Universal Toyota

4.3 out of 5 4.3

Reviews

4.3 out of 5 4.3
168 lifetime reviews.

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  • 5.0 out of 5
    March 30, 2021

    I came in with a firm budget and in love with the Toyota CH-R, Julia made my car dreams come true! I’m a college student on a budget and Julia kept that... at the forefront when helping me get an amazing deal! The process took a total of 2 hours! She was incredibly professional and made me feel so relaxed in my car buying experience ( first on my own I might add). She answered all my questions directly and with transparency. I definitely recommend coming to see Julia if you’re looking for a new vehicle she will absolutely take care of you!

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 1.0 out of 5
    January 28, 2021

    I live in Houston and found a car at Universal. I tried to put a deposit on car over the phone and they refused. I then called and told them I would buy... car and they agreed to hold it for the 3 hours it would take me to drive to San Antonio. 2 hours into my drive, they call and tell me they "accidentally" sold the car. Manager Frank Romano was not sympathetic and just brushed it off like it was no big deal. It is extremely unprofessional and unacceptable to tell someone who lives out of town you will hold a car and then sell it out from beneath them. Do NOT go to this dealership!

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    Does not recommend this dealer
    Shopped for a used car
    Did not make a purchase
    2 people out of 2 found this review helpful. Did you?
  • January 8, 2020

    Our salesman Jose De La Garza did a great job helping me find the 4Runner I wanted. He listened to what I wanted and showed me what I was looking for.... The Universal Toyota staff was great and very professional. Thanks Universal Toyota!!!!

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 1.0 out of 5
    January 17, 2021

    After spending five hours in the dealership and settling on the car I wanted, the salesman and I agreed on a price - he then went up to the "Loft" where... the managers were, spend 20 minutes or so there and then came back, with a piece of paper showing a new increased price, thru it down at me and handed me a pen to sign it.......

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    Does not recommend this dealer
    Shopped for a new car
    Did make a purchase
    2 people out of 2 found this review helpful. Did you?
    Dealer Response

    Hello and thank you for your feedback. Can you please reach out to our Customer Relations Manager, Heather Greene, at your convenience? We would very ...much like to know who it was you worked with, as that is not at all how we conduct business regularly. We would appreciate your feedback and communication. Hgreene@redmac.net or (210)967-2100

  • 5.0 out of 5
    January 13, 2021

    Firs time buyer looking for a new car. Highly recommend Delwyn Franklin, very experienced,transparent, very personable and easy to talk. I would not want... to buy from anyone else. Anthony in Finance also highly recommended. they are both there to help you out

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you so much for the wonderful review, Tyler!

  • 1.0 out of 5
    October 21, 2020

    If I could rate a zero, I would. This was a nightmare to deal with this dealer getting a simple tire fixed. Long story short...I even got a call from one... of the sales guys trying to ask me to trade in my car after voicing my frustration many times.

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    Does not recommend this dealer
    Came in for service or repair
    Did not make a purchase
    2 people out of 2 found this review helpful. Did you?
  • 4.0 out of 5
    September 26, 2020

    My sales person, Randy Barron, was awesome and has continued to be so even after purchase. He was extremely friendly and knowledgeable. Even when he didn't... have an immediate answer, he was quick to find out.

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 1.0 out of 5
    April 17, 2020

    NEVER again will I come here. I had $4,000 to give down and all I was looking for was a low monthly payment. All they were concerned with was having to... pay for inspection fee and bank fees, not to mention they wouldn't even reduce the price of the vehicle I drove that had a spiderweb crack in the windshield. Take your money and business somewhere else. Even though I guarantee they need us more than we need them right now with this whole covid thing, they will not work with you in anyway shape or form.

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    Does not recommend this dealer
    Shopped for a used car
    Did not make a purchase
    2 people out of 2 found this review helpful. Did you?
  • 2.0 out of 5
    February 24, 2020

    I didn’t enjoy my experience at Universal Toyota shopping for a used RAV4 because of deceptive and duplicitous behavior. I first notified the dealership... that I was interested in 4 possible cars listed on their website. When I arrived for my appointment they showed me two other RAV4’s without any explanation about why we weren’t looking at my selected cars. Then all I kept hearing while I test drove a nice older model was how they had 2 or 3 employees who wanted to buy this vehicle tonight if I didn’t buy it. After the test drive, I wanted to also look at a newer vehicle so they showed a Certified RAV4 that was very nice, but when we went to discuss the price, I was handed a print out that showed the car was $4000 more than the advertised price on their website, and the sales tax was calculated on both the price of the vehicle plus the title and license fees. When I pointed this out I was told this was an obvious mistake and they apologized. When I asked about the other vehicles I was originally interested in, I was told one had sold and there was no explanation for the others despite the fact that before I drove out I got a text that the vehicles I was interested in were ready for me to check out. I also asked about another RAV4 that I saw among the used cars on the lot and was told one the sales people had the keys and they couldn’t show it to me.

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    Does not recommend this dealer
    Shopped for a used car
    Did not make a purchase
    1 people out of 1 found this review helpful. Did you?
    Dealer Response

    Hello Edward and thank you for your feedback. We sincerely apologize if you felt deceived in any way throughout your purchase process. That is never o...ur intent and we strive to provide a transparent and seamless experience for all of our guests. Our inventory is constantly changing and more likely than not, the vehicles you were originally interested in were either checked out on test drives, going through our service department, or had sold already. We additionally apologize for the typo on your price printout. We would like to get some additional information from you regarding your experience and who you worked with so we may refine our processes and communications with our guests. Please feel free to contact our Customer Relations Manager, Heather Green, at (210)967-2100. We hope to hear from you soon and thank you very much for your time.

  • 5.0 out of 5
    November 13, 2019

    Sales persons Ohannes komorian made purchasing my new 2019 Toyota Rav4 a very pleasant experience. He is very professional and listened to my needs and... he is give me good deal. Thank you so much Universal toyota

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
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