Reviews
I had a great experience with Sterling McCall Toyota in
I had a great experience with Sterling McCall Toyota in Fort Bend County. The staff was professional, friendly, and helpful throughout my visit. Their customer service is excellent, and the facilities are clean and well-maintained. They made the process smooth and stress-free, and I felt valued as a customer. I would definitely recommend them to anyone looking for reliable service.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Gus Reyes was very helpful.
Gus Reyes was very helpful. He carried me through the whole process with good communication from the time I dropped my off to delivery. Gus is a great. The repair technician did a great job.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Toyota had a paint recall on the Avalon I purchased
Toyota had a paint recall on the Avalon I purchased Sterling took care of me gave me a rental got it painted looking brand new and it's got 100, 000 miles on it. Toyota took care of the recall and Sterling McCall was a big part of that. Thank you all!
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Collin Lutz took very good care of my vehicle and
Collin Lutz took very good care of my vehicle and provided me with exceptional customer service!
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi, we're happy to hear you had such a positive experience with Collin! Feel free to reach out to us if you need anything. Have a wonderful day.
The drop off bay was clean, workers are courteous, and
The drop off bay was clean, workers are courteous, and show room was nice. Thankful for the refreshments.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi, we appreciate your positive review about your recent experience with us! Please don't hesitate to reach out if there's anything additional we can do for you.
Do not expect a quality and a fair service at this place
Do not expect a quality and a fair service at this place anytime. Service advisors commit to doing one thing, then does something other. Find a reputed service center to protect your vehicle from unwanted maintenance.
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- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
- Did not make a purchase
Toyota of fort bend always provides great service.
Toyota of fort bend always provides great service. Very punctual and affordable. I trust them as a dealership and respect their recommended services (although I don't always have all the recommendations done in that service visit).
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Please ask for a quote via email or sms for any repair
Please ask for a quote via email or sms for any repair service. There is possibility that you may be charged extra on a quote received on phone. Today I had a bad experience where additional charges as Misc charges were charged from me. This is not the first time that I had a bad experience with this facility. I have used other Sterling McCall facilities in Houston where I never had an issue. Exercise caution visiting this facility.
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- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
Thank you for your feed back. I reviewed the recorded call with you yesterday for your visit and confirmed with you that our team did mention the applicable fees during the quoting process. We understand it can still be frustrating when the final amount differs from your expectations, and we apologize for any confusion. Our goal is always to provide clear and accurate estimates and we will continue to work on improving how we communicate them. Thank you Thank you Kevin Jeon kjeon@Group1Auto.com
The call has 2 parts. Whereas their was a mention of fee initially, if you listen carefully again, there was no mention of fee later when rate of service was finalised. Only $ 160/- plus tax was mentioned. Also the agent was asked to mail the quote which he didn't. Lastly when the vechile was handed over, the agent was once again asked specifically about about total cost and the reply was USD 160/- plus tax only. Sterling McCall is not giving a true picture which is very disappointing and i did not expect this from a Toyota dealership. This is the reason why i want others to be careful while dealing with Sterling McCall Fort Bend and insist on a written quote.
Please ask for a quote via email or sms for any repair
Please ask for a quote via email or sms for any repair service. There is possibility that you may be charged extra on a quote received on phone. Today I had a bad experience where additional charges as Misc charges were charged from me. This is not the first time that I had a bad experience with this facility. I have used other Sterling McCall facilities in Houston where I never had an issue. Exercise caution.
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- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for your feed back. I reviewed the recorded call with you yesterday for your visit and confirmed with you that our team did mention the applicable fees during the quoting process. We understand it can still be frustrating when the final amount differs from your expectations, and we apologize for any confusion. Our goal is always to provide clear and accurate estimates and we wll continue to work on improving how we communicate them. Thank you Thank you Kevin Jeon Service Manager kjeon@fortbendtoyota.com
Eli went above and beyond to provide a great experience.
Eli went above and beyond to provide a great experience. He was informative and attentive. Thank you
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi, we're happy you found our staff to be so supportive during your experience here at Sterling McCall Toyota Fort Bend. Please don't hesitate to reach out if there's anything additional we can do for you.