Reviews
Review
I cannot say enough good about the Quick Lane. Dave is absolutely the best! He is knowledgeable, helpful, efficient, and thorough. After he has helped me, I feel totally confident and safe in my new Ford Explorer. The main service department could learn a lot about quality customer service from Dave. I have never been happy with the service department at Ken Stoepel Ford.
- Customer service 3.0
- Buying process 2.0
- Quality of repair 4.0
- Overall facilities —
- Overall experience 3.0
- Does not recommend this dealer
- Shopped for a new car
- Did make a purchase
James Wheeler
Horrible experience. Provided a written quote for repairs then tried to overcharge.
- Customer service 1.0
- Buying process —
- Quality of repair 4.0
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
- Did not make a purchase
James, thank you for reaching out. We would like to address the situation you've described. When you have an opportunity, please contact our General Sales Manager, Scott Schneider, at 830-257-5553 so we can work with you to resolve your concerns. We hope to hear from you soon.
Stoepel is Trustable
I choose to take my 2016 Mazda to Quick Lane rather than the dealership because they are honest, reliable, and I know they will not charge me for any unnecessary work! They research what is necessary and have even found the work of the dealership under maintenance lacking and have pointed it out without costing me money. I would have bought my car here but sadly, they didn't have what I needed when I wrecked mine and I needed something quickly. Their service is top line and this whole dealership is high quality.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hi David, thank you so much for your positive comments about Ken Stoepel Ford-Lincoln! We're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help!
My wonderful blessing!!!!!
I'm so grateful to the Lord for my wonderful blessing that He provided for me through Ken Stoepel Ford and Mr. Steve Black. I have had the blessing of knowing Mr. Steve Black for the past 6 years and the privilege of working with him at his previous employment. He truly is a grate sales man, and there are not enough stars to rate his wonderful work. When you buy a car from Steve you become part of his family, which is how he treats all his customers. I was given the best service, and was treated like family at Ken Stoepel Ford. I would totally recommend my friends and family or anyone looking for the purchase of their next vehicle to go visit Stave Black at the Best dealership in Kerrville Ken Stoepel Ford.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Blanca, we are happy to hear Steve could make your experience a positive one! We appreciate you taking the time to leave us a wonderful review. As one of our valued customers we want to sincerely thank you for your business, and we hope to see you here again down the road!
Purchased a 19 Ford Escape
John always has gone out of way to take care of me..The Stoepel Staff also went out of there way to make me happy..I will refer all my friends.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Hello, we're happy to hear you had such a positive experience with John! At Ken Stoepel Ford-Lincoln we value our customers, and we look forward to seeing you on your next visit. Take care!
Gary Washington is the best !
Gary was so helpful and went over and above to help me get the vehicle I’ve always wanted! then he found my daughters dream car ! Gary is more than just selling cars he really helps you even years after buying from him !
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Tammy, we are happy to hear Gary could help you out! Our team works hard to go above and beyond for all our valued guests. We appreciate your business and hope to see you again soon!
Car Buying Made Easy
Steve Black listened to what we wanted and helped us find the perfect fit. He was willing to help us complete some of the work on the phone since we were out of town. Steve knows Ford vehicles and can help you understand all about them with patience and confidence.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for your kind words and congratulations on your new vehicle! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!
Fun place to buy a vehicle
Great place. We felt like home, Steves showed us exactly what we wanted to buy after looking at do many different vehicles. Lincoln is a great SUV's for us. I can't say enough about how friendly everyone was. We would surely buy again at this dealer .
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Andy A
Buying process was a disaster. I?ll not tolerate it again. Service missed diagnosis on Lincoln, ordered a $500 part, issue disappeared the next time I started the car the ?issue? disappeared. The two cars we bought are great so far. Quick Lane has been great.
- Customer service 5.0
- Buying process 1.0
- Quality of repair 4.0
- Overall facilities —
- Overall experience 5.0
- Does not recommend this dealer
- Shopped for a new car
- Did make a purchase
Exceptional!!!
We can’t say enough praise for our experience and purchase of our new Ford Flex at Ken Stoepel Ford in Kerrville, Texas. We had been to several other Ford Dealerships gathering information and looking at the 2019 Ford Flex. We inquired about a specific Flex that we had seen on Ken Stoepel’s website and received a call promptly from Steve Black. Steve was very personable and knowledgeable about the Flex. We drove to Kerrville on Saturday and met with Steve. He was extremely thorough about the Flex and had excellent knowledge of the vehicle and all of its specs. Business was done in a timely manner and while our new Flex was being detailed , Steve took us on a tour of the facility so we would know where to go for the available services they offer. We couldn’t be more pleased with our new Flex and our new go-to salesman, Steve Black!! Ken Stoepel Ford and Steve Black are #1 in our book!!!! Thanks for everything, Joel and Pattie Allen
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Hello, thank you for your kind words and congratulations on the new Ford Flex! We're glad to hear you had such a great experience with Steve; we'll be sure to pass along your comments! We appreciate you taking the time to write such a wonderful review, and we look forward to your next visit with us! Take care!