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Baytown Ford

(573 reviews)
Sales hours: 9:00am to 8:00pm
Service hours: 7:00am to 6:00pm
View all hours
Sales Service
Monday 9:00am–8:00pm 7:00am–6:00pm
Tuesday 9:00am–8:00pm 7:00am–6:00pm
Wednesday 9:00am–8:00pm 7:00am–6:00pm
Thursday 9:00am–8:00pm 7:00am–6:00pm
Friday 9:00am–8:00pm 7:00am–6:00pm
Saturday 9:00am–8:00pm 8:00am–4:00pm
Sunday Closed Closed
New (888) 830-8273 (888) 830-8273
Used (888) 835-4638 (888) 835-4638
Service (888) 845-9607 (888) 845-9607

Reviews

(573 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Baytown Ford from DealerRater.

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Got Me The Best Deal In Less Time Than Expected, Highly

Got Me The Best Deal In Less Time Than Expected, Highly Satisfied With Everything Overall!!!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

We really appreciate your positive review! We look forward to your next visit! Take care!

Easy to work with and very helpful.

Easy to work with and very helpful. Made the process very painless and smooth sailing.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

We are so pleased you enjoyed your visit to Baytown Ford! We look forward to your next visit! Take care!

Gavin Clark was very knowledgeable, respectful and

Gavin Clark was very knowledgeable, respectful and courteous. Best sales representative I have dealt with. General manager Mario was also very courteous and did not use high pressure to make the sale.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

We're happy to hear you had such a positive experience with our team! We look forward to your next visit! Take care!

Dealer response

We're happy to hear you had such a positive experience with our team! We look forward to your next visit! Take care!

Very good with communication and very open to working

Very good with communication and very open to working with me in every aspect of the process

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Elijah, we really appreciate your positive review! We look forward to your next visit! Take care!

Gaven was the BEST salesman!

Gaven was the BEST salesman!! Highly recommend!! Quick, easy, and did not feel pressured at all!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Kristin, we're happy to hear you had such a positive experience with our team! We look forward to your next visit! Take care!

I had been to 2 dealerships and this was the best

I had been to 2 dealerships and this was the best experience I have ever had. It was easy Kevin Phan was amazing and Chris the manager was super nice and came to meet me to see if I needed help. Excellent customer service and I will go back

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Shonta, we really appreciate your positive review! We look forward to your next visit! Take care!

Friendly and considerate employees.

Friendly and considerate employees. Made every effort to get the best trade in value for my trucks. Worked with finance to obtain the best interest rate. Will continue to use Baytown Ford

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thank you for taking the time to let us know how we did. We hope you have a great day!

They were short staffed, so it took a while to be helped.

They were short staffed, so it took a while to be helped. Greeter was clueless, but salesman was great, even though he was new. Technology expert was very nice and knowledgeable. Detailing took quite a while.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thank you for taking the time to let us know how we did. We hope you have a great day!

I would highly recommend Baytown Ford, the sales staff

I would highly recommend Baytown Ford, the sales staff were courteous and efficient, this car buying experience far exceeded my expectations!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

We are so pleased you enjoyed your visit to Baytown Ford! We look forward to your next visit! Take care!

Adrian did a wonderful job.

Adrian did a wonderful job. He worked with us by phone to get the most of the deal completed understanding that our schedule didn’t permit the full day of negotiations most dealerships require. Once we arrived, we only had minor points to agree on and to sign paperwork. Best car buying experience we’ve had!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

We're happy to hear you had such a positive experience with our team! We look forward to your next visit! Take care!