Sterling McCall Ford

4.2 out of 5 4.2

Reviews

4.2 out of 5 4.2
206 lifetime reviews.

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  • 4.0 out of 5
    April 19, 2021

    We went in to see a certain used vehicle. It sold 30 mins before we got there. So we decided to look into the new vehicles. Had a tough time like any dealership... haggling a decent price. Got a good deal for our trade in and the new vehicle. Took about 6 hrs total process but everyone buying new knows this. But left satisfied with our purchase. Just wish it would’ve moved faster but hey got a good deal.

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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  • 5.0 out of 5
    April 16, 2021

    Outstanding service. Greeted with a smile both when I dropped it off and when I picked it up. Told me it would be done in a couple of days, and was done... exactly when they said it would be done. They also cleaned the inside and outside of my car. They know how to make a customer feel completely satisfied. Car is running like a champ now.

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    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
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    Dealer Response

    Thank you, Rick, for your kind words! We are thrilled that you had such a great experience here with us! We thank you for your business and look forwa...rd to your next visit!

  • May 6, 2020

    Ahmed was great to work with. Quick and swift wasted no time to work with us and we walked out with a car same day.

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    Thanks! We appreciate your visit!

  • 4.0 out of 5
    April 16, 2021

    Sales Rep. was awesome, Sales Mangr. was outstanding whom sealed the deal. But billing or finance Rep was horrible. Overall satisfied with quality of vehicles

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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    Dealer Response

    Thank you for your feedback about your recent experience with the sales rep because that should not have happened. I need to use your case as a learni...ng opportunity, so we can fix the issue in the future. Could you please contact me? Ruben Herrera rubenherrera@sterlingmccallford.com

  • 1.0 out of 5
    March 23, 2021

    1 star only because o stars are allowed. They might be the absolute worst dealership when it comes to service that exists, anywhere. I brought my truck... in to be fixed and while it was there, I figured I would get the maps in my NAV system fixed. That started a whole sequence of events that not only caused more problems than it fixed, I had to take it in there about 5 times and they could never fix the problem without screwing something else up! They played the blame game the lied nonstop. Never delivering on what they were supposed to deliver on. I am also writing to my extended warranty that they stole from because the problems still are not fixed. This started in July of 2020. Go anywhere else by sterling mccall ford. Anywhere else.

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    Does not recommend this dealer
    Came in for service or repair
    Did not make a purchase
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    Dealer Response

    We're sorry that after further attempts to resolve your concerns that we were unable to meet your expectations.

  • 5.0 out of 5
    March 19, 2021

    Great team. Easy car buying experience. Would buy here again. Was a fast and smooth process. Very honest and upfront about everything. Went the extra mile

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    Thank you CC! We are thrilled that you had an easy, honest, and upfront car buying experience!

  • 1.0 out of 5
    February 14, 2021

    First and last time I go there, made an appointment for oil change and mention and abnormal sound in my steering. Melissa the service person, refuse to... have the tec to take a look on it, gave me excuses that it was only one person for that and the best was to bring the car during the weekend. I mentioned that I work until five and she did not offer any type of posible solutions for my concern. Now, I can’t moved my car because the abnormal noise was a problem with the steering and it is stock.

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    Does not recommend this dealer
    Came in for service or repair
    Did not make a purchase
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    Dealer Response

    Thank you for your feedback about your service experience with us, because that should not have happened. I need to use your case as a learning opport...unity, so we can fix the issue in the future. Could you please contact me so I can learn more? Calvin Miller Service Director cmiller@sterlingmccallford.com

  • 5.0 out of 5
    February 12, 2021

    My go 2 for cars and service. The staff is always friendly. I bought my 2018 F-150 from Sterling McCall Ford and I get my oil changes there too.

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    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
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    Dealer Response

    Thank you so much for your kind words! We are more than happy to hear that we could provide you with a great experience.

  • 5.0 out of 5
    February 9, 2021

    The service representative David Nguyen was outstanding in customer service . Mr David Nguyen pays attention to detail and is very understanding of the... issues and problems when speaking with customers. Thank you David

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    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
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    Dealer Response

    Thank you Mr. Mario for your kind words for David! We are thrilled that he provided you with an outstanding service visit. We look forward to your bus...iness with us again!

  • 4.0 out of 5
    February 6, 2021

    I take my truck to get serviced here because all my truck buying/maintenance history started here but not all reps have the same customer service mindset.

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    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
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    Dealer Response

    Thank you for taking the time to leave us a review! We look forward to your business with us again!

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