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The owner of this dealership forces the purchase of an Apex Protect Gps. They will not remove the device or charge from the purchase. The review of the... Apex Protect are not favorable. Too bad I really liked the truck. If they wanted to push the customer around why do they not just raise the price and be honest and have integrity.
We actually had a sales guy from the dodge dealership help us. Place was super clean and everyone was really polite. Sonny worked his behind off getting... us into a new Ford 250.
1 STAR!!!!!! AVOID AT ALL COSTS. They charged me for a spray on bed liner that I did not receive. Also added a hidden fee of $795 (actually more bc this... amount was included in the amount I financed) for a GPS locating service I will never use. And the service is only good for 12 months. When I called to ask about it I was told “you signed the agreement.” Which I did; however, it is bad business on their end. AVOID AT ALL COSTS and if you choose to purchase a vehicle, make sure you review the purchase agreement line item by line item. Because this place loves to make money off of hidden fees!!!!!!! Bad business!
OLD SCHOOL DISHONEST CAR Salesmen. These sales people absolutely strung us along for two days pricing a new f-150. Im an engineer at at the last minute... wanted everything on a spreadsheet to review various elements of the deal. We were told to come up to Tomball to work everything out. I said I wanted out the door info prior to leaving Katy. Well then the deal changed by over $1400. Sales manager basically said that's too bad but I wont loose money on something like that. Hmmm. Just a great example of a lack of candor and honesty. SHOP SOMEWHERE ELSE!
Looking around for a used car and the sales guy Kirk Wilson was very helpful. Gave a lot of options and helped me find something within my price range... to consider
Beware of Andrea and her “Director” in the used car dept. Agreed on a price for a truck sent all my info in to close the deal. Heard nothing for 2 days... then found out they sold the car to someone else because I would not use their inflated interest rate to finance the car. This is not someone you want to do business with. Buy from another Ford dealership.
What a great experience, Jorge Lopez made my buying process the very best I have had in all my years of buying a vehicle. His knowledge of the product,... professionalism and honesty is far and few between. I would highly recommend anyone in the market to reach out to Jorge!!!!
All of the salesmen and finance personal that we dealt with to purchase our new truck were both nice, professional and knowledgeable about what they were... doing.
Ahmed Elsherif was my Sales Advisor...He is so personal and really took time with my mother and I. My mom purchased a vehicle from him back in November... and I purchased a vehicle from him in February. Ahmed found the exact vehicle I wanted and had it shipped in a timely manner. He went above and beyond! He is awesome! I will always buy from him.
Brought one of our fleet vehicles in because of a starting issue it was having. Was told the fuse box had to be relocated, and that some wires had worn.... This is a 2014 F-150 with about 80,000 miles. I was also told it wasn’t under warranty. It seems like if the factory installed fuse box needs to be relocated, and wires have prematurely worn, it would be under warranty. But, I digress. I can handle that more than the blatant disregard for customers the service department at tomball ford has shown. Some of the worst customer service I’ve ever experienced at a dealership. Dropped the truck off Thursday and explained how it is a work truck and needed by Monday. After they failed to return my calls Friday and Saturday I was able to talk to someone Monday morning. I was told they hadn’t even looked at it yet. Then, after I was a bit more vocally aggressive with them, they figured out the issue and told me it would be $360 for an issue that seems to be a manufactur defect. Perhaps they did all this knowing I had no choice but to let them do the repair since a sitting fleet truck is wasting money. We are expanding our fleet with new trucks and I certinaly wont be spending that money at Tomball Ford. Also, if Ford has an issue with having to relocate fuse boxes and worn wires, then I’ll be looking for another brand of vehicle for work and personal transportation.