Reviews
Pulled up to Express bay @6:40am for my first 5k mile
Pulled up to Express bay @6:40am for my first 5k mile service. None of the technicians acknowledged me, so I wandered I to an office area and waited a while. Finally went back to my truck and a fella approached me. After the service, another fella told me to wait inside for paperwork. 30 minutes later I flagged down so.eone with authority that was walking past. He got so.eo e to immediately do paperwork and release me. The paperwork was me paying $86.73 for my first oil change. They don't cover the oil till you've driven 10k miles. I watch the old oil drain from my motor, it was dark, so glad I trusted my hunch and paid to replace it with fresh oil. Left there and we t to TSC and bought 20 quarts of Mobil 1 Synthetic for $111.96...I'll make sure the motor oil stays fresh in my new tacoma, and save some hard earned cash.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
Thank you again for taking the time to let us know how we did. We hope you have a great day!
Jose could not have been more help and kind.
Jose could not have been more help and kind. The facility was well kept and I felt comfortable while I waited for my service to be completed.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you again for taking the time to let us know how we did. We hope you have a great day!
Customer
Great job, great communication, great personalities.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Thank you again for taking the time to let us know how we did. We hope you have a great day!
Patsy Prince
it was excellent and my Service Representative, Rick Howell, is always great to do business with.?
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
We're excited to hear that our team took care of you and that everything went very smoothly. We hope to see you again in the future.
The service was great
The service was great. The wait time was very short to have my car inspected.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Thank you, Alisa! We are thrilled to hear that our service team was able to give you a quick and pleasant service experience. We look forward to seeing you again!
When I drove up, I was I the wrong place.
When I drove up, I was I the wrong place. Someone told me where I needed to go. I went there and the next person took my car and got it taken care of. Great experience.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you again for taking the time to let us know how we did. We hope you have a great day!
Car service
Awful, I came in to service my car at 11:40am. They made me to stay till 2:30pm. As a pregnant woman, the feet got swollen that I can barely walk. Customer at services center got mad at the worker and they are not even sorry. Taking care of people that I came before. I am looking forward to get a better Toyota center to avoid coming to sterling MaCall.
- Customer service 1.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for bringing this to my attention. I apologize for the service experience you have encountered. I would like an opportunity to address your concerns and to earn your business, please contact me. I look forward to speaking with you. Stephen Wallace Customer Relations Liaison-Service 713-270-3720 swallace@sterlingmccalltoyota.com
Check Engine Light on - Handled by Rey
Rey is excellent in handling customer. He explains well the job to be done and recommends the most way to save on repairs.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Thank you for your kind review of Rey, we appreciate your business Hazel!
I totally trusted Sterling McCall Toyota for all of my
I totally trusted Sterling McCall Toyota for all of my car needs. They can really track as to when my RAV4 is due for maintenance. Sometimes it’s little bit expensive but it gaves me confidence that my car had received good service. My recent advisor was Oscar Casas , he was awesome in helping me , explained everything & prioritized what really needed .
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Meme, we are glad we could help! We always strive to provide top-quality service to every guest, and are pleased to hear that you enjoyed your experience here at Sterling McCall Toyota!
I have been with you since I purchase it via Victor Yugo.
I have been with you since I purchase it via Victor Yugo. Since then I always have it serviced there as well.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Well done