Reviews
Oil change took more than 2 hrs.
Oil change took more than 2 hrs. They asked $200 for checking the cause of the engine light
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- Overall experience 2.0
- Does not recommend this dealer
- Came in for service or repair
Ridvn, I’m sorry to hear about the trouble you're having with your vehicle service. After checking our records, I couldn't find any details of your visit, and it seems you might be referring to a different store that operates separately from us. If that's not the case, please let me know so we can address this matter quickly. Thank you for your understanding. Art Whatley Service Director awhatley@mccallgroup.com
Ana with custom service is the best!
Ana with custom service is the best! She persistently calls to remind me of my appointment which I truly appreciate. Receiving emails about my diagnosis is a wonderful way of keeping me on top of my financial situation. Great service from the start to the end.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi, we're happy to hear you had such a positive experience with Ana and team! We are always more than happy to assist you if anything else comes up. Take care!
High quality and attentive service.
High quality and attentive service. They kept me informed along the way and my car was ready on time. I don’t take my car anywhere else for service.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi, thank you for taking the time to let us know how we did. We hope you have a great day!
I would have given five stars, but they never returned my
I would have given five stars, but they never returned my text message or went over everything they did on my car with me. The lady at the front is also really rude when you pay to check out. This is in the service department and the bigger building not the express building.
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- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hi Melissa, we regret to hear that you had this experience with us. If you are willing to give us another chance, please contact us at (713) 270-3900 so we can understand your situation better in order to try and turn your experience around. Thank you, Sterling McCall Toyota
Oscar provided thorough details of the work.
Oscar provided thorough details of the work. Kept me informed by timely communication about the status of my car. Art Whaley was instrumental in providing guidance and resolving miscommunication. Thank you, Art!
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hi Bushra, we're happy you found our staff to be so supportive during your experience here at Sterling McCall Toyota. Please let us know if there is anything else we can do for you; we are more than happy to help!
Ive always serviced my vehicle at this Toyota dealer.
Ive always serviced my vehicle at this Toyota dealer. My service advisor Jean is the best I've ever dealt with and very knowledgeable. He listened, was very compassionate and delivered. He was very detailed and explained everything thoroughly. The customer at this location is superb.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hi Tania, we're glad you had such a wonderful experience with us! Please let us know if there is anything else we can do for you; we are more than happy to help!
The service rep went over all details of what I needed to
The service rep went over all details of what I needed to have repaired and explain why it needed to be done today.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hi Christine, our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!
Amazing fast service with friendly advisors.
Amazing fast service with friendly advisors. Always willing and able to explain work done well. Thanks Sterling McCall for taking such great care of my 2013 4 runner. I’ll drive it forever
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hello, we are very happy we could provide you with a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Very fast service, kept in contact with me the whole
Very fast service, kept in contact with me the whole time. Will come back to do services here.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hi Eric, thank you again for taking the time to let us know how we did. We hope you have a great day!
Mr Adalberto is the one who took care of my car.
Mr Adalberto is the one who took care of my car. He did it good . Nice work Sterling Mc call toyota.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hello, thank you for your kind review; we are happy to pass along your comments to Adalberto here at Sterling McCall Toyota! We are always more than happy to assist you if anything else comes up. Take care!