Universal Toyota

Poor customer service! Was waiting to check in and was told incorrect information and then sent back and forth to service then parts then with no one checking me in. I was ignored waiting just treated very poorly. I will make a complaint to the general manager and beyond.

Visited on 6/17/2026. SERVICE REP, JONATHAN VALLEN was prompt, courteous, honest and a great asset for Universal Toyota! He would be great in Management Positions. My 2024 Toyota Sienna Platinum Hybrid, continues to be a wonderful vehicle, wi JONATHANS, assistance and expertise, at every visit. He also keeps me informed of progress or delays and makes each visit a good experience....Give Universal Toyota and Jonathan a try. Don, in New Braunfels, Tx., an 85 Year Old Disabled Veteran. Thank you.

It's been six weeks since I canceled my extended warranty (the day after I bought it) the finance company says they know nothing about it. Called to speak with finance manager. Left message. Nothing! Avoid this dealership! Shady! Jeremy was the one who said he canceled it. Avoid him as well! Shame on you

If you want to pay $10,000 over MSRP, this is the dealer to take your money.

I would give negative stars if I could. The ONLY way I would ever return here is if Toyota actually showed some customer service like they claim to have (they say they CARE about their customers and their driving experience). I have stupidly been a loyal customer for over 20 years, bought 3 vehicles from Universal Toyota and used their service department to maintain 2 of the vehicles (I lived out of town when I owned the first one I bought). I bought all new vehicles: '98 Tacoma; '06 RAV4 Limited; 2017 Highlander XLE. The Tacoma had a glitch in it's system in regards to the throttle sensor (vehicle would jerk when gas pedal hit a certain level - I never could find anyone who would fix it); RAV4 transmission completely died while I was driving on the highway - it was only 11 years old; my Highlander transmission just went out (right before I hit the 8 year mark with this vehicle). I tried to contact the service department, left message, received no response for 2 weeks. I went in to speak to a manager. She (Amanda) was no help. She agreed it was very odd for my Highlander transmission to go out so soon 102,000 miles/8 years, but offered no real help. How can a Toyota transmission go out at only 100,000 miles?!?! I told her of my issues with the service department constantly charging me for additional services that I did not ask for when I made an online appointment...she simply said "well, we are here to sell things". So much for customer service.....you have someone who has stayed with y'all for over 2 decades, bought 3 brand new vehicles, paid for all the overpriced services to maintain the vehicle, and told it would cost me $12,000 to replace my transmission. The only reason I have always bought Toyota (and told everyone I know to do so) was because the quality is "supposed" to be superb - take care of it and it should last almost forever. Why would I EVER spend $ on a new Toyota (which is already more costly than the majority of other brands) when I'm just going to have to dish out more $ less than 10 years later. Toyotas are supposed to be dependable. I've found that to be incredibly false (being left stranded by 2 different vehicles). And this specific dealership isn't interested in actually having good customer service or good customer relationships....they are only interested in making more money. I get that you are a business, and businesses make money, but stop touting that you are about the customers experience when you are not willing to make it right (especially for a long time loyal customer).

Johnathan Santacruz was very polite, respectful and very hard working sales person.He was outstanding in getting us approved on our 2025 Toyota Corella I would recommend anyone to him.Johnathan does an amazing job.Thank you and God bless

They were very helpful and patient and allowed me time to consider my purchase. They were willing to let me drive the vehicle to make sure.

JOHN MARTINEZ (car salesman), JOSE (Sales Manager) and Mario (Finance Manager) were all very pleasant to work with and made buying a car so quick, simple and satisfying! I went in with my guard up cuz I’ve been ripped off before but they are actually really good, honest people willing to work with you!! The process was fast and easy. I got my very first brand new Toyota Corolla 2025 from John Martinez and their service department even washes, details, puts air in your tires, gives you a full tank of gas, tint your windows etc all for free! The warranty is amazing too! I get to get all my service work done on my car for absolutely free for the next 6 years! God bless Universal Toyota and all the people that work here!

3/8/25 My driver door handle broke and you could not open the door. Had to find a Toyota dealership to fix the door. After searching for a close dealership I decided on Universal Toyota service Department. Service Department was so nice. I brought the door from the parts department. Mr Carlos Martinez told me it would be fixed about 2 hours and it was on my 2020 Toyota Corolla LE. I wanted some Toyota water that is when I found out Universal Toyota did not have the Toyota Logo water bottles like another dealership. The bothered me a lot and I found Mr John Martinez and told him I had a complaint and would like to talk to the manager. So he took me to Mr Adam Soto. I told him and Mr John Martinez about how disappointed about no TOYOTA Logo water. Because you pay all the money the water means a lot to me. Mr Soto assured me he would get the Toyota Logo water for the Universal Toyota dealership. I was about to leave and he wondered why I was there. Mr John Martinez told him about my door. Mr Adam Soto asked was I ready for a new car. This shocked me I knew that credit issues may stop that. Mr Adam Soto put in the information in the computer and worked out the deal better than when I was blessed with my 2020 new car. Now I have a great warranty again. My car was paid off .Mr John Martinez took me on a test ride in the Toyota Corolla SE 2025. Can back did my paperwork and I had a Brand new Toyota Corolla SE 2025. Thanks to Mr Soto And John Martinez. They both are a blessing. The car is a blessing also. Universal Toyota dealership is the greatest made me feel like family. Bless them all. The Commercials are true they go out of their way make you feel special. Mr John Martinez is the nicest salesman he had all the answers to my questions. Bless you again Mr John Martinez.

I just want to say if you are looking for a used car you're ally need to go see Alfredo Trevino or Cody McMurdo of Alfredo isn't there. Alfredo took good care of us. He worked hard to keep us within budget while still making sure we were happy with the car we chose. He had it looked over to make sure there were no problems and the few little things that needed to be fixed he had fixed. I would recommend my family and friends to him any day. He made a stressful situation so much better than we thought it would be. Thank you so much Alfredo amd Cody we appreciate you taking such good care of us