Sewell Cadillac of San Antonio

Extremely dissatisfied with their service department. I had scheduled an appointment online for Friday, April 8. There was no indication that the service department was closed, and even received a confirmation email for my appointment. Well, they were closed, and I was not the only one there. I was going to get my first oil change since I was going out of town for the weekend and my indicator message came on. Very disappointed, since I had to go to an oil change place to get it done and figure out how to reset my indicator message to 100% oil life. Not satisfied with Ken Batchelor.

I was in search of a very specific used vehicle regarding the exterior and interior. Combine those requests with the requirement of a certain drive type so I could tow it behind my RV and my choices near home were non-existent. I did a nationwide search and found exactly two vehicles that met my "wants and needs". One at Ken Batchelor in San Antonio and another at a dealership in Nashville TN. I began email contact with both. Robert Black at Ken Batchelor was very prompt to answer my questions. He also was able to negotiate a very fair deal for my trade value along with the purchase of the used vehicle I was interested in. He gave me an "out the door" price which is always how I shop for a vehicle so there are no surprises in finance with this or that "fee". We worked the deal all via email. My wife and I made the 700 + mile trip to San Antonio with the appointment to pick up the vehicle at 9:00AM on a Monday morning. We got there about 8:30. We were greeted friendly and asked if we had any other questions. We did a quick test drive and the vehicle was exactly as described. We stepped right into finance and all the paperwork was ready. In and out of finance in about 15 minutes. I was a little worried about working a "deal" completely over email and phone but Ken Batchelor Cadillac eased the concern by providing a full Carfax and the inspection report from when the vehicle arrived on site. I highly recommend you consider giving Ken Batchelor Cadillac a chance to earn your business next time you are shopping for a used vehicle (or new). I am confident you won't regret it. My wife and I have purchased 25 vehicles over the past 25 years both new and used. Our experience with Robert and Ken Batchelor Cadillac was the easiest and least stressful of them all.

I baught a 2018 precertified ats march 2021, that was not certified . When I took car in for service to done, I was given excuse and excuse on delays. My trade in was at a show which employees over looked so it was car was move to inpound whom they Blame me for it . IT took 2wks before ester luna finally called me . Instead of completing the deal i was threaten that the loaner car would be reported stolen since i had it too long(30+days) thats because i was waiting for my ats whick k.batchlor still had in there shop. ESTER LUNA PER THE ONLY CALL WE SPOKE SHE DECIDED TO UNWIND THE LOAN, I ASK WHAT IS THAT SHE EXPLAINED AND NOW THEY HAVE THE LOANER OVER A WEEK AND BECAUSE I HAVNT HAD A CHANCE TO PICK UP MY 10K DWN PYMNT AND TRADE IN , NATHAN MGR IS AGAIN THREATEN TO CHARGE ME SOME TYPE OF FEES PER SOME TX LAW .. very unprofitional attitudes , deeply regret doing business with ken batchelor cadillac. Ester Luna GM diffenitly ruien the Prestgous opion I had of the service and quality I expected. BUYER BEWARE

Simply unparalleled customer service and personal caring. Owner of a second KB cadillac and Im consistently amazed at their tremendous professional and competent service department. KB washed the under carriage of my XT5 after a skunky roadkill event. Who does this!!?? No questions asked. Unbelievable. WOW. Im a customer for life. The ‘KB’ experience is vastly superior to any other Texas Cadillac dealership.

Service personnel were courteous and prompt to help me and the repair was done quickly.

Nicest dealership I’ve been to. The service department is remarkable. I would buy about them vehicle here simply due to Michael in the service department. The facility is top quality. Only issue I have is that it is 5 hours away from my home but it is worth the drive!

Very professional and courteous service. Top of the line repair service.

Kelly: When I show up with a problem, she works with the mechs to ensure we fix the correct part. Sometimes it is multiple parts, but the point is they stuck with it until they are 100% positive they have it correctly fixed. Lori: At the check out is totally professional and competent. She smoothly moves the process along and gets your vehicle brought up to the service lane, ready for departure. Ken: Who is a man on the move, orcastrating the flow of vehicles into and out of the service lanes. No panic just steady determination to get the job done. Could continue with everyone in this area of your dealership, but I figure you get the gist.

I would like to thank Kelly for going above and beyond on our recent service call in getting our Wheels repainted, due server peeling.

Not only was the salesman Rick Presley amazing, informative, and easy to deal with, I know that if I ever need service that the best people will still take care of me there. There's a reason why they win so many awards and people like me keep coming back to buy more.