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Sterling McCall Lexus

(3,157 reviews)
Visit Sterling McCall Lexus
Sales hours: 8:30am to 7:30pm
Service hours: 7:00am to 6:00pm
View all hours
Sales Service
Monday 8:30am–7:30pm 7:00am–6:00pm
Tuesday 8:30am–7:30pm 7:00am–6:00pm
Wednesday 8:30am–7:30pm 7:00am–6:00pm
Thursday 8:30am–7:30pm 7:00am–6:00pm
Friday 8:30am–7:30pm 7:00am–6:00pm
Saturday 8:30am–7:30pm 7:00am–5:00pm
Sunday Closed Closed
2025 consumer dealer award
View 2 awards
2025 consumer dealer award 2024 consumer dealer award
New (832) 871-4994 (832) 871-4994
Used (832) 871-4768 (832) 871-4768
Service (832) 871-4966 (832) 871-4966

Reviews

(3,157 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Sterling McCall Lexus from DealerRater.

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Satisfied

I took my car for service and everyone was so thoughtful and friendly. Ashley took extremely good care of me

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

It's fantastic to hear that you had a great experience and that Ashley provided great assistance! Our ultimate goal is your satisfaction! We appreciate your business. We are excited to help you in the future.

The represenative was honest and detailed in his

The represenative was honest and detailed in his information. The services were performed in a timely manner. I will return for further services.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thank you for sharing your experience! We're glad to hear that our representative provided you with honest and detailed information and that the services were performed to your satisfaction in a timely manner. We appreciate your feedback and look forward to welcoming you back for any future services you may need.

Extremely trustworthy, professional, high quality and

Extremely trustworthy, professional, high quality and fast customer service. Always prefer this location and team

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

We are thrilled to hear that you had a trustworthy and professional experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

Imad was terrific in every possible way.

Imad was terrific in every possible way. He answered every question thoroughly and honestly, followed through to make the delivery process smooth and efficient, and was highly motivated to keep us fully satisfied. He made me into his biggest fan, and I was pleased to be able to contribute to his success. Ask for Imad if you visit the dealership and tell him that DB sent you!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Thank you for sharing your wonderful experience with Imad! We're thrilled to hear that he provided you with exceptional service and made sure that you were fully satisfied throughout the process. It's great to know that you were so pleased with his assistance and that you became his biggest fan. We'll be sure to pass along your kind words to Imad. We appreciate your recommendation and your support!

Wonderful experience!

Wonderful experience! They treat us like family with stellar customer service and superior product knowledge! Thank you Matt.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
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Dealer response

We are thrilled to hear that you had a wonderful experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

Everyone was friendly, polite and helpful.

Everyone was friendly, polite and helpful. The staff was ready to help you in anyway possible. Five star rating. My sales person, Jerry Chen was great.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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Dealer response

Thank you for your feedback! We're delighted to hear that you had a positive experience at the dealership and that our staff was friendly, polite, and helpful. It's great to know that they were ready to assist you in any way possible, and we appreciate your five-star rating. We're also glad to hear that Jerry provided you with great service. We value your business and look forward to serving you again in the future!

Amazing service amazing people and best pricing will come

Amazing service amazing people and best pricing will come back again for more work in the future

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

We are thrilled to hear that you had an amazing experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

Oil Service at Sterling McCall Lexus

Great and high performance and professionalism by the Officers and Technicians. I'm indeed pleased with the service.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

We are thrilled to hear that you had a great experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

Lexus Dealership

Customer service was great! Got in and out under about 2 hours as promised.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

We are thrilled to hear that you had a great experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

Van is such a patient salesman.

Van is such a patient salesman. It’s refreshing feeling like you can trust the person who is selling you your car. And I’m so pleased with my rx500h sport - it’s so fly. Van helped me 3 times over the past year as i kept extending my lease instead of moving forward and he never made me feel uncomfortable. I really appreciated it. I would also like to say how kind and accommodating the financing depart was upon my check out. They gave me options for ad-ons but without pressuring me into anything. This was an overall quick and joyful purchasing experience and Lexus has such a great product, I always feel like i’m getting great quality for the price. I recommend Sterling McCall and have sent two other family members there over the past few years. The service department is also seamless. It’s a great place.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

It's fantastic to hear about your positive experience at Sterling McCall Lexus! We're delighted that Van provided you with patient and trustworthy assistance, making your car-buying process enjoyable and comfortable. It's great that you appreciated the financing department's kind and accommodating approach, as well as the overall seamless experience at our dealership. We're thrilled that you're pleased with your RX500h Sport and that you feel like you're getting great quality for the price. Thank you for recommending Sterling McCall Lexus and for trusting us with your business. Enjoy your new vehicle!