Universal Toyota

Thanks Syed and Universal Toyota for helping me and my daughter in law find this perfect vehicle for me. This was my best experience 🙂 ever

Today (02/23/2022 at 10:30)I had appointment for service of my truck which had recall. When I got there, I was told "my truck won't be ready today, I asked for rental car. Service advisor called for Enterprise to pick me up, When I went to enterprise office, I was told I have to pay for rental car. A) Toyota service advisor did not tell me that I have to pay for rental car B) When I had set up appointment, I was not told it won't get done same day C) after 2 hours I ask my truck, I find out they even has not touched it yet. Universal Toyota dealer ship do not understand service with appointment means job has to start and done same day, other vice service has to provide complimentary rental car. By the way, when I was in service advisor office, another customer walked in and complain that He has to bring his car in for third times for the same problem. also, he was told his car won't be ready tile tomorrow too. I will not recommend Universal Toyota dealership to anyone. I will not use this dealership anymore.

Very good customer service. The staff is friendly and professional. No long waiting. They keep you updated.

Worst experience buying a car ever. I went to buy a used car. Found one that I liked. I was told by the salesman that it had to be run through for an inspection. Well after 2 days and not hearing anything I was told there were some things that needed fixed. So after a week he told me that it was more than just the normal, but they would get it road ready for me. I finally get the car asked can they tell me what was fixed. It end we d up being just the normal look over, which should take maybe a day. After I have the car for a week, the struts are going out and the brakes as well. I was lied to and misled. Very shady. Now I am spending close to $1000.00 to fix it. They knew what they ×even selling me and did nothing or tell me. I will never come here again nor recommend anyone as well. The salesman went on about being a Christian man. How weak to use his faith to sell me a lemon. How sad.

The dealership sales person Maribel Solis was top notch. Answering all our questions never pressured on our deal.

Syde and his colleague David where extremely professional and knowledgeable when I traded my car in. They went above and beyond expectation. I’ve always shopped at this Toyota dealership off of 35 N and Judson and will definitely continue. Love love love the service I get when buying a Toyota and getting my car serviced. Nothing but the best. Thank you gentlemen.

I have been using Universal Toyota since 2004. They have always provided exceptional, reliable and excellent customer service.

Do not shop here for your car. They are price gougers. I got a written qoute for a new Rav 4 Pime yesterday. So I go into the dealership today to put my down payment. Lo and behold the price increased by $8,000. Because of the “market adjustment”. The salesperson did not mention anything like that yesterday nor did the Finance Manager Mike Chambers when he called me this morning to verify that I was coming down. Why didn’t he mention anything about a market adjustment? He had all my paperwork and the quote. They waited until I drove there and took most of my morning to tell me the price is much higher. Then Mike tried to lie to me and tell me that there was no price on the quote just the specifications but there was a price and then couldn’t say anything but that the price I have to pay is the higher price that is $8,000 above the MSRP. He then went on to say that California is doing it. I called a California dealership and they quoted me a higher price even before they scheduled me to see them. Total ripoff!!!!!!!

Ernest Ayala did a great job finding us our new Toyota Camry. He was very well informed and explained our concerns. We will definitely go back to him for any new car purchases in the future.

Great service, employees make you feel like they know you for life and never push you to buy. Over all is a great place to buy a car