Tomball Ford

This was my first time visiting Ford Tomball, and I have to say, Bryan Dixie was absolutely fantastic! He was incredibly patient and truly went above and beyond to make sure I had a great experience. He listened to all of my concerns, took them seriously, and took the time to explain every step of the process so I felt comfortable and informed. His customer service was exceptional, and he definitely earned himself a returning customer. Thank you, Bryan, for making my first experience at Ford Tomball such a positive one!

Best experience I’ve had at a dealership. The entire process was pleasant. I will definitely be back to purchase my next vehicle with Tomball Ford!

Great service and great people! Go see Grace and she will get you taken care of!

Ronny Ghiselli went of his way to make we got exactly what we wanted. He is was excellent!

Very easy to work with. No games played, worked with my needs and made the deal happen.

Jason Jules is very patient, kind and has excellent customer service.. He is truly awesome to work with! We really appreciate his help with buying our new Expedition! Thank you!!

I had an extremely disappointing experience with the service department. I scheduled the earliest available appointment at 7:00 a.m. for a check engine light diagnosis, expecting my vehicle would at least be evaluated that day. Instead, I was told to leave my vehicle, and after more than 24 hours, no diagnosis had even been started. The purpose of an appointment is to have a vehicle seen within a reasonable timeframe, not to have it sit in the parking lot for one or two days before anyone looks at it. If the service department is backlogged or understaffed, appointment availability should reflect that reality instead of giving customers unrealistic expectations. Management, including the General Manager and Service Manager, should reevaluate how appointments are scheduled and communicated. If the department doesn't have the capacity to inspect vehicles at the scheduled appointment time, it would be better to limit appointments than inconvenience customers by holding their vehicles for days without any progress.

My salesman was fine but they burned me good in finance. They play games with the numbers. I’ll never consider going back.

Surpriseingly good experience. Multiple vehicles bought at Tomball Ford! get rid of the haggling and the experience would be better.

I had a very had a bad experience here before but gave it another chance, big mistake. I called ahead about some recalls to address and the person told me I needed to come in to get them fixed, no appointment needed. At the temporary check-in the person radioed 3 times for someone to come and help me, nobody came. Very frustrating as there were 5 staff just hanging around the area doing nothing. I eventually went inside to find someone in service and there were 4 people huddled chatting amongst themselves, two free desks with people behind, and two ladies behind the reception desk. I guess no one wanted to come outside for a customer today. I told the lady behind the desk that I had been told to come in, she checked my VIN and said no, there was nothing they could do for me. I asked who the person was I talked to, it was the other lady sitting next to her. Apparently new and still being trained. Completely wasted my time today, and the worst customer service I have ever seen in any dealership ever. Avoid this place, I will drive a little further next time to Planet Ford for professionals.