Gerald Subaru of Naperville

Kelly Thomas is a great sales rep. This is the second Subaru I've purchased from Kelly. This time I used my Costco membership for the purchase and I... highly recommend it, no hassle. Kelly knows her product, will demo the car fully and will find you the car you want. If you have a problem she will do anything reasonable to meet your needs. You can't go wrong with Kelly!

Jeff Walkers attention to the project and our requirments. Thanks for the orientation with the operation of the Outback and its systems. Appreciated by... my wife and me.

The service work was done quickly with no extra charges. The waiting area was clean and comfortable. The service personnel were professional and explained... the work that was done.

It was many things. Leo Lopes sat down with us and made a written list of what we were looking for. Then he showed us all the various models that had... those features. He addressed our concerns to both my husband and myself. There was no pressure to buy. He introduced us to the manager and gave us all the materials we needed to compare to other makes of cars. The receptionist was welcoming and friendly when we asked to see a salesman. All the available models were on the showroom floor. Test driving was easy and safe on the closed track. The facility was immaculate and everyone professionally dressed. Employees walking within the facility stopped to acknowledge us. When we decided to buy the vehicle, it was our decision based on how valued we were to the dealership and not just another sale.

I like that the sales people do try to sell you, but they're not pushy. It makes the purchasing experience so much more pleasant. I also like the lifetime... power train warranty.

Friendly and knowledgeable.... They are also not rushing you to make a sale and are willing to negotiate... Jesse our salesman... 👍5 stars I would definitely... buy another car from them in the future 😊

Jennifer was really personable and not pushy. She gave me time to think and I did not feel rushed at all. She was very detailed in explaining the car features... while I was doing the test drive. I was impressed with how much time she spent in dealing with a customer like me.

1. Warm and welcoming showroom environment that allowed me to look at the various cars on display at my leisure. 2. A sales person approached me in a friendly... manner while maintaining eye contact during our conversations. 3. Jennifer Silvestri was very knowledgeable about the features and specifications on the vehicle we test drove. 4. The test drive was a combination of driving the local streets and the private test track. 5. Jennifer demonstrated the particular features of the vehicle while on this test drive. 6. Once we returned from the test drive Jennifer politely introduced us to Jesse Bush due to Jennifer having a previously scheduled meeting. 7. Jesse answered the remaining questions we had about the vehicle, warranties and explained to us in detail about the after sale services provided by Gerald Subaru. 8. We voiced concern over the issue of this model vehicle being within its 1st year of production. Jesse quickly assured us that the reliability of the vehicle would not be an issue. 9. Jesse arranged an extended test drive in which I took the vehicle home for the night and the following day. It was during this time that I decided to purchase the vehicle. 10. Jesse made us feel comfortable during the negotiation of the sales contract. He explained everything in a concise but yet detailed manner. 11. Jesse has continued to provide excellent service after the sale. 12. Jesse is an excellent representation of a professional and personable individual that is an asset to Gerald Subaru. 13. The fact that Gerald Subaru is dog friendly is a huge plus.

Test drive and salesman Paulo was very informative and gave us a better understanding of all the safety features. Great knowledge of the vehicles.

Ricardo was very professional throughout the process. I did not feel I was pressured. He is also knowledgeable about Forester. He was very helpful to... our car purchase experience.