Reviews
Write a reviewNo car from the cars.com site on the lot.
Stopped by yesterday. No one ever came out ( I guess scared of the rain). I drove the lot 2 times around and could not see any of the cars listed on cars.com site. Parked for a few minutes then left. I am kind of glad to see the do have the price posted on the cars windshield, saves headaches. I sent request on a car a few weeks back with no Answers. I have seen the 2 star rating on line and figure I thread safely. Glad I did! Too bad.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 2.0
- Does not recommend this dealer
- Shopped for a used car
- Did not make a purchase
Javier thanks for doing a review. This helps us get better and improve our service. I am sorry to hear that no one came out to serve you. We were short of stuff by that time you came to visit us. Now we have more sale reps and people dedicated to answering emails. If you are in a need a car again we will be glad if you visit us and in the purchase of a car, we offer you the first oil change for free. thank you again Roberto Guzman
Tahoe
Sent a message asking about a Tahoe they had before we drove 70 miles out of our way on our way home. It was a holiday weekend, but I ended up having to call the morning we were leaving to see if we were going to drive over there and look at it. Santiago greeted us courteously and promptly and showed us the vehicle, But it was not what we were looking for.
- Customer service 4.0
- Buying process —
- Quality of repair —
- Overall facilities 4.0
- Overall experience 3.0
- Does not recommend this dealer
- Shopped for a used car
- Did not make a purchase
Mr. JA my name is Roberto Guzman, we are glad that you came to our car lot. We are sorry for what happened to you and it wasn't what you expected. We are improving our way of serving our clients from other cities. If in the near future you are looking for a car you can contact us and now we are recording videos of the car and send it at the request of the client. We hope that next time if you contact us we can offer you a better service. thank you again.
5 Stars? Really?
How can this dealership have a 5 star rating when almost all reviews are negative? I have been trying to make contact with them about a used car they have posted on Cars.com. Been trying for several days with no response to any form of text, e-mail, or phone calls.
- Customer service 1.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did not make a purchase
I am sorry to hear this Mr. Muleskinner. At that time we were short of staff, but now we are more prepared and ready to serve you. we do appreciate your review and thank you.
Paniagua Auto Mall
Great Experience !!!...easy and smooth transaction. I recommend it 100%
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Thank you for your preference!
Buyers Beware!
This dealership is a joke! Drove 100+miles from Atlanta only to see junk cars, that they are advertising as good running condition. But in the words of the salesman"Don't Crank Up the Vehicle, Because the Water Pump is MISSING!" (I guess from the time we spoke to the salesman the day before and 24 hours later when we arrived in Dalton, Ga the pump miraculously disappeared??) We tried to make Lemons, out of Lemonade and tried not to make a wasted trip. We thought we found a vehicle that was workable so we offered cash. The seller immediately jacked up the price that it was advertised and tried to sell and 02" Vehicle for almost double the price they had it listed. When asked about the jacked up price, they had no explanation to why the price was immediately increased even after we advised that we spoke to a sales person the day before confirming the price. DON'T WASTE YOUR TIME WITH THIS SHADY DEALERSHIP!!!!
- Customer service 1.0
- Buying process 1.0
- Quality of repair 1.0
- Overall facilities 1.0
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did not make a purchase
Great Sales Staff
I purchase a car but I was not happy with the purchase. They refunded me the money! I didn't have much cash and I was so impressed with their customer service. As in any used cars please do your due diligence on the vehicle. They went over and above.
- Customer service 4.0
- Buying process 4.0
- Quality of repair —
- Overall facilities 4.0
- Overall experience 4.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Thank you for your feedback, Lynn. We try to do our best and do the right thing for our customers.
Bad Response
They did not respond to my request for more information. And when I called the Dalton location days later, the rep didn't seem willing to make my buying experience comfortable at all. I don't want to do business with them.
- Customer service 1.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 2.0
- Does not recommend this dealer
- Shopped for a used car
- Did not make a purchase
Upset...
I sent the email about a SUV I was interested in they did respond promptly by telling me it was still available. I replied back telling them what I could pay up front and asking what I needed to bring for possible financing, never got a response from them. I called just a day later the first person told me that they thought it was at their Cleveland location but wasn't sure put me on hold only to come back and tell me he wasn't sure where it was and put me back on hold. Finally another man comes on the phone and tells me that they no longer have the SUV had been sold. Why could someone not have responded to my email and why did the first person I spoke with not know this? I did get the address for the location here in Cleveland I have rode by there however I'm not sure now that I would trust them to sell me a decent car.
- Customer service 2.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 2.0
- Does not recommend this dealer
- Shopped for a used car
- Did not make a purchase
Paniagua Auto Sales.
A great buying experience. Sales people were friendly, helpful and truthful. The entire buying process from test drive to purchase was an enjoyable and a relaxing experience. They have good vehicles at a good price. Their website was easy to navigate and great pictures of the vehicle with accurate descriptions. It was worth the three hour drive to purchase a vehicle from this dealer. I would recommend them to my friends and family.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Thanks for your review we look forward to serve you again.
Worst Cars Ever
Do not waste your time. It's a junkyard. They have repair cars before you can test drive them. They should be shut down.
- Customer service 1.0
- Buying process 1.0
- Quality of repair —
- Overall facilities 1.0
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did not make a purchase
I am sorry for the inconvenience. we try to have better cars every time. I would like for you to come by again.