Reviews
Write a reviewShady??
Tried to buy a car from them said they would not hold it for a few days then sent mostly blank paperwork to have me sign. I was not going to sign blank papers and then the car was sold before I could get there! Little too shady for me! Watch out!!
Thank you for bringing this to my attention. I apologize for your experience with our sales department. I would like an opportunity to fix this and to earn your business, please contact me at jrodriguez@vwofalamoheights.com. I look forward to speaking with you. Jesus Rodriguez General Maanger
I was welcomed by Fabiola who was very knowledgeable and...
I was welcomed by Fabiola who was very knowledgeable and professional and very kind. She made my buying experience very smooth & prompt. Highly recommend her.
Thank you Greg and Rachel for your kind words for Fabiola! We are thrilled that she provided you with a smooth car buying experience. Congratulations on your new car!
Great experience
Great buying experience! Andy was very professional and not pushy! We went in to just test drive an SUV, but all the people were so great we ended up buying that day! Thank you for letting us decide without the pressure that we’ve experienced with other dealerships! Jack and Donna
Thank you, Jack and Donna, for your kind words about Andy! It is always great to hear that we were able to make a customer’s car buying experience truly exceptional! We thank you for your business and look forward to your next visit!
Poor service.
Bought a car week ago today. Took it back Saturday because I noticed corrosion ona so called new battery service guy told me it was installed 8/7 bought the car 8/9. Car fax said new battery ~7/13. They took the car backs d all they did was clean it and spray anti corrosion spray. I could’ve done that my self. Poor service
Thank you for bringing this to my attention. I apologize for the service issue you experienced. I would like an opportunity to address your concerns and to earn your business, please contact me. I look forward to speaking with you. Jesus Rodriguez General Manager jrodriguez@vwofalamoheights.com
Excellent !!! They went above and beyond .
Great Service !! Very smooth process from beginning to end. Highly recommend ! This was one of the most pleasurable experiences I have ever had. Smooth purchase
Thank you for your kind words, we appreciate the feedback! We are thrilled that you had a pleasant vehicle purchase experience!
I bought a car on 8/9. I noticed corrosion on the so...
I bought a car on 8/9. I noticed corrosion on the so called new battery. I called they told me to bring it in. I took the car Saturday and they only cleaned the terminals and battery. They used an anticorrosion spray and they send me on my merry way. I could’ve done that at home. Then the car fax report stated new battery in July the service advisor told me new battery in August 7th. They don’t have their facts straight. Poor service
Thank you for bringing this to my attention. I apologize for what you have experienced with the service department. I would like an opportunity to fix this and to earn your business, please contact me. I look forward to speaking with you. Jesus Rodriguez General Manager jrodriguez@vwofalamoheights.com
Excellent Customer Service Excellence.
I was met promptly by our service advisor. We were transferred to comfortable waiting area where we enjoyed complimentary beverages. Our service was completed timely and we departed exceedingly grateful for the valued service. Excellent customer services.
Thank you for being our customer, we appreciate your kind words. We are thrilled that you had an excellent service visit! We thank you for your business and look forward to your next visit!
They always forget something i tell them
I’ve been going here since i owned my car in 2013. This is the only convenient VW dealership nearby end they always forget to fix something even when i put it in my order notes AND remind them. I told them to replace my front headlight, i reminded them and they charged me, yet i get in my car and they don’t replace it. Now i gotta find time to go back up there after i specifically left my car with them for a whole day
Thank you for bringing this to my attention. I apologize for the miscommunication during your service visit. I would like an opportunity to address your concerns and to earn your business, please contact me. I look forward to speaking with you. Jesus Rodriguez General Manager jrodriguez@vwofalamoheights.com
GREAT SERVICE
Everybody in this dealership are great people kind helpful servicial, and every person I talk to went the extra mile to help me, my higher highest reviews and recommendations for this dealership!! Thank you all very much for your great service.
We are very happy to hear that we were able to provide you with an enjoyable service experience! Thank you for your business and look forward to your next visit!
Wonderful staff and service
Alamo Heights VW staff always goes above and beyond. Both sales and service department staff are wonderful. Will absolutely return again to this dealership, no doubt.
We are very happy to hear that we were able to provide you with an enjoyable experience. We thank you for your business and look forward to your next visit!