Sterling McCall Toyota Fort Bend

Fort Bend Toyota is an excellent place for servicing an automobile. We have used them for :14 years and have never experienced a reason to complain. Their work is excellent and we think they’re people who can be trusted.

Cesar provided great customer service. He was caring, courteous and as efficient as he could given the setup procedures.

This dealership always excels at customer service service and value. I?ve bought all my cars here and brought them here for service and have no intention of going elsewhere.

Very long wait times for service even with an appointment. To make things worse, I always see other customers get checked in before I do despite myself arriving before. The individual directing the cars on service check in is also abrasive and unhelpful.

My first Toyota experience was in 1996 when I purchased my very first car which was a RAV4 and it was Bluish Purple. My second was ten years later and I purchased a 2006 Toyota, you guessed it, another RAV4. Now I?m here and happy to say I?m the proud owner of, that?s right, Another Toyota RAV4. I said all of that to say, you just can?t go wrong with the car, the service Toyota provides, not the Longevity of the vehicle itself.

? New toy in the garage. I love it. Huge thanks to Danny Ly and David Pham for all the support and patience throughout the process. Time to hit the road and enjoy the ride! ??

Overall service was good...waiting time was little lengthy. I was waited there for 3 hours for my repair. Estimated time was 2 hours and post delivery was not that much good

Tariq is the best service advisor there. My visits are always fast and efficient. I won?t go anywhere else for repairs or service. Love it there.

We waited for nearly 7 hours for the trunk door to be fixed, and I think there could be improvements in communication during such lengthy waits. If I hadn't taken the initiative to speak with the adviser, I would have been unaware of the status of my vehicle. I understand that the adviser has other customers to attend to, but providing updates would really enhance the customer experience. Additionally, the television wasn't on in the waiting area, so I approached someone in the parts department to inquire about it. I was informed that they didn’t have the remote and that someone would turn the TV on, but unfortunately, that never happened. On a positive note, the adviser was clear and sincere in his efforts to help us. He also offered a complimentary ride for us to grab something to eat, which was greatly appreciated since our appointment was at 7 AM, and we didn’t leave the dealership until nearly 1 PM. Overall, while there were some challenges, I believe improved communication and amenities in the waiting area could enhance the overall experience.

Had to wait almost 3 hours for an oil change and tire rotation with appointment. I try to only use FBT but may try another place for oil change in future. Poor communication with Angel, had to seek out assistance.