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Universal Auto Plaza

(254 reviews)
Visit Universal Auto Plaza
Sales hours: 9:00am to 7:30pm
Service hours: 9:00am to 5:00pm
View all hours
Sales Service
Monday 9:00am–7:30pm 9:00am–5:00pm
Tuesday 9:00am–7:30pm 9:00am–5:00pm
Wednesday 9:00am–7:30pm 9:00am–5:00pm
Thursday 9:00am–7:30pm 9:00am–5:00pm
Friday 9:00am–6:00pm 9:00am–5:00pm
Saturday 9:00am–6:00pm 9:00am–3:00pm
Sunday Closed Closed
(855) 353-6971 (855) 353-6971

Reviews

(254 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews.

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Awesome

Salesman Mike Mitchell was awesome! He help us out alot on buying our 2014 Ford Fusion. Mike made it a great a quick and painless experience. We got a GREAT CAR with low mileage.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Shopped for months for a chevy Colorado found one.

Worked with Rick & Mike on buying the pickup I've been shopping for. It was quick and easy, no problems. My wife and I really enjoy the Chevy Colordo. I recommen Universal Auto for your vehicle needs..... AAA+++ + 1 is my rating for Universal Auto and their Great team....Thank you

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Great customer service!

Although we didn't end up buying a car, Bill Bechtel, sales and Randy Poe, general manager went out of their way to make us feel at home. There was no pressure and a sincere desire for customer first. A pleasure to do business with.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did not make a purchase
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Great no pressure experience!

My wife and I had a great, no pressure experience buying our vehicles at Universal. Randle was very helpful and friendly. We found the car and small truck we had been looking for that were reasonably priced. We ended up with a great deal. We would highly recommend Universal as the place to shop.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Best Truck Buying Experience of my Life

I knew I wanted a low mileage Toyota Tacoma and I talked to many dealerships from Kansas, Missouri, Iowa and Nebraska. Mike was the most knowledgable, the easiest to work with and got me a great deal on the exact truck I was looking for. I found everyone at this establishment very helpful but Mike is someone special. Do yourself a favor and buy from these folks. So easy. So nice. So in the know.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 4.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Best car buying experience that I have ever had.

This was the best car buying experience that I have ever had. They worked with me on the car price and got me the best car loan rate possible. They were friendly and appreciated me as a customer. You can't go wrong buying a car at Universal Auto.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Congratulations Ron, Thanks for your business and thanks for the nice review!

Good Experiance

Quick and Easy, very accommodating. Professional courtesy.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Service Was Excellent

I showed interest in one of there cars online through cars.com. Within 30 minutes of showing interest they called me and spoke to me about the car I had showed interest in. I ended up not going through with this buy because of my location. But I will say though I recommended them and showed interest in one vehicle they were able to show me other cars that fit my interest, this was very helpful,

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did not make a purchase
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Fantastic experience!!!

I can not say enough good things about mike! He was amazing since day 1! Universal was able to get me everything I was looking for in a car, AND my financing! Mike made the car buying experience so easy and no stress! Great job guys, very impressed!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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1967 Camaro

Absolutely the best experience i have ever had buying a vehicle. The whole crew here are great. Mike has been the greatest help ever. Rick is also great help. Talking with Randy is straight forward and easy. I will be dealing with these guys from now on.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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