Legacy Ford

4.4 out of 5 4.4

Reviews

4.4 out of 5 4.4
744 lifetime reviews. A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.

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  • 5.0 out of 5
    October 9, 2019

    Salesman and finance individuals were both very helpful and cooperative while purchasing a Ford Escape.

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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    Dealer Response

    Yolanda Cadena, thank you for your wonderful response to the quality of service our Staff provides! We are happy we could make your experience a posit...ive one! We hope to be of service to you again! Take care!

  • 5.0 out of 5
    September 20, 2019

    Great sales and dealership. Went above and beyond to make deal work.

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    Stephen Meredith, our number one goal is attaining 100 percent customer satisfaction in all aspects of our dealership. We hope to be of service to yo...u again! Take care!

  • May 19, 2018

    Third time purchasing a vehicle at ford legacy and every time it's such a great experience!

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    Lisa, we are happy we could make your experience a positive one! If you have any additional needs or questions, we will be more than happy to assist y...ou! Safe travels!

  • 1.0 out of 5
    August 5, 2019

    extremely poor service after sold the car to custom. It took me more than 4 sites visiting and more than 10 weeks still not get my refund. I left my personal... contact, asked manager to call me however it was never happened. please try to stay away from Legacy Ford dealer at Sugarland, TX.

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    Does not recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    Zhan M, thank you for sharing your honest feedback. We are disappointed that you have had such a negative experience dealing with us here at Legacy Fo...rd. We can assure you that it was truly not our intention to disappoint or frustrate you during this process.

  • 5.0 out of 5
    May 29, 2018

    Service Rep Valentino was great to work with to resolve an intermittent electrical problem in my F250 truck.

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    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
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  • 1.0 out of 5
    May 10, 2018

    Horrible experience. My son currently serving in the Army was home for a few days and wanted to buy a new F150 while here. He contacted Legacy several... weeks ago and told them when he would arrive and exactly the truck he desired so they could have it ready. The week before arrival he was assured it would be ready on Monday afternoon (the day he arrived). When he called Monday he was told a delay so Tuesday at 1. Tuesday afternoon he was told Wednesday at 1, then not until 2:30. When he got to Legacy at 2:30 - still not there. When it finally arrived at about 3, he did a test drive and set the final buying process in motion. It turns out they had only one sales manager (why have sales people if they can not make a decision?) and so things ground to a near halt. He had called Ford about financing rates a was told 60 mos and 2.9% (note his credit rating is over 800 and he documentation showing he has savings to buy 2 or 3 F150's cash). The sales man told him they only offer 5% rates. We pulled up the same truck on the legacy website and they showed several discounts and sure enough 2.9% for 60 mos with legacy name within the payment calculator box. The sales man said that was some other thing that did not apply. This is clearly a text book definition of BAIT AND SWITCH. Because my son only has limited days of leave and his purchase date was already pushed back he felt pressure to just go along and continue the purchase. Finally after 8:30 he drove away. 6 hours after arriving. That truck buying experience was pathetic and legacy ford should be embarrassed. I never intend to step foot into a legacy dealership again and hope this review will encourage others to find a dealer that does not cheat and respects a customers time.

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    Does not recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    Thank you for taking the time to leave us this detailed feedback. We strive to provide very pleasant car buying experiences, and we are saddened to le...arn that we may have fallen short of the high standards we set for ourselves. We would like the opportunity to try and regain your trust in our business and resolve this matter for you, if we still can. Please give us a call at (800) 373-4156 at your earliest convenience so we can work with you to make this better. We look forward to speaking with you soon. Take care.

  • 5.0 out of 5
    April 27, 2018

    Great service from start to finish I had my escape serviced the staff is always very friendly

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    Came in for service or repair
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  • 5.0 out of 5
    March 31, 2018

    Very good customer service ... sales rep Noe really helped me we will be going back for future cars really happy with the customer service

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    Shopped for a used car
    Did make a purchase
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    Dealer Response

    We really appreciate you taking the time to leave us feedback on your visit! Please let us know if there is ever anything else we can do for you! Safe... travels!

  • 5.0 out of 5
    March 20, 2018

    Service always commendable; good customer service; waiting area always clean.

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    Came in for service or repair
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  • 5.0 out of 5
    February 25, 2018

    Legacy Ford provides superior service for both vehicle purchases and ongoing service. I have purchased two new vehicles from Legacy and have all of my... vehicles maintained by Legacy.

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    Shopped for a new car
    Did make a purchase
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