Reviews
BMW OF Fairfax
I?ve been dealing with this dealership for over a decade. The entire process is handled in an exemplary fashion. I?ll continue to buy through them.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Thank you again for taking the time to let us know how we did. We hope you have a great day! Please don't hesitate to reach out to us if there's anything more we can do!
SERVICE DONE AT BMW OF FAIRFAX, VA
Exemplary technical service provided by Master technician Robert Lolakas and logistical support by Jonathan Perricelli. Very pleased with their professionalism and attention to customer's needs.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Luigi D'Amato, we really appreciate your feedback! Please don't hesitate to reach out to us if there's anything more we can do!
New to BMW
Really appreciated the quality service, attentiveness and comfortable environment. I?m new to BMW and love the treatment thus far.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Lmdlmm, thank you for your kind review; we are happy to pass along your comments to the team here at BMW of Fairfax! Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!
Car Repairs
Incredibly responsive. Car was towed to their service center around 2:30 pm. All the work was completed by 5:00 pm. AND they provide valet delivery of my car!
- Customer service 5.0
- Buying process —
- Quality of repair 4.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Lisa Lamp, we really appreciate your positive review! If you have any further questions, please give us a call. We're always happy to help!
Customer review
BMW of Fairfax provided excellent customer service. I would highly recommend it.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you again for taking the time to let us know how we did. We hope you have a great day! We hope to see you soon!
RippedOff
DON'T TRUST THEM! I've bought 3 used cars from them. Two had serious manufacturer's defects. An '04 530 had a known transmission defect causing the car to stop, so I had to get rid of it with just 59k mi. They just sold me an '06 Mercedes E350 with a serious engine defect that will cost me about $5k to fix. My salesman was JUDE. BEWARE.
- Customer service 1.0
- Buying process 1.0
- Quality of repair 1.0
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did make a purchase
Sir, you?ve purchased multiple vehicles from us. All of them are much older and my team always makes you aware of the known issues. We will be reaching out to you about this, as we both know this review is not warranted. Mike Walker, General Manager
Great service! Great team ! The service provided by Petr...
Great service! Great team ! The service provided by Petr Mastny was excellent. Was rapid, cordial and very attentive to my needs. My only recommendation to all the people working there is to use masks! Very important to stop the spread of the virus. Thanks
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
We appreciate your positive review about your recent experience with us! We hope to see you soon!
Abed is a great consultant!
Abed is an excellent consultant. Very knowledgeable, friendly and helpful. I will recommend all my friends to come to Abed and Fairfax BMW. Everyone there was very friendly and helpful. The facility was very clean and nice.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
We appreciate your positive review about your recent experience with us! We hope to see you soon!
quick and easy service visit
Service rep met me as I pulled inside the air conditioned garage entry. She had my service information from my appointment request and quickly talked through the options. She escorted me to the loaner desk and I was soon on my way as the dealership inspected the car. I got a call about 2 hours later explaining the diagnosis and outlining my service options. I gave my authorization for the selected repairs and received another call when the work was complete along with a text from the service department. Drop-off of the loaner and pickup of my repaired car was similarly smooth.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Tim Hawes, thank you for your kind review; we are happy to pass along your comments to the team here at BMW of Fairfax! We look forward to your next visit! Take care!
Second Opinion
A previous dealer told me the motor on my convertible top was dead and could not be replaced. Mark was amazing and not only got the top fixed but sent me a video to demonstrate what to do if the top got stuck. First class service!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Tmalara, thanks for your praise and kind comments about our team. We do hope we can be of assistance in the future. Take care!