Universal Toyota

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3.6
(366 reviews)

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1.0

This is a Red McCombs owned car dealership.

This is a Red McCombs owned car dealership. My purchase was at their SW Military "drive out" location. Apparently it's where they send the cars they don't want to put their name on, and the employees they don't want either. My salesman, Renteria, was your stereotypical car salesman. Everything he said was made up or he just had no knowledge of his products. After listening to the salesman's total nonsensical BS the car was paid for and I went home to leave the car I was in and return. Made it back two hours later, just before they closed. The car was sitting there, dirty as it had ever been with paper and tape stuck to the inside of the windshield and pieces of paper where the "as is no warranty" sticker was. I asked the salesman Renteria if they had a razor blade so I could scrape off the glue and paper stuck to the inside of the windshield, he said no we don't have one. Later I noticed the "as is" paper wadded up and crammed in the passenger door pocket. There was a make ready person sitting in their garage when I left before returning hours later to pick up the car, but I guess the salesman didn't want to bother him. As if all this sleaze wasn't bad enough the car needs $2,000 worth of transmission repairs. STAY AWAY FROM THIS PLACE.

1.0

Rules for thee not for me.

I definitely had an extremely negative experience with Universal Toyota. I've been shopping around for a truck for a while now and one was posted on their website. I reached out the same day the posting was up and arranged to drive down from Austin and take it for a test drive. I left Austin at 5pm and sat in traffic for a couple of hours on 35. When I arrived I asked for the salesman and he went to grab the keys. He came back out of the office and let me know that apparently one of the manager's best friends (his words) had just put a deposit down on the truck 5 minutes before I walked in. I was obviously a bit surprised and mentioned the fact I'd driven down from Austin. He then told me that it's policy for them not to allow a deposit to be put down like that when someone is coming in from out of town to see the same vehicle. I can only conclude that in this case since they knew I was coming down, the manager (Gabe I believe) made the decision that helping out his "best friend" was more important than sticking to policy. To add insult to injury, the offer from the manager to 'make things right' was to pay for my gas. Completely missing the point of where all my frustration is coming from. It was also telling that the manager himself couldn't come out and speak to me and used the salesman as the go between to have to deliver the news he didn't have the courage to deliver himself. I'm sure people have had plenty of good experiences there and I'm happy that's the case. I think I just got on the wrong side of the wrong manager and got screwed in the process. I do think though that it's worth knowing that rules apply sometimes to some people but can be broken when it's easy or convenient to someone in a position of some authority. I'd keep that in mind when choosing whether or not to purchase a vehicle from Universal Toyota.

1.0

I definitely had an extremely negative experience with

I definitely had an extremely negative experience with Universal Toyota. I've been shopping around for a truck for a while now and one was posted on their website. I reached out the same day the posting was up and arranged to drive down from Austin and take it for a test drive. I left Austin at 5pm and sat in traffic for a couple of hours on 35. When I arrived I asked for the salesman and he went to grab the keys. He came back out of the office and let me know that apparently one of the manager's best friends (his words) had just put a deposit down on the truck 5 minutes before I walked in. I was obviously a bit surprised and mentioned the fact I'd driven down from Austin. He then told me that it's policy for them not to allow a deposit to be put down like that when someone is coming in from out of town to see the same vehicle. I can only conclude that in this case since they knew I was coming down, the manager (Gabe I believe) made the decision that helping out his "best friend" was more important than sticking to policy. To add insult to injury, the offer from the manager to 'make things right' was to pay for my gas. Completely missing the point of where all my frustration is coming from. It was also telling that the manager himself couldn't come out and speak to me and used the salesman as the go between to have to deliver the news he didn't have the courage to deliver himself. I'm sure people have had plenty of good experiences there and I'm happy that's the case. I think I just got on the wrong side of the wrong manager and got screwed in the process. I do think though that it's worth knowing that rules apply sometimes to some people but can be broken when it's easy or convenient to someone in a position of some authority. I'd keep that in mind when choosing whether or not to purchase a vehicle from Universal Toyota.

1.0

I had an appointment scheduled for December 23, 2022 at

I had an appointment scheduled for December 23, 2022 at 3:30 pm and Jesse Treviño tells me that he could not attend me because the rubber alignment machine is damaged, but I went to the service area and asked the mechanic Francisco and he told me that the machine was in perfect condition that if I paid for the service that it is 100 they could align it , the car is under warranty bad service

5.0

I recently just purchased a certified used vehicle from

I recently just purchased a certified used vehicle from this dealership. I have been coming to this dealership since 2017 and have always had excellent service. This includes their service department.

5.0

I recently bought 2 new vehicles at Universal Toyota and

I recently bought 2 new vehicles at Universal Toyota and I was very please with the service and all the help I received from my salesperson Mr. Juan Esquivel. This is the 3rd vehicle that I have bought from him in the last 9 months. I am very please with his service. I highly recommend Mr. Juan Esquivel to anyone reading this review.

3.0

Im writing to you as I am unhappy with this experience.

Im writing to you as I am unhappy with this experience. -at checkin two people were manning the desk but only one was actually assisting people. The other lady there actively avoided acknowledging anyone—it took the 4th person coming in to finally say “we’ll be with you in a moment.” Luckily one of your techs was actually paying attention and called for assistance -the constant shouting: why are sales people yelling and clapping on the floor when you are trying to push units? I heard one verbatim say “I was talking xxxx on you…just putting it out there” -you have two music systems for some reason. 1 playing normal elevator type music the other had nicki Minaj talking about her crotch; I don’t know why you would do that in a place you are trying to make a deal In any case I want to specifically thank Carlos who checked me in, Matthew Martinez who discussed inventory with me, and Mrs. Uribe at the window—they were very professional and polite and it saved the experience

5.0

I have been a returning customer at this dealership since

I have been a returning customer at this dealership since 2016 when I bought my first RAV4 LE

1.0

If you are keen on paying unnecessary deal markups then

If you are keen on paying unnecessary deal markups then this would be the place to go. Sales Manager Geff was unwilling to negotiate on the 5k markup that was on a Sienna as well as wouldn’t negotiate on trade in price. He then proceeded to ask me to come up on my down payments even though they were not willing to work with the deal on their end. It’s a shame they are trying to capitalize on the consumer and line their pockets even more than they already are. I feel bad for the next person will with surely pay the ridiculous markup and ultimately get shafted by Universal Toyota and it’s greedy owner, general and sales managers.

1.0

Sells cars with markups, will lie on the phone to get you

Sells cars with markups, will lie on the phone to get you to come in in person, only to present you with a markup on the price sheet. Will take your keys hostage to try to keep you locked in the dealership. I wish I could bill them for my time.

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