Roberts Chrysler Dodge RAM

There service department sucks. If there's no check engine light or there no code to them there's nothing wrong... they won't fix anything covered under warranty. As they'll just say nothing is wrong. They will just clear your code and check engine light. The girl answering the phone should not be working customer service. Swearing at customers over the phone. She's very rude and disrespectful.. ibwill never recommend this place for service. And I will never bring my car back to them.. they said nothing wrong with my car. After having it be there for over 5 days.. brought it somewhere else and they called me withing 45 min telling me what's wrong and how to fix. They fixed it by end of day. So don't know who Robert's got working in their service depth. But their stupid. And don't know what they doing. Only work off codes and check engine light.. screw this place .that's why your business sucks

I bought a brand new Ram 1500 Warlock from a different dealership 3 weeks ago and the check engine light came on. After being shooed away and essentially given a “not our problem” response, Robert’s welcomed me with open arms. I cannot remember her name, but the service woman was fantastic. She told me they could do a quick diagnostic test even though they didn’t have any service openings. The problem was identified as a simple EVAP leak and She told me that it was a quick 15 minute fix and they’ll take care of it. This is ALL I wanted from my other dealership. Robert’s just gained a new customer in the future for this superb service.

They never should have changed the staff in the service department. Complained that there is something wrong with exhaust/emissions last 3 or 4 times I was there. Engine light comes on for the second time in as many months. An emission problem they said. I also needed my emissions test done at the same time. They did the test BEFORE checking why the engine light was on and my car failed the test. There were other problems that I'm sure were there on my previous visits that all of a sudden they found. I took my car to another mechanic and he found more issues than Robert's had told me. This mechanic told me also that I yes indeed do have an exhaust issue even though Robert's service manager told me he checked himself and there was absolutely nothing wrong with it. Evidently unless your check engine light comes on and a code comes up on the diagnostic to tell them what to do they can't do a thorough inspection on their own. Take it to a self owned mechanic and he thoroughly checks the car and finds the issues by actually looking for them. The price of fixing all of the actual issues is so high that I will be looking for a new vehicle when I least need to be. I have been a faithful customer for over 12 years but with such disrespect for me and my vehicle I will be looking elsewhere for my new vehicle. Loyalty obviously means nothing here.

Been buying vehicles there since 1990 Likely 5 or 6 Always the best deals Always the best service Don't think I'll ever go anywhere else Purchased both new and preowned

They took my $20 emissions testing fee but did not honor there half of the deal. My car did not pass emissions, I got it fixed, they sent me to firestone down the street, and they made me pay again.

Came in to Robert’s Chrysler Dodge, after the fiasco of another local dodge dealer. Met with Josh, who made the selection process very easy, and understood my issue with finishing off my old lease, and the issue with the other dealer. When the time came to buy, it was one of the easiest processes I ever had. Josh went out of his way to find all the incentives, and give me the best deal, and finance. I have my new dream car, I am overly ecstatic by the experience. I will never go anywhere else, than Robert’s Chrysler Dodge! They make you feel like family.

Josh and Marcus made everything very easy and were extremely helpful while helping me find a truck. They made the whole process simple and smooth. i would highly recommend going to Roberts Dodge for your next vehicle.

Best experience buying new Ram 1500.Dom helped me to get the exact options I wanted dealership had best inventory. Very fair and professional dealing both on the buy and the trade.

Worked with Josh and was able to complete the whole deal up to signing paperwork online. None of the back and forth waiting for sales person to go “discuss” with the sales manager.

Christopher was absolutely amazing! Great customer skills, very warming and inviting. Makes you feel at ease that everything is going to be okay with your vehicle. I explained my situation and he stated "Don;t worry we will fix the problem" and they sure did! Thank you the infamous Chris from the infamous Ms. Cruz! Great job Chrysler.