August the part came in and the car got "FIXED" HA jokes on me-Picked the car up got in car to go home from work the car is having trouble starting-I had to crank it multiple times for it to start-The smell of gas gave me an extreme headache as the gas smell is now inside the car and also outside of the car where people can smell it! Called a tow truck to tow the car into the dealership-Service Director is going to get the Service Manager who is a Master Diagnostic Technician to look over the vehicle to see what's causing this issue. OH, and he understands my concerns LOL after all these months you would think they understand my concerns. I also asked for an oil change in June in which I supposedly got one but the sticker for the oil change wasn't changed! One of the times they worked on my car they left a plastic piece undone didn't even bother putting it back where it came from. I told FOUR PEOPLE about this it was a minor issue and It wasn't handled-NOBODY is taking accountability to ensure total inspection and total complete work is being handled to the upmost! The service director seems like a lovely person BUT he is not ensuring that all of this is handled someone has to make this right. I have reached out to an attorney to weigh my options OH and I still have a warranty on this Toyota Corolla that is a 2024 that I bought BRAND NEW - I just want this nightmare to end I want this car running-l have talked to the customer service manager I don't know exactly her title but yeah I'm not sure anyone really cares they tell me all the right stuff but actions mean more than words! I don't think I'm asking for too much-Also one of the times I received erental the hackerental four times