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Legacy Ford

Not rated Dealerships need five reviews in the past 24 months before we can display a rating. (759 reviews)
Sales hours: 9:00am to 8:00pm
Service hours: 7:00am to 6:00pm
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Sales Service
Monday 9:00am–8:00pm 7:00am–6:00pm
Tuesday 9:00am–8:00pm 7:00am–6:00pm
Wednesday 9:00am–8:00pm 7:00am–6:00pm
Thursday 9:00am–8:00pm 7:00am–6:00pm
Friday 9:00am–8:00pm 7:00am–6:00pm
Saturday 9:00am–8:00pm 7:00am–4:00pm
Sunday Closed Closed

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Reviews

Not rated Dealerships need five reviews in the past 24 months before we can display a rating. (759 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Legacy Ford from DealerRater.

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Dishonest dealer, didn’t respect an agreement and sold

Dishonest dealer, didn’t respect an agreement and sold car out from under us. No real integrity and not to be trusted

Dishonest dealer, didn’t respect an agreement and sold

Dishonest dealer, didn’t respect an agreement and sold car out from under us. No real integrity and not to be trusted

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
  • Did not make a purchase
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Most dishonest dealership I've ever dealt with.

Most dishonest dealership I've ever dealt with. Confirmed interest in a car, didn't manage to agree on a price, so we walked, thats fine it happens. They called the next day giving a better price which we appreciated and accepted it. Next day they sold it to someone else......thanks Aaron, glad your word means nothing and sorry I can't drop my life just to get down to the dealership.........unbelievable.

Most dishonest dealership I've ever dealt with.

Most dishonest dealership I've ever dealt with. Confirmed interest in a car, didn't manage to agree on a price, so we walked, thats fine it happens. They called the next day giving a better price which we appreciated and accepted it. Next day they sold it to someone else......thanks Aaron, glad your word means nothing and sorry I can't drop my life just to get down to the dealership.........unbelievable.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
  • Did not make a purchase
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I left my truck at Legacy Service with Lance this

I left my truck at Legacy Service with Lance this morning.. I’ve been going to Helfman for 30 years but moved to Richmond and decided to give Lagacy a try. What a difference. Lance had an idea of what my issue was which put me at ease. Helfman was non committal when I called them yesterday. The ride home was better, the waiting room was far better and ha S a cafe. What a better experience.

I left my truck at Legacy Service with Lance this

I left my truck at Legacy Service with Lance this morning.. I’ve been going to Helfman for 30 years but moved to Richmond and decided to give Lagacy a try. What a difference. Lance had an idea of what my issue was which put me at ease. Helfman was non committal when I called them yesterday. The ride home was better, the waiting room was far better and ha S a cafe. What a better experience.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Great Sales HORRIBLE SERVICE

The sales process was smooth and easy but vehicle needed service in the first 50 mile and again at 2000 miles for various defects. The service dept doesn't call with updates nor do they have any updates when you call them. Even the service manager tells you he doesn't know the status of your car and will call you back - that doesn't happen. So I have tried to call the manager to find out what is going on and he doesn't return calls either. As of today of the 3 months that I have owned this vehicle it has been in their shop for 3 weeks. Once they get your money they treat you like trash

Great Sales HORRIBLE SERVICE

The sales process was smooth and easy but vehicle needed service in the first 50 mile and again at 2000 miles for various defects. The service dept doesn't call with updates nor do they have any updates when you call them. Even the service manager tells you he doesn't know the status of your car and will call you back - that doesn't happen. So I have tried to call the manager to find out what is going on and he doesn't return calls either. As of today of the 3 months that I have owned this vehicle it has been in their shop for 3 weeks. Once they get your money they treat you like trash

Rating breakdown (out of 5):
  • Customer service 2.0
  • Buying process 4.0
  • Quality of repair 2.0
  • Overall facilities 3.0
  • Overall experience 2.0
  • Does not recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Poor communication

I brought my Ford focus to legacy ford against warnings about their service department. I was told by ford corporate to have them diagnose the transmission and have legacy contact them with my case # and they would provide me with a rental while the diagnoses and remedy were being worked out. 3 weeks later I was called by the rental place that I owed them $2300 for the rental so I called legacy and was told they would talk to them and them didn't. Then I get a call from legacy saying the car was completed and I needed to pay $6700. I could not believe it and also said they had to replace the starter which i never had a problem with. I guess I should of listened to others warning and now I know why they only have a one star rating with the BBB

Poor communication

I brought my Ford focus to legacy ford against warnings about their service department. I was told by ford corporate to have them diagnose the transmission and have legacy contact them with my case # and they would provide me with a rental while the diagnoses and remedy were being worked out. 3 weeks later I was called by the rental place that I owed them $2300 for the rental so I called legacy and was told they would talk to them and them didn't. Then I get a call from legacy saying the car was completed and I needed to pay $6700. I could not believe it and also said they had to replace the starter which i never had a problem with. I guess I should of listened to others warning and now I know why they only have a one star rating with the BBB

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process
  • Quality of repair 1.0
  • Overall facilities 1.0
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Tom Roberts

All things were handled to my satisfaction and the vehicle is fine.

Tom Roberts

All things were handled to my satisfaction and the vehicle is fine.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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2020 Escape

Love, love the car, loved the sales person, the repair guy was great, the only issue was that I was led to believe that all I would need to do was sign the papers but that was not the case.

2020 Escape

Love, love the car, loved the sales person, the repair guy was great, the only issue was that I was led to believe that all I would need to do was sign the papers but that was not the case.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 4.0
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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rosalinda710@hotmail.com

The person that helped us was so helpful and very good at doing his job.

rosalinda710@hotmail.com

The person that helped us was so helpful and very good at doing his job.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Bought a lemon.

Bought a truck from Legacy Ford May 3rd. Had starting electrical issues May 23rd. No sire what?s going on. But I would have thought the dealer would have looked at all angles before selling me a truck that has electrical problems.

Bought a lemon.

Bought a truck from Legacy Ford May 3rd. Had starting electrical issues May 23rd. No sire what?s going on. But I would have thought the dealer would have looked at all angles before selling me a truck that has electrical problems.

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process 1.0
  • Quality of repair 1.0
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
  • Did not make a purchase
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Legacy Ford

I had a great a experience. I wanted to look around before making my selection and at the end I went for the best offer.

Legacy Ford

I had a great a experience. I wanted to look around before making my selection and at the end I went for the best offer.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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