Reviews
The team treated my wife and daughter with respect and
The team treated my wife and daughter with respect and attention needed to make their decision.
The team treated my wife and daughter with respect and
The team treated my wife and daughter with respect and attention needed to make their decision.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you for your wonderful review, Michael! We're glad to hear that our team provided your wife and daughter with the respect and attention they needed during their decision-making process. At Gerald Subaru of Naperville, we strive to create truly exceptional experiences for all our customers. We look forward to seeing you all again soon! Sincerely Joe Schafhauser General Manager Gerald Subaru of Naperville
Brandon was very kind and patient worked very well with
Brandon was very kind and patient worked very well with me as I was not totally committed to buying at that time
Brandon was very kind and patient worked very well with
Brandon was very kind and patient worked very well with me as I was not totally committed to buying at that time
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you, Susan! I'm pleased to hear about your positive experience with Brandon at Gerald Subaru of Naperville. It's wonderful to know that you found him kind and patient during your visit. We strive to provide truly exceptional service, and we appreciate you sharing your thoughts. Our team looks forward to assisting you whenever you're ready to make your decision! Sincerely Joe Schafhauser General Manager Gerald Subaru of Naperville
From setting up a schedule to actual day of service- all
From setting up a schedule to actual day of service- all staff involved in the process were awesome; service was excellent and my service team led by Jose is as usual above and beyond- they always make us feel not just neighbors but 'family'. This place is truly trusted.
From setting up a schedule to actual day of service- all
From setting up a schedule to actual day of service- all staff involved in the process were awesome; service was excellent and my service team led by Jose is as usual above and beyond- they always make us feel not just neighbors but 'family'. This place is truly trusted.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for your wonderful feedback, Irene! I'm pleased to hear about your truly exceptional experience at Gerald Subaru of Naperville. It's fantastic to know that our team, especially Jose, made you feel like family during your service. I appreciate your trust in us, and we look forward to welcoming you back for your next visit! Sincerely Joe Schafhauser General Manager Gerald Subaru of Naperville
Trish at Subara in Naperville is just the best!
Trish at Subara in Naperville is just the best! She is always helpful and pleasant, and I don't want to schedule with anyone but her. The facility is always clean, and the waiting area is very comfortable.
Trish at Subara in Naperville is just the best!
Trish at Subara in Naperville is just the best! She is always helpful and pleasant, and I don't want to schedule with anyone but her. The facility is always clean, and the waiting area is very comfortable.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you, Jo Ann! I am thrilled to hear that Trish provided you with truly exceptional service. It's wonderful to know you appreciate our clean facility and comfortable waiting area as well. We look forward to welcoming you back to Gerald Subaru of Naperville for your next visit! Sincerely Joe Schafhauser General Manager Gerald Subaru of Naperville
they inform me in a way that I can understand they
they inform me in a way that I can understand they answer my questions without judgment
they inform me in a way that I can understand they
they inform me in a way that I can understand they answer my questions without judgment
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you, Judith, for your wonderful review! I appreciate your kind words about our team at Gerald Subaru of Naperville. We're glad to hear that you found our staff informative and understanding. Your experience is truly exceptional, and we look forward to assisting you again in the future! Sincerely Joe Schafhauser General Manager Gerald Subaru of Naperville
Trish checked me in quickly and told me my car would be
Trish checked me in quickly and told me my car would be ready in an hour. Sure enough it was ready in an hour.
Trish checked me in quickly and told me my car would be
Trish checked me in quickly and told me my car would be ready in an hour. Sure enough it was ready in an hour.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you, Christopher! I'm glad to hear that Trish provided you with truly exceptional service by checking you in quickly and delivering your car on time. I appreciate your positive feedback, and we look forward to seeing you at Gerald Subaru of Naperville again! Sincerely Joe Schafhauser General Manager Gerald Subaru of Naperville
I feel the service fully checks out the health of my car.
I feel the service fully checks out the health of my car. It is efficient and timely. The car wash is a nice touch also.
I feel the service fully checks out the health of my car.
I feel the service fully checks out the health of my car. It is efficient and timely. The car wash is a nice touch also.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you, Lucille! I truly appreciate your positive feedback about the service at Gerald Subaru of Naperville. It's great to hear that you found our service efficient and timely, and that you enjoyed the car wash as well. We look forward to seeing you again for your next visit! Sincerely Joe Schafhauser General Manager Gerald Subaru of Naperville
Trish has always been so easy to work with.
Trish has always been so easy to work with. Very clear on issues and very pleasant about it. Love Gerald Subaru!
Trish has always been so easy to work with.
Trish has always been so easy to work with. Very clear on issues and very pleasant about it. Love Gerald Subaru!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you, Dennis! I truly appreciate your kind words and am thrilled to hear about your positive experience at Gerald Subaru of Naperville. It's great to know that our team has been easy to work with and has provided you with clear and pleasant service. We look forward to seeing you again soon! Sincerely Joe Schafhauser General Manager Gerald Subaru of Naperville
My Service Advisor Trish is great!
My Service Advisor Trish is great! Clean and inviting waiting area. Service was performed in the time stated.
My Service Advisor Trish is great!
My Service Advisor Trish is great! Clean and inviting waiting area. Service was performed in the time stated.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you, Susan! I'm thrilled to hear that you had a truly exceptional experience with Trish at Gerald Subaru of Naperville. It's great to know that you found our waiting area clean and inviting, and that your service was completed as promised. I appreciate your feedback, and we look forward to seeing you again! Sincerely Joe Schafhauser General Manager Gerald Subaru of Naperville
The service was timely and Trish kept me appraised of
The service was timely and Trish kept me appraised of needed and suggested maintenance.
The service was timely and Trish kept me appraised of
The service was timely and Trish kept me appraised of needed and suggested maintenance.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for your wonderful review, Cyril! I am thrilled to hear that you had a timely service experience and that Trish kept you informed about your vehicle's maintenance. At Gerald Subaru of Naperville, we strive to provide truly exceptional service. We look forward to seeing you again soon! Sincerely Joe Schafhauser General Manager Gerald Subaru of Naperville