Mercedes-Benz of Houston Greenway

Jessica is awesome and is the reason we continue to drive across town for service

it was a pleasant buying experience . I liked the sales representative .

Mike Walsh was excellent as my representative. He was courteous, informative and knowledgeable. The service was performed in a timely manner.

Your service agent was very friendly and helpful with the service check provided on our Mercedes. Everything was completed in a timely fashion.

My service advisor is the most customer friendly person I've experienced on a great while. If he's not satisfied, then he knows you won't be satisfied. That's important.

Awesome car buying experience! David was very personable and knowledgeable. I will definitely be back to purchase my next vehicle.

I absolutely love my sales person Surender Kamnani! He sold me my first Mercedes in 2005 and based on that experience, and this one, he will always be my Mercedes representative for as long as he's there. He's is patient and honed in on exactly what I wanted even though it took a few days to find. Surender is very knowledgeable about the product/services and company and is a true asset to Mercedes Benz of Houston Greenway. The ultimate in customer service!

Got my vehicle in and out in the same day; very professional.

Customer Service Representative Jessica Naegele is friendly, knowledgeable, efficient and is an asset to Mercedes-Benz of Houston Greenway

I bought my certified pre owned Mercedes S class in 2014 from Mercedes Greenway in Houston, I also bought an extended warranty on the vehicle . Recently a week ago I called the Mercedes greenway to enquire about my warranty that how much time or miles I have left on my car , so that I can add more warranty, that's where I encountered the worse customer experience of my life , I called and tried talking to Christne an operator to give me someone who can help me with a simple question on how much time I have left on the warranty , just wanted to be proactive . First she would toss me around to a voice mail , I called back again and explain that I really need to talk to someone who can answer a simple question for me on the warranty, but somehow the phone will disconnect mysteriously, I called back again and she said there is no one available in the finance department, to me that was kind of odd, NO one available in finance dept! Anyway she took my number and she said she will have someone concerned call me back soon, I gave her my cell number, name and the vehicle details. I also told her that I have another quote from outside on the warranty that iam working on , and wanted to see the rates for a new warranty from Mercedes . But against her words I recieved no call from Mercedes of greenway for a full 24 hours. I was shocked , I called back again after 24 hours and raised my concern with another operater Cynthia , same thing first she will make me wait for minutes and the phone will disconnect , then when I called back maybe the 3 Rd or 4 th time , I got a tired of this attitude of the greenway people. I told her today no matter what happens or how many times I call , I am going to get an answer to my very simple question . Then she finally transferred me to this one gentleman Kevin in the finance department, this guy turns out to be another character, as soon I told him my concern that I have trying to ask a simple question and some new quote on my vehicle warranty, he responded with an attitude , saying , Sir I am with some customers, and the only reason I picked up the phone was because I had to., and it's rude for him to talk to me while the customer in front of him I told him Mr Kevin first of all I don't that you were with a customer and surely I don't want to cut in the line , but I have been leaving my number and no one has the curtosey to call me back, I told him my question and gave him my name and number and vehicle details , he said and promised to call me back as soon as he is done with the customers Infront of him. BUT NO CALL!!!! It's been 4 days and I have not recieved any call from anyone from Mercedes of greenway , such level of poor customer service is shocking , it been almost a week and I have not gotten the answer to my query. I wish I had not bought a car from them, they are all so nice when you are buying a car from them but are truly non proffetional when it comes to after sales service. I will never , never recommend any of my friends to go to this dealership, and I have a tons of those. . Today I will personally go to Mercedes of Sugarland to ask the details that I need. I don't want to deal with Mercedes of Greenway , ever again. Irfan Fazal