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Gerald Subaru of Naperville

4.9 out of 5 4.9
Rectangle 48
Sales 9:00 AM - 9:00 PM
Service 7:00 AM - 6:00 PM

Gerald Subaru of Naperville Hours

Sales

Monday

9:00 AM - 9:00 PM

Tuesday

9:00 AM - 9:00 PM

Wednesday

9:00 AM - 9:00 PM

Thursday

9:00 AM - 9:00 PM

Friday

9:00 AM - 9:00 PM

Saturday

9:00 AM - 6:00 PM

Sunday

Closed

Service

Monday

7:00 AM - 6:00 PM

Tuesday

7:00 AM - 6:00 PM

Wednesday

7:00 AM - 6:00 PM

Thursday

7:00 AM - 6:00 PM

Friday

7:00 AM - 6:00 PM

Saturday

8:00 AM - 4:00 PM

Sunday

Closed

About Our Dealership

Dealer on Cars.com since March 2004

Why does Gerald Subaru of Naperville offer an Exclusive Lifetime Warranty on virtually every car we sell? Because we ar

...

e a dealership team truly committed to our customers. We are a full service dealership with certified product specialists who will answer all your questions and ensure that the car you choose meets all of your needs. If you're looking for a "guy" to keep your current Subaru in tip top shape, visit our Service Department. Our team of technicians is fully trained and certified and offer sound repair advice in addition to fixing your car right the first time. We also have one of the only certified Subaru Collision Repair Centers in Chicagoland. Rest assured knowing that your baby will be put back together better than new!

"Home of the Lifetime Warranty!"

Service

Oil, Filter Change

$39.95 and up*

Tire Rotation

$19.99

Multi-Point Inspection

Complimentary

Fluid Top-Off

Complimentary

RepairPal Certification

  • Warranty - At least a 12,000-mile / 12-month warranty on parts and labor.
  • Price - Fair prices, measured by comparing them to the RepairPal Price Estimator.
  • Technician Quality - Technicians and advisors are properly trained, retained, and certified for quality.
  • Customer Satisfaction - A verified collection of valid online dealer reviews to demonstrate exceptional service quality.

Reviews

4.9 out of 5 4.9
4557 lifetime reviews. Includes reviews of Gerald Subaru of Naperville from DealerRater.com A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.

Read reviews that mention:

  • 5.0 out of 5
    January 19, 2020

    Kelly Thomas is a great sales rep. This is the second Subaru I've purchased from Kelly. This time I used my Costco membership for the purchase and I... highly recommend it, no hassle. Kelly knows her product, will demo the car fully and will find you the car you want. If you have a problem she will do anything reasonable to meet your needs. You can't go wrong with Kelly!

    5.0 out of 5
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    Does recommend this dealer
    Shopped for a new car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?

    Worked with:
    Kelly Thomas

    Sales Consultant

    (5.0) 187 reviews

  • 5.0 out of 5
    January 18, 2020

    Jeff Walkers attention to the project and our requirments. Thanks for the orientation with the operation of the Outback and its systems. Appreciated by... my wife and me.

    5.0 out of 5
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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 5.0 out of 5
    January 17, 2020

    The service work was done quickly with no extra charges. The waiting area was clean and comfortable. The service personnel were professional and explained... the work that was done.

    5.0 out of 5
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    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you for visiting our service department and for leaving the kind words. We plan to continue giving truly exceptional customer service and a comf...ortable place for all our guests during their visit at our dealership. Sincerely, Chuck Dziak - cdziak@geraldauto.com

  • 5.0 out of 5
    January 17, 2020

    It was many things. Leo Lopes sat down with us and made a written list of what we were looking for. Then he showed us all the various models that had... those features. He addressed our concerns to both my husband and myself. There was no pressure to buy. He introduced us to the manager and gave us all the materials we needed to compare to other makes of cars. The receptionist was welcoming and friendly when we asked to see a salesman. All the available models were on the showroom floor. Test driving was easy and safe on the closed track. The facility was immaculate and everyone professionally dressed. Employees walking within the facility stopped to acknowledge us. When we decided to buy the vehicle, it was our decision based on how valued we were to the dealership and not just another sale.

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    It is very kind of you to write us such a nice review. We're proud to offer our customers a pressure-free shopping experience, and I'm glad to hear th...at was the case for you on your recent visit to Gerald Subaru of Naperville. Thank you so much for your business and please let us know if there's anything else we can do for you. Sincerely, Alec McKean - General Manager

  • 5.0 out of 5
    January 17, 2020

    I like that the sales people do try to sell you, but they're not pushy. It makes the purchasing experience so much more pleasant. I also like the lifetime... power train warranty.

    5.0 out of 5
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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thanks for the truly exceptional review! Anytime our customers let us know that they had a very pleasant purchasing experience, it brings us great joy.... We invite you to return to our Service Center for more of the same when it's time for your first oil change. Sincerely, Alec McKean - General Manager

  • 5.0 out of 5
    January 15, 2020

    Friendly and knowledgeable.... They are also not rushing you to make a sale and are willing to negotiate... Jesse our salesman... 👍5 stars I would definitely... buy another car from them in the future 😊

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    Does recommend this dealer
    Shopped for a used car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?

    Worked with:
    Jesse Bush

    Sales Consultant

    (5.0) 305 reviews

  • 5.0 out of 5
    January 15, 2020

    Jennifer was really personable and not pushy. She gave me time to think and I did not feel rushed at all. She was very detailed in explaining the car features... while I was doing the test drive. I was impressed with how much time she spent in dealing with a customer like me.

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    Does recommend this dealer
    Shopped for a new car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?

    Worked with:
    Jennifer Silvestri

    Sales Consultant

    (5.0) 19 reviews

  • 5.0 out of 5
    January 15, 2020

    1. Warm and welcoming showroom environment that allowed me to look at the various cars on display at my leisure. 2. A sales person approached me in a friendly... manner while maintaining eye contact during our conversations. 3. Jennifer Silvestri was very knowledgeable about the features and specifications on the vehicle we test drove. 4. The test drive was a combination of driving the local streets and the private test track. 5. Jennifer demonstrated the particular features of the vehicle while on this test drive. 6. Once we returned from the test drive Jennifer politely introduced us to Jesse Bush due to Jennifer having a previously scheduled meeting. 7. Jesse answered the remaining questions we had about the vehicle, warranties and explained to us in detail about the after sale services provided by Gerald Subaru. 8. We voiced concern over the issue of this model vehicle being within its 1st year of production. Jesse quickly assured us that the reliability of the vehicle would not be an issue. 9. Jesse arranged an extended test drive in which I took the vehicle home for the night and the following day. It was during this time that I decided to purchase the vehicle. 10. Jesse made us feel comfortable during the negotiation of the sales contract. He explained everything in a concise but yet detailed manner. 11. Jesse has continued to provide excellent service after the sale. 12. Jesse is an excellent representation of a professional and personable individual that is an asset to Gerald Subaru. 13. The fact that Gerald Subaru is dog friendly is a huge plus.

    5.0 out of 5
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    5.0 out of 5
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    5.0 out of 5
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    5.0 out of 5
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    Does recommend this dealer
    Shopped for a new car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?

    Worked with:
    Jesse Bush

    Sales Consultant

    (5.0) 305 reviews

    Jennifer Silvestri

    Sales Consultant

    (5.0) 19 reviews

  • 5.0 out of 5
    January 14, 2020

    Test drive and salesman Paulo was very informative and gave us a better understanding of all the safety features. Great knowledge of the vehicles.

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Hi Raymond, and thank you for this truly exceptional review! We're happy to hear that Paulo took care of you! They are a great asset and we appreciate... all that they do. Sincerely, Alec McKean - General Manager

  • 5.0 out of 5
    January 13, 2020

    Ricardo was very professional throughout the process. I did not feel I was pressured. He is also knowledgeable about Forester. He was very helpful to... our car purchase experience.

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    Does recommend this dealer
    Shopped for a new car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?

    Worked with:
    Michael Price

    Finance Manager

    (5.0) 281 reviews

    Ricardo Rodriguez

    Sales Consultant

    (5.0) 66 reviews

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