Red McCombs Toyota

Out of state buyer and they have no interest in selling me a car, over 24 hours waiting for pictures

An important Tip! Forget/ disregard everything they say before you enter the finance office- just a drama to take you in the finance dept.

My saga started on 24 Aug when RJ said I needed a new oil pan. Stated it would be $601 but since I had an extended warranty I would pay my deductible. I had to come in at 730a the following weekend. I did and met "Sean". He said that RJ hadn't put in a claim and that, if he did it without a claim, he'd have to pay $601. His officemate confirmed this. I asked for a manager and got SK. He reiterated what "Sean"said but, when he saw I wasn't going to pay $601, he said he would pick up my car and give me a rental on Tuesday when "they" were open. When I agreed to that, he said that he would see if they could do and jumped in my car and took it to the back. "Sean" was acting as if I were "getting ugly". I had to go back to "Sean" 2x for updates and the video of my car only showed my front end. Finally, "Sean" put on the paperwork CDP (customer doesn't pay). But on my copy, it said his name was JG and RJ had put in a claim and the parts would come out to be a $28 and change. Tried calling Amanda Linsey 2x about this and when I return her calls it's always voice mail. I don't what went on there but it was suspicious and it seems the management doesn't care.

Tried to charge me for a alginment I didn’t need. On a 2023 Camry with only 17800 miles.

I bought a 2013 Highlander from Memi at Red McCombs Toyota and she did a great job accommodating my vehicle needs. The deal was great concerning her outstanding customer service. Because of her kindness and willingness to help me out, I will definitely come see her again when I need to purchase another vehicle in the future. Thank you again.

I purchased a 2022 Lexus at the Red Mccombs Hyundai last year but it still bothers me how I was treated.According to the car fax their had advertised on line, it was perfect with no hail, damage or etc.I bought the car and paid for it and Im asked the salesman to verify that no damage because I can not see very well. He assured me that no damage but three days later I found total hail damage, cracked windshield and a dent on the side.They repaired the hail damage but not the windshield or dent.I wanted to report this to the newspaper and maybe I should to make the public aware of their fraudThey do not do whatever it takes like theysay on the ciommercial.I still have a damaged car!!

Just left my 2009 Scion XB for a scheduled oil consumption test at Red McComb. Had to wait in my car for about 25 minutes before any team member approached me. I am so disappointed and discouraged about how I was treated this morning. I sat in my car and watched how the service team went to all the other cars but never mine. I wondered why I was being ignored, that's the million dollar question that needs to be addressed. They even helped car owners that arrived after I had been sitting there. I have used this dealership for all my repairs, so today was definitely a sucked punch to my soul and probably my wallet. My service advisor did apologize for this treatment, but I could tell that it was designed to shut me up so she could get on with her day. I guess it might be time to move on.

This was my first stop over for oil change on my 2006 Tundra and found The service department very regimented, unprofessional and out of touch with customer service etiquette.

Called and verified the vehicle I was interested in was available. Came to test drive it 20 minutes later and it was “just sold”. Salesman do not have integrity, avoid this dealer.

Customer service was horrible! I scheduled an appointment for 9am - I sat until 1:30 - yet my car was eat at 11:30am! No one came to say anything! Then they offered to bring my car out- to then be told by another rep - to get it myself! I expected better from Toyota!