Universal Toyota

4.5 out of 5 4.5

Reviews

4.5 out of 5 4.5
158 lifetime reviews. A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.

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  • 1.0 out of 5
    October 21, 2019

    sales man paul of supposedly 18 years at universal i guess thought he can pull a fast one on us. he reminded us several times of his years in this industry!... and yes paul we know your really good at lying to your customers and try to manipulate on buying vehicles that will benefit you in making more money!!! we told him several times what we wanted and it seemed like he just wasent interested in our best intrest! i pointed out the truck i wanted was on another lot thats part of the same company and told him for two days to bring it over to his lot!!! and he told me that redmcombs toyota denied him and that he didnt know why. but i caught on to his lies and figured out why he didnt want to bring my truck over..... you see the truck i wanted was getting sold for practically what the company bought it for so there for who ever sold my vehicle will not get a commission do to the price of the truck so therefor paul wanted us to get something out of the lot that he was in and sell it for a lot higher than what it was worth!!! i will not recommend anybody to buy from this dishonest man all he cares about its his commission and nothing else! i wish he would of told me the truth from the beginning so i would of stopped wasting his time! and mine!

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    Does not recommend this dealer
    Shopped for a used car
    Did not make a purchase
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  • 5.0 out of 5
    August 22, 2019

    Best dealership ever all people there were very friendly especially my car salesman. Jose otero very knowledgeable about every car I was looking he actually... lured me away from one of your top competitors thank you Toyota!

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • December 23, 2018

    Hans Hardin made my search for a new car the easiest and most enjoyable experience in my life. He found the right car for my needs and made the process... seamless. I drove away 90 minutes after I arrived with a vehicle I know will serve me well.

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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    Dealer Response

    Thanks so much, Susan!

  • 1.0 out of 5
    June 25, 2019

    I have never left a bad review but this place is the worst dealership I’ve ever dealt with. I will never take my car that we bought from there for anymore... oil changes or any work period. I’ve been lied too and feel like I’ve been scammed. Steve, the service manager, said that they would make it up but after I already fixed the car myself. I was lied too multiple times throughout the entire process by David, the service person who handled our case. We had water damage on the carpets and it smelled like mold in the car. First lie was that he told our insurance company that the car was not drivable because of the mold smell would make us sick but after they got their money and them saying they “fixed” the problem, I called up there the next day saying it still smelled like mold, he said there was no mold in the car. Another lie was that for the oil change they said they topped my fluids off and checked the cabin filter which is crazy because I changed the cabin filter after I got the car back and it was completely black and the fluid levels were not even close to being filled. I have pictures to prove it. Another lie was that they said they washed the carpets but that was a HUGE lie because I cleaned them myself two days later and they were filthy. The water after cleaning was a dark brown color and I have videos and pictures to prove that also. On top of all of that after I paid the $2,400, they charged my card for another $20 a couple days later and disguised the name on my bank statement from Universal Toyota to OIS so I had to call my bank and they told me where the charge was from. This is a terrible business and I will never go back to them even if my work was covered under my warranty and the service were free because I don’t trust they will do anything right with my car. I even believe they would mess it up on purpose to make me bring it back for more money. There is a few other things that I wanted to say but this is long enough, they are the worst place to go for any type of service.

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    Does not recommend this dealer
    Came in for service or repair
    Did make a purchase
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  • 1.0 out of 5
    June 19, 2019

    This dealership won’t reveal the APR you’ll be paying. Mine was 5! Insane right? My Fico 750. They make money not buy selling used car by banking. The... used car I bought had problems. They said they’ll fix it before they sell, they didn’t. I brought report from firestone , to prove the problem, director mark said “do you know how they make money(firestone)” he means car is fine but firestone lie to fix my car. Another mechanic told same issues and I’m getting the car fixed now. “Director” Mark drove the car with me he did not hear the noise coming from front, obviously he lied. If you can lie good enough you can become a director at Universal Toyota. This is the only skill you need because it is impossible to not understand the noise is wheel bearing and struts related for a director of a used car part. I said to Mark, I’ll earn $2000 extra money that I’ll spend to fix this car and you’ll loose $2000. Thank God, my soul is not for sale for $2000 as some others. By the way Mark had a very pleasant smile while he indicated he is the director not manager. Lier is a lier not matter the title!

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    Does not recommend this dealer
    Shopped for a used car
    Did make a purchase
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  • 5.0 out of 5
    June 10, 2019

    I went in to trade in my Jeep for a Tacoma. We, my girlfriend and I worked with Michael Arias and he was awesome.! His acknowledgement was there , he... listened to our wants and wishes, very patient not pushy at all! He let us test drive several vehicles before we decided on what we needed and or wanted. He even took the time to go over the setup features (phone , Bluetooth and what not). The financing manager Ruben Gomez was awesome as well! He made sure we walked out very happy and he accomplished ! There customer is awesome, these men made us happy that we drove off with two brand new vehicles! Tacoma for me and beautiful Camry for my girlfriend !

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • 5.0 out of 5
    April 27, 2019

    The dealership was great the service was even greater and the salesman cannot be beat. Salesman is so great the car that was purchased was number five... from the sink salesman for our entire family. I don’t think one could say much more. He was always customer same third always available. Cannot beat that.

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • 5.0 out of 5
    December 28, 2018

    Brad Loeffler is awesome. While waiting to see a finance person Mr Loeffler acknowledged my husband n I after addressing another bystander needing assistance.... We told him that we needed to get a copy of ownership papers for our TACOMA truck. After making phone calls n not getting thru, Brad made another call speaking with a live person and came thru for us to recieve the paper work we need. Thank you!! Brad Loeffler for going the extra mile to get what we needed, we greatly appreciated your help. �� �� Wishing you and your family a Very healthy and prosperous New Year �� ��

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    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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    Dealer Response

    Thank you so much for the kind review! It's absolutely our pleasure to serve you and we look forward to the opportunity to serve you in the future.

  • 5.0 out of 5
    November 29, 2018

    I've bought a lot of new vehicles, and this was by far the best experience I've ever had when buying a new vehicle! I love my Tundra! ❤️

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    Thanks so much for the kind review!

  • 5.0 out of 5
    October 31, 2018

    This was my first time shopping for a car. Even though there were a lot of things I didn't know or understand, Ms. Vicki Khyle was very patient and helped... me through the entire process. She even showed me around the facility and introduced me to people who would help me in the future. All in all it was a wonderful experience!

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    Thank you so much for the kind review, Sara! We're so grateful for the opportunity to serve you and look forward to working with you in the future.

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