Reviews
staffs were nice
staffs were nice
staffs were nice
staffs were nice
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Matt explained issues and kept me informed.
Matt explained issues and kept me informed.
Matt explained issues and kept me informed.
Matt explained issues and kept me informed.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you, Mary! We appreciate your feedback and are glad to hear that Matt provided you with exceptional service by keeping you informed. At Gerald Subaru of Naperville, we strive to ensure our customers receive the best experience possible. We hope to see you again soon! Sincerely Nino McMorris General Manager Gerald Subaru of Naperville
Thank you Trish in Service and Gerald for a critical
Thank you Trish in Service and Gerald for a critical service to my vehicle.
Thank you Trish in Service and Gerald for a critical
Thank you Trish in Service and Gerald for a critical service to my vehicle.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for your truly exceptional review, Raghuraj! I'm thrilled to hear about your experience with Trish in Service at Gerald Subaru of Naperville. Your satisfaction is our top priority, and I appreciate your kind words. I look forward to assisting you again in the future! Sincerely Nino McMorris General Manager Gerald Subaru of Naperville
Easy scheduling and convenient times for service.
Easy scheduling and convenient times for service. Polite associate explained services and asked if I had any special concerns. Comfortable waiting area.
Easy scheduling and convenient times for service.
Easy scheduling and convenient times for service. Polite associate explained services and asked if I had any special concerns. Comfortable waiting area.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for your wonderful feedback! We’re glad to hear that you had a truly exceptional experience with our scheduling and service team at Gerald Subaru of Naperville. It's great to know that our associate was polite and attentive to your concerns, and that you enjoyed our comfortable waiting area. We look forward to seeing you again for your next service appointment! Sincerely Nino McMorris General Manager Gerald Subaru of Naperville
Your team did a great job.
Your team did a great job. The waiting area is comfortable; especially like the quiet room for reading.
Your team did a great job.
Your team did a great job. The waiting area is comfortable; especially like the quiet room for reading.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for your kind words, Scott! We're thrilled to hear that you found our team to be truly exceptional and enjoyed the comfortable waiting area, especially the quiet room for reading. We appreciate your feedback and look forward to welcoming you back to Gerald Subaru of Naperville in the future! Sincerely Nino McMorris General Manager Gerald Subaru of Naperville
They got in check in and did all the maintenance and
They got in check in and did all the maintenance and check the battery and informed me that I would need a new battery soon. Jacob explained everything to me and that I understood everything that he was telling me. He also told me what to expect for my next maintenance appointment. He took good care of everything.
They got in check in and did all the maintenance and
They got in check in and did all the maintenance and check the battery and informed me that I would need a new battery soon. Jacob explained everything to me and that I understood everything that he was telling me. He also told me what to expect for my next maintenance appointment. He took good care of everything.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you, Michael, for your wonderful review! We're thrilled to hear that Jacob provided you with truly exceptional service during your visit to Gerald Subaru of Naperville. It's great to know that you felt informed and well taken care of. We appreciate your feedback and look forward to seeing you for your next maintenance appointment! Sincerely Nino McMorris General Manager Gerald Subaru of Naperville
Kept me informed of how long the service would take.
Kept me informed of how long the service would take. Informed me of upcoming maintenance concerns, well supplied waiting area and washed my car after performed maintenance.
Kept me informed of how long the service would take.
Kept me informed of how long the service would take. Informed me of upcoming maintenance concerns, well supplied waiting area and washed my car after performed maintenance.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for your fantastic review! We’re thrilled to hear that you had a truly exceptional experience with our service at Gerald Subaru of Naperville. Keeping our customers informed and providing a comfortable waiting area is important to us. We appreciate you taking the time to share your feedback, and we look forward to seeing you again for your next service! Sincerely Nino McMorris General Manager Gerald Subaru of Naperville
Everything was on time and took as long as I was told it
Everything was on time and took as long as I was told it would. Trish was very pleasant, and it was great chatting with her.
Everything was on time and took as long as I was told it
Everything was on time and took as long as I was told it would. Trish was very pleasant, and it was great chatting with her.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you, Elizabeth! We’re thrilled to hear you had a truly exceptional experience with us at Gerald Subaru of Naperville. It sounds like Trish made your visit enjoyable, and we appreciate your kind words. We look forward to seeing you again soon! Sincerely Nino McMorris General Manager Gerald Subaru of Naperville
Check in is easy.
Check in is easy. I was kept informed about the progress. Work was done quickly and efficiently.
Check in is easy.
Check in is easy. I was kept informed about the progress. Work was done quickly and efficiently.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you, Joan! We truly appreciate your kind words about your truly exceptional experience at Gerald Subaru of Naperville. It's wonderful to hear that the check-in process was easy and that you were kept informed throughout your visit. We're glad the work was done quickly and efficiently. We hope to see you again soon! Sincerely, Nino McMorris General Manager Gerald Subaru of Naperville
Friendly and respectful.
Friendly and respectful. Gets the work done in a timely manner. Car is returned clean
Friendly and respectful.
Friendly and respectful. Gets the work done in a timely manner. Car is returned clean
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for your wonderful review, Sharon! We’re thrilled to hear that you found our team at Gerald Subaru of Naperville to be friendly and respectful, and that your car was returned clean and on time. We strive to provide truly exceptional service to all our customers. We look forward to assisting you again in the future! Sincerely Nino McMorris General Manager Gerald Subaru of Naperville