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2016 consumer dealer award
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2016 consumer dealer award

Reviews

(426 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Allen Honda from DealerRater.

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Honesty and Genuine Customer Care!!

Honest and Genuine Customer Service!! The dealership has an ambiance that is positive with the absence of the pressured sales and aggressive approach of most dealerships. I was not approached by hungry sales staff pestering me; an important quality to this dealership. I like to look at inventory without interference. I was asked if I needed anything and to let them know when and if I do. Once I was ready, sales agent Mr. Kyle Regalado and Chip Clester, the gentleman in the finance department both assisted me. Instead of the unapproachable and oftentimes hidden behind the scenes finance guy ready to maximize on their profits, Chip willingly and actively assisted Kyle to accommodate narrowing my selection. I was comfortable in their care. I admit, I was a bit indecisive, however, they were patient with me, and demonstrated a genuine concern for my needs. Elton Duff in finance closed my deal, this guy is a riot. He is a very enjoyable character to say the least. Last, Mr. Junior Mpamah went out of his way while I was walking out the dealership to state that they appreciated my visit and purchase with Allen Honda, and mentioned that he knew me from around C-Stat. A memorable experience and a super cool crew. It is with my highest recommendation that Allen Honda be your end all be all for your automotive purchasing needs. Whether it’s new or used cars, these guys are second to none. I literally got the "Deal of the Century!" Ask for Kyle in sales, and for Chip to do the finance work.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Mr. Carter, Thank you for this well written and heart felt review. This is what we strive and live for!! It is us that appreciates you though, you could have chosen any other dealer to do business with. Thank you again for taking the time to be so kind, we will definitely make sure Kyle and Chip get great recognition for a job well done. Welcome to the Allen Honda family!

Awesome Dealership with courteous and knowledgeable people

I came to Allen Honda dealership with a buddy to test drive a new car. Immediately, I felt comfortable and Matt Cox along with Rusty didn't pressure us at all. As we were test driving the vehicle, he knew all about the car and the options it had and how to actually get to and show us all the features without guessing or saying "I'll look that up and we will figure it out". He ended up buying the car and we left extremely happy. This is a Great Dealership to visit.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you for the awesome review, we will make sure these employees get recognition for the job well done. We are very proud of our team and are even happier that you enjoyed your experience. Thanks for giving us the opportunity to earn your business. We are proud to welcome you to the Allen Honda family!

Hard to make contact with Junior

Hard to make contact with Junior. Finally made contact and got in to see the color of a vehicle today, but it was not a vehicle in which we were interested.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

We apologize for the failure to meet your expectations, we work everyday to perfect our trade and continue to improve our customers experience. We will make sure this is a review we learn from. Please feel free to elaborate on what other areas we failed in. We value your opinion and feedback. We appreciate you taking the time to let us know and we can only hope that you will give us the opportunity to regain your trust.

Great Experience!

I had to by a new car and went with this dealership and I was not disappointed. I switched over to Honda and so far I am loving my new car. Great people, great car and overall awesome cat buying experience. I would buy again from them!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you for taking the time to leave us such a great review. We appreciate you giving us the opportunity to earn you business and bring you in as part of the Allen Honda family. Please let us know if there is anything else we can do to help in any way.

Top Notch Customer Service

Best Honda dealership around. Worked with Mathew prior to coming to dealership. Car was waiting to test drive. In and out of dealership in two hours!!! Fantastic job!!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thank you for taking the time to let us know how Matt and the team did. We will make sure they get recognition for this review. Thanks for choosing us as the dealership to purchase from.

Used truck purchase

I’ve purchased near 20 vehicles in the last 10 years and dealing with the sales and financing staff at Allen Honda was by far the best experience I’ve had to date. Their no pressure environment makes the transaction very comfortable and relieves the stress of the buying process. I have already recommend Allen Honda to several friends and will continue to in the future.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

We are happy to hear that your experience was what we strive for every time. Thank you for your business and this great review. Please remember we are just as driven for service after the sale too. We will do anything to help our customer base!

Amazing and Generous People! Will go there first next time!

I feel so incredibly bad writing this nearly two years later(life has been crazy) but I could hardly believe how kind and generous they were with this single mom. Though I couldn't afford to pay for the extra fix-ups on an old truck they just got in they went ahead and fixed several things to make it nicer for me! My trip to TX was well worth it, thank you Matt and everyone at Allen Honda!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

We are always here to help our customers in any way possible. Thank you for letting us know how pleased you were and we appreciate you taking the time to leave this great review. Please let us know if there is ever anything Allen Honda can do to help you and your family.

Best Service & Customer Care - Consistently!

Allen Honda keeps me coming back and buying my next vehicles from them because of their top quality BUT it is people like Tammy who keep me 100% loyal since after you buy a vehicle, the service personnel are the REAL experience you have as an owner. Tammy continues to amaze me with her knowledge, personal touch, and the best care I have ever had. Even my friends cannot believe the friendly support, honesty, and courtesies that Tammy and the Allen Honda service team provide! Allen Honda and Tammy have my absolute trust. I couldn’t recommend them more highly to anyone looking for vehicle service (even if you do NOT have a Honda!) or your next purchase (ask for Rusty!!)! Thank you Tammy & Allen Honda!!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thank you for taking the time to let us know about the great job our team is doing. We appreciate and value you as a customer and a part of our family. We will let Tammy know how great she did.

Amazing customer service

in all my years of buying vehicles I have never felt like I mattered when I walked into the doors of a dealership until I walked into Allen Honda. The Team at Allen Honda have the best customer service I have ever seen. The kindness, respect, and compassion they have for their customers is absolutely the best hands down. I will highly recommend them to everyone. Thank you Rusty, Matt, and Shirley for making a stressful situation the most relaxed and comfortable experience i have ever had buying a car. Y’all are the best

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
1 person out of 1 found this review helpful.
Dealer response

Thank you for taking the time to put up such a nice response. We are glad we were able to help you, this is why we do what we do. We are in the business to help people in what can be a stressful time. Thanks for choosing us!

The best experience ever

Allen Honda has the best deals and great service. All of the staff are very helpful and friendly. Check Allen Honda out for great service with a smile and best deals. Thanks Allen Honda and staff.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thank you for the great review, we are pleased to learn you were happy with our staff. Thank you for choosing Allen Honda