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A one of a kind, OUTSTANDING Dealership!
I want to start off by saying, WOW! I have bought a few cars in my life and also gone to help friends and family purchase vehicles as well. I have to say this dealership is not a typical one. They DO NOT PUSH YOU to purchase a vehicle. They WILL DO EVERYTHING in their power to make you happy and satisfied with purchasing from them. Shout out to Denise White and Randy Poe!! Denise is BY FAR the kindest heart you will ever even meet at a "Car Dealership". He will do everything and anything in his power to make you happy and wants to see you smile through this process. If they need to do some work on the car-little or big- they will do it with no ands, ifs or buts! If it will take more than a few hours or maybe days, they will not hesitate to provide you with a loaner in the meantime. WOW! This has been the best experience with buying a car I have ever had. I will be back there again to purchase a vehicle in the future if needed and I will be recommending Universal Auto Plaza to all my friends and family! Outstanding service, Communication, Kindness, Pleasant experience and ALL SMILES! Thank you to all the employees that provided outstanding patience with me throughout this time as well!
I just have to say that the day I went in to buy my car was by far the best experience I've had with a dealership. Tanya my sales lady was very helpful and very committed to getting the deal done.I would not hesitate one bit from setting down with her again to buy another vehicle.Finance people were outstanding also!
Check the value of your vehicle beforehand.
The salesman Jay was great to work with and did an excellent job! Well done. Now for my review of the appraiser. If you want a low ball offer for your vehicle when UAP is asking over premium value of their vehicles, you have come to the right place.
We found Universal Auto while looking for an affordable ,...
We found Universal Auto while looking for an affordable , reliable car for our teenager. It was such an easy and friendly experience that we came back to trade in my husband's car and purchase a truck. We worked with Tanya Ree both times. She is very genuine and you can tell she really cares that you are taken care of and happy.
One of sales person was not straight forward with me...
One of sales person was not straight forward with me about vehicle... I finally purchased vehicle and I am awaiting delivery of vehicle.Every thing rectified.
Bought a Vehicle
Tanya Ree was great as a Sales Person and very personable. Becky the Internet Manager followed up to make sure everything was taken care of. Excellent service and great place to purchase a vehicle.
Not Great Experience
The vehicle that was advertised on line was not even there. Didn't seem to even know what happened to it. The lot was a over crowded and did not look like pictures they represented. Would not recommend. Continues to leave same vehicle advertised even though not there.
Got my car!
I would have given all 5 stars, the only reason I didn't is, we went on a Saturday and were there a long time. Tanya was so nice and helpful and Jay our salesman was a pleasure to work with. I love my new car!
Don’t waste your time.
Drove 3 hours after online sales said car was ready to go. Get to dealership go on test drive ready to buy only to be informed car hasn’t been inspected and can’t be sold. What a waste of my time: They should be ashamed.
Best car buying experience!
We found the perfect Jeep for us at Universal Auto Sales when searching online. After a couple brief phone calls we decided to make the 2 hour drive. Very glad we did. Austin made the experience fast and painless. We got a great price on our new car, and exactly what we wanted for our trade. I would definitely recommend them for a no bs car buying experience.