Reviews
Gerald Service has always taken great care of our
Gerald Service has always taken great care of our Forester and Ascent - the people at this dealership are top-notch...always friendly and helpful! Gerald stands out as a stellar place to purchase and service vehicles - we'll be back again for another purchase for sure.
Gerald Service has always taken great care of our
Gerald Service has always taken great care of our Forester and Ascent - the people at this dealership are top-notch...always friendly and helpful! Gerald stands out as a stellar place to purchase and service vehicles - we'll be back again for another purchase for sure.
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you so much for your wonderful review, Mark! We're thrilled to hear that you find our service for your Forester and Ascent to be truly exceptional. We take pride in our top-notch team and their commitment to providing friendly and helpful service. We look forward to seeing you again for your next purchase at Gerald Subaru of Naperville! Sincerely Joe Schafhauser General Manager Gerald Subaru of Naperville
Trish in service listened to issues and made sure
Trish in service listened to issues and made sure everything related that could be covered on warranty was checked and taken care of.
Trish in service listened to issues and made sure
Trish in service listened to issues and made sure everything related that could be covered on warranty was checked and taken care of.
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you, Karen! We’re thrilled to hear about your experience with Trish in our service department at Gerald Subaru of Naperville. It's truly exceptional when our team can ensure that all warranty issues are addressed and resolved. We appreciate your feedback and look forward to assisting you again soon! Sincerely Joe Schafhauser General Manager Gerald Subaru of Naperville
Gerald Subaru is the best for service.
Gerald Subaru is the best for service. The service managers are great. Especially Matt! I usually wait for my car and the waiting area is comfortable and clean. The coffee and snacks are a bonus.
Gerald Subaru is the best for service.
Gerald Subaru is the best for service. The service managers are great. Especially Matt! I usually wait for my car and the waiting area is comfortable and clean. The coffee and snacks are a bonus.
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you, Jill! I truly appreciate your kind words about Gerald Subaru of Naperville and our service team, especially Matt. I'm glad to hear that you find our waiting area comfortable and enjoy the coffee and snacks. We strive to provide truly exceptional service, and your feedback means a lot to us. We look forward to seeing you again soon! Sincerely Joe Schafhauser General Manager Gerald Subaru of Naperville
Friendly, professional, comfortable waiting area, easy to
Friendly, professional, comfortable waiting area, easy to schedule, received reminders via text and voice, provided a complete and thorough preview of work to be done and the work that was done, provide$ free inspection and fill up of fluids and tire pressure
Friendly, professional, comfortable waiting area, easy to
Friendly, professional, comfortable waiting area, easy to schedule, received reminders via text and voice, provided a complete and thorough preview of work to be done and the work that was done, provide$ free inspection and fill up of fluids and tire pressure
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for your truly exceptional review, John! We’re thrilled you found our team friendly and professional, and that our waiting area and scheduling process met your expectations. At Gerald Subaru of Naperville, we strive to provide thorough service and keep you informed every step of the way. We look forward to seeing you again soon! Sincerely Joe Schafhauser General Manager Gerald Subaru of Naperville
Matt Coneys has been extremely helpful in providing great
Matt Coneys has been extremely helpful in providing great advice for my 2016 Subaru Crosstrek. Because of Matt Coneys advice, my car is in great condition. My car has 181K miles and I still love driving it!
Matt Coneys has been extremely helpful in providing great
Matt Coneys has been extremely helpful in providing great advice for my 2016 Subaru Crosstrek. Because of Matt Coneys advice, my car is in great condition. My car has 181K miles and I still love driving it!
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for your wonderful review, Rene! I am thrilled to hear that Matt was able to provide you with great advice for your 2016 Subaru Crosstrek. It's fantastic to know that your car is in great condition and that you're still enjoying it after 181K miles! At Gerald Subaru of Naperville, we strive to provide truly exceptional service, and we appreciate your kind words. We look forward to assisting you again in the future! Sincerely Joe Schafhauser General Manager Gerald Subaru of Naperville
Staff is very knowledgeable and respectful, they r also
Staff is very knowledgeable and respectful, they r also thorough and honest there is never a hidden fee, you know exactly what you are paying, and if there's recommendations for additional work, they are upfront.
Staff is very knowledgeable and respectful, they r also
Staff is very knowledgeable and respectful, they r also thorough and honest there is never a hidden fee, you know exactly what you are paying, and if there's recommendations for additional work, they are upfront.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for your truly exceptional review, Irene! I truly appreciate your kind words about our knowledgeable and respectful staff at Gerald Subaru of Naperville. I'm glad to hear you found our transparency and honesty refreshing. It's important to us that our customers know exactly what to expect. We look forward to seeing you again! Sincerely Joe Schafhauser General Manager Gerald Subaru of Naperville
Jacob is a fantastic trusted advisor and embodies the
Jacob is a fantastic trusted advisor and embodies the values of Subaru and Gerald well.
Jacob is a fantastic trusted advisor and embodies the
Jacob is a fantastic trusted advisor and embodies the values of Subaru and Gerald well.
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you, Kathryn! We truly appreciate your kind words about Jacob and are thrilled to hear that he provided you with exceptional service. At Gerald Subaru of Naperville, we strive to embody the values of Subaru, and it’s wonderful to know that our team is making a positive impact. We hope to see you again soon! Sincerely Joe Schafhauser General Manager Gerald Subaru of Naperville
Although I couldn't make an appointment online, the
Although I couldn't make an appointment online, the person in the service department was exceedingly pleasant. The work was done on time, and they explained everything to me before and after the service.
Although I couldn't make an appointment online, the
Although I couldn't make an appointment online, the person in the service department was exceedingly pleasant. The work was done on time, and they explained everything to me before and after the service.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you, Eileen, for your wonderful review, Eileen! I'm so happy to hear that you had a truly exceptional experience with our service department at Gerald Subaru of Naperville. It's great to know that our team provided clear explanations and completed the work on time. We look forward to assisting you again in the future! Sincerely Joe Schafhauser General Manager Gerald Subaru of Naperville
Jose Mercado is the BEST Service Advisor.
Jose Mercado is the BEST Service Advisor. He is kind, courteous and helpful. It is like having family at Subaru.
Jose Mercado is the BEST Service Advisor.
Jose Mercado is the BEST Service Advisor. He is kind, courteous and helpful. It is like having family at Subaru.
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you so much for your wonderful feedback, Mary! We're thrilled to hear that you had a truly exceptional experience with Jose at Gerald Subaru of Naperville. His kindness and helpfulness truly make a difference, and we’re glad to have him as part of our family. We look forward to seeing you again soon! Sincerely Joe Schafhauser General Manager Gerald Subaru of Naperville
Lenny was very helpful—from our introduction to Subaru
Lenny was very helpful—from our introduction to Subaru through our decision to buy the brand. He began with a great overview of the Outback even before we took a test drive. We also appreciate your participation in the Costco Auto Program. It's how we first came to Gerald.
Lenny was very helpful—from our introduction to Subaru
Lenny was very helpful—from our introduction to Subaru through our decision to buy the brand. He began with a great overview of the Outback even before we took a test drive. We also appreciate your participation in the Costco Auto Program. It's how we first came to Gerald.
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you for your truly exceptional review, Gale! I'm thrilled to hear that Lenny provided you with truly exceptional service, from your introduction to Subaru to your decision to purchase the Outback. I appreciate your support of the Costco Auto Program and am glad it led you to Gerald Subaru of Naperville. I look forward to seeing you again soon! Sincerely Joe Schafhauser General Manager Gerald Subaru of Naperville