Sewell Cadillac of San Antonio

My salesman was very upfront and honest and made sure my needs were met!

It was a great experience...I had excellent service...They made it very easy and comfortable to purchase the vehicle...The sales person Nathan was very helpful and understand my needs and concern....I only wish that they would have bottled water instead of giving it to you in a cup...I'm very happy with my purchase..They also gave me a very good price on the truck that i traded in..

I DO NOT recommend this this place for repairs. I took my car in for repairs to the front end and I was informed that it would be ready the same day. Two days later my car is ready and I pick it. As I was driving the car out of the service center, I noticed that my steering wheel is no longer center aligned. As I got on the road and started driving home, I noticed that my car is now pulling to the left while driving. I immediately called back and I let them know about the alignment. I asked the service rep if they had performed a front end alignment after they replaced the front end suspension parts. The service rep did not know for sure and he was going to call me back right away to let me know. Five days later and still no response from the service rep about the front end alignment. On the 6th day of no response, I sent an email to the service center and I get a call back the next day stating that they would complete the alignment. Finally they are going to perform the front end alignment that was supposed to be done at the time of repair. Today, I drop off my car at the service center for the alignment. Three hours later I get a call that the car has been repaired and is ready for pick up. All is well until I get my car back and I noticed a big crack on my front windshield on the passenger side. I talked with Robert the service manager about the damage and he said that they were not responsible for the crack on my windshield and that they were not going to pay for it. In his opinion, he felt that they were not at fault for the damage. How can they not be liable? I explained to Robert that the crack was not there in the morning when I dropped off my car and it has been in their possession all this time and now when I go to pick it up there is a big crack on my windshield. Again he said that there was nothing he could do about the damage to my vehicle. He told me to have my insurance pay for the repair. Bottom line - how can a service center cause damage to your vehicle and not be responsible in repairing the damage they caused? So, for these reasons, I will now have my vehicle serviced at another service center and I will NOT have any positive recommendations for Ken Batchelor Cadillac.

I DO NOT recommend this this place for repairs. I took my car in for repairs to the front end and I was informed that it would be ready the same day. Two days later my car is ready and I pick it. As I was driving the car out of the service center, I noticed that my steering wheel is no longer center aligned. As I got on the road and started driving home, I noticed that my car is now pulling to the left while driving. I immediately called back and I let them know about the alignment. I asked the service rep if they had performed a front end alignment after they replaced the front end suspension parts. The service rep did not know for sure and he was going to call me back right away to let me know. Five days later and still no response from the service rep about the front end alignment. On the 6th day of no response, I sent an email to the service center and I get a call back the next day stating that they would complete the alignment. Finally they are going to perform the front end alignment that was supposed to be done at the time of repair. Today, I drop off my car at the service center for the alignment. Three hours later I get a call that the car has been repaired and is ready for pick up. All is well until I get my car back and I noticed a big crack on my front windshield on the passenger side. I talked with Robert the service manager about the damage and he said that they were not responsible for the crack on my windshield and that they were not going to pay for it. In his opinion, he felt that they were not at fault for the damage. How can they not be liable? I explained to Robert that the crack was not there in the morning when I dropped off my car and it has been in their possession all this time and now when I go to pick it up there is a big crack on my windshield. Again he said that there was nothing he could do about the damage to my vehicle. He told me to have my insurance pay for the repair. Bottom line - how can a service center cause damage to your vehicle and not be responsible in repairing the damage they caused? So, for these reasons, I will now have my vehicle serviced at another service center and I will NOT have any positive recommendations for Ken Batchelor Cadillac.

Came in with a problem was treated very rudely and disrespectfully was made to feel like my Cadillac wasn't as good as other Cadillacs they were fixing because it wasn't a new model. Was even told that they couldn't believe that my car had broken down earlier and this is from the place that makes the cars and sells the cars Cadillac..... unbelievable! Never ever ever ever ever ever take your car here my whole engine blew up 2 days later after a routine oil change!

Bought my Cadillac from Sewell in Dallas and there was some scratches on the passenger side. My sales man Henry Williams contacted Ken Batchelor to repair car. I took it to Ken Batchelor dealership and Brittany Holm was very helpful with getting are car repaired. They treated us as if we bought the car there and gave us a loaner car for a week. We are very happy with the repair. We will take our car to Ken Batchelor for future repairs.

Took car in for cosmetic repair of wheel. Had minor damage from curb. When I picked up vehicle and drove out I noticed a shimmy and drove back. Turns out they had balanced all tires ( did not ask for this nor did vehicle need it as it only has a few thousand miles on it and balance and rotation had been done on last visit to dealership). After doing test drive with tech and explaining that car had no shimmy when it was brought in they agreed to balance tires again to try and correct problem. When I received car back this time the wheels were filthy and 3 of the wheels were severely scratched ( next to lug nuts) from careless treatment . When I called this to attention of service manager I received little assistance and had to suggest to them what might be done to repair wheels. When I took car home I spent an hour cleaning and waxing wheels trying to get scratches off. Still have several deep scratches that need repair. It's very disappointing to receive your vehicle back from dealer in worse condition than when you left it. Seems it was of very little concern to them that they scratched my wheels. Got distinct impression my problem didn't rate as important. It's incredibly poor service. it seemed of VERYlittle concern to them that they damaged my vehicle. And when you have to desperately try and get resolution for the problem while the tech and service manager stand quietly beside the car offering no help it's a very significant note on the quality of service from this dealer. To spend that much money on a new vehicle and to have careless work ( that you didn't even request) that damages your vehicle ! And then to have to struggle for any resolution!! Come on! There's no excuse for that poor a level of service. Too hit and miss at this dealership's service department.

Billy just became our tech. and the experience we got with him was awesome. He kept us up-to-date in everything or step that was being done to our Escalade. Robert Fleming used to be our tech. and he recommended Billy to us, excellent choice he did. Thanks Robert and CONGRATS in your promotion. Thanks Billy for the excellent service we received from you. Kudos!!!

Had my car repaired beginning of January. I picked up my vehicle on a Wednesday and when they drove my vehicle around to the front I noticed the back drivers side wheel had been completely trashed. There were scratches covering the entire wheel that were not there when I dropped my vehicle off for repair. I was told I would receive a call the following to week to bring my car back to repair the wheel on Tuesday. When I never received that call I followed up to see what the issue was and was told to bring my car in the following week.(now 2 weeks after the damage had been brought to their attention) I did and was told they could not repair the wheel on site and would have to send it off. After 2 months of waiting for a loaner car to become available I finally gave up. I was told if I didnt want a loaner I could drop my car at any point and it would only be a few days- a week for the repairs. After 2 weeks I called to see what the ETA was. Was told the wheel was beyond repair and that a new one was ordered. Now 3 weeks later I am still getting the run around from them. First they said it would take 4.5 weeks to get the rim in. Then they said they found one in Dallas and would be here Monday (this was on a Wednesday, a full week after they had said the rim was already ordered) . THEN they said after the rim gets here they have to send it off again to the "black chroming company" (not a real thing) to get dipped to match the other wheels already on the car. However, my rims are not after market, they are stock from Cadillac. I work in the car industry and this is a drastic over expenditure of time and money to pay for shipping 3 different times and then pay an outside company to finish the rim when they can just order the rim directly from Cadillac or another dealership in the area. It seems they are dragging their feet as long as possible in hopes I will give up on the repair. When you purchase a vehicle from Cadillac you do it with the assumption that they deliver superior service to their customers, with Ken Batchelor Cadillac THIS IS NOT THE CASE! I have tried to contact the general manager to make him/her aware of the situation to no avail. Now I'm having to get the insurance company involved in the hopes that they will be able to finally get this situation resolved. If you can tolerate making the drive out to Cavender Cadillac (1604 & 35) I highly suggest you do instead of dealing with this dealership.

On March 1st I took my car in for A battery change when a gentleman took my keys he said that your light was on but my check engine light was not on I pick up my car two days later on back there because My Car was overheated and they said I had a bad oil leak I keep my car in the garage I never had a leak intergender me try to pressure me to get my carpet stair they quoted me the wrong price for repairs he told me it would be 2600 did they say it would be 1500 I had to get manager involved then they damage my wheels on my car and they have to pay for my will I will never go back to Kim bachelor Cadillac again very very very disappointed