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Legacy Ford

Not rated Dealerships need five reviews in the past 24 months before we can display a rating. (759 reviews)

Reviews

Not rated Dealerships need five reviews in the past 24 months before we can display a rating. (759 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Legacy Ford from DealerRater.

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Rebuilding Our Trust and Your Legacy

Thank you for treating us with respect and taking our suggestions seriously. We have only one comment regarding our Mustang. We would appreciate the same attention to detail regarding notations to the account (correct mileage on forms) as we expect for the actual service.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

Thanks so much for your feedback, Mark. We are glad that you enjoyed working with our staff. Do not hesitate to call if you need anything.

Recall work

Service staff coordinator Mark Stavinoha was great

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 4.0
  • Overall facilities 4.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

THANK YOU JILL .... THANK YOU FOR YOUR BUSINESS

Great Service

The staff is very helpful and friendly every time we have been there.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 3.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

Hi, Gregory, we are happy you had a pleasant experience at our dealership. It is our goal to provide a positive customer experience.

Repair of Truck

Promptly took care of my problem with the truck and explained the problem to me

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

THANKS FOR YOUR BUSINESS

Friendly Service Department

The service staff was friendly and helpful. Appreciate Mark Stavinoha's assistance with our service issues.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

We are happy that we were able to provide a professional, courteous, and engaging experience! Thanks again for the great review of Legacy Ford!

Great sevice

I took my daughter's car in for a oil change. The technicians informed me that two of the tires had cuts in them. Thank you greatly for being so observant!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities 4.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

THANKS FOR YOUR BUSINESS

Great, fast, convenient service!

This was mine 1st vehicle maintenance and I had lots of questions. All answered with knowledge & patience! Very convenient too!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

We're so happy you enjoyed working with our staff, Lisa! We look forward to seeing you again down the road!

Great Customer service!

Lance is/was great! Wonderful service. I'll be bringing it back in though, as yesterday it wouldn't start. Appeared to be a battery issue but when we went to back it out to charge it it would now start. I'm wondering if it's not another issue and am now afraid to drive it so we'll be in later today. On another note, I'm thinking of trading it in for something larger, like an Escape, and Legacy will get my business.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

THANKS FOR YOUR BUSINESS

The sevice went smoothly

The experience was great. Everyone was friendly, supportive, and helpful.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

We are happy you found us so helpful! If you need more help, our team is available to talk -- safe travels!

Outstanding Service!!

Always a great experience at Legacy Ford. I'll always strongly recommend it to my friends and family!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

THANKS FOR YOUR BUSINESS