Universal Auto Plaza

I would use caution with this dealer. I had a great experience working with Marissa, a sales associate. However, the truck I test drove had a 3 page list of mechanical history and it wasn't even all inclusive of the time it had sat on their lot. Marissa would have worked with me to get me a good vehicle, but manager, Randy, was extremely rude and unprofessional. He took 15+ minutes to provide a service history and would not provide a printed Car Fax report. He made zero effort to work with me on purchasing a vehicle. Perhaps he didn't think I was a serious buyer, seeing as I'm a young woman. Unfortunately for him, I bought a 2020 f250 the very next day from A & S Auto in Platte City. I'm very glad I went to a different dealer, where I had a much more positive experience. I wish Marissa the best of luck. Manager Randy could benefit from a hefty dose of humility, compassion, and customer service.

Nice vehicles, good pricing and easy to dela with! The were able to get our payments where we wanted them to be

We called to check on the availability of the vehicle we were interested in and we were told it was available for purchase. We drove 3 hours to look at it. When we arrived the sales agent told us “Another buyer put a deposit on the car 3 days ago. Sorry.” Horrible experience!!

Absolutely the easiest car buying experience, I recommend anyone to give them a chance when purchasing their next car!

Excellent Service, they took care of my wife when she had a mechanical issue. Thanks, Universal

Best experience I have ever had in buying a car. Brad was awesome. I highly recommend them.

This dealership prides themselves in trying to do their best for every customer. Whether its their trade in or the price of their car. They took of me and helped me get my dream car. The 2023 kia stinger is absolutely awesome.

These guys are awesome, I worked with Brad and he never made me feel pressured and I felt like he was genuine with everything he showed me. He just started there but I can tell he is going to do great. I will never buy another car elsewhere.

Horrible management. I've bought 3 vehicles from them and I decided to return for a 4th. Instead of working with me on my trade in price, they low-balled me completely. Way below kbb or jd power. I will take my business elsewhere. Don't shop here. They will B.S. you with crappy numbers. Would not recommend.

I purchased a 2018 BMW 750i from Universal Auto Plaza for over 40k. The sales person was very nice and the purchase was a great experience. That is where it all ended. I had a problem with the drivetrain within a couple of weeks. I was so glad it was covered by a warranty! Well, except Universal decided not to pay out on the warranty like every other shady business you can imagine. Universal did tell me when I purchased the car that the previous owner hit a pothole and they had to fix some things. Right... they welded a wheel together! I could have died on the highway in this deathtrap! Randy and his bosses will do nothing to resolve any situation you run into, even if it falls under a warranty. Stay as far away from this dealership as you can! WIsh I could provide zero stars. F- - - -