Universal Toyota

Erick Ramirez was very knowledgeable and patient his explanation of vehicles and payments and terms was excellent. He was great and understanding our family needs!!!!

Aiden Witherspoon and Syed Kazmi made this such a amazing process for me. I needed a car so bad and they made it happen. Thank you Aiden!!!

Most of the time buying a new car can be difficult Mr. Andrew Lira made our process easy and pain less. Throughout the entire process he made sure to keep us informed with everything that was going on and did something most sales people never do he was honest from start to finish. I highly recommend if anyone goes to Universal toyota ask for Mr. Andrew Lira he will get you squared away and go above a beyond for you.

I had a great experience at Universal Toyota! Dr. K Thomas was professional and helped me get into a vehicle I loved! He let me know I didn’t have to settle. He took care of me throughout the whole process which I appreciate greatly! I’m happy to say I love my suv! ❤️ Not just like it!

Initially location was good. Previous visits I really didn’t have any issues. Staff were nice, professional, and service was good. Had recommended and even began speaking to sales in preparation for my sisters to purchase vehicles here. Unfortunately, that all changed after my last service visit. Ill try to keep this short; Made arrangements, scheduled time off to have service done here. Personnel waited until I physically arrived to inform me they were increasing my service(oil change) by about $50! Claimed they were losing money charging me how much I’ve been paying. Would have been professional and nice to be given the courtesy of this drastic change prior to arriving. I could have researched and exercised other options before making arrangements proceeding at this location. Since my first visit I was informed, that someone at the top said I would pay a specific amount here on out for that service. I do understand times change and companies may need to adjust prices to reflect accordingly. I thought that was the case, but found out later that it was not…even seemed premeditated. This made it inconveniently late to reschedule, was already there, didn’t have enough information at the time, wasn’t aware of other better options that were available…so went ahead with the service. Disappointed and shocked after researching all other surrounding locations while waiting. I checked if it was a recent Toyota change/trend…discovered it was not. I brought this up to staffs attention with no resolve. No other Toyota locations raised that price at that time, or even to this day. Fast forward I can now confidently verify I found a better fit somewhere else moving forward. I have already taken my friends, family, colleagues and my business elsewhere. Im happy to mention I pay much less with all services I’ve inquired about or utilized as far, receive exceptional service and overall better experience at another location. I guess things happen for a reason. Hopefully, it was just an isolated incident and location can find ways to improve if needed. Unfortunately, I lost confidence and can no longer recommend this location based off my last experience.

Title: Predatory Math, Bait-and-Switch Tactics, and Dishonoring a Disabled Veteran"I am a disabled veteran, and my experience with Universal Toyota was a shocking display of dealership dishonesty and greed.I did all the heavy lifting myself—tracking down an uncommitted vehicle allocation moving through the regional pipeline and bringing the exact vehicle details directly to them to secure an easy, guaranteed sale. We explicitly agreed in writing to a strict $38,640 Out-The-Door (OTD) price before moving forward.The moment they successfully seized my allocation and locked it into their dealership inventory system, they completely weaponized it against me. They immediately reneged on our agreed price and sent a printed worksheet trying to lock me into a final balance of $42,793.89—hiding an unauthorized markup of over $4,150 on the very vehicle I found for them. To cover it up, the salesperson handwritten '@ Invoice # 39,783.51' in blue ink on the paper to deceive me, when the true factory invoice for this vehicle sits closer to $37,126.When I called them out on this predatory math and provided the true factory invoice figures, the salesperson instantly backtracked and text me claiming 'management won’t allow me to give numbers until the vehicle lands'—completely ignoring the fact that he had literally just sent me a printed numbers sheet five minutes prior.They used my own legwork to trap an allocation, assumed I was an uneducated buyer they could manipulate, and treated a veteran with absolute disrespect. I walked away permanently. Do not bring your business or your hard-earned money to a dealership that operates with this level of deception."

Go to Aiden he was fun, friendly, and professional pulled a lot of strings for me and I absolutely love my new Toyota Tacoma!! What a nice dealership all the staff was super nice! We’ll definitely be buying there again 🛻

My name is Tia. I took my car in yesterday for maintenance and Werner was amazing. He was the first to assist me and letting me know about my alignment needing fixing.

My name is Randall Orndoff , I purchased a 2014 Chevrolet Equinox through Erik Ramirez. Erik did a remarkable great job in processing the sale! I was looking for a vehicle to sit on the curb at my house and not to drive. The whole reason was to keep my neighbor from parking his truck in front of my house. So Erik knew not just Any vehicle would work. With all this going on Erik lead me to the exact vehicle I needed. Erik listened and took time to research the inventory. A lot of sales personnel would have walked away from the deal. Not Erik he stood in there and got the deal done!! I give Erik a 5 STAR he even delivered the Equinox in bad weather to my house!! Erik was very positive and truthful something I like!! In the future I will always return to Erik for future vehicles I may be needing! Thank you Erik I appreciate all you did!!

I got a car there not so long ago, the salesman was nice and helped me make my decision. I just wish they did more for me. My car came with no spare, a messed up car key with no second key, a crack on the windshield that I noticed later, and no additional services either. Could be better.