Reviews
Write a reviewI'll definitely recommend this dealership to my fr
Went in for an oil change and tire rotation I was there for an hour everyone was real nice the facility was clean I'm glad we bought our car there
Satisfied Customer
We are very pleased with your salesman Bryan Fox. He prides himself on the work he does & has a considerate pesonality. Bryan is not a typical car salesman. He is truly a nice person to be around. He is a people person. He handles buying a vehicle with skill & professionalism! Bryan is NOT pushy & very knowledgeable. He answered all of our questions truthfully. One of the things that we liked the most about him is that if he does not know the answer to a question, he does NOT try to "pull the wool over your eyes". He will find the correct answers & show them to you. Bryan's communication & organization skills are impeccable. He kept us updated from the beginning with the building of the car right through until the delivery date. He even texted us maps of when the car was in route! He streamlined us through a considerable amount of paperwork in a very short period of time. Bryan gave a detailed demonstration/orientation of the vehicle's operations. He also told us to call him anytime if we had any questions about the car. He followed up with us a couple of days later to make sure we were completely satisified with the whole buying experience. We would highly recommend Bryan Fox to anyone looking to buy a vehicle. He is postively an asset to West Herr Chevy!! We would also like to mention that Gary Groat II was also very instrumental & knowledgeable in our purchase of this vehicle. He is also a great asset to West Herr Chevy!!
Personal Professional Care (PPC)
Blue team leader Dennis Gudzek is the best of the best, as he takes care of service customers! He is always polite, highly efficient, caring, and personally engaging, and also willing to go the extra “mile”, with accommodating follow-up, saying when he will be in next and to please text him the results of repair.
The service maintenance includes adding fluids. However,...
The service maintenance includes adding fluids. However, you failed to do so. That’s pretty basic…don’t understand how you could fail to complete it.
Great Service
Great service. Done ahead of time. Would recommend this dealership. I have two other cars that I will bring to this dealership to get serviced.
Quality of service is best in the business salesman were...
Quality of service is best in the business salesman were excellent management was great couldn’t ask for a better experience for shopping for a car if you need a car this is the place you need to go you won’t regret it great service department to 10 out of 10 stars
Helped me find the right vehicle, and was very reasonable...
Helped me find the right vehicle, and was very reasonable on figuring out the number that would work for me
A Visit to West Herr Chevrolet of Williamsville
My appointment was for 7:40 am & as I pulled in at 7:39 Robert Epolito was waiting as I opened my car door! He greeted me in a very pleasant manner and thanked me for being so prompt. As I entered the office Paul H. appeared and said he would be doing the necessary work on my car...oil change and NYS inspection. After a bit of pleasant conversation, I was directed to the waiting room, after Robert mentioned it would be approximately an hour. I fixed a cup of delicious coffee, found a comfortable chair and enjoyed the ABC-TV Morning show. All in all, it was a very comfortable experience. I would give the two gentleman very high marks for doing their best to make a customer feel right at home. The wonderful customer service continued as Robert escorted me to the office where I paid the bill and was sent on my way by the very nice woman who thanked me and wished me a nice day! Thanks West Herr!!!
Nick Was very helpful and kind help make the deal Thank...
Nick Was very helpful and kind help make the deal Thank you dealership is beautiful and clean
Ed Baker & Mike Benaquist we’re exceptional to work with....
Ed Baker & Mike Benaquist we’re exceptional to work with. Very knowledgeable & professional. Truly guided us to the perfect vehicle.