Reviews
I am not happy.
I am not happy. I wanted to replace my tires with Michellan tires but the the person who attended me confused and suggested to go for Yokohama tires. I feel very bad for making that choice. Can you do something for it.
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- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
Hello Jose, My name is Art Whatley and I am the Service Director and Sterling McCall Toyota. I apologize that this situation has arisen. I have tried to locate your information in our database so that I could contact you but am unable to locate it with the name you responded with. Could you please contact me so we can discuss further? I would appreciate hearing from you. 713-270-3924 is my direct line. Regards, Art Whatley Service Director
I have my car serviced here for a long time, And never
I have my car serviced here for a long time, And never had any problems before. Today I am facing a bait and switch, jack up Heavily from Coupons price, discount price to Actual quoting price.
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- Overall experience 2.0
- Does not recommend this dealer
- Came in for service or repair
Hello Tommy, My name is Art Whatley and I am the Service Director and Sterling McCall Toyota. I apologize that this situation has arisen. I have tried to locate your information in our database so that I could contact you but am unable to locate it with the name you responded with. Could you please contact me so we can discuss further? I would appreciate hearing from you. 713-270-3924 is my direct line. Regards, Art Whatley Service Director
Dealer has a ton of people in their reception bay, all
Dealer has a ton of people in their reception bay, all walking around with an iPad seemingly to appear busy, but not really concentrating on the customers sitting in their vehicles waiting for them to take care of them, taking what?s seems an inordinate amount of time just moving you through the line.
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- Overall experience 3.0
- Does not recommend this dealer
- Came in for service or repair
- Did make a purchase
My name is Art Whatley. I am the Service Director at Sterling McCall Toyota. We apologize for the inadequacies on your recent service visit. We strive to provide exceptional service to all our customers, and it’s clear that we fell short in this instance. I have tried reaching out but you were unavailable and I left a message to address your concern. Please contact me at 713-270-3924. Regards, Art Whatley Service Director
Service was faster than I expected.
Service was faster than I expected. Thanks. I’ll returning in the future if my vehicle Actually received a genuine greenlight on the multipoint inspection.
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- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
Hello, we are very happy we could provide you with a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Advised to do complete fuel system twice and less than 5k
Advised to do complete fuel system twice and less than 5k miles. Brake fluid exchange twice for a year, not 2 years as recommended.
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- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
- Did make a purchase
Hello Tung, My name is Art Whatley and I am the Service Director and Sterling McCall Toyota. I apologize that this situation has arose. I have tried to locate your information in our database so that I could contact you but am unable to locate it with the name you responded with. Could you please contact me so we can discuss further? I would appreciate hearing from you. 713-270-3924 is my direct line. Regards, Art Whatley Service Director
After getting the number when I first got in the stent
After getting the number when I first got in the stent shop, I waited for about 10 minutes without anyone talking to me. There were only 8-10 vehicles in the tent at the moment. The few vehicles came after me were being processed for service. One of the service manager finally had to walk me over to one service manager and told him to help me. I don?t understand what all the service managers (maybe 30 of them) were doing on their phones and computers and not taking care of a waiting customer.
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- Overall experience 4.0
- Does not recommend this dealer
- Came in for service or repair
- Did make a purchase
Hi, we apologize for the extremely disappointing experience you had in service. Your time is valuable, and we understand your frustration with the lack of attention. This is not the level of service we expect our customers to receive. We appreciate you bringing this to our attention and will use this feedback to improve our processes. Please reach out to us at (713) 270-3900 so we may assist you in moving forward towards a resolution.
They had Great service, I definitely do recommend this
They had Great service, I definitely do recommend this dealer, they're awesome. Thank you!! Carlos Briones
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Hi, we are delighted we could provide you with a positive experience! Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day!
I went to have my 2022 Sienna serviced.
I went to have my 2022 Sienna serviced. They didn't top up the radiator or windshield levels. It doesn't look like they rotated the tires, and I don't know if they changed the oil. I called customer service and they told me the manager would call me, and I'm still waiting for them to call me today.
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- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hello Henry Vidal, I am grateful for the opportunity to have been able to discuss your service concerns with you. Your business means a lot to us, and we sincerely hope that we will be able to resolve the matter to your complete satisfaction. Should you require any assistance in the future, please do not hesitate to reach out to me. Your continued satisfaction is our priority, and we are here to help whenever you need us. Regards, Art Whatley Service Director awhatley@sterlingmccalltoyota.com
Great service at Sterling McCall Toyota.
Great service at Sterling McCall Toyota. The salesman was very professional. They spotted other problems with the car so repairs can be made before it becomes critical. The oil change was a good price with coupon.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hello Sanjay, we're happy you found our staff to be so supportive during your experience here at Sterling McCall Toyota. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
I have never had an issue with Sterling McCall Toyota,
I have never had an issue with Sterling McCall Toyota, and I have been with them for around 10 years now. Amazing service, James has been my person and he is wonderful. Thank you, thank y'all, for the hospitality and service 🙏.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Hi, we're happy to hear you had such a positive experience with our team! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!