Crossroads Hyundai of Loveland

Most horrible experience ever. Took my 20 year old daughter to go look at a car we saw online for $17,000. Was approached by Flint a sales shark that was standing outside. Flint heard nothing I said and proceeded to put us in a 2025, 30,000 car to test drive. I told him I didn't want to drive a car we didn't want. He had a story that he couldn't find those keys but this one was the same model and on and on. He then took us inside and tried to get me to agree to but a while different car that we didn't even try to test drive and it was still $30,000. Ran our credit without our knowledge and everything. I am so upset about the behavior taught and led at this lot. We were unheard, and definitely out numbered by men taking advantage of women. I will never shop here again and will recommend the same to everyone out there. If I didn't know better, it would have scammed so many. Be careful over here, or better yet, stay far away from here. Predators.

BUYER BEWARE!!!! My Experience: (Salesman) Amy Krutsinger: 1/10 can’t be trusted she lied to me don’t let her do that to you. It’s long but trust me I don’t want this happen to you. Drove all the way from Cheyenne to Loveland was told I qualified for a car and they would take my trade in. My car not the best of shape I made sure to ask if the car was mine it’s all mine. I get there a hour away and they sell it to someone else. They said the other customer was test driving it and couldn’t say anything but it was okay for me to drive all that way in a busted car for them to just sell the car under me. Financial manger says”I’m here to sell cars and make money not make customers happy” Also this all happened in 3 hours they did this to me plus nether manger or salesman could call and tell me don’t come we may have sold the car. Amy Krutsinger worst salesman ever and she claimed she did it for 20 years, she thought they wouldn’t buy it and took it upon herself to keep having me drive when she knew I probably wouldn’t get the car anymore. That was because she was more concerned about making money than anything else. Do your self a favor don’t waste your time they will just screw you over look at all the negative reviews. Btw the owners were there when the financial manager had said what he did and didn’t say a word to him. This is exactly why people are fed up with this xx absolutely no morals what so ever and they treat their customers as dollar signs. By far the worst experience ever at a dealership.

Trade in offer was 20% lower, then magically they added 20% back. I don't like these games. I can do the same if you are using carmax to value my car and lower the trade in value, then I can use them too to value your car and get it cheaper.

The car we purchased was just as described in the advertisement. Will, our salesperson, was friendly and helpful. We were able to negotiate the price we needed on our trade and received a fair price for it with minimal negotiation. All of the staff we dealt with in person and on the phone were helpful and friendly. The responses to our phone queries were answered quickly and efficiently. I was able to arrange a time to test-drive our vehicle were done quickly and on our own schedule. This dealer was able to per-certify our vehicle which allows us to access the remainder of our full new vehicle warranty and transfer the service agreement from the previous owner. The car was delivered clean and fully charged which was great as we were from out of town and had a 100 mile return trip to home. The whole purchase was handled start to finish in just a few hours, which was one of the quickest sales closings I hav experienced in many cars purchased over the years. Nice work in a pleasant atmosphere.

I bought a brand-new Kona from this dealership and really like the vehicle, but I’m frustrated with how the purchase went. There were hidden fees, including an $800 dealership fee and a $1600 “Colorado package” (tint/mask and three clear protective stickers) that couldn’t be removed or negotiated, and these weren’t even shown on their website. On top of that, the discount I negotiated with the salesperson wasn’t applied at checkout, so I ended up paying significantly more than MSRP. This was after driving 2.5 hours specifically to this dealership for this car and then spending another three hours there. I contacted the general manager, Paul, to discuss this and explore possible solutions, but he did not offer any resolution. I wouldn’t recommend shopping there because their fees and add-ons are ridiculous, and the entire process lacks transparency and integrity. Extremely disappointing experience.

Honestly, I would give them negative stars if I could. They price their cars and then do literally thousands of mark up's that you have to fight. Then gave us bad keys, we were locked out of the car for HOURS. Got a locksmith I paid for - they reimbursed me the check bounced. I had to go all the way back up there (45 minutes away) for new keys - gave me the car back filthy and missing parts - that they didnt' even tell me about, I had to find. Asked me to call manager, who could care less. Scammy, slimy, horrible experience. Avoid at all costs.

Scheduled two appointments for the same car. Drove 30 minutes each way twice and both times couldn't see the car. The first time the salesperson had gone home sick with the keys. The second time it had been shipped out to a sister dealership that morning and then they confirmed my appointment that evening with no car available. Typical bait-and-switch dishonest dealership that you shouldn't trust to deal with you honestly.

I had an incredibly disappointing experience with this dealership. First, they were completely unresponsive when I tried to get clear answers. Then, the hidden fees were outrageous: $160 for nitrogen in the tires, $600 for VIN etching on the glass, and an exorbitant $800 for documentation fees—none of which were properly explained or optional. To make matters worse, they initially quoted me $1,200 for shipping, but when the paperwork came, it was $1,800. The lack of transparency and shady practices here make it clear they’re not trustworthy. Avoid this place if you value honesty and fair treatment.

Service was amazing until they got the money. Also, they concealed a whole slew of problems...in one year, around 4k in repairs for a car that was a one owner cream puff. Would have been great to use the alpha one warranty, but that is a complete scam. DO NOT BUY A WARRANTY FROM THIS COMPANY. Or a used car.

Horrible sales managers bought 2 new Hyundais from them. Went back to trade a 2023 model in for a 2025. The managers insulted our knowledge wanted our car for nothing. Did not care about Edmonds trade in value said didn’t matter to them. They do not care about return customers . Stay away from this dealership go to a dealership who will work with trading with you and treats you like a human not like you don’t know anything. Will not take our 2023 there anymore for service. We will go where we are valued as a customer.