Universal Auto Plaza

Was very interested in a 2014 E350 4Matic, sent a request for shipping fees, never heard back. Bummer.

Do you like hearing excuses and being manipulated? Then you’ve come to the right place! If you want to hear these people lie to you, and try to defend their every comment rather than own up to their mistakes, look no further than Universal Auto Plaza. Make sure you know your facts before purchasing any car. That is especially true here. I was being taken advantage of, and have 0% interest in returning. In fact, I have LESS than 0% interest in returning.

We talked to several people while at this dealership, and everyone was extremely professional, honest, fair, and respectful of our time while we were there with a 3 year old! They offered us a very fair value for our trade in, and were helpful, not pushy. Listened to our likes, dislikes, wish lists, and didn't try to push certain cars on us. We would definitely go back again.

Courteous and friendly staff. Were easy to work with, not pushy. It was an enjoyable experience.

They were great, but after a week I already had to buy a brand new fuel injector that they didn't tell me about which made me kinda feel swindled. The car is in perfect condition otherwise so it's hard to give them a terrible rating. The car was a steal we bought it for less than 7000 and it was well worth 10,000 so I can't really complain I would still go back and still recommend them, just make sure you double check everything before purchase! That goes with any used car I suppose!!

Unprofessional, fast talking constant run-around when dealing with certain individuals. Would not recommend doing business with them. Too many excuses used when dealing with service.

I want to start off by saying, WOW! I have bought a few cars in my life and also gone to help friends and family purchase vehicles as well. I have to say this dealership is not a typical one. They DO NOT PUSH YOU to purchase a vehicle. They WILL DO EVERYTHING in their power to make you happy and satisfied with purchasing from them. Shout out to Denise White and Randy Poe!! Denise is BY FAR the kindest heart you will ever even meet at a "Car Dealership". He will do everything and anything in his power to make you happy and wants to see you smile through this process. If they need to do some work on the car-little or big- they will do it with no ands, ifs or buts! If it will take more than a few hours or maybe days, they will not hesitate to provide you with a loaner in the meantime. WOW! This has been the best experience with buying a car I have ever had. I will be back there again to purchase a vehicle in the future if needed and I will be recommending Universal Auto Plaza to all my friends and family! Outstanding service, Communication, Kindness, Pleasant experience and ALL SMILES! Thank you to all the employees that provided outstanding patience with me throughout this time as well!

I just have to say that the day I went in to buy my car was by far the best experience I've had with a dealership. Tanya my sales lady was very helpful and very committed to getting the deal done.I would not hesitate one bit from setting down with her again to buy another vehicle.Finance people were outstanding also!

The salesman Jay was great to work with and did an excellent job! Well done. Now for my review of the appraiser. If you want a low ball offer for your vehicle when UAP is asking over premium value of their vehicles, you have come to the right place.

We found Universal Auto while looking for an affordable , reliable car for our teenager. It was such an easy and friendly experience that we came back to trade in my husband's car and purchase a truck. We worked with Tanya Ree both times. She is very genuine and you can tell she really cares that you are taken care of and happy.