Reviews
Write a reviewGerald Subaru sales experience
Friendly, helpful, courteous and fair sales people. I got a good deal, they got a sale, and everyone was happy! Beautiful showroom with refreshments offered while you wait. My salesperson Nick was Fantastic..definitely recommend.
Thanks for the wonderful review of your recent visit to our dealership, Janet. We strive for truly exceptional customer service for each and every experience and we hope you enjoy your vehicle for a long time to come. It was truly a pleasure working with you. Sincerely, Nino McMorris General Manager Gerald Subaru of Naperville
Great service Friendly people .Thats all
Friendly people, thorough service. I could go to a closer dealership ,but I prefer Gerald Subaru, That is all I have to say
Frank, thank you so much for the wonderful review of your experience at Gerald Subaru of Naperville. We love hearing from great customers like yourself that appreciate all that our dealership is doing to provide truly exceptional service to our guests and our community. Thanks again for your loyalty and business. We hope to see you again soon. Sincerely, Nino McMorris General Manager Gerald Subaru of Naperville
Service routine
Service department is always so friendly, knowledgeable and runs on time. I like the complementary Karen Welsh that is included as well
Thank you so much for taking the time to write such great feedback, Amy. Our primary focus is to provide each and every customer with truly exceptional service, and I am extremely happy to hear that our service department was able to satisfy that. Don't hesitate to reach out if you have any further questions or needs. Sincerely, Nino McMorris General Manager Gerald Subaru of Naperville
Great service
Provides service in a reasonable timely manner with detailed information. Also accommodate client's need. Clean and spacious facility with provided coffee and snacks.
We appreciate your marvelous feedback, Hsuan Wei. It's our commitment to ensure truly exceptional customer care by providing comfortable and relaxing facilities as well as friendly and professional service to our guests. Please come see us for any future needs. Thanks again! Sincerely, Nino McMorris General Manager Gerald Subaru of Naperville
Maintenance done
Got everything done that I needed and got discount which was appreciated Friendly service group that made it enjoyable experience
Thank you so much for taking the time to provide such great feedback, Deb and Ethan! Our primary focus is to provide each and every customer with truly exceptional service. We are glad that our team provided you with a great deal plus a friendly and enjoyable service experience. Don't hesitate to reach out if you have any further questions or needs. Sincerely, Nino McMorris General Manager Gerald Subaru of Naperville
Awesome Friendly environment honest dealer
First of all I would like to thanks Anthony Santos for going extra mile to help me get the car that i want.. the staff is wonderful and very friendly every bodybis smiling. And they have good snaks and drinks.. They help me and work with me all the way.. I would like to thank Mike the finance manager for giving me a good price to the product he was showing me.very nice guy full of smile. Highly highly will recommend this to my family and friends..
Ana Jenessa, thank you for taking the time to write this fantastic review! Our team works very hard to ensure each of our customers is 100% satisfied with our truly exceptional trademark service. We look forward to working with you again! Sincerely, Nino McMorris General Manager Gerald Subaru of Naperville
Great service and nice lounge
Car ready on time, nice lounge with good coffee and snacks, good guest wifi system, good service advisor explained what they would do and then did, good car wash.
Robert, we are glad to hear you enjoyed your recent visit to our service department. At Gerald Subaru of Naperville we believe clean cars make happy customers and are pleased to hear you appreciated your car wash! Sincerely Nino McMorris General Manager Gerald Subaru of Naperville
Great experience
Overall, it was a low pressure and seamless experience! Would recommend this dealership to others and encourage them to shop here.
Thank you so much for taking the time to write such great feedback, Clayton. Our primary focus is to provide each and every customer with truly exceptional service, and I am extremely happy to hear that our team was able to satisfy that. Don't hesitate to reach out if you have any further questions or needs. Sincerely, Nino McMorris General Manager Gerald Subaru of Naperville
Best service, very good facility
By far the best servive advisor and technisian I had the pleasure of working with (no seriously, give em both a raise or a bonus or something). Even with parts on back order. They did a great job in taking care of my car and might I add very professionally. I highly recommend my service advisor to anyone and everyone
Benjamin, it’s great to know that our team provided a truly exceptional service experience for you. We take pride in our customer care and appreciate you taking the time to give us this positive feedback. If you have any further questions regarding your vehicle please let us know! Sincerely, Nino McMorris General Manager Gerald Subaru of Naperville
Great dealership
Courteous treatment. Kept informed. Done correctly the first time. I cannot complain about anything. I have a relationship with the dealership.
Thank you so much for taking the time to write such great feedback, Joseph! Our primary focus is to provide each and every customer with truly exceptional service, and I am extremely happy to hear that our team was able to satisfy that. Don't hesitate to reach out if you have any further questions or needs. Sincerely, Nino McMorris General Manager Gerald Subaru of Naperville