Andy Mohr Avon Nissan

Spent over 40k on a Yukon Denali they told me they did a 172 point inspection and this car would run and drive across the country. Took it to another... dealership for an oil change 2 weeks later and the dealership explained the radiator has been leaking for a long time, and that there was a rear shock that was seized up. Called Andy Mohr and they didn't call me back for 72 hours. Explained they would love to help me out on the repairs, however I had to have it fixed already. I couldn't wait 3 days for them to get back with me. They said bring me a copy of your bill and we will make it right. Took them the bill the next day, 2 weeks later after following up with them because they didn't follow up like they said they would they told me they couldn't do anything for me. I would never buy a car from them again.

We bought a new 17 Nissan Altima from Aaron a few months back. One of the worst experiences I have encountered with a sales rep at Ed Martin. My husband... is getting a company car now, so we figured we would give Ed Martin Nissan one more chance to fix their mistake. Once again disappointed more than the first time! We worked with Marc, nice guy and will try to help the best he can. However, a sales rep can only do so much so we worked with a manager (had us leave our boys to go to another area because he had bad knees and could not stand). So in between me trying to watch our boys from a distance more than what I am comfortable with, we “discussed” and attempted to make a deal. During this discussion with the used car manager, he was very demeaning and made us feel like we were idiotic for asking for more money for our trade in. It is beyond me how this guy became a manager! I want to reiterate that Marc was a great guy to work with and really knows his stuff. The managers at this location are completely rude and talk down to their customers. I advise you to stay away from this location, unless you want to leave feeling completely worthless and like your opinion does not matter. To conclude, this is the fourth time we have had some type of an issue with an Andy Mohr dealer in the area. Ray Skillman is by far a better dealer when it comes to customer service. We ended up leaving without purchasing the GMC we were looking at due to an AC issue they were needing to fix (which the manager stated they may or may not fix for us if we bought it). It baffles me as to why they would sell a car and treat us like we are in the wrong for asking more money.

Excellent service. Nice waiting area. Quick turnaround but very comprehensive service. I will definitely go again given the service and value I received.... Thank you

Wonderful wonderful!! Mo the lady I talked to was great with all the questions I had! And got the answer if she didn’t have it! Wonderful experience... !!

I purchased a used 2015 Nissan Rogue 55 days ago. I even bought the extended warranty. Yesterday my rear brakes began to grind with no warning they were... going out. I took it to the Andy Mohr Nissan in Avon and was told it would cost me $300 to replace brakes and rotors. I was told if the car was purchased 30 even 45 days ago they could help. He explained the brakes were at a 3 and when asked what's the highest number he said 8. Since I have put almost 4000 miles (all highway) in 55 days they would not cover it. My mom also has a Nissan Rogue that she has serviced at this location and they recommended her new brakes when she was a 4-5. So they recommend it at a 4-5 but sold it to me at a 3. I did however get the price cut in half and paid $150 but I should not have had to pay anything.

The vehicle I was looking for had already been purchased but the staff showed me comfortable vehicles and were very friendly. Facilities were clean and... they had a great selection of vehicles.

Great sales person but couldn’t get together with price from management. Service fees were a barrier as well. It was going to be a cash deal.

I went in to have my brakes looked at and my oil changed, it was brought to my attention that I had an "open ticket" from clear back at 30,000 miles, and... I needed it to be taken care of, I had brought this to the attention of the service manager way back when but she basically blew it off... anyway after sitting for 3 hours yesterday, and being $212.00 lighter in the wallet, I was told that my car was ready, and when I got to the payment window a service tech told me that my brake pads were getting worn! What the heck , I thought that I had asked that the brakes looked at when I went in!

Roland Reyes, was very helpful and kept me informed with my car purchase here at andy mohr nissan in avon. I was very skeptical when I walked into the... dealership, but meant Roland at the door and he eased my anxieties. I'm very excited and pleased with my new nissan altima, I have already told friends and family about my above, and beyond experience at andy mohr nissan in avon... if you are looking for a new vehicle go to andy mohr nissan in avon, and ask for Roland Reyes, you will be in great hands. .

I was looking for a 4 door car, and one in my budget, and also had a trade in. Jay Stephens talked with me several times at length, to help me understand... the buying process, as well as leasing. We also talked about different models and what would be the best car for me. I ended up getting a new car lease, and was able to get a really good deal, thanks to Jays helpful advice!! Great salesman, never pushy. Just wanted to help me get the best deal.