Sterling McCall Toyota

My vehicle serviced done and move out to parking space 8:30 am . I waiting and check my vehicle every 10 minutes but no one touches and open door untill 9:50 am I walk to cashier and ask them and they told me my car ready and also 10:30 they call me and said my car ready to go . The problem here why i have to wait 2 hrs more after my vehicle completely done ( my phone number in system but no one call me or call me at service waiting room ) .

Sterling McCall typically has stellar service (less than 45 minute wait, constant communication, friendly advisor, etc.). Today, the experience was exact opposite. It could have been because the dealer is being remodeled and service and express lines were combined? I had a 7:00am appointment for scheduled maintenance. I did not get out of my car until almost 7:30am with little to no check-in. Once I was checked in I was not given any updates. I checked on my car an hour later and was told car should be ready in 15 minutes. After not hearing anything, I checked again 45 minutes later. I was told car was at check-out station (a little over two hours later). Only positive about the visit was Brayan who helped me despite him not being my service advisor. I hope this visit was an exception.

The customer service was horrible. I went to there for oil change and also some other problem with the car. couple problem will need to order the parts and come back to install. It was still under the warranty. But, when I first approach to the agent who was helping me out. He is really lay back, just told me he need to manager approval. And didn?t really care about any customer. When I receive the text message saying the car is ready o pick up. I went to the desk. He didn?t even give me any greeting. Just look at me. I asked him, is the car ready. He just told me go to the cashier but without telling me any answer regarding the parts that still under warranty. I will need to ask everything to get the answer. Definitely not going back to do any more service after I finish last oil change service.

Good services. Thank you. I have bought 4 cars here, and I told my friends to buy. Specially thank you, Mr. Tuan Duong.

Take too long 3 hrs for oilchage and state inspection. When done app not update the current state, no text or call from service people.

My advisor is great, so I always try to book with him. The main problem is, this place is always too busy. Having made an appt., I waited almost 3 hours for my 25K-mile service, which is an improvement from my normal wait time on a weekday (weekend wait time is an all-day event, last Saturday the line for Service started on the highway). When the mechanics are this busy, they tend to make mistakes. In my case, today the mechanic(s) recommended an expensive repair because they didn't review my vehicle's history, otherwise they'd see that this work was done and paid for last time. I did remember having it done recently, which is the only reason I avoided paying again for it today. Now I'm compelled to go through my old records to make sure this type of carelessness didn't happen earlier and gone unnoticed. I wish the top people weren't so greedy, because in this case quantity does not transfer into quality. Last time I found an oil container on the passenger seat, the other time (or maybe that same day) - a rag. Based on the combined evidence, I'm concluding that the workers are just too overworked and tired to be fully aware and focused, so I feel uneasy entrusting my vehicle to them.

Fast service , updated you every now and then regarding the status of your car, the pricing for repairs and services are fair . The waiting area are nice with unlimited drinks.

Other than the construction, the visit was good. A little cramped but overall a very nice visit.

Hannah always always provide a great customer service. I am happy that Toyota has her in this team. The only bad thing right now the service repair lane is underconstruction and they have a provisional tent. It is work both the lane is long on weekends. I recommend go during the week.

It was a pleasant experience. Greeted by valet attendant who guided us where to queue. Service and repair was done in a timely and satisfactory manner. Customer service is very good.