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Beware of Andrea and her “Director” in the used car dept. Agreed on a price for a truck sent all my info in to close the deal. Heard nothing for 2 days... then found out they sold the car to someone else because I would not use their inflated interest rate to finance the car. This is not someone you want to do business with. Buy from another Ford dealership.
What a great experience, Jorge Lopez made my buying process the very best I have had in all my years of buying a vehicle. His knowledge of the product,... professionalism and honesty is far and few between. I would highly recommend anyone in the market to reach out to Jorge!!!!
All of the salesmen and finance personal that we dealt with to purchase our new truck were both nice, professional and knowledgeable about what they were... doing.
Ahmed Elsherif was my Sales Advisor...He is so personal and really took time with my mother and I. My mom purchased a vehicle from him back in November... and I purchased a vehicle from him in February. Ahmed found the exact vehicle I wanted and had it shipped in a timely manner. He went above and beyond! He is awesome! I will always buy from him.
Brought one of our fleet vehicles in because of a starting issue it was having. Was told the fuse box had to be relocated, and that some wires had worn.... This is a 2014 F-150 with about 80,000 miles. I was also told it wasn’t under warranty. It seems like if the factory installed fuse box needs to be relocated, and wires have prematurely worn, it would be under warranty. But, I digress. I can handle that more than the blatant disregard for customers the service department at tomball ford has shown. Some of the worst customer service I’ve ever experienced at a dealership. Dropped the truck off Thursday and explained how it is a work truck and needed by Monday. After they failed to return my calls Friday and Saturday I was able to talk to someone Monday morning. I was told they hadn’t even looked at it yet. Then, after I was a bit more vocally aggressive with them, they figured out the issue and told me it would be $360 for an issue that seems to be a manufactur defect. Perhaps they did all this knowing I had no choice but to let them do the repair since a sitting fleet truck is wasting money. We are expanding our fleet with new trucks and I certinaly wont be spending that money at Tomball Ford. Also, if Ford has an issue with having to relocate fuse boxes and worn wires, then I’ll be looking for another brand of vehicle for work and personal transportation.
Received an advertisement stating that they would buy my vehicle at a higher price from the black book value. Showed up to the dealership and the first... quote for the trade-in was 15,000 less than what is offered on the advertisement mailed to me after I had my truck detailed
Purchased 2016 F250 a year ago with the $795 Apex Protect GPS package. I was led to believe that this was a one time cost, turns out it only covered a... year's worth of service. First oil change was performed at Tomball Ford's Quick Lane service department. While the first oil change was performed at no charge, I later found that they left the oil fill cap off - burning oil smell. Found the cap around the radiator core support as well as oil mist all around the firewall.
My car was totaled the whole facility helped from collision Nick to service Misti. Kent GM is amazing . Tommy salesman was so nice and truly cares. Most... dealers are all number. This facility cares about you as a person.
Winnie in customer relations is a PRO!! She mad this experience the very best ever!!
I Had to bring my car in for service- just moved to Tomball and didn't have a clue. Winnie in Cidtomer Relations made it so easy and was very friendly... and professional!