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Legacy Ford

Not rated Dealerships need five reviews in the past 24 months before we can display a rating.
(756 reviews)
Sales hours: 9:00am to 8:00pm
Service hours: 7:00am to 4:00pm
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Sales Service
Monday 9:00am–8:00pm 7:00am–6:00pm
Tuesday 9:00am–8:00pm 7:00am–6:00pm
Wednesday 9:00am–8:00pm 7:00am–6:00pm
Thursday 9:00am–8:00pm 7:00am–6:00pm
Friday 9:00am–8:00pm 7:00am–6:00pm
Saturday 9:00am–8:00pm 7:00am–4:00pm
Sunday Closed Closed

Reviews

Not rated Dealerships need five reviews in the past 24 months before we can display a rating.
(756 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Legacy Ford from DealerRater.

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2.0

Great Sales HORRIBLE SERVICE

The sales process was smooth and easy but vehicle needed service in the first 50 mile and again at 2000 miles for various defects. The service dept doesn't call with updates nor do they have any updates when you call them. Even the service manager tells you he doesn't know the status of your car and will call you back - that doesn't happen. So I have tried to call the manager to find out what is going on and he doesn't return calls either. As of today of the 3 months that I have owned this vehicle it has been in their shop for 3 weeks. Once they get your money they treat you like trash

2.0

Great Sales HORRIBLE SERVICE

The sales process was smooth and easy but vehicle needed service in the first 50 mile and again at 2000 miles for various defects. The service dept doesn't call with updates nor do they have any updates when you call them. Even the service manager tells you he doesn't know the status of your car and will call you back - that doesn't happen. So I have tried to call the manager to find out what is going on and he doesn't return calls either. As of today of the 3 months that I have owned this vehicle it has been in their shop for 3 weeks. Once they get your money they treat you like trash

Rating breakdown (out of 5):
  • Customer service 2.0
  • Buying process 4.0
  • Quality of repair 2.0
  • Overall facilities 3.0
  • Overall experience 2.0
  • Does not recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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1.0

Poor communication

I brought my Ford focus to legacy ford against warnings about their service department. I was told by ford corporate to have them diagnose the transmission and have legacy contact them with my case # and they would provide me with a rental while the diagnoses and remedy were being worked out. 3 weeks later I was called by the rental place that I owed them $2300 for the rental so I called legacy and was told they would talk to them and them didn't. Then I get a call from legacy saying the car was completed and I needed to pay $6700. I could not believe it and also said they had to replace the starter which i never had a problem with. I guess I should of listened to others warning and now I know why they only have a one star rating with the BBB

1.0

Poor communication

I brought my Ford focus to legacy ford against warnings about their service department. I was told by ford corporate to have them diagnose the transmission and have legacy contact them with my case # and they would provide me with a rental while the diagnoses and remedy were being worked out. 3 weeks later I was called by the rental place that I owed them $2300 for the rental so I called legacy and was told they would talk to them and them didn't. Then I get a call from legacy saying the car was completed and I needed to pay $6700. I could not believe it and also said they had to replace the starter which i never had a problem with. I guess I should of listened to others warning and now I know why they only have a one star rating with the BBB

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process
  • Quality of repair 1.0
  • Overall facilities 1.0
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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5.0

Tom Roberts

All things were handled to my satisfaction and the vehicle is fine.

5.0

Tom Roberts

All things were handled to my satisfaction and the vehicle is fine.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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5.0

2020 Escape

Love, love the car, loved the sales person, the repair guy was great, the only issue was that I was led to believe that all I would need to do was sign the papers but that was not the case.

5.0

2020 Escape

Love, love the car, loved the sales person, the repair guy was great, the only issue was that I was led to believe that all I would need to do was sign the papers but that was not the case.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 4.0
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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5.0

rosalinda710@hotmail.com

The person that helped us was so helpful and very good at doing his job.

5.0

rosalinda710@hotmail.com

The person that helped us was so helpful and very good at doing his job.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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1.0

Bought a lemon.

Bought a truck from Legacy Ford May 3rd. Had starting electrical issues May 23rd. No sire what?s going on. But I would have thought the dealer would have looked at all angles before selling me a truck that has electrical problems.

1.0

Bought a lemon.

Bought a truck from Legacy Ford May 3rd. Had starting electrical issues May 23rd. No sire what?s going on. But I would have thought the dealer would have looked at all angles before selling me a truck that has electrical problems.

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process 1.0
  • Quality of repair 1.0
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
  • Did not make a purchase
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5.0

Legacy Ford

I had a great a experience. I wanted to look around before making my selection and at the end I went for the best offer.

5.0

Legacy Ford

I had a great a experience. I wanted to look around before making my selection and at the end I went for the best offer.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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5.0

Great Experience!

We have been looking at vehicles for the past few months but remained undecided. The sales consultant at Legacy, Ryan, was extremely patient with us through this process and was never pushy. Once we decided on a vehicle to purchase, the rest of the Legacy team was very professional and courteous. We were in and out in a little over an hour and have been enjoying our new car ever since!

5.0

Great Experience!

We have been looking at vehicles for the past few months but remained undecided. The sales consultant at Legacy, Ryan, was extremely patient with us through this process and was never pushy. Once we decided on a vehicle to purchase, the rest of the Legacy team was very professional and courteous. We were in and out in a little over an hour and have been enjoying our new car ever since!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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5.0

Review of Legacy Ford new car purchase

Jacob Underwood was the best sales representative I have ever dealt with. VERY professional, courteous and knowledgeable.

5.0

Review of Legacy Ford new car purchase

Jacob Underwood was the best sales representative I have ever dealt with. VERY professional, courteous and knowledgeable.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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4.0

I hate these reviews, do not call me about it

I should not have been in a rush to purchase. I think I could have got a better deal somewhere else.

4.0

I hate these reviews, do not call me about it

I should not have been in a rush to purchase. I think I could have got a better deal somewhere else.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 4.0
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does not recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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See all 756 reviews