Crossroads Hyundai of Loveland Hours
A car is more than numbers on a spec sheet; it?s also a reflection of the engineers who built it. You can see their thin
king not just in the pieces they choose, but also in how those pieces are put together. Not only in what they?ve put under the hood, but the material of the hood itself. Not just in the power they pull from the engine, but in how that power is deployed. Clever thinking, startling attention to detail, and a keen awareness that not every bolt is created equal. The Sonata: the perfect example of Hyundai engineers in action. Find yours today at Crossroads Hyundai in Loveland, Colorado!
"Northern Colorado's Best Hyundai Dealer!"
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Nice new facilities, but it ends there. Our salesman, Richard was very nice but there were lots of dealer add ons like $600 dealer prep, nitrogen filled... tires $160, and a $5,000, yes, $5,000 “market adjustment”! They advertised a “free accessory on the car” if we would come down and buy the car then said we could choose from a key-chain or a pen! How is that “on the car”? Then we were told the car we were buying had hail damage and no adjustment was offered for that! We gave up, went to another dealership and bought the same model without all those add ons or hail damage.
To say that our experience here was disappointing would be an understatement. We purchased a used car from Hyundai Crossroads, it is a used vehicle so... we had expected to be fixing stuff. Our salesman was absolutely awesome his name is Michael. Well anyways before we got to our home in Greeley the tire monitoring system light came on. 7 days later I was driving on the highway and lost steering capabilities. I was able to get my car to my grandmother's house. I kept trying to get ahold of the dealership to see if there was any kind of warranty after leaving voicemails for two days and not getting any calls back my husband and I went into the building during this visit two salesmen Tyler and Michael said they would check to see if it was covered... Come back and say it's covered. So we walked over to schedule appointment the service guy was so rude and condescending. Saying it's not under warranty. So my husband asked how is it the salesmen tell us different..... Then we went and got Michael , he came and personally spoke with the service guy and then the service guy said oh yes now I understand. We were okay paying for a fix but if it wasn't covered we were just going to have our own mechanic fix it. So taking the three of them by their words we had it towed to the shop.... Once again sat there for two days , get a call that it isn't covered so again my husband goes in. Michael was not there but Tyler and serviceman were, both denied ever telling us that it was covered, which is outright lie Michael literally said twice "so it'll be no cost to you, no worries" Like I said we were fine paying but the rudeness and disrespect and outright lying shows they have a severe lack of integrity at this facility. I would not recommend them and we ended up having our car towed from their facility to another mechanic because I don't want my money going towards a business so corrupt and willing to screw people dying times like this. So unfortunate because there are a couple helpful people there Michael and Clinton helped alot. Left a message for the general manager but I doubt I will hear back. I would say this is an undercover bate and switch dealership.
I went to this dealer to test drive a Kona EV for my daughter and her husband. They were looking to purchase an EV but lived out of state. I did communicate... with their on line sales rep. Who suggested I visit the dealership for a test drive. My wife and I went in there on a Saturday afternoon this past October. When we arrived I was informed that the online sales rep was not in. We asked if anyone was free to help us. After a few minutes a sales rep came and talked to us. He was totally disinterested. We had to prod him for information. Finally, I asked to take a test drive. He brought the car up, it was dirty on the outside and inside. I asked if I could have the key to take a spin and he asked; oh you want to drive it? Anyway after the drive we asked about pricing and what finance options were available. He fumbled around and gave us some rough numbers but wouldn’t write any of it down. As we were leaving I gave him a form for a $50.00 Visa card for test during a vehicle. We never received the Visa card. Sadly my daughter and her husband went out and purchased a Nissan Leaf after we told them what happened.
The customer service was great....until I actually bought the car. A few weeks after I purchased my car I called in with a simple question about the title.... I was transferred to the manager who was EXTREMELY rude and made me feel like I was wasting his time. Now onto the actual car. They overcharged me for the value of the car (which is to be expected.) My main issue is the car in general. They stated the car had no issues. Would not supply the car history until after I purchased it, which showed it was previously a rental. The car itself has had more issues within the year I’ve had it than any of my previous cars during the whole time I had them. My whole experience was terrible. I tell all my friends looking for a car to steer clear of this place.
These guys were so easy to work with. I bought an Elantra from them and it was easily the quickest and smoothest car buying I've ever had. I usually hate... going thru the dealership process, but this was great. Highly recommend.
I had a great experience working with Crossroads. Everyone we spoke to was knowledgeable and professional. Love our new Elantra and we'll be back for... another!
Very good service department. Friendly staff, and they treat people right. They service all makes and models. Only place I'm taking my cars in the future!
Rare to find a company that fights to save you money, especially in the car business! Great selection, and their financing was excellent, they got the... bank to give me a lower rate than the dealership down the street!
Great Certified Warranty on their cars! Saved my bacon. Plus I got a great deal. Easy and fun staff to work with, won’t go anywhere else.
Extremely clean used cars and their service department was amazing. Staff is second to none! Between the huge savings and experience- it's well worth it.