Universal Auto Plaza

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3.7
(231 reviews)
Visit Universal Auto Plaza
Sales hours: 9:00am to 7:30pm
Service hours: 9:00am to 5:00pm
View all hours
Service Sales
Monday 9:00am–5:00pm 9:00am–7:30pm
Tuesday 9:00am–5:00pm 9:00am–7:30pm
Wednesday 9:00am–5:00pm 9:00am–7:30pm
Thursday 9:00am–5:00pm 9:00am–7:30pm
Friday 9:00am–5:00pm 9:00am–6:00pm
Saturday 9:00am–3:00pm 9:00am–6:00pm
Sunday Closed Closed
(816) 895-4997 (816) 895-4997

Inventory

See all 257 vehicles from this dealership.

About our dealership

This seller has been on Cars.com since June 2012.
Why do business with Universal Auto Plaza:

We treat customers the way we would like to be treated. No games just great service. Our customers are important to us many are friends and neighbors. As a dealership our focus is on client service professionalism and integrity with a goal to be your preferred dealership. One that our customers can recommend and return to for all their automotive needs.

We offer great values on each and every vehicle we service or sell.
Universal Auto is not your typical car dealer! We offer Great Vehicles at Great Values with Great Service!!!

Service center

Phone number (816) 895-4997

Service hours

Monday
9:00am–5:00pm
Tuesday
9:00am–5:00pm
Wednesday
9:00am–5:00pm
Thursday
9:00am–5:00pm
Friday
9:00am–5:00pm
Saturday
9:00am–3:00pm
Sunday
Closed

Reviews

3.7
(231 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews.

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1.0

Was very interested in a 2014 E350 4Matic, sent a request

Was very interested in a 2014 E350 4Matic, sent a request for shipping fees, never heard back. Bummer.

1.0

Where is the 0 star option?

Do you like hearing excuses and being manipulated? Then you’ve come to the right place! If you want to hear these people lie to you, and try to defend their every comment rather than own up to their mistakes, look no further than Universal Auto Plaza. Make sure you know your facts before purchasing any car. That is especially true here. I was being taken advantage of, and have 0% interest in returning. In fact, I have LESS than 0% interest in returning.

5.0

We talked to several people while at this dealership, and

We talked to several people while at this dealership, and everyone was extremely professional, honest, fair, and respectful of our time while we were there with a 3 year old! They offered us a very fair value for our trade in, and were helpful, not pushy. Listened to our likes, dislikes, wish lists, and didn't try to push certain cars on us. We would definitely go back again.

5.0

Courteous and friendly staff.

Courteous and friendly staff. Were easy to work with, not pushy. It was an enjoyable experience.

4.0

They were great, but after a week I already had to buy a

They were great, but after a week I already had to buy a brand new fuel injector that they didn't tell me about which made me kinda feel swindled. The car is in perfect condition otherwise so it's hard to give them a terrible rating. The car was a steal we bought it for less than 7000 and it was well worth 10,000 so I can't really complain I would still go back and still recommend them, just make sure you double check everything before purchase! That goes with any used car I suppose!!

1.0

This dealership is not reputable or honest

Unprofessional, fast talking constant run-around when dealing with certain individuals. Would not recommend doing business with them. Too many excuses used when dealing with service.

5.0

A one of a kind, OUTSTANDING Dealership!

I want to start off by saying, WOW! I have bought a few cars in my life and also gone to help friends and family purchase vehicles as well. I have to say this dealership is not a typical one. They DO NOT PUSH YOU to purchase a vehicle. They WILL DO EVERYTHING in their power to make you happy and satisfied with purchasing from them. Shout out to Denise White and Randy Poe!! Denise is BY FAR the kindest heart you will ever even meet at a "Car Dealership". He will do everything and anything in his power to make you happy and wants to see you smile through this process. If they need to do some work on the car-little or big- they will do it with no ands, ifs or buts! If it will take more than a few hours or maybe days, they will not hesitate to provide you with a loaner in the meantime. WOW! This has been the best experience with buying a car I have ever had. I will be back there again to purchase a vehicle in the future if needed and I will be recommending Universal Auto Plaza to all my friends and family! Outstanding service, Communication, Kindness, Pleasant experience and ALL SMILES! Thank you to all the employees that provided outstanding patience with me throughout this time as well!

5.0

Best Experience

I just have to say that the day I went in to buy my car was by far the best experience I've had with a dealership. Tanya my sales lady was very helpful and very committed to getting the deal done.I would not hesitate one bit from setting down with her again to buy another vehicle.Finance people were outstanding also!

2.5

Check the value of your vehicle beforehand.

The salesman Jay was great to work with and did an excellent job! Well done. Now for my review of the appraiser. If you want a low ball offer for your vehicle when UAP is asking over premium value of their vehicles, you have come to the right place.

5.0

We found Universal Auto while looking for an affordable ,...

We found Universal Auto while looking for an affordable , reliable car for our teenager. It was such an easy and friendly experience that we came back to trade in my husband's car and purchase a truck. We worked with Tanya Ree both times. She is very genuine and you can tell she really cares that you are taken care of and happy.

See all 231 reviews