Reviews
Write a reviewMy brother and I bought two Tiguan with Tony Roberts !
My brother and I bought two Tiguan with Tony Roberts !! He made the purchasing process quite simple and enjoyable! Was a pleasure to speak with and provided answers to all our questions.
My brother and I bought two Tiguan with Tony Roberts !
My brother and I bought two Tiguan with Tony Roberts !! He made the purchasing process quite simple and enjoyable! Was a pleasure to speak with and provided answers to all our questions.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Zero Stars for Momentum VW!
Zero Stars for Momentum VW! Extortion like practices. I sold my car back to the dealer they gave me a payoff for the car. I paid it off. VW sent me Settlement statement with the zero balance and inactivated my account. Few days later dealership messaged me and told me they made a mistake with the payoff quote and wanted close to 2k more. I contacted VW credit and customer service to push back and asked them that the dealership should own the their mistake. None helped! My account was activated again and it should I owed monthly payments for my car while the car was parked at the dealership for over 15 days. We went back and fourth but the useless general manager at the dealer ship (Vanessa Ramos) extorted more money from me $1949 to be exact. Shameful business practice and shameful customer service by VW.
Zero Stars for Momentum VW!
Zero Stars for Momentum VW! Extortion like practices. I sold my car back to the dealer they gave me a payoff for the car. I paid it off. VW sent me Settlement statement with the zero balance and inactivated my account. Few days later dealership messaged me and told me they made a mistake with the payoff quote and wanted close to 2k more. I contacted VW credit and customer service to push back and asked them that the dealership should own the their mistake. None helped! My account was activated again and it should I owed monthly payments for my car while the car was parked at the dealership for over 15 days. We went back and fourth but the useless general manager at the dealer ship (Vanessa Ramos) extorted more money from me $1949 to be exact. Shameful business practice and shameful customer service by VW.
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- Buying process —
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- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
It's upsetting to hear that you did not receive the top-notch service we strive to provide. We'd like the opportunity to discuss this with you. Please reach out to us at (844) 894-5462 at your earliest convenience to discuss how we can turn your experience into a positive one.
What am I calling for? All the information is already given. You have my contact information. I have leased three cars from you. My positive experience will come from getting my money back that was extorted from me. Thanks
Jesus was amazing during the full process, patient and
Jesus was amazing during the full process, patient and always ready to help. Even after the sales was done he is helping. I didn't like the fact that I only got one key of the car, I believe if you are buying Certified Pre-Owned they should forge the second key and include it on the price as a service, this is part of the Certification.
Jesus was amazing during the full process, patient and
Jesus was amazing during the full process, patient and always ready to help. Even after the sales was done he is helping. I didn't like the fact that I only got one key of the car, I believe if you are buying Certified Pre-Owned they should forge the second key and include it on the price as a service, this is part of the Certification.
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- Buying process —
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Felipe, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
TRULY GREAT BUYING EXPERENCE!
TRULY GREAT BUYING EXPERENCE! SEAMLESS PROCESS ENJOYABLE FROM START TO FINISH. MADE SURE I KNEW EVERYTHING ABOUT MY CAR
TRULY GREAT BUYING EXPERENCE!
TRULY GREAT BUYING EXPERENCE! SEAMLESS PROCESS ENJOYABLE FROM START TO FINISH. MADE SURE I KNEW EVERYTHING ABOUT MY CAR
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Hello, thank you for taking the time to let us know how we did. We hope you have a great day!
Very responsive.
Very responsive. Provided comprehensive information about the car a\. Very quick in finding the car we wanted. Nicolas was very helpful throughout the process.
Very responsive.
Very responsive. Provided comprehensive information about the car a\. Very quick in finding the car we wanted. Nicolas was very helpful throughout the process.
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
We're happy to hear you had such a positive experience with our team! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
I can't say enough good things about the team!
I can't say enough good things about the team! I visited with another VW dealer weeks ago where I spent close to 4 hours only to end up leaving. I arrived to my appointment and David was available to meet with me immediately and showed me the vehicle I was interested in. Within 45 minutes of my arrival, with Adam's assistance we closed the deal and I was ready to sign the paperwork. This was by far the easiest car buying experience I have ever had (and I have purchased quite a few vehicles in my lifetime!) Adrian was fast and friendly; I was in and out in record time. I will definitely recommend them to my family and friend over any other dealers!!
I can't say enough good things about the team!
I can't say enough good things about the team! I visited with another VW dealer weeks ago where I spent close to 4 hours only to end up leaving. I arrived to my appointment and David was available to meet with me immediately and showed me the vehicle I was interested in. Within 45 minutes of my arrival, with Adam's assistance we closed the deal and I was ready to sign the paperwork. This was by far the easiest car buying experience I have ever had (and I have purchased quite a few vehicles in my lifetime!) Adrian was fast and friendly; I was in and out in record time. I will definitely recommend them to my family and friend over any other dealers!!
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Elana, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Always trust momentum dealership this is my second car
Always trust momentum dealership this is my second car from momentum soft sales pitch comfortable to deal with them
Always trust momentum dealership this is my second car
Always trust momentum dealership this is my second car from momentum soft sales pitch comfortable to deal with them
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Hi, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Momentum Volkswagen of Upper Kirby. We look forward to your next visit! Take care!
Honest and easy to work with.
Honest and easy to work with. It was a quick negotiation and the paperwork was completed quickly and without undue pressure.
Honest and easy to work with.
Honest and easy to work with. It was a quick negotiation and the paperwork was completed quickly and without undue pressure.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
We are very happy to have provided you with such a positive experience. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Review
Easy process , great team, highly recommended , not sure what else to say it wants 50 words! Everything was great
Review
Easy process , great team, highly recommended , not sure what else to say it wants 50 words! Everything was great
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Hi there, thank you for taking the time to leave a review for us. We're happy we could meet your expectations! We sincerely thank you for the positive review, and look forward to seeing you again soon!
Sales team / person was professional, very well prepared
Sales team / person was professional, very well prepared and made the transaction very simple. I will return because of Tony
Sales team / person was professional, very well prepared
Sales team / person was professional, very well prepared and made the transaction very simple. I will return because of Tony
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Hi, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Momentum Volkswagen of Upper Kirby. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
