Reviews
Aquí todos son muy cordiales uno se siente muy bien
Aquí todos son muy cordiales uno se siente muy bien atendido, en el área de espera tienes café y otras bebidas gratis, también tienes snack y be idas de maquina. Excelente
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Es maravilloso saber que tuvo una experiencia positiva y se sintió bien atendido en el concesionario. Proporcionar un ambiente amigable y acogedor junto con servicios como café, refrigerios y bebidas gratis puede hacer que la espera sea más placentera. ¡Nuestro objetivo final es su satisfacción! Apreciamos tu negocio. Esperamos poder ayudarle en el futuro.
The service manager was nice and understanding.
The service manager was nice and understanding. However, their service reps are not fully trained and not thoroughly inspecting the vehicle when I brought it in for service. They wasted my time when something simple could’ve been fix if it was done properly at the beginning. Took them 3 hours to figure out that there was some plastic piece stuck on my door which were causing the popping noise whenever I opened my driver side door.
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- Overall experience 3.0
- Does recommend this dealer
- Came in for service or repair
Gus was Awesome with me and he is good at what he do and
Gus was Awesome with me and he is good at what he do and Andreakos was great.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
We are thrilled to hear that Gus provided you with an awesome experience, and it's clear that he's great at what he does. It's also fantastic to know that Andrea was great in assisting you. We'll be sure to pass along your kind words to both of them. Your satisfaction is our top priority!
The overall experience is excellent, Oscar Cassess has
The overall experience is excellent, Oscar Cassess has been always professional and keeps his clients updated, in terms of vehicle maintenance.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
It's fantastic to hear that you've had an excellent overall experience and that Oscar has consistently provided professional and informative service, keeping you updated on vehicle maintenance. Your feedback is greatly appreciated, and we'll make sure to pass along your compliments to Oscar. Your satisfaction is our priority, and we look forward to continuing to provide you with top-notch service!
Very good service.
Very good service.. Keep up the good work 👍👍.. Excellent very satisfying.. The staff and service team treated like family and not just customer.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
We are delighted to hear that you had an excellent and very satisfying experience at Sterling McCall Toyota. It's great to know that the staff and service team treated you like family, emphasizing the personal touch in customer service. Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.
Thanks again.
Rahat Islam is a great salesman who crrated a great
Rahat Islam is a great salesman who crrated a great experience to your car dealership.
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- Quality of repair —
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
I'm glad to hear that Rahat provided you with a great experience at Sterling McCall Toyota. We appreciate your business. We look forward to assisting you in the future.
Had a terrible experience this month.
Had a terrible experience this month. Brought my car in for routine service, oil change and tire rotation. After more than two hours I had to track down my service provider to get a status. He finally showed me the multi point inspection results which found five critical items that needed repair right away. They also said my tires needed to be replaced, but gave no specifics. I declined any further work on my car and paid for my bill. Once I saw the bill, they DID NOT rotate the tires and never told me about this. My tires have plenty of tread life still remaining. I do not recommend taking a vehicle to them for service.
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- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
Thank you for your feedback, please know that we are looking into your concerns and will reply back to you soon.
Thank you for bringing this to my attention. I apologize for the negative experience you had during your recent service visit. I would like an opportunity to address your concerns and to earn your business, please contact me via email below. I look forward to speaking with you. Paul Krenzer Aftersales Director pkrenzer@group1auto.com
I would like to get my tires rotated on a priority basis so I don’t have to wait more than one hour. I took the car to a tire store and had the tread depth checked. All of the tires were acceptable although on the low end of the range. None of the tires are unsafe to drive on as reported by your service representative. The tread depth readings were not recorded or any reason why the tires were deemed dangerous!
The service and the time was perfect Rick howell
The service and the time was perfect Rick howell excellent. The price was also very good
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- Buying process —
- Quality of repair —
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
It's fantastic to hear that you had a perfect experience and that Rick provided excellent assistance! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.
WORST CUSTOMER SERVICE I HAVE EVER EXPERIENCED.
WORST CUSTOMER SERVICE I HAVE EVER EXPERIENCED. Very unprofessional advisor’s. I took my car for oil change and they took too long and left my car with AC on for hours and they didn’t call and notify me when it was ready.
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- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
Thank you for your feedback, please know that we are looking into your concerns and will reply back to you soon.
Thank you for bringing this to my attention. I apologize for your negative experience with our service department. I would like an opportunity to address your concerns and to earn your business, please contact me via email below. I look forward to speaking with you. Paul Krenzer Aftersales Director pkrenzer@group1auto.com
Went in for a oil change, muffler hanger replacement, and
Went in for a oil change, muffler hanger replacement, and tire rotation and was almost charged $400 dollars after waiting more than an hour from the projected time of completion. Almost every time I come here there's always something going on. Last time I will visit this dealership for anything. Going to Keating Toyota where the service is better, a bit farther but well worth it.
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- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
Thank you for your feedback, please know that we are looking into your concerns and will reply back to you soon.
Thank you for bringing this to my attention. I apologize for the inconvenience and the issues you encountered during your service visit. I would like an opportunity to address your concerns and to earn your business, please contact me via email below. I look forward to speaking with you. Paul Krenzer Aftersales Director pkrenzer@group1auto.com