Baytown Ford

4.5 out of 5 4.5

Reviews

4.5 out of 5 4.5
282 lifetime reviews.

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  • 5.0 out of 5
    April 12, 2021

    Have used this dealership for years and will continue.

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    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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    Dealer Response

    Michael Lanier, thank you for your kind review; we are happy to pass along your comments to the team here at Baytown Ford! If you ever need anything e...lse from us, please feel free to give us a call or stop by. Have an awesome day!

  • 1.0 out of 5
    April 10, 2021

    when to your location to get my new truck fixed. it barely has 4000 miles on it and i have a vibration in the rear of the truck....your head mechanic or... whoever he is ....drove it.... said it was my tires were too aggressive and thats what was causing my vibration...i know that to be false because...it is the second set of wheels and tires i have had on the truck...it vibrated with both sets..its not the wheels and tires....it set in your lot for a day and a half...nothing done to it... its all rainbows and kittens when you wanna sell a brand new vehicle , but as soon as it comes off the lot...you dont wanna fix it...so much for honoring my waranty ..it means crap....i will let others know of your poor service dept. ...

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    Does not recommend this dealer
    Came in for service or repair
    Did not make a purchase
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    Dealer Response

    Bobby Ray, it is disappointing for us to hear that your experience was anything less than great. Thank you for leaving feedback. Please reach out to u...s at (855) 760-2180 so we may identify ways to improve your experience.

  • December 19, 2018

    I had a great salesman named David. He was very helpful and I really appreciate his help

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    1 people out of 1 found this review helpful. Did you?
    Dealer Response

    Js, we are so happy to read such a great review about Baytown Ford! We hope to be of service to you again in the future. Best wishes, Baytown Ford

  • 5.0 out of 5
    March 16, 2021

    David is service took the time to go through all the notes on my account and found notes on my new vehicle attached to one of my older vehicles (mistake... on ex employee?s part). And got my vehicle in and out in a day. He had my car washed and waiting upfront when I arrived to pick up my vehicle.

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    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Hi Deborah Broderson, thank you so much for your positive comments about Baytown Ford! If you ever need anything else from us, please feel free to giv...e us a call or stop by. Have an awesome day!

  • 5.0 out of 5
    March 10, 2021

    Great and fast service.I feel like family when I bring my car here to be serviced.I like the service so much ,I also bring my 2029 Dodge Ram here also

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    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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    Dealer Response

    Hello Lydia Marie Manning, we appreciate you taking the time to leave us this feedback. We look forward to your next visit! Take care!

  • 5.0 out of 5
    March 2, 2021

    They treated me real nice. Got the job done with no problems

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    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
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    Dealer Response

    Hi Reginald Browning, we are very happy to have provided you with such a positive experience! If you have any further questions, please give us a call.... We're always happy to help!

  • 5.0 out of 5
    February 23, 2021

    Both Dawn and David took very good care of me . They got my truck in and out in very little time even though we were in the middle of a winter storm.

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    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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    Dealer Response

    Larry Hodges, we are glad we could help! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

  • 5.0 out of 5
    February 21, 2021

    We have worked with dawn twice now and she has been amazing!

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    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Hi Joseph Norton, we are ver If you have any further questions, please give us a call. We're always happy to help! y happy to have provided you with s...uch a positive experience!

  • 5.0 out of 5
    February 18, 2021

    So glad they were open during this winter storm. So got my oil changed and trucked looked at.

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    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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    Dealer Response

    Thank you again for taking the time to let us know how we did. We hope you have a great day!

  • 5.0 out of 5
    February 13, 2021

    My husband and I were in Texas, on our way back home to Louisiana, before the expected freezing weather got bad. We noticed the electronic system in our... vehicle was acting up, and didn?t want to be stranded. Luckily we came across "Baytown Ford!" We pulled in to the service area and explained to Mr. Joseph Lane (service advisor) as to what was taking place. He immediately, and personally checked the battery and determined that the problem was a weak battery. He showed us the printed readout of the battery and advised us of the cost. Our vehicle was fixed and we were back on the road, within an hour. Customer service at many businesses these days seems to lacking, in our opinion. Mr. Lane could have had us sit there and wait because we are not regular customers of Baytown Ford. Mr. Lane showed professionalism, and genuine ?good old customer service? as he was concerned enough about our issue as he listened, then took care of the problem as though we were lifelong customers of Baytown Ford. If we lived closer we would most definitely purchase a vehicle from Baytown Ford. We will surely tell our friends who live in the area, and our friends who travel that way on a regular basis about Baytown Ford.

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    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Judy Legendre, thank you for your kind review; we are happy to pass along your comments to the team here at Baytown Ford! We hope to see you soon!

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