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Sterling McCall Ford

(877 reviews)

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Reviews

(877 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Sterling McCall Ford from DealerRater.

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I wasn’t satisfied with my service done by I wouldn’t

I wasn’t satisfied with my service done by I wouldn’t recommend them ! Started off being a 2-3 week job ! They finished in 5days hmmmmm an my car isn’t driving like it was before I brought it in ! I don’t know wat they did I don’t trust the process!

I wasn’t satisfied with my service done by I wouldn’t

I wasn’t satisfied with my service done by I wouldn’t recommend them ! Started off being a 2-3 week job ! They finished in 5days hmmmmm an my car isn’t driving like it was before I brought it in ! I don’t know wat they did I don’t trust the process!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 3.0
  • Does not recommend this dealer
  • Came in for service or repair
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David is always so helpful!

David is always so helpful! Always has great conversations. Come to David at FORD for the best service, he will make your visit easy and quick.

David is always so helpful!

David is always so helpful! Always has great conversations. Come to David at FORD for the best service, he will make your visit easy and quick.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Service was nice !

Service was nice ! He tried to make sure I was satisfied but I’m not ! Because my car is not right still I’m not happy with the mechanic part of this visit ! But has really disappointed me a would recommend any one to buy a ford !

Service was nice !

Service was nice ! He tried to make sure I was satisfied but I’m not ! Because my car is not right still I’m not happy with the mechanic part of this visit ! But has really disappointed me a would recommend any one to buy a ford !

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 2.0
  • Does not recommend this dealer
  • Came in for service or repair
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Dealer response

Miss Thomas,   I appreciate you taking the time to inform me about your recent experience. I deeply regret any inconvenience you may have encountered, and I would like to make things right and restore your trust as a valued client. Please reach out to me by Email at DanielRivera@SterlingMccallford.com. Thank you for your feedback, and I’m looking forward to an opportunity to understand more about what took place during your experience.      Daniel Rivera Service Director

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I recently had my car serviced for door latch

I recently had my car serviced for door latch replacement, and I'm very satisfied with the experience. The team was professional, explained the issue clearly and completed the work in timely manner. The new latch works perfectly. They also did quick inspection to ensure everything else was in good shape... special thanks to the mechanical , Mrs Quady and Antonio whom guided all the steps

I recently had my car serviced for door latch

I recently had my car serviced for door latch replacement, and I'm very satisfied with the experience. The team was professional, explained the issue clearly and completed the work in timely manner. The new latch works perfectly. They also did quick inspection to ensure everything else was in good shape... special thanks to the mechanical , Mrs Quady and Antonio whom guided all the steps

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Outstanding customer service.

Outstanding customer service. Very professional I would highly recommend Sterling Ford for my next purchase

Outstanding customer service.

Outstanding customer service. Very professional I would highly recommend Sterling Ford for my next purchase

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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Dealer response

Hi Rick, we are very happy to have provided you with such a positive experience! If you have any further questions, please don't hesitate to reach out!

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Laura Solís was so attentive and worked hard to get me

Laura Solís was so attentive and worked hard to get me approved! Definitely recommend her!

Laura Solís was so attentive and worked hard to get me

Laura Solís was so attentive and worked hard to get me approved! Definitely recommend her!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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Dealer response

Hello Carlos, we're happy you found Laura to be so supportive during your experience here at Sterling McCall Ford. Thanks for the recommendation, and have an amazing day!

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Gave us a more than fair trade in price as 2 other places

Gave us a more than fair trade in price as 2 other places offered insulting price.

Gave us a more than fair trade in price as 2 other places

Gave us a more than fair trade in price as 2 other places offered insulting price.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Hi Philip, thank you for sharing your positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.

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I am so grateful the service center was able to work me

I am so grateful the service center was able to work me in unexpectedly. They were so kind and helpful, getting me in right away with smiles and courtesy. The service I needed was quick and they communicated with me promptly and had me back on my way in no time. At checkout, Erick even noticed that I had Ford Pass points and asked if I wanted to apply them to my bill today, saving me money! It was a really great morning!

I am so grateful the service center was able to work me

I am so grateful the service center was able to work me in unexpectedly. They were so kind and helpful, getting me in right away with smiles and courtesy. The service I needed was quick and they communicated with me promptly and had me back on my way in no time. At checkout, Erick even noticed that I had Ford Pass points and asked if I wanted to apply them to my bill today, saving me money! It was a really great morning!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Hi, we are very happy we could provide you with a positive experience! Feel free to reach out to us if you need anything. Have a wonderful day.

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Andrew was my sales representative, he was great 10/10

Andrew was my sales representative, he was great 10/10 would recommend. Frank was my finance advisor. And both of them were fantastic

Andrew was my sales representative, he was great 10/10

Andrew was my sales representative, he was great 10/10 would recommend. Frank was my finance advisor. And both of them were fantastic

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Sterling McCall Ford! Thank you, and have a fantastic day!

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Came for an oil change.

Came for an oil change. Was greeted quickly. I didn't have to wait long. Would definitely recommend Sterling McCall Ford.

Came for an oil change.

Came for an oil change. Was greeted quickly. I didn't have to wait long. Would definitely recommend Sterling McCall Ford.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Hi, thank you for sharing your positive experience! We do hope we can be of assistance in the future. Take care!

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