Gerald Subaru of Naperville

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4.9
(6,839 reviews)
Visit Gerald Subaru of Naperville
Sales hours: 9:00am to 9:00pm
Service hours: 7:00am to 6:00pm
View all hours
Service Sales
Monday 7:00am–6:00pm 9:00am–9:00pm
Tuesday 7:00am–6:00pm 9:00am–9:00pm
Wednesday 7:00am–6:00pm 9:00am–9:00pm
Thursday 7:00am–6:00pm 9:00am–9:00pm
Friday 7:00am–6:00pm 9:00am–9:00pm
Saturday 8:00am–4:00pm 9:00am–6:00pm
Sunday Closed Closed
New (866) 526-5612 (866) 526-5612
Used (866) 772-0249 (866) 772-0249
Service (630) 225-7285 (630) 225-7285

Inventory

See all 154 vehicles from this dealership.

Special offers

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About our dealership

This seller has been on Cars.com since March 2004.
Why does Gerald Subaru of Naperville offer an Exclusive Lifetime Warranty on virtually every car we sell? Because we are a dealership team truly committed to our customers. We are a full service dealership with certified product specialists who will answer all your questions and ensure that the car you choose meets all of your needs. If you're looking for a "guy" to keep your current Subaru in tip top shape visit our Service Department. Our team of technicians is fully trained and certified and offer sound repair advice in addition to fixing your car right the first time.
Home of the Lifetime Warranty!

Service center

Phone number (630) 225-7285

Service hours

Monday
7:00am–6:00pm
Tuesday
7:00am–6:00pm
Wednesday
7:00am–6:00pm
Thursday
7:00am–6:00pm
Friday
7:00am–6:00pm
Saturday
8:00am–4:00pm
Sunday
Closed

Meet our employees

View all 27 employees View less employees

Reviews

4.9
(6,839 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Gerald Subaru of Naperville from DealerRater.

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5.0

Best customer service! Would definitely recommend!

Everything was exceptional! It was my first time getting a car and it was definitely worth it because I had a great and smooth transaction with Tony Santos! From the first moment we came to the shop until the very last part of the transaction, we were gladly assisted by Tony. I am thankful that he was the one who assisted me because, since I had little knowledge and had a lot of questions about specific features in a car that I was looking for, Tony was able to address all of that and more. I was initially eyeing for the 2019 Subaru Forester Sport but after letting me test drive it myself, I felt it wasn’t the one for me. So, after a few follow-ups between us, he was able to look for a solution and provide me with the best choice: the 2023 Forester Limited! I’m the type of customer who needed to take my time and exhaust all options to make sure I make the best decision and I felt he was able to empathize with me as a buyer, so I didn’t feel any pressure to buy this or that, every recommendation has always been about what I needed in a car. He was extremely patient with me, and that’s a plus! Tony always gave me updates on the status of the car that I wanted and the good thing was I could easily contact him whenever I needed to. He was very transparent with everything and would not try to upsell or cross-sell you with anything other than what you actually want. I would definitely recommend getting your Subaru here in Gerald Naperville and look for Tony Santos because he totally goes the extra mile in making sure you are getting your money’s worth and that you would leave the shop happier than when you came in because I did! I would have rated him 100/10 if I could. By far, this is the best customer service I had ever experienced. He even shared his snacks with us and offered to pick us up when the car comes in!

5.0

Easy proces but time consuming and overselling

Our service representative was extremely knowledgeable and friendly however the buying process was overly time consuming especially when we were picking up the car. Also there was a lot of overselling on unnecessary items and they would not take no for an answer.

5.0

December 2 service

Comfortable waiting room. Clear and concise descriptions of the work to be done. The vehicle was ready in the time frame promised.

5.0

Smooth and easy purchase

Knowledgable sales staff, outstanding communication throughout the buying process. Gerald Subaru is easy to access and has a nice clean facility.

5.0

Great Service Visit

Matt was very helpful and explained the service to me. The service was completed quickly. Everyone there was helpful and friendly. The Ascent has been running great!

5.0

Subaru is Love

Everything and everybody. My service provider was very helpful in explaining my tune up. The coffee and snack bar was very welcoming. The bathrooms still impress me with its tidyness, privacy, and accessibility. Friendliness and efficiency were outstanding. This year I waited in waiting room for my tune up and I had time to ask about a Starlink renewal. Salesman gave me his total attention and expertise. waiting room bright and cheery with plenty of room for social distancing.

Dealer response

We appreciate your input, Linda. We're glad to hear that you are consistently impressed with the service we offer here at Gerald Subaru of Naperville. If there is anything more we can do for you please come back and see us any time! Take care! Sincerely Nino McMorris General Manager Gerald Subaru of Naperville

5.0

service experience

clean well organized shop. Waiting room for simple service is very convenient, did not use the local van service. Very Good communication while waiting via text message.

Dealer response

Thank you for visiting our service department and for leaving the kind words. We plan to continue giving great customer service and a comfortable place for all our guests during their visit at our dealership. Sincerely Nino McMorris General Manager Gerald Subaru of Naperville

5.0

Great service

Great service. My associate worked with me and was a great help. Actually she was awesome to deal with. Also a very clean waiting area

Dealer response

Thank you for visiting our service department and for leaving the kind words. We plan to continue giving great customer service and a comfortable place for all our guests during their visit at our dealership. Sincerely Nino McMorris General Manager Gerald Subaru of Naperville

5.0

Ubaldo was awesome to work with n no pressure at all and

Ubaldo was awesome to work with n no pressure at all and actually listened to what I was wanting n needing…. this is definitely not ur typical dealership they made everything easy n no games at all… it was definitely worth the drive out there….. they will definitely have my business for a long time…

5.0

Great service

Efficient, kept in touch and did good work. Easy to schedule an appointment. Nice service people. Loved my buying experience.

Dealer response

Elizabeth, Thank you for your truly exceptional words and for taking the time to inform us of your ongoing positive experience. We are sincerely pleased to know that our staff's efforts have made the difference in your car buying experience. Your testimonial gives us the knowledge that we are making a significant impact and moving forward in a positive light. If you ever have additional questions or need service, we are more than happy to lend a hand. Sincerely Nino McMorris General Manager Gerald Subaru of Naperville

See all 6,839 reviews