Reviews
Notice a lot of happier people there very courteous
Notice a lot of happier people there very courteous better than last time. I was there so now I will think about not onion Creek Volkswagen in Austin.
Notice a lot of happier people there very courteous
Notice a lot of happier people there very courteous better than last time. I was there so now I will think about not onion Creek Volkswagen in Austin.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
Mr De Leon is a great salesman!
Mr De Leon is a great salesman! Very respectful and not pushy, made the entire process fast and easy
Mr De Leon is a great salesman!
Mr De Leon is a great salesman! Very respectful and not pushy, made the entire process fast and easy
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Hi, we're happy you found our staff to be so supportive during your experience here at Volkswagen of Alamo Heights. We hope you have a great day!
The Volkswagen - Alamo Heights service department has
The Volkswagen - Alamo Heights service department has excellent customer service and helps keep my vehicle running smoothly!
The Volkswagen - Alamo Heights service department has
The Volkswagen - Alamo Heights service department has excellent customer service and helps keep my vehicle running smoothly!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hello, we appreciate you taking the time to leave us this feedback. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
I felt like cattle being pushed through the slaughter
I felt like cattle being pushed through the slaughter line. The place was awfully outdated and each person we dealt with didn't even care to get to know us. They cared more about getting people in and out to build sales and not relationships with their customers. From the sales person to the finance person who cared more about being on their phone than to even have a conversation with us while signing and giving the down payment. I honestly won't go back to that VW dealership. I'll find another one where I'm at least respected like many are but not thus place.
I felt like cattle being pushed through the slaughter
I felt like cattle being pushed through the slaughter line. The place was awfully outdated and each person we dealt with didn't even care to get to know us. They cared more about getting people in and out to build sales and not relationships with their customers. From the sales person to the finance person who cared more about being on their phone than to even have a conversation with us while signing and giving the down payment. I honestly won't go back to that VW dealership. I'll find another one where I'm at least respected like many are but not thus place.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a new car
Friendly and helpful staff.
Friendly and helpful staff. We are always greeted and are attended to right away.The services provided are clearly explained and our questions always answered.
Friendly and helpful staff.
Friendly and helpful staff. We are always greeted and are attended to right away.The services provided are clearly explained and our questions always answered.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hello Katherine, we're happy to hear you had such a positive experience with our team! Feel free to reach out to us if you need anything. Have a wonderful day.
Had a great experience purchasing a vehicle here.
Had a great experience purchasing a vehicle here. I now know where I'm coming back to when I'm ready to upgrade.
Had a great experience purchasing a vehicle here.
Had a great experience purchasing a vehicle here. I now know where I'm coming back to when I'm ready to upgrade.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Hi, your wonderful feedback and rating mean a lot to us. We are always more than happy to assist you if anything else comes up. Take care!
This is the best place to have service done.
This is the best place to have service done. I met a couple that has been coming for the past 20 years from Shreveport, LA. Excellent service and staff.
This is the best place to have service done.
This is the best place to have service done. I met a couple that has been coming for the past 20 years from Shreveport, LA. Excellent service and staff.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hello, we appreciate you taking the time to leave us this feedback. We hope you have a great day!
This is the best place to have service done.
This is the best place to have service done. I met a couple that has been coming for the past 20 years from Shreveport, LA. Excellent service and staff.
This is the best place to have service done.
This is the best place to have service done. I met a couple that has been coming for the past 20 years from Shreveport, LA. Excellent service and staff.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hi Marci, we are so happy to read such a great review about Volkswagen of Alamo Heights! Please don't hesitate to reach out if there's anything additional we can do for you.
Website was easy to navigate to schedule appointment.
Website was easy to navigate to schedule appointment. Service advisor was professional and friendly. Work done was completed in a timely manner! Thank you!
Website was easy to navigate to schedule appointment.
Website was easy to navigate to schedule appointment. Service advisor was professional and friendly. Work done was completed in a timely manner! Thank you!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hello Gabrielle, we are very happy we could provide you with a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
No need to explain myself for one star management, not
No need to explain myself for one star management, not educated knowledgeable unable to deliver good customer service
No need to explain myself for one star management, not
No need to explain myself for one star management, not educated knowledgeable unable to deliver good customer service
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for bringing this to our attention. We apologize for any inconvenience caused by your recent experience. We will be contacting you to address your concerns and find a resolution. Please don't hesitate to reach out to me if you need anything in the meantime. Lee Tinoco General Manager ltinoco@vwofalamoheights.com