Universal Auto Plaza

3.3
(244 reviews)
Visit Universal Auto Plaza
Sales hours: 9:00am to 7:30pm
Service hours: 9:00am to 5:00pm
View all hours
Sales Service
Monday 9:00am–7:30pm 9:00am–5:00pm
Tuesday 9:00am–7:30pm 9:00am–5:00pm
Wednesday 9:00am–7:30pm 9:00am–5:00pm
Thursday 9:00am–7:30pm 9:00am–5:00pm
Friday 9:00am–6:00pm 9:00am–5:00pm
Saturday 9:00am–6:00pm 9:00am–3:00pm
Sunday Closed Closed

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(816) 895-4997 (816) 895-4997

Inventory

See all 258 vehicles from this dealership.

About our dealership

This seller has been on Cars.com since June 2012.
Why do business with Universal Auto Plaza:

We treat customers the way we would like to be treated. No games just great service. Our customers are important to us many are friends and neighbors. As a dealership our focus is on client service professionalism and integrity with a goal to be your preferred dealership. One that our customers can recommend and return to for all their automotive needs.

We offer great values on each and every vehicle we service or sell.
Universal Auto is not your typical car dealer! We offer Great Vehicles at Great Values with Great Service!!!

Service center

Phone number (816) 895-4997

Service hours

Monday
9:00am–5:00pm
Tuesday
9:00am–5:00pm
Wednesday
9:00am–5:00pm
Thursday
9:00am–5:00pm
Friday
9:00am–5:00pm
Saturday
9:00am–3:00pm
Sunday
Closed

Reviews

3.3
(244 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews.

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5.0

Great customer service and great pricing.

Great customer service and great pricing. Never had a smoother experience buying a car from anywhere else!

5.0

Great customer service and great pricing.

Great customer service and great pricing. Never had a smoother experience buying a car from anywhere else!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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5.0

Overall Experience was amazing!

Overall Experience was amazing!! I would recommend this dealership to anyone who is looking to buy a used car at a very good price. Everyone is very friendly and helpful. You will not get the usual pushy experience here that you may get from other dealerships. Turner worked with my budget and requests to help my family get into the vehicle that we wanted and loved. I would absolutely buy a vehicle from here again. Thank you Universal Family!

5.0

Overall Experience was amazing!

Overall Experience was amazing!! I would recommend this dealership to anyone who is looking to buy a used car at a very good price. Everyone is very friendly and helpful. You will not get the usual pushy experience here that you may get from other dealerships. Turner worked with my budget and requests to help my family get into the vehicle that we wanted and loved. I would absolutely buy a vehicle from here again. Thank you Universal Family!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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5.0

Very good, transparent buying experince.

Very good, transparent buying experince.. They explained everything from start to finish. Nice vehicles, at a good price. Finance terms were very good, would recommend

5.0

Very good, transparent buying experince.

Very good, transparent buying experince.. They explained everything from start to finish. Nice vehicles, at a good price. Finance terms were very good, would recommend

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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5.0

This is the best used car dealership in the Kansas City

This is the best used car dealership in the Kansas City area and I know this because I’ve worked in the car business for 20 years.

5.0

This is the best used car dealership in the Kansas City

This is the best used car dealership in the Kansas City area and I know this because I’ve worked in the car business for 20 years.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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1.0

I purchased my 2017 Chevy Silverado LTZ less than 6

I purchased my 2017 Chevy Silverado LTZ less than 6 months ago and have put under 6000 miles on and it already needs a new transmission. When purchasing a vehicle from universal it is stated over and over that they check their vehicles thoroughly replace and fix any issues prior to selling any vehicle on the lot, that was not my experience. Within 2 weeks of purchase brakes needed changed universal changed them for free, a couple weeks later truck tailgate mechanism rusted and broke they replaced that for free as well. Now! Truck was driving a little rough took it in to get checked and serviced. Mechanic stated transmission fluids where full but extremely dirty, transmission pan had LOTs of medal shavings and the transmission will need replaced.

1.0

I purchased my 2017 Chevy Silverado LTZ less than 6

I purchased my 2017 Chevy Silverado LTZ less than 6 months ago and have put under 6000 miles on and it already needs a new transmission. When purchasing a vehicle from universal it is stated over and over that they check their vehicles thoroughly replace and fix any issues prior to selling any vehicle on the lot, that was not my experience. Within 2 weeks of purchase brakes needed changed universal changed them for free, a couple weeks later truck tailgate mechanism rusted and broke they replaced that for free as well. Now! Truck was driving a little rough took it in to get checked and serviced. Mechanic stated transmission fluids where full but extremely dirty, transmission pan had LOTs of medal shavings and the transmission will need replaced.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
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1.0

DO NOT BUY YOUR LEMON HERE !

YOU NEVER IN YOUR LIFE WANT TO BUY A CAR HERE ! BOUGHT A LEMON PLUS, AND MANAGER REFUSES TOEVEN TRY TO GET ANOTHER CAR FOR ME. BAD EVERYTHING, BRAKES, CLOCK, WIRING, LIGHTS AND TRANSMISSION KEEPS SLIPPING. IF YOU WANT PROBLEMS, BUY A CAR HERE, IN 50 YEARS+ OF BUYING AUTOS, THIS IS THE ABSOLUTE WORST I EVER BOUGHT!!!!

1.0

DO NOT BUY YOUR LEMON HERE !

YOU NEVER IN YOUR LIFE WANT TO BUY A CAR HERE ! BOUGHT A LEMON PLUS, AND MANAGER REFUSES TOEVEN TRY TO GET ANOTHER CAR FOR ME. BAD EVERYTHING, BRAKES, CLOCK, WIRING, LIGHTS AND TRANSMISSION KEEPS SLIPPING. IF YOU WANT PROBLEMS, BUY A CAR HERE, IN 50 YEARS+ OF BUYING AUTOS, THIS IS THE ABSOLUTE WORST I EVER BOUGHT!!!!

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process 4.0
  • Quality of repair 1.0
  • Overall facilities 2.0
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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1.0

GET OUTSIDE INSPECTION BEFORE PURCHASE

I purchased a truck from UAP and was not happy with the sales process. I wasn’t happy with the condition of the truck when I purchased it either. I was going to be flying in from out of town and even called ahead to inform them of my situation and that I wanted to look at a specific truck. On the phone UAP sounded happy to accommodate me, but the truck I had flown in to test drive was not even ready to when I arrived at my appointed time. The windshield was excessively cracked, wiper assemblies were missing, and the suspension was so bad it was impossible to keep a straight line on the road. UAP gave me a sales pitch saying their vehicles were thoroughly conditioned after sale and before pickup. I trusted that the issues would be addressed, and that it would be free of defects upon delivery, but when I returned a 2nd time for pickup, it was not ready. I had already purchased the truck and the suspension was still in the same condition as when I first visited. I had to take the truck to a mechanic to replace the steering’s gear box, one tie rod, and the other three tie rods were all loose and needed adjustment. I then had to visit a tire shop for an alignment after the repairs were completed. These issues should have been fixed before the truck was delivered. I would not purchase a car from UAP unless you live in the market and they allow you to have an outside/third-party mechanic inspect it.

1.0

GET OUTSIDE INSPECTION BEFORE PURCHASE

I purchased a truck from UAP and was not happy with the sales process. I wasn’t happy with the condition of the truck when I purchased it either. I was going to be flying in from out of town and even called ahead to inform them of my situation and that I wanted to look at a specific truck. On the phone UAP sounded happy to accommodate me, but the truck I had flown in to test drive was not even ready to when I arrived at my appointed time. The windshield was excessively cracked, wiper assemblies were missing, and the suspension was so bad it was impossible to keep a straight line on the road. UAP gave me a sales pitch saying their vehicles were thoroughly conditioned after sale and before pickup. I trusted that the issues would be addressed, and that it would be free of defects upon delivery, but when I returned a 2nd time for pickup, it was not ready. I had already purchased the truck and the suspension was still in the same condition as when I first visited. I had to take the truck to a mechanic to replace the steering’s gear box, one tie rod, and the other three tie rods were all loose and needed adjustment. I then had to visit a tire shop for an alignment after the repairs were completed. These issues should have been fixed before the truck was delivered. I would not purchase a car from UAP unless you live in the market and they allow you to have an outside/third-party mechanic inspect it.

Rating breakdown (out of 5):
  • Customer service 2.0
  • Buying process 1.0
  • Quality of repair 1.0
  • Overall facilities 4.0
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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4.0

My overall experience was very positive, and I LOVE my

My overall experience was very positive, and I LOVE my new car. I first began communicating with Makenzie. She was extremely helpful and is a good person to have on the front lines when people are searching online and are gathering preliminary information. Through my communication with her, I had set up a test drive the following day, as well as asked her if it would be possible to take the car home for the weekend since my husband could not be present at the dealership. I showed up the following day, found the car on the lot and peeked in the windows to find pop cans in the console. When I went in to speak to Turner, the manager said that he had belongings in there and to “picture it cleaned up” as he had been driving it as a demo. I took it for a short ride and everything went well. When it came to negotiating, there really was none. I was basically going to pay the advertised price or I wasn’t going to get the vehicle. I appreciated the efforts to find financing that worked for my budget. Overall, the customer service experience was spot on, and I appreciated them sending a courier to get the signed paperwork so I didn’t have to make a special trip. Turner and Makenzie were terrific! Staff were attentive but not pushy and I left feeling that I had received a good value, as I had done extensive research on Tellurides and knew what I could get for my money. The certified warranty appealed to me, as well. Once the negotiating and financing process was complete, I took the vehicle with me for a more extended test drive over the weekend. I was running tight on time getting my daughter to work but by the time I got back to my side of town, I only had 20 miles to empty. I had to stop to put gas in it just to get home. Since I had made an appointment and specifically mentioned wanting to take the car over the weekend, I would have expected it to be cleaned up and have gas in it. Upon returning the vehicle after the test drive, everything went well to wrap things up. I inquired if the vehicle would be fueled up at time of signing and the response was “if you give us a 5-star review!” I scheduled to pick up the vehicle on Friday and low and behold it had not been filled up!!! Thank you, Turner for making that right, but it should have been taken care of already. In addition, the advertised mileage on the vehicle was just over 32,000 miles, but when I went to test drive, it had an additional 2,000 miles on it. While this wasn’t a deal breaker, one thing you have to keep in mind is when it’s due for an oil change. I have under 1,000 miles left until an oil change is due. I think when someone purchases a new car, the last 2 things they should have to do is fill up the tank and have to get the oil changed right away. So again, overall, a good experience, but some definite misses in the details.

4.0

My overall experience was very positive, and I LOVE my

My overall experience was very positive, and I LOVE my new car. I first began communicating with Makenzie. She was extremely helpful and is a good person to have on the front lines when people are searching online and are gathering preliminary information. Through my communication with her, I had set up a test drive the following day, as well as asked her if it would be possible to take the car home for the weekend since my husband could not be present at the dealership. I showed up the following day, found the car on the lot and peeked in the windows to find pop cans in the console. When I went in to speak to Turner, the manager said that he had belongings in there and to “picture it cleaned up” as he had been driving it as a demo. I took it for a short ride and everything went well. When it came to negotiating, there really was none. I was basically going to pay the advertised price or I wasn’t going to get the vehicle. I appreciated the efforts to find financing that worked for my budget. Overall, the customer service experience was spot on, and I appreciated them sending a courier to get the signed paperwork so I didn’t have to make a special trip. Turner and Makenzie were terrific! Staff were attentive but not pushy and I left feeling that I had received a good value, as I had done extensive research on Tellurides and knew what I could get for my money. The certified warranty appealed to me, as well. Once the negotiating and financing process was complete, I took the vehicle with me for a more extended test drive over the weekend. I was running tight on time getting my daughter to work but by the time I got back to my side of town, I only had 20 miles to empty. I had to stop to put gas in it just to get home. Since I had made an appointment and specifically mentioned wanting to take the car over the weekend, I would have expected it to be cleaned up and have gas in it. Upon returning the vehicle after the test drive, everything went well to wrap things up. I inquired if the vehicle would be fueled up at time of signing and the response was “if you give us a 5-star review!” I scheduled to pick up the vehicle on Friday and low and behold it had not been filled up!!! Thank you, Turner for making that right, but it should have been taken care of already. In addition, the advertised mileage on the vehicle was just over 32,000 miles, but when I went to test drive, it had an additional 2,000 miles on it. While this wasn’t a deal breaker, one thing you have to keep in mind is when it’s due for an oil change. I have under 1,000 miles left until an oil change is due. I think when someone purchases a new car, the last 2 things they should have to do is fill up the tank and have to get the oil changed right away. So again, overall, a good experience, but some definite misses in the details.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a used car
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4.0

My overall experience was very positive, and I LOVE my

My overall experience was very positive, and I LOVE my new car. I first began communicating with Makenzie. She was extremely helpful and is a good person to have on the front lines when people are searching online and are gathering preliminary information. Through my communication with her, I had set up a test drive the following day, as well as asked her if it would be possible to take the car home for the weekend since my husband could not be present at the dealership. I showed up the following day, found the car on the lot and peeked in the windows to find pop cans in the console. When I went in to speak to Turner, the manager said that he had belongings in there and to “picture it cleaned up” as he had been driving it as a demo. I took it for a short ride and everything went well. When it came to negotiating, there really was none. I was basically going to pay the advertised price or I wasn’t going to get the vehicle. I appreciated the efforts to find financing that worked for my budget. Overall, the customer service experience was spot on, and I appreciated them sending a courier to get the signed paperwork so I didn’t have to make a special trip. Turner and Makenzie were terrific! Staff were attentive but not pushy and I left feeling that I had received a good value, as I had done extensive research on Tellurides and knew what I could get for my money. The certified warranty appealed to me, as well. Once the negotiating and financing process was complete, I took the vehicle with me for a more extended test drive over the weekend. I was running tight on time getting my daughter to work but by the time I got back to my side of town, I only had 20 miles to empty. I had to stop to put gas in it just to get home. Since I had made an appointment and specifically mentioned wanting to take the car over the weekend, I would have expected it to be cleaned up and have gas in it. Upon returning the vehicle after the test drive, everything went well to wrap things up. I inquired if the vehicle would be fueled up at time of signing and the response was “if you give us a 5-star review!” I scheduled to pick up the vehicle on Friday and low and behold it had not been filled up!!! Thank you, Turner for making that right, but it should have been taken care of already. In addition, the advertised mileage on the vehicle was just over 32,000 miles, but when I went to test drive, it had an additional 2,000 miles on it. While this wasn’t a deal breaker, one thing you have to keep in mind is when it’s due for an oil change. I have under 1,000 miles left until an oil change is due. I think when someone purchases a new car, the last 2 things they should have to do is fill up the tank and have to get the oil changed right away. So again, overall, a good experience, but some definite misses in the details.

4.0

My overall experience was very positive, and I LOVE my

My overall experience was very positive, and I LOVE my new car. I first began communicating with Makenzie. She was extremely helpful and is a good person to have on the front lines when people are searching online and are gathering preliminary information. Through my communication with her, I had set up a test drive the following day, as well as asked her if it would be possible to take the car home for the weekend since my husband could not be present at the dealership. I showed up the following day, found the car on the lot and peeked in the windows to find pop cans in the console. When I went in to speak to Turner, the manager said that he had belongings in there and to “picture it cleaned up” as he had been driving it as a demo. I took it for a short ride and everything went well. When it came to negotiating, there really was none. I was basically going to pay the advertised price or I wasn’t going to get the vehicle. I appreciated the efforts to find financing that worked for my budget. Overall, the customer service experience was spot on, and I appreciated them sending a courier to get the signed paperwork so I didn’t have to make a special trip. Turner and Makenzie were terrific! Staff were attentive but not pushy and I left feeling that I had received a good value, as I had done extensive research on Tellurides and knew what I could get for my money. The certified warranty appealed to me, as well. Once the negotiating and financing process was complete, I took the vehicle with me for a more extended test drive over the weekend. I was running tight on time getting my daughter to work but by the time I got back to my side of town, I only had 20 miles to empty. I had to stop to put gas in it just to get home. Since I had made an appointment and specifically mentioned wanting to take the car over the weekend, I would have expected it to be cleaned up and have gas in it. Upon returning the vehicle after the test drive, everything went well to wrap things up. I inquired if the vehicle would be fueled up at time of signing and the response was “if you give us a 5-star review!” I scheduled to pick up the vehicle on Friday and low and behold it had not been filled up!!! Thank you, Turner for making that right, but it should have been taken care of already. In addition, the advertised mileage on the vehicle was just over 32,000 miles, but when I went to test drive, it had an additional 2,000 miles on it. While this wasn’t a deal breaker, one thing you have to keep in mind is when it’s due for an oil change. I have under 1,000 miles left until an oil change is due. I think when someone purchases a new car, the last 2 things they should have to do is fill up the tank and have to get the oil changed right away. So again, overall, a good experience, but some definite misses in the details.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a used car
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5.0

they have good vehicles attention is very friendly

Nice!!they have good vehicles attention is very friendly The financial manager is very helpful I found, excellent attention, dynamic service and a vehicle just for me

5.0

they have good vehicles attention is very friendly

Nice!!they have good vehicles attention is very friendly The financial manager is very helpful I found, excellent attention, dynamic service and a vehicle just for me

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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